Is there any possibility of making the skin a Preferences option
and not hard-coded by the configuration file? We have users wedded
to the original setup and others that prefer the new style.
Ken
On Tue, Sep 26, 2006 at 03:32:39PM +0200, Torsten Brumm wrote:
In RT_SiteConfig you can choose also
On Fri, Oct 13, 2006 at 10:44:57AM -0400, Vivek Khera wrote:
On Oct 13, 2006, at 9:07 AM, Kenneth Marshall wrote:
Here are the indexes that needed to be added to the DB to enable fast
OID based queries. Hopefully, they can be included in 3.6.2+.
CREATE INDEX attachmentsoid
Since RT uses a DB already, it is very nice to put an effective
spam quarantine function like DSPAM in front of the RT system.
Then the number of spam tickets is minimized.
Ken
On Fri, Oct 20, 2006 at 12:08:56PM -0400, Marcela K. Tello-Ruiz wrote:
Hello!
Does anyone know how to move a group
Ken. We actually filter our mail through SpamAssassin before
going to RT but are still getting lots of spam...
Marcela
Kenneth Marshall wrote:
Since RT uses a DB already, it is very nice to put an effective
spam quarantine function like DSPAM in front of the RT system.
Then the number
Just an FYI. In preliminary testing, using the Handle::Oracle
definition for the DistinctQuery definition in Handle::Pg provides
quite a performance improvement. Here is the original line:
$$statementref = SELECT DISTINCT main.* FROM $$statementref;
and the line from Handle::Oracle that should
On Thu, Mar 01, 2007 at 09:22:06AM +0100, Joop wrote:
Kenneth Marshall wrote:
On Wed, Feb 28, 2007 at 03:28:37PM -0600, John Arends wrote:
The ability to use AD (or LDAP) to hold group members.
Definitely using normal LDAP would be great, with ADLDAP support
in second. Adding full-text
Scot,
PostgreSQL 8.2 works well with RT. There was a post or two to
the mailing list that had some needed tuning suggestions. Also,
be sure to add my patch to DBIx/SearchBuilder/Handle/Pg.m to
make the Tickets query builder usable. I posted it to rt-users
but it has not been incorporated in
wanted to verify that our versions were close enough that your
comments apply. We are exploring the OID comment now.
Thanks for your help.
Scot
Kenneth Marshall wrote:
Scot,
PostgreSQL 8.2 works well with RT. There was a post or two to
the mailing list that had some needed tuning
On Thu, Mar 22, 2007 at 12:02:19PM +, Roy El-Hames wrote:
Hi;
Anyone using sql relay with mssql5 ??
I am looking into using it to redirect Content like searches to a myism
copy of the database with full text indexing ??
ideas / thoughts
Roy
Roy,
If you are not required to use MSSQL
David,
What is the use case for this? The transaction headers without the
content seems to be not very useful. That means that everyone will
be clicking the show button for transaction content after transaction
content. I can assure you that unless you are fortunate enough to have
robotic
else can provide the Perl. I already have JavaScript systems in place
that interface with RT's REST interface for our internal time tracking
and billing systems.
Kenneth Marshall wrote:
David,
What is the use case for this? The transaction headers without the
content seems to be not very
On Wed, Apr 25, 2007 at 07:42:17AM -0600, Warren Macey wrote:
Hi all,
Currently I have RT set up tht it sends notification of a ticket closure to
the client with a link to a customer support satisfaction survey. There
exists some instances where we may not want this email to be sent.
For
I know that this does not help your situation, but pgpool will allow
you to perform select queries to a slave postgresql DB and updates to
the master DB. There may be a similar proxy available for MySQL that
would allow you to scale your DB load better.
Ken
On Fri, May 04, 2007 at 05:10:56PM
On Fri, May 04, 2007 at 06:15:36PM +0200, Luca Villani wrote:
Alle 17:30, venerd? 4 maggio 2007, Kenneth Marshall ha scritto:
I know that this does not help your situation, but pgpool will allow
you to perform select queries to a slave postgresql DB and updates to
the master DB
Thank you for the work-around. I am having the same issue.
Ken
On Tue, May 08, 2007 at 11:03:07AM -0400, Jack D. Browning wrote:
I am new to RT and am very impressed with it. Thanks Jesse the community!
