Re: [rt-users] How Do i get rt-crontool working?

to do and what is happening rather than what you expect. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Custom Field - Yes / No Option

-TicketObj-FirstCustomFieldValue(Custom Field Name) eq Yes; It'll return zero unless that custom field is set to Yes (case matters in both examples). -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http

Re: [rt-users] Back to my Dynamic template choosing Scrip problem...

-{our_custom_code_has_made_the_change} = 1; return $self-{TemplateObj}; } On 4 October 2013 11:47, Landon Stewart lstew...@iweb.com wrote: Hi Ruslan, Firstly, thank you! This worked remarkably well. I customized things a little to have it not be used unless it's the right type of notification etc but otherwise

Re: [rt-users] Back to my Dynamic template choosing Scrip problem...

case type, but language specific, then fallback to default in case all are absent. Oh that makes complete sense now. Thanks again. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1

Re: [rt-users] Back to my Dynamic template choosing Scrip problem...

, just typed it in mail client. On Thu, Oct 3, 2013 at 12:59 AM, Landon Stewart lstew...@iweb.com wrote: Hello, This is not an easy issue to work out - I'm sorry for repeating this question but last time I answered myself and then realized the answer wasn't going to work out. Anyway here goes

[rt-users] Back to my Dynamic template choosing Scrip problem...

1; } return 0; I know SetTheTemplateTo() is not a real function… But that's what I want to work out how to do. Basically override or supplement the template set on the Scrip form. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal

Re: [rt-users] rt-crontool

/WriteCustomAction Basically the process is to write it as an action in your RT/Action/ directory, test it and stuff… Once you know it works manually with rt-crontool then add it to the RT database as a ScripAction so it can be used in the Scrips section of the UI as well as by rt-crontool. -- Landon Stewart

Re: [rt-users] Change Queue

# and watch the magic: /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --action RT::Action::ChangeQueue --action-arg qid --transaction first --verbose --search-arg 'id = ticketid' -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal

Re: [rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

it does and a lot of things were cleaned up and made much easier than I thought they'd be. Thanks again -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932 -- RT Training

Re: [rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

the template but leave the Create below but I'm still left with no TransactionObj to use because it's generated by RT::Ticket-Create(…). I've pasted a new version of my code at http://pastebin.com/UvnUC221. This version modifies the subject of the Incident ($self). -- Landon Stewart :: lstew

[rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

an idea of what I'm missing or doing wrong here and might have some ideas for me. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932 -- RT Training in New York, October 8th

[rt-users] Dynamic choice of templates based on the value of a CF

a Perl template in the Scrip so that templates can be kept within RT? -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Dynamic choice of templates based on the value of a CF

On 6 September 2013 11:04, Landon Stewart lstew...@iweb.com wrote: What I think I can do is simply have one very short Template that is basically 100% perl and includes some text from a text file stored on the file system but outside RTIR. Which file gets included in the Template

Re: [rt-users] Dynamic choice of templates based on the value of a CF

On 6 September 2013 11:55, Landon Stewart lstew...@iweb.com wrote: Actually I believe I found the answer which I'm going to try… I basically need a hybrid of these two because we also send different copies of templates depending on the language the customer prefers to be communicated

Re: [rt-users] Most efficient way to update custom fields without creating too many transactions

being added. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Most efficient way to update custom fields without creating too many transactions

a Custom Field with a thousand distinct values as anything other than distinct records in the database? I thought it was possible simply because I was asked by someone who has experience with RT to find out how to do it. Anyway - thanks for confirming that it's not possible at least. -- Landon

Re: [rt-users] Most efficient way to update custom fields without creating too many transactions

', Value = join(\n,@customerids), RecordTransaction = 0 ); And if @customerids contained a list of 1000 five or six digit numbers it would not choke on that many because LargeContent would get used or because I'm not recording the transaction at all? Or am I mistaken here somewhere still? -- Landon

[rt-users] Most efficient way to update custom fields without creating too many transactions

feedback is appreciated. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] rt-mailgate

. -- Landon Stewart lstew...@superb.net Manager of Systems and Engineering Superb Internet Corp - 888-354-6128 x 4199 Web hosting and more Ahead of the Rest: http://www.superbhosting.net RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012

Re: [rt-users] As root I cannot remove a watcher from a queue -

consistency. This did it! Thanks again Ruslan. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http://www.superbhosting.net RT Training Sessions (http

Re: [rt-users] As root I cannot remove a watcher from a queue -

* columns are not zero or NULL. If you don't have delegated rights then it's something else. Other idea is inconsistent database. Use rt-validator in recent 3.8 releases to check consistency. On Sat, Aug 13, 2011 at 1:20 AM, Landon Stewart lstew...@superb.net wrote: To replicate this issue

Re: [rt-users] Prevent CC address from adding to notification list

Hi Simon, In RT_SiteConfig.pm: Set($ParseNewMessageForTicketCcs , 0); On Wed, Mar 2, 2011 at 10:17 AM, Simon Gao simon@schrodinger.comwrote: Hi, Is there a way to prevent email addresses on CC list from being added to RT notification list? Simon -- Landon Stewart lstew

Re: [rt-users] Prevent CC address from adding to notification list

Requestors and Ccs with template Correspondence. On Wed, Mar 2, 2011 at 10:24 AM, Simon Gao simon@schrodinger.comwrote: Thanks. What about just for one queue, not applied to all other queues? Simon On Wed, Mar 2, 2011 at 10:19 AM, Landon Stewart lstew...@superb.netwrote: Hi Simon

Re: [rt-users] Password: Password: Permission Denied

they get. Ideas? Hi Richard, Perhaps the user or their group does not have ModifySelf rights? -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http

Re: [rt-users] stupid question (noob)

' and 'last updated by' fields and even sort by the time field so you can see the oldest first or something. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http

Re: [rt-users] Resource usage spikes

. The installation I'm running now has been upgraded once and has been running for over a year. We are up to ticket #19469 now. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more

Re: [rt-users] Some RTIR automation?

an Incident created for them. Would I merge them all together into one Incident? Any ideas on where to start writing the action and reviewing the condition above would be appreciated. On or off list is fine with me. Thank you! -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb

[rt-users] Some RTIR automation?

on how to go about this? Thanks to anyone who has any ideas on where to start here. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http://www.superbhosting.net

[rt-users] Replacing the login screen to authenticate with cookies

within our systems by staff). -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Local and International: 206-438-5879 x 4199 Web hosting and more Ahead of the Rest: http://www.superbhosting.net

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