ver "comment".
>
>
I remember running into this as well a while back. Search the source
code for either Modify or Comment, think Modify will get you the right
file(s).
Found it, see:
http://requesttracker.8502.n7.nabble.com/rt-devel-ModifyTicket-versus-CommentOnTicket-td57979.ht
On 9-12-2016 13:38, Claude EDUMA wrote:
> Hi Joop,
>
>
> Thank you for your quick answer.
> We have tested with non numerical username and result is OK.
> Well in my organisation we use ldap uid for username. Any suggestion
> to resolve this issue ?
>
Please keep the li
[13619] [Wed Dec 7 16:42:02 2016] [debug]: UserExists params:
> username: 20006587 , service: My_LDAP
I think you may have a problem here. This has come up on the mailinglist
a few times but I think that usernames can't start with a number.
Can you try with a 'regular' username consist
sets extension and use it quite extensively. As mentioned in the other
reply linking assets from tickets is more tricky than the other way
around. We haven't had time to enhance that.
Joop
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ipt, or is there more to it? Thanks.
>
>Update your RT_SiteConfig.pm with the following and then restart
>apache:
>Set($DevelMode, '1');
>
That too but DevelMode needs a few extra non standard Perl packages. Rerun
configure with the development switch added and then run make testdeps to see
what
t; between my upgraded RT database and the clean one, and I didn’t see
> significant differences in the CustomFields, CustomFieldValues,
> ObjectCustomFields, and ObjectCustomFieldValues tables.
>
>
>
Have a look at the perl SearchBuilder component, it might be that your
fresh
t the end and that can be reached using the righthand menu
Settings/Preferences.
I'm thinking that the extension is not enabled. (See the menu
Admin/Tools/SystemConfiguration). I'm on RT-4.4.0
Regards,
Joop
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re like a forum or instant
> message conversation, rather than an email reply chain with tons of
> extra links. Just for two replies on a ticket, here's what we all see:
Have a look at RT::Extension::HistoryFilter which will hide quite a bit
of history.
Regards,
Joop
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practical.com/training
>* Boston - October 24-26
>* Los Angeles - Q1 2017
I'll need to check but I think we use that extension with our 4.4 RT and it
works OK.
Joop-
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my company may also prefer it, and I
> wouldn't mind having the option available to anyone who prefers it. Is
> this possible?
RT uses ckedit for its richtext editor so this should probably work:
http://ckeditor.com/addon/markdown
Be sure to read the documentation about making LOCAL modif
On 9-9-2016 17:21, Alexandre Galletet wrote:
> Thanks Joop for your answer.
>
> I have in RT_SiteConfig.pm:
>
> Set($MaxAttachmentSize, 5*1024*1024);
> Set($DropLongAttachments, 1);
>
> And the longest character string in postgresql is 1GB
>
> If I get a mail with
/4.4.1/RT_Config.html and
$MaxAttachmentSize and related options. Your database backend may
enforce different limits, check with your dba.
Regards,
Joop
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t levels: Global,
Queue and Group level then add then to the queue under Group Rights and
under Watchers where I add the _Admin and _User as AdminCC's and the
_Extern as CC roles so that the external orgs don't see our internal
(Comment) communication.
Hope this clears things up, a little. If not l
oloring from the wiki but that doesn't work
anymore. I had a quick look but at the moment I'm swamped by other stuff
than RT :-(
Can you share your mods?
TIA,
Joop
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read. When you can
> please see below the steps I have taken.
>
> 12. Apache Error_log file says: http://pastebin.com/9xUwHNDZ
touch /opt/rt4/var/log/rt.log
chown apache:apache: /opt/rt4/var/log/rt.log
Regards,
Joop
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has come up on the mailinglist a few times. Search them and lets us
know if you can't find it and maybe someone will dig up the posts. I'm
short on time right now, sorry.
Joop
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On 9-4-2016 9:40, Todd Wade wrote:
> On 4/7/16 8:50 AM, Joop wrote:
>> like an URL encoded block of text which is 8000 chars.
>> Shouldn't PreviewScrips use POST instead of GET because of the possible
>> large amount of text?
>
> Yeah it looks like that should POST.
allocating the relevant SLA Custom Field.
>
> Does that help - or do you need to see some examples?
>
> Sally
Now that you shouldn't have offered :-)
Could you post an example, I'm interested in something like that and I'm
trying to get managment interested in changing bad habits :
I give this without any warranty ;
Thanks, I just did a fresh install on C7 using mostly rpms and cpan for
the remaining dependancies.
I might try your set instead. Nothing on that instance yet and using
configmgmt so easily tried.
Regards,
Joop
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RT 4.4 and RTIR Training Sessions h
ext which is 8000 chars.