I'm not a programmer, and I'm not sure how useful this post will be. My
apologies if
Jeff,
It sounds like you may need to make some more indexes. Please
have your DBAs provide a plan for the query execution. Look
for sequential scans in particular. That may help you identify
possible index creation options. We use PostgreSQL here, but
I would suspect that many of the index
On Wed, Jun 13, 2007 at 04:26:08PM -0400, Todd Williams wrote:
Hi Joop,
Yes, that is what we found -- all new attachments to the Oracle DB are
indeed Base64 encoded. Not sure why RT sees Oracle as binary unsafe
(perhaps earlier versions were determined as unsafe) but I suspected this
might
Keith,
How is it going down there? I think the wiki has a pretty good description
of this process. This is managed by using a template to create the needed
tickets. The RT Essentials book also describes the process on p.94.
Ken
On Thu, Jun 14, 2007 at 03:53:02PM -0500, Schincke, Keith D.
On Thu, Jul 05, 2007 at 03:59:28PM -0400, Kevin Falcone wrote:
On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote:
has anyone successfully used the CLI to query RT Custom fields? I
found a few posts, but with no responses.
Here is an example:
/opt/rt3/bin/rt list -i ('CF.{Severity
Why are you putting the value in parentheses? The simple string
in single quotes should work.
Ken
On Fri, Jul 06, 2007 at 07:10:59AM -0700, Jeff Stark wrote:
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level}
: ''.
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:18 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Why are you putting the value in parentheses? The simple string in
single
= 'in-review' AND Resolved '2 days
ago'
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:47 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Wow. The next step for me would
thoughts...thanks again for all of your help so far.
- Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 11:00 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Do any of the CLI custom
Hi RT community,
In order to facilitate the testing, development and migration
from our current RT 3.4.5pre1 to the RT 3.6.4 release, I would
like to run both versions against the same database backend.
The additional attributes that are added to the database by the
etc/upgrade/3.5.1 script do
On Wed, Jul 11, 2007 at 06:27:23PM -0400, Mathew wrote:
Kenneth Marshall wrote:
Hi RT community,
In order to facilitate the testing, development and migration
from our current RT 3.4.5pre1 to the RT 3.6.4 release, I would
like to run both versions against the same database backend
Ruslan,
I tested the last two queries on my PostgreSQL 8.2 database. The
original query was taking so long that I killed it:
On Wed, Jul 25, 2007 at 02:33:58AM +0400, Ruslan Zakirov wrote:
Hello, Brian.
Ok, I've forgotten about Status field and we're talking only about
Requestor.EmailAddress
Dear Mr. Lytochkin,
There are two very good reasons to not store attachments outside
of the database. First, if everything is inside a database, then a
simple backup of the database will get everything related to a
particular RT instance. Second, in many cases you would like to
isolate the
Keith,
It has done that in every release I have used to date. It should be a simple
fix.
Ken
On Thu, Aug 09, 2007 at 10:20:37AM -0500, Schincke, Keith D. (JSC-IT)[MEI]
wrote:
Hey Guys,
We are configuring our RT 3.6.1 installed with apt on Debian etch and
are seeing a sorting issue when
On Fri, Aug 24, 2007 at 11:20:36AM +0200, Emmanuel Lacour wrote:
On Mon, Aug 06, 2007 at 04:59:48PM +0200, Emmanuel Lacour wrote:
On Mon, Aug 06, 2007 at 12:29:03PM +0200, Emmanuel Lacour wrote:
1.49 is packaged at
http://dag.wieers.com/rpm/packages/perl-DBIx-SearchBuilder/ since
Adrian,
Are you using the INNODB table type? You need to to support
transacations. I think that that is what the RT installation
documentation requires.
Ken
On Sun, Sep 02, 2007 at 09:30:41PM +0200, Adrian P. van Bloois wrote:
Hi,
I upgraded mysql to 4.1.22 and RT stopped working.
When
On Fri, Sep 28, 2007 at 10:29:44AM +0100, Roy El-Hames wrote:
Matthew;
What version of RT are you using?
With 3.6.1, I noticed slowness with transaction custom fields queries, if
you do not use them try and comment out the following lines from
html/Ticket/Elements/ShowTransaction
%# if
On Mon, Nov 26, 2007 at 03:58:25PM +, Mark Chappell wrote:
We use RT for a significant chunk of the admissions, enquiries and support
queries. We now have over 1/3 of a million tickets, 300 queues and 600
privileged users (not to mention a whole batch of users as the result of
spam).
Here is our instance data, not slow at all:
rt36=# select count(*) from CachedGroupMembers;
count
-
1163547
(1 row)
rt36=# select count(*) from GroupMembers;
count
353086
(1 row)
rt36=# select count(*) from Groups;
count
473803
(1 row)
rt36=# select
On Tue, Nov 27, 2007 at 08:36:42AM -0800, Gordon Messmer wrote:
Kenneth Marshall wrote:
Here is our instance data, not slow at all:
I'm willing to consider that I'm looking in the wrong place... When you
open a ticket, what's the time to display on your instance? Which DB are
you using
On Tue, Nov 27, 2007 at 09:49:45AM -0800, Gordon Messmer wrote:
Kenneth Marshall wrote:
The time to open and display a ticket varies based on the number
of transactions involved, but typically takes on the order of 1-3s.
With RT3 3.6.5 and PG 8.1.9, I'm seeing newish tickets open in a little
Shawn,
The other piece that you need is a very good spam filter before
you pass the message to RT, preferably with a quarantine function so
that you can release valid mail to RT automatically. We use DSPAM
and are very happy with it.
Ken
On Fri, Nov 30, 2007 at 03:05:58PM -0500, Todd Chapman
Mark,
Here is a list of indexes that we use here. Check your schema
to see if you are missing any. You should not be getting a
sequential scan.
Ken
-INDEXes from rt schema--
CREATE INDEX acl1 ON acl USING btree (rightname, objecttype, objectid,
principaltype,
It may be worth doing it in the mail system before the ticket is
logged to RT. Then you do not have a ticket you need to delete.
Ken
On Tue, Dec 04, 2007 at 01:01:33PM -0800, Gene LeDuc wrote:
Hi Tom,
I don't think RT lets you do permissions that way. The way I handle a
similar situation
Craig and Kenn,
I am curious. What are your reasons for storing the session information
in a file and not in the database?
Cheers,
Ken Marshall
On Wed, Dec 05, 2007 at 07:44:33AM -0500, Patterson, Craig wrote:
Ken,
We are on 3.6.4 are occasionally have the same problem. We write our
We use DSPAM and its Quarantine instead of the bogofilter+SPAM folder
here, but it is basically the same idea and it works very well indeed.
Ken
On Fri, Jan 04, 2008 at 03:33:14PM +, Mark Chappell wrote:
Asrai khn wrote:
We tend to be fairly aggressive on our spam checking when it's going
On Mon, Feb 04, 2008 at 02:37:35PM -0500, Rob Ansaldo wrote:
We're testing an upgrade from 3.6.4 to 3.6.6 and have noticed that
interactive response time on 3.6.6 is much slower than 3.6.4. Using the
exact same hardware, OS, and MySQL db - most screens (ie; at a glance,
ticket display) take
On Tue, Feb 05, 2008 at 09:24:07AM -0500, Rob Ansaldo wrote:
On Feb 4, 2008, at 3:34 PM, Jesse Vincent wrote:
On Feb 4, 2008, at 2:37 PM, Rob Ansaldo wrote:
We're testing an upgrade from 3.6.4 to 3.6.6 and have noticed that
interactive response time on 3.6.6 is much slower than 3.6.4.
update to DBIx::SearchBuilder?
Cheers,
Ken
- Forwarded message from Kenneth Marshall [EMAIL PROTECTED] -
Date: Tue, 30 Jan 2007 10:23:52 -0600
From: Kenneth Marshall [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Subject: [rt-users] DBIx::SearchBuilder::Handle::Pg
Just an FYI
On Wed, Feb 13, 2008 at 02:20:16PM -0500, James Pifer wrote:
We currently use Remedy and it's in need of an upgrade.If you know
anything about Remedy you know that can be extremely costly. I'm trying
to look at other Helpdesk products to see if something else could fit
instead of staying with
On Wed, Feb 13, 2008 at 04:00:32PM -0500, Jesse Vincent wrote:
3) Any type of bulletin board or global notices functionality?