>
> > Shouldn't PreviewScrips use POST instead of GET because of the possible
>
> > large amount of text?
>
> >
>
> > Regards,
>
>
I might have some spare time this weekend and if so will be looking into
it to see what changed between 4.2 and 4.4. Some help from BP is very
welcome too :-)
I might open a bug report just to make it know to more people.
Thanks for letting me know I'm not alone,
Joop
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ents block.
Looking at the apache logs shows a very large GET request which looks
like an URL encoded block of text which is 8000 chars.
Shouldn't PreviewScrips use POST instead of GET because of the possible
large amount of text?
Regards,
Joop
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On 29-3-2016 22:49, Jeffrey Pilant wrote:
>
> Joop wrote:
>
> > In 4.2 BP introduced the concept of CustomFieldGrouping where you can
> > add CFs to other metadata blocks like Dates or People thats why
> > ShowSummary is different.
> > Could it be that the co
On 29-3-2016 2:09, Jeffrey Pilant wrote:
>
> Joop wrote:
>
> > Jeffrey Pilant wrote:
>
> > >/Could this be a customization of the old system? If so, what files
> would exist /
>
> /> > to hold the customization? [I know there is an overload
> mech
get this to get the correct format each time.
I think I have seen this before on the list. Think has something todo
with a search that is in the attributes table and thus part of the users
profile.
There is a rt-attributes-viewer command that will show you the decoded
content. Find all the records of that u
On 28-3-2016 20:14, Jeffrey Pilant wrote:
> Joop wrote:
>> I just logged into our RT instance to make sure I use the correct terms.
>> Goto the top menu: Admin/CustomFields/Select
>> Make sure you have ticket CFs displayed (Only show custom fields for Field)
>>
On 22-3-2016 23:05, Jeffrey Pilant wrote:
>
> Joop wrote:
>
> >On 22-3-2016 18:56, Jeffrey Pilant wrote:
>
> >> I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a
>
> >> while ago.
>
> >>
>
> >> I
m to some pics sharing site and share the URLs with us?
Joop
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t will work or not.
Read the UPGRADING documentation. SLA is core now, Assets are,
ExternalAuth is. So don't reinstall those extensions anymore. Anything
else depends on the original authors whether it will work with 4.4.
Regards,
Joop
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some wonderful things but
without an idea how it looked like and how its looking now its hard to
guess as to why it doesn't work.
Do you happen to have a file backup of the RT install tree?
That way you can try to find out if any customization has been done.
Regards,
Joop
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RT 4.4 and R
On 22-3-2016 14:22, Parish, Brent wrote:
> Sorry! You are quite correct, Joop - I am using that extension (and yes, it
> is compatible with 4.4 -- or rather I should say that I have not had any
> issues with it yet)
>
No problem. I'm going to try it on a test setup and if it
ried if its compatible with 4.4.
Regards,
Joop
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from the third-party AT-Assettracker to the
RT Assets and lost the unique IP restriction that is in the former.
Would love to have that back :-)
Joop
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as a db backend but that shouldn't matter.
Joop
PS: its 23:20 for me so time to get some sleep :-)
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it would be to add those types to the Link TYPEMAP, and
besides adding them if there would be a need for code to handle these.
Anyone who can/is willing to comment on that idea?
Regards,
Joop
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0 and we're using
ExternalAuth too.
For those interested: we also use AssetTracker and I migrated all its
assets to the shine new RT::Assets :-)
Got a question about something related but will post that in a new thread.
Regards,
Joop
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- This would be the subject of task one
And this would be the body of task one. Can span multiple lines if you wish.
- This would be the subject of task two
And ofcourse the body
- - This would be the subject of task two.one
and the body.
Regards,
Joop
g sequence
numbers and that would be the reason for the jumps, although the jumps
would only be 10 or 20 numbers, from memory thus not sure.
Maybe MySQL is also caching and thus it will skip a certain amount of
numbers.
Joop
row with abc.com and trying to create a second one from
an old example.com.
Questions is which one to keep, or where/why is there already a abc.com row.
I have done I think exactly the same update and didn't have any problems
BUT I didn't move from MySQL to Oracle. I'm going to have a wild guess:
did you check the Oracle sequences after rt-importer? They should all be
@max(id)+1 before inserting new tickets/links etc.
Joop
s paths to extensions/localdir
If you don't have that menu then you might not have enough rights.
Joop
xport/import tools of the database of you choice?
Or are you switching from ABC to mysql/mariadb?
Regards,
Joop
as if it
doesn’t find the database.
It looks like apache can't access rt_siteconfig.pm.
Joop
that will cause a loop.
Joop
to in RT_Config.pm and more importantly RT_SiteConfig.pm?