Not so much.
http://search.cpan.org/~jesse/RT-Extension-ServiceUpdates-0.2/ is designed
to do just that, actually.
Cool.
Ken
On Thu, Feb 14, 2008 at 09:52:52AM -0500, Jesse Vincent wrote:
Hi Everybody,
I have an RT hacker working on a new, expanded reporting tool for RT.
While I can't promise that we'll implement _every_ report you want, we
could really use your wishlists.
What reporting and statistics do
On Sun, Feb 17, 2008 at 11:32:36AM -0500, Erek Dyskant wrote:
On Feb 17, 2008 1:21 AM, Mathew [EMAIL PROTECTED] wrote:
I had this problem as well. However, there isn't anything you can do on
the RT side of things. You just have to mark it as not spam in yahoo mail.
RT includes a
On Mon, Feb 18, 2008 at 03:28:43PM +, Roy El-Hames wrote:
Content searching
I have tried many hacks to get an efficient content searching working,
however with a 40G db mostly Attachment table (~ 22G in size) and
Transactions table is not small either the content searching takes on
It sounds like something that could be done with the rt
commandline tool or a perl script using the RT API.
Cheers,
Ken
On Thu, Feb 28, 2008 at 07:09:42PM -, Stef Morrell wrote:
Hi,
I've been back over the lists and I can't find any reference to this, so
I'm probably asking a stupid
Welcome to the world of stateless page loads. :) The only suggestions
that I have are in two areas. Can you modify the page load to skip the
un-interesting transactions/attachments? We had to do that here with
system events (not attachments) and added a brief/full button on the
history. The
On Tue, Mar 11, 2008 at 09:05:20PM -0400, The Anarcat wrote:
On Tue, Mar 11, 2008 at 07:45:24AM -0500, Kenneth Marshall wrote:
Welcome to the world of stateless page loads. :)
Whee! :)
The only suggestions
that I have are in two areas. Can you modify the page load to skip the
un
RT logs in UTC. The user interface displays in localtime.
Ken
On Fri, Apr 04, 2008 at 10:37:22AM -0400, Mark Fraser wrote:
I just recently installed RT 3.6.6 on a fresh/clean load Linux system. I
have noticed that the logs going into the /var/log/rt3/rt.log file have
times that are 6 hours
I have used the Offline option under Tools for bulk ticket
creation. You can use perl or other scripting languages to
generate the template file and then it will create all of
the tickets for you. I would probably batch them in groups
of 1000 or less to keep it manageable, but the process is
very
On Mon, Apr 07, 2008 at 11:10:45AM -0400, Jeffrey Lee wrote:
Hi I am looking to migrate from 3.4 using Posgres to 3.6 mysql. Are there
any instructions on migrating from 3.4 to 3.6?
-Jeff
Jeff,
The wiki has some information about changing DB backends between
PostgreSQL and MySQL. I
Nelson,
I set it up following the instructions from the wiki and it works
per spec. It sounds like your create templates and notification
templates may be a bit out of whack. Do not give up.
Cheers,
Ken
On Thu, Apr 10, 2008 at 12:49:40PM -0700, Kenneth Crocker wrote:
Nelson,
I hate to
.
Thanks again
John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!
Kenneth Marshall [EMAIL PROTECTED] 4/28/2008 3:23 PM
Try logging out and then back in again.
Ken
Not to squash your hopes, but have you done any profiling to
determine where the slow points are located? You may want to
turn on exhausting logging and perform a ticket view and check
the performance of each query issued. If you have large attachments
the problem may be in the presentation of
Cory,
We use a custom field to designate whether or not a resolve
notice should be sent. If it is set to No, the scrip does
not send the E-mail. It works well and is easy to setup.
Ken
On Mon, Jun 02, 2008 at 12:40:35PM -0500, Cory Berry wrote:
I have a requester that has sent us tickets via
Aaron,
If your mail client has the ability to bounce a message to
the RT E-mail address, it will create the ticket as if the
customer had mailed the ticket to RT. That is certainly the
easiest process.
Cheers,
Ken
On Fri, Jun 06, 2008 at 08:15:32AM -0700, Aaron Herskowitz wrote:
Basically I am
MySQL's full text search is not supported with the INNODB tables
that are required for RT. It is not available. There is a wiki
article on the use of Oracle's full text search support and I
am about to do the same with PostgreSQL's full text support. I
will update the wiki when I have it done. I
Patrick,
Does MySQL support tablespaces? You could move the attachments
table to a tablespace on the dedicated huge hard disk. If not,
you may want to move to a different backend. I think that Oracle and
PostgreSQL both will allow you to do this partitioning. Good luck.
Cheers,
Ken
On Wed, Jun
The increase in blob size should be transparent. Smaller blobs can
still be contained in the larger type and they are functionally
equivalent. If this is the problem, this is the only answer unless
you feel like doing heavy RT coding to reduce the size of a session.
This is definitely the easiest
I believe that the Reply/Comment at the top of the screen do
not add the quote. This allows you to target which text is quoted
or not include any if that is the better option.
Ken
On Fri, Aug 29, 2008 at 06:00:40PM +0100, Paul Broadwith wrote:
When you create a comment in a ticket, the previous
It can be pretty frustrating for users to have trouble locating
a ticket easily with searches. I can see disabling full-text
body searching, but not the simple search fields. The best solution
is to use a DB with full-text indexing support. Currently, the wiki
has a patch for Oracle and we will be
Amy,
I brought this up with Jesse, and he thought that you could simply
update the scrips table in the DB with the new information. Check
the archives for more detail. That is how we are going to approach
this process here.
Ken
On Tue, Sep 16, 2008 at 12:25:28PM -0400, [EMAIL PROTECTED] wrote:
On Wed, Sep 17, 2008 at 01:13:31PM +0300, Sahlberg Mauri wrote:
Hi,
Just upgraded from 3.6 to 3.8.1 (via 3.8) and at the same time moved the
database to it's own server. We also removed all closed tickets from the
database. The move and upgrade was done as our old installation got too
Kelly,
Why are these attachments slowing MySQL down? Maybe there is an index
that would help. If it is content searches in the attachment, you will
lose valid search results with this approach. Maybe switching to a DB
backend that supports full text indexing would help. Currently, there
is a wiki
Perl, apache, and mod_perl all need to be built together. You
may be able to get it to work using fastcgi instead. Otherwise,
you will need to rebuild apache/mod_perl with your local version
of perl.
Good luck,
Ken
On Thu, Oct 30, 2008 at 10:07:46AM -0700, John Seto wrote:
Hi all
Scenario:
I do not think this is the case. Do you have another user account
with the same E-mail address? The E-mail address is the primary
key and will give this error when you try to have two accounts with
the same address.
Ken
On Thu, Oct 30, 2008 at 04:43:41PM -0200, Alex Moura wrote:
Greetings,
I
On Sat, Nov 01, 2008 at 05:13:07AM +0300, Ruslan Zakirov wrote:
On Sat, Nov 1, 2008 at 4:42 AM, Kelly Jones [EMAIL PROTECTED] wrote:
Can RT support MySQL fulltext searching?
No. InnoDB has no fulltext indexes.
I can easily create a FULLTEXT index on Attachments, but can I add
this to
On Fri, Oct 31, 2008 at 06:42:57PM -0700, Kelly Jones wrote:
Can RT support MySQL fulltext searching?
I can easily create a FULLTEXT index on Attachments, but can I add
this to the web interface somehow?
I think that RT needs/requires InnoDB tables to function properly.
FULLTEXT indexes in
I would like to add some personal comments to Mike's response.
On Fri, Nov 07, 2008 at 03:06:26PM +, Mike Peachey wrote:
Joe Mailinglists wrote:
Hi all,
We've been using Horde+whups system for helpdesk in our University
for the past 3 years. We recently upgraded it from a very old
Would it be possible to use the source IP and/or the account
name to pull the machine name from AT?
Ken
On Mon, Nov 10, 2008 at 08:56:13AM -0500, Todd Chapman wrote:
Tony,
If they are submitting the ticket through the web interface you may be able
to rely on the source IP of the connection,
That seems like a lot of work to save a couple of very light-weight
LDAP queries. Plus, if anyone changes status, you will need to manually
reset their fields to get them to authenticate correctly. My two cents.