Its indicating that it shouldn't redistribute messages to unprivilged users.
What might be helpful too is headers captured at the Exchange level and
again at the RT level. Maybe somebody will spot the problem.
Joop
autoreply to such emails.
Joop
should be able to remove the tag in the subject line.
Regards,
Joop
On 30-6-2015 17:06, Jeffrey Pilant wrote:
Joop wrote:
On 29-6-2015 2:26, Jeffrey Pilant wrote:
Joop wrote:
On 26-6-2015 19:52, Jeffrey Pilant wrote:
I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed. [Ancient version
of Ubuntu (9.10
Bryon Baker bba...@copesan.com schreef op 30 juni 2015 17:14:03 CEST:
Is there somewhere I can go to find information about the X-headers?
For example.
serverfault.com/questions/205707/dkim-and-request-tracker-headers
Your mail from RT.
Joop
On 29-6-2015 2:26, Jeffrey Pilant wrote:
Joop wrote:
On 26-6-2015 19:52, Jeffrey Pilant wrote:
I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed. [Ancient version
of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache
. If that
works, make dropdb, import the old data and following the upgrade
instructions paying attention to the fact that you're using mysql. My
memory says that you need some additional steps besides make
upgrade-database.
Joop
using CentOS/Rhel
base/derived you could be facing a SELinux problem. Check
/var/log/messages /var/log/audit or see what happens if you run
setenforce 0.
Regards,
Joop
in engaging them for
some custom development.
Maybe the bookmark functionality can be used for this? It allows for any
ticket to be marked and displayed by the bookmark portlet.
Let us know if you manage to come up with something usable, its a nice idea.
Regards,
Joop
.
Joop
to 4.2.
Joop
On 28-4-2015 10:22, Joop wrote:
Hi All,
I'm trying to change the sorting of QueueSummaryByLifecycle. Its
currently sorted by Queue name (to me implicit) but I would like to
change that to Description but I'm not having much success. I have
changed other components and there it was a simple
= 'Description',
ORDER = 'ASC');
But that doesn't seem to work in this component.
Anybody who can help me with this?
Thanks in advance,
Joop
not find anything
suitable..
Have a look at rt-crontool. There are a couple of nice examples on the
bestpractical website in the docs section about automating RT.
Joop
Didn't make it to the ML due to being posted from a unknown account,
trying again.
Joop
On 28-1-2015 8:56, Marc Chantreux wrote:
On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote:
Why RT and RTIR are so hard to install and work properlly? I dont know
perl
Here’s your
database fully functional on 4.2.8.
Had the same problem and 'fixed' that in testing by looking at the error
and where it was generated. From memory it was about a CustomField type
of thing.
Joop
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On 2-10-2014 15:24, Ricky Burgin wrote:
Has anybody gotten this to work? Any more documentation anywhere,
official or unofficial? The stuff I've read does not seem to cover
deployment very comprehensively. Got as far as adding a key to the RT
keychain, but mails with PGP content don't seem to
the previous one but I suspect that the last one will be
lower than the first.
Regards,
Joop
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On Mon, Sep 22, 2014 at 01:46:22PM +0200, Joop wrote:
I'm looking at migrating some data from one instance of RT to another
and I'm using rt-dump-metadata (4.2.7) to see what I can use.
You may actually want to be using the migration tools built into 4.2
Invoking it with the '-a' option
) = LOWER($1)
Doing a lower on a integer isn't allowed, thats the problem.
Joop
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On 11-8-2014 19:45, Alex Vandiver wrote:
On 08/10/2014 07:53 PM, Jeff Blaine wrote:
[ I ran a search with StatementLogging enabled and this ]
[ is the sql statement with content not like 'foo.com' ]
[ and content like 'foo.com', they are the same. ]
[ --Thanks for that, Joop! ]
Alex
be a AND NOT.
In the past SearchBuilder always pre and postpended % around search
terms. Not sure if it still does but I think so.
Joop
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On 9-8-2014 11:57, Joop wrote:
I ran a search with StatementLogging enabled and this is the sql
statement with content not like 'foo.com' and content like
'foo.com', they are the same.
SELECT COUNT(DISTINCT main.id) FROM Tickets main JOIN Transactions
Transactions_1 ON ( Transactions_1
allow
more html to be shown and if that is not enough then you can always
extend RT to allow even more by overriding the methods that scrub the html
Joop
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boneheaded but I'm not well versed enough
to realize it yet. Any help would be appreciated.
Some one made a very good filter, search for RT-Extension-HistoryFilter
by cloos.
It will do all you want and more.
Regards,
Joop
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. It
certainly isn't in my users table (pgpkey is). I'm running rt-4.0.20 and
rt-4.2.5 and both have the same problem only when invoked with the '-a'
flag.