Cheers,
Ken
On Wed, Nov 12, 2008 at 01:50:25PM -0500, William J. Horka wrote:
Hello
Kevin,
The only database changes in this list are 3.7.3/schema.Pg
which just increases the size of a variable length field to
64k from 255. I do not see how that could have the effect
that you are observing.
Ken
On Tue, Dec 16, 2008 at 04:04:08PM -0500, Kevin Murphy wrote:
Kevin Murphy wrote:
On Mon, Dec 22, 2008 at 07:52:01PM +0100, Steffen Tronstad wrote:
Making myself understood: FAILED.
I'm talking about the few spammails that will always get trough the
spamfilters, that cannot be automaticly put in its own queue for spam. 1-2%
of spam has to be removed manually... there
performance improvement for RT with a
PostgreSQL backend database. It would be great if this change
could be rolled into the next update to DBIx::SearchBuilder.
Happy Holidays,
Ken
On Thu, Feb 07, 2008 at 08:21:39AM -0600, Kenneth Marshall wrote:
Dear DBIx::SearchBuilder developers:
Here is a re
queries are slower. I'm comparing
execution plans at this point. Can you grab queries that benefit from
such change and send me execution plans with this patch and without.
On Tue, Dec 23, 2008 at 6:43 PM, Kenneth Marshall k...@rice.edu wrote:
FYI,
This change has not been made to DBIx
.PrincipalType = 'Group')
AND (Principals_1.PrincipalType = 'User')
AND (ACL_2.RightName = 'OwnTicket')
AND ((ACL_2.ObjectType = 'RT::Queue') OR (ACL_2.ObjectType = 'RT::System'))
)
ORDER BY main.Name ASC;
On Wed, Dec 24, 2008 at 2:00 AM, Kenneth Marshall k...@rice.edu wrote:
Ruslan
On Fri, Jan 09, 2009 at 03:46:52PM +0100, Rainer Duffner wrote:
Mike Peachey schrieb:
Jesse Vincent wrote:
Does
your boss know which of the ITIL areas/practices/functions he's looking
to implement?
Sorry.. I *HAVE* to chip in here having been on the receiving end before:
RT Users,
I found the new AT web page, but I cannot get a dump of the
latest release from SVN. Does anyone know if there is a
snapshot available for the latest revisions with 3.8.x
updates? Thanks.
Cheers,
Ken
On Thu, Apr 24, 2008 at 04:58:15PM +0200, Torsten Brumm wrote:
Try this one. Todd
On Wed, Jan 14, 2009 at 01:38:11PM +, Adam Smith wrote:
I was wondering if there was a way to make rt-crontool increase
priority over time but without setting a History entry each time it
updates?
I am using the following command :
/opt/rt3/bin/rt-crontool --verbose --search
On Wed, Jan 14, 2009 at 09:31:45AM +0100, Joop wrote:
Kenneth Marshall wrote:
RT Users,
I found the new AT web page, but I cannot get a dump of the
latest release from SVN. Does anyone know if there is a
snapshot available for the latest revisions with 3.8.x
updates? Thanks.
I used
Calvin,
We keep everything. Even at 25MB/week, that is only 1.3GB/year
which means a standard 146GB drive will last a bit over a century.
That is a bit tongue-in-cheek, but really this data volume is
easily managed by small laptops and PDAs. You can use the shredder
function to delete tickets
Dear RT Users,
We are testing RT 3.8.2 using a PostgreSQL 8.3 backend and
the Tools/Reports does not work properly. The problem is that
the GROUP BY does not use one or more of the SELECT columns.
Here is the error in the logs:
Jan 23 08:41:31 rtx RT: DBD::Pg::st execute failed:
ERROR: column
On Fri, Jan 23, 2009 at 11:29:21AM -0430, Eliezer E Ch?vez wrote:
KK Steve,
I'll give a try
I have
...
One thing that can help is to enable compression, while is takes
some CPU resources, it decreases the amount of data sent over
the network and therefore needs to be encrypted.
Cheers,
I just updated the PostgreSQLFullText pages on the wiki with
the triggers to keep the parsed document columns updated whenever
there is a change to the dependent columns.
Here are the commands for adding the triggers to keep the textsearchable
columns corresponding to attachments.subject/content
On Sun, Feb 01, 2009 at 09:41:42PM -0600, Kenneth Marshall wrote:
I just updated the PostgreSQLFullText pages on the wiki with
the triggers to keep the parsed document columns updated whenever
there is a change to the dependent columns.
Here are the commands for adding the triggers to keep
Just a bug report and a hopefully simple fix. The chart option
for Created Daily, Created Monthly,... gives the following
error when run:
Feb 3 10:54:23 rt1 RT: RT::Handle=HASH(0xa891050) couldn't execute the query
'SELECT COUNT(main.id) AS id, SUBSTR(Created,1,7) AS createdmonthly FROM
FYI,
When the results of a search are ordered by a custom field
value, the top of the display shows CF.{###} and not the
name of the custom field which would be more understandable.
Cheers,
Ken
___
On Sun, Feb 01, 2009 at 09:41:42PM -0600, Kenneth Marshall wrote:
I just updated the PostgreSQLFullText pages on the wiki with
the triggers to keep the parsed document columns updated whenever
there is a change to the dependent columns.
Here are the commands for adding the triggers
On Wed, Feb 04, 2009 at 10:16:02AM +0100, Andreas Heinlein wrote:
Hello,
I'd like to have a feature in RT that will allow me to postpone open
tickets until some day in the future. For example:
Yesterday I reorganized a users mail folders and made a backup, which I
want to keep for one
On Thu, Feb 05, 2009 at 10:59:13AM -0500, Rob Munsch wrote:
On Thu, Feb 5, 2009 at 8:15 AM, Emmanuel Lacour elac...@easter-eggs.com
wrote:
Depending on your RT version, you can try the following option:
Set($UseSQLForACLChecks, 1);
but read comment on it in RT_Config.pm before
On Fri, Feb 06, 2009 at 11:01:31AM +0100, Rafael Martinez wrote:
Kenneth Marshall wrote:
On Sun, Feb 01, 2009 at 09:41:42PM -0600, Kenneth Marshall wrote:
I just updated the PostgreSQLFullText pages on the wiki with
the triggers to keep the parsed document columns updated whenever
On Fri, Feb 06, 2009 at 07:44:25AM -0600, Kenneth Marshall wrote:
On Fri, Feb 06, 2009 at 11:01:31AM +0100, Rafael Martinez wrote:
Kenneth Marshall wrote:
On Sun, Feb 01, 2009 at 09:41:42PM -0600, Kenneth Marshall wrote:
I just updated the PostgreSQLFullText pages on the wiki
On Tue, Feb 10, 2009 at 02:21:15PM +0100, Anne-Marie Achrenius wrote:
Hello!
I'm new to the list and I'm in a bit of a pickle, our RT-guru is on
paternity leave and we've started having problems with our RT-installation.
I've tried searching the list archives for something similar, but
On Tue, Feb 10, 2009 at 04:19:27PM +0100, Anne-Marie Achrenius wrote:
Kenneth Marshall skrev:
On Tue, Feb 10, 2009 at 02:21:15PM +0100, Anne-Marie Achrenius wrote:
Hello!
I'm new to the list and I'm in a bit of a pickle, our RT-guru is on
paternity leave and we've started having
On Wed, Feb 18, 2009 at 06:13:08PM +, Tim Cutts wrote:
On 18 Feb 2009, at 5:54 pm, Dave Holland wrote:
On Tue, Feb 17, 2009 at 05:52:23PM -0500, Jesse Vincent wrote:
An excellent question. I have a sneaking suspicion there's some DB
corruption in there somewhere :/ But maybe it's
Re-install the GraphViz and GnuPG modules using the correct
paths to these programs. Alternatively, you can make a symbolic
link from the actual location to where the module is looking for
these programs.
Cheers,
Ken
On Thu, Feb 19, 2009 at 01:32:43PM +, Matthew Seaman wrote:
Dear all,
Bashir,
You need to fix your permissions. Somewhere you are letting every
address own a ticket. That is what determines what shows up in the
pull-down. Happy hunting.
Ken
On Thu, Feb 19, 2009 at 04:16:07PM +0200, Bashir Jahed wrote:
Hi Alll,
I have a problem that has shown up over the
1 - 100 of 333 matches
Mail list logo