Running it without any parameters seems to produce valid output but also
those warnings.
Joop
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http
rights because once given can't be revoked
on a group level.
Joop
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entered on a
ticket, could be any customfield, and then find the Asset that belongs
to it and subtracts the time from the time the client bought.
So yes with a bit of perl scripting it shouldn't be too hard.
Joop
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-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On 17-6-2014 20:55, Kevin Falcone wrote:
On Sat, Jun 14, 2014 at 05:59:44PM +0200, Joop wrote:
AllowEncryptDataInDB: allows encrypted data in the database.
While having this set or unset I don't see any difference in the
contents
it?
Joop
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with the amount of data
I have. Is there a way to fix this?
Find out if there are any more specific log entries in either apache
logs or your database. I had problems a couple of days ago and the log
showed that I had a faulty database query.
Joop
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http
(for now).
Regards,
Joop
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Joop wrote:
Hi All,
Still trying out new things :-)
After importing some assets I see that the behaviour of the asset
display page is different to the ticket page.
Without touching CustomField Grouping I get an error when I click on
CustomFields in the display page, 'No grouping specified
Number',
);
Running the importer with --update will indeed now update the last 3
columns.
Nowhere in the docs it is mentioned that you need to put CF. in front of
CustomFields.
Joop
in rt-4.2.2 clicking on CustomFields will take you to the Basics
page with the customfields ready to edit.
I don't mind making a CF Grouping but it shouldn't be needed in a
default setting or it should be documented that it is a mandatory
configuration part.
Regards,
Joop
the %AssetsImportFieldMapping in it, or am I
overlooking something (probably my missing perl foo)
Regards,
Joop
when I run rt-assets-import-csv.
Pardon my perl ignorance but how to fix this??
Thanks,
Joop
the
date is now 12-31-1969.
Joop
text should appear on the update page.
Joop
if that works?
Joop
use that system then no. I don't have it.
Joop
that is an RT table. Have a look at the source of
RT, in the etc folder you'll find the create table statements for the
different databases supported and their table names.
Joop
?
Regards,
Joop
don't want to cause any other damage along the way.
From 4.0.4 to 4.0.13, backup and/or test instance is your friend :-)
Regards,
Joop
'.
Someone on the list will probably know what todo then (got some ideas
but they are rather hackish, I use RT from source, then no such problems)
Regards,
Joop
suspecting that you have added Create Ticket to your Testing queue but
that by default your mta is trying to use the General queue to create
tickets which doesn't have Create Ticket.
Regards,
Joop
Christian B. Wiik wrote:
On Thu, Jun 20, 2013 at 9:45 AM, Joop jvdw...@xs4all.nl
mailto:jvdw...@xs4all.nl wrote:
As a test could you add Create Tickets to the global Everyone
group and then try. RT Essentials (the book) has an example of
that and for me it has worked several times
with rich text editor.
http://search.cpan.org/~elacour/RT-Extension-Drafts-0.01/lib/RT/Extension/Drafts.pm
Have look and maybe both can be merged to one?
Joop
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or an extension.
I had the same problem and it went away after cleaning out all sessions
(and ofcourse clearing mason cache).
Regards,
Joop
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https
would be OK for us unless someone
convinces me otherwise.
Privileged only means another interface. With groups you can restrict them so
that they can only do and see what you want.
Joop
--
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--
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Raymond Corbett wrote:
Is there a way to suppress the display of the RT System itself
entries in Ticket Display?
The ones such asThe RT System itself -- Outgoing email recorded
Have a look at RT::Extension::HistoryFilter, I think it will do exactly
what you want.
Joop
on
StatementLog and looked at the queries and see that for de latter one it
constructs a and but for the former one it just searches LargeContent
for 'today'
I'm using RT-4.0.9
Thanks in advance,
Joop
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with reassigning statussen(?).
This has come up on the list this week so look at the archives to find it.
Regards,
Joop
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still there.
Good luck,
Joop
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tag available at the queue level.
Tag of general is Helpdesk and the tag for network operations is NOC when a
ticket is moved from general its subject tag changes to NOC #xyz
Joop
--
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for the latest version which does work with 4.0.x
Joop
--
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
Tracker 4.0.6 and RT-Extension-SLA-0.07.
Regards,
Joop.
Final RT training for 2012 in Atlanta, GA - October 23 24
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We're hiring! http://bestpractical.com/jobs
On 2012-10-17 18:45, Thomas Sibley wrote:
On 10/17/2012 04:56 AM, Joop Boonen wrote:
In the CPAN file on
http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm#Configuring_business_hours
I cant find where the keywords, in my case DEF1, DEF2, etc reference
to.
I assume
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