On Mon, Mar 12, 2012 at 11:56 AM, Izz Abdullah izz.abdul...@hibbett.comwrote:
Ok, understood. Short of buying a Mason book, I can rewrite some
javascript to work out the print, but I am still not able to convert
TicketObj-id to a string. Can you assist there please?
-Original
I have a data collection app that needs to finish by created a ticket.
The app itself is protected by RT's authentication (user and password), and
the app uses RT's mason environment.
RT::Client::REST is demanding a login. I don't have the user's credentials,
so I figure I need to find the RT
Given:
$session{errormessge} = 'You blew it!;
$m-redirect($homePage);
When my code performs a redirect, the error message is not being saved for
use in the on the next page.
Is there a magic flush() method that I need to call prior to calling
redirect?
Thanks,
Len.
--
Is there an established way to extract all the info/metatdata about a queue
that has custom fields?
Our intent is to clone a production queue (with many custom fields) onto a
new development environment, without having to rebuild it by hand.
Id there a process documented anywhere, or scripts
Am I supposed to get subroutine redefinition warnings from orverlays?
Len
--
lenja...@jaffesystems.com 614-404-4214@lenjaffe
Software Engineer, Founder Volunteerable http://www.volunteerable..com/,
Host of Columbus Code Jam http://www.meetup.com/techlifecolumbus/
www.lenjaffe.com
I have an application that I piggybacks off of our RT's fastcgi/mason
infrastructure.
I have recently ported it to run against RT 4.0, on rhel, using an IBM
release of apache 2.4, and now, I can only run one request on my
application code before the the server hangs. I do not encounter the hang
On Tue, Aug 20, 2013 at 1:16 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Aug 20, 2013 at 12:01:29PM -0400, Len Jaffe wrote:
Am I supposed to get subroutine redefinition warnings from orverlays?
If you're redefining core subroutines in your overlay, I would expect
warnings
I have written an application that runs alongside an RT4 instance, and
makes use of RT's Logger, db handle and session.
In moving from mysql to Oracle, I've run into a problem that after lodign a
page from my app, the next request, whether to my app, or RT, hangs
trying to get an exclusive lock
Per the excellent advice I received at Ohio LinuxFest, I tried to run
rt-dump-metadata, but received the following error message:
[Sat Sep 21 00:04:11 2013] [warning]: DBD::Oracle::db prepare failed:
ORA-00904: PRIVATEKEY: invalid identifier (DBD ERROR: error possibly near
* indicator at char 7
at 08:12:21PM -0400, Len Jaffe wrote:
Per the excellent advice I received at Ohio LinuxFest, I tried to run
rt-dump-metadata, but
received the following error message:
[Sat Sep 21 00:04:11 2013] [warning]: DBD::Oracle::db prepare failed:
ORA-00904: PRIVATEKEY:
invalid identifier
It looks like it dumped enough data for me to bootstrap my new instance.
I'm pretty pleased.
Len.
On Mon, Sep 23, 2013 at 9:41 AM, Len Jaffe lenja...@jaffesystems.comwrote:
I swear I searched before I posted.
Given that I'm getting a XML file back from rt-d-m, what's your opinion of
it's
in httpd.conf and this will depend on your version of apache, and how
you've structured your configurations files.
You need to load the fastcgi module
LoadModule fastcgi_module modules/mod_fastcgi.so
You need to declare your fastcgi service
FastCgiServer
Anything?
On Fri, Oct 4, 2013 at 10:49 AM, Len Jaffe lenja...@jaffesystems.comwrote:
in httpd.conf and this will depend on your version of apache, and
how you've structured your configurations files.
You need to load the fastcgi module
LoadModule fastcgi_module modules
Is there a simple and easy way to update the privileged attribute of
mutliple RT users at once?
Thanks,
Len.
--
lenja...@jaffesystems.com 614-404-4214@lenjaffe
Software Engineer, Founder Volunteerable http://www.volunteerable..com/,
Host of Columbus Code Jam
using RT 4.0.17.
I want to write a csallback to fire from lib/RT/Interface/Web.pm line 709:
$m-callback( %$ARGS, CallbackName = 'ExternalAuthSuccessfulLogin',
CallbackPage = '/autohandler' );
Where to I need to place the callback file and what to I need to name it?
Are there any substantial
Thank you.
That was the explanation I needed.
Len.
On Wed, Oct 23, 2013 at 4:11 PM, Jim Brandt jbra...@bestpractical.comwrote:
On 10/23/13 3:51 PM, Len Jaffe wrote:
using RT 4.0.17.
I want to write a csallback to fire from lib/RT/Interface/Web.pm line 709:
$m-callback( %$ARGS
FOr some of my users, I see meesages of this form in my rt.log:
[Tue Oct 29 19:25:25 2013] [debug]: Canonicalizing URI '21' to
'fsck.com-rt://mydomain.com/ticket/21'
(/u01/app/PROD/rt4-efts/sbin/../lib/RT/URI.pm:108)
What's up with fsck.com?
Did I misconfigure something back in the beginning?
On Fri, Nov 1, 2013 at 3:38 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Oct 29, 2013 at 04:33:58PM -0400, Len Jaffe wrote:
[ fsck.com in my logs.[snip]
Can I get rid of the messages
about canonicalizing the URI altogether?
Don't run your logs in debug? It's a debug
We're on RT 4.0.17.
I have this code snippet in a test (Yay TDD):
my $tickets = RT::Tickets-new(GetCurrentUser());
my $queue ='foo'
$tickets-LimitCustomField(CUSTOMFIELD = $internal_gid, OPERATOR = '=',
VALUE = i$generic_id, QUEUE = $queue );
my $ticket = $tickets-Next;
The error from
On Fri, Feb 7, 2014 at 12:06 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Fri, Feb 07, 2014 at 11:10:52AM -0500, Len Jaffe wrote:
$tickets-FromSQL(CF.{Foo} = 'i$generic_id');
possible with a And Queue = '$queue' in there or if you don't want
to limit on Queue, you can use CF.83
I have a need to encrypt my database password in my RT_Config.pm file.
I tried overriding Connect by creating Handle_Local.pm, but the connect
that is executing is still the default Connect() in Handle.pm.
Both files have the same file permissions and ownership, and there are no
compile-time
Never mind.
I had the overlay in the wrong directory.
It's working well now.
Len.
--
lenja...@jaffesystems.com 614-404-4214@lenjaffe
Information Technology Smoke Jumper, Host of Columbus Code
Jamhttp://www.meetup.com/techlifecolumbus/
www.lenjaffe.com http://www.theycomewithcheese.com
You left out the best bits. The bits where Perl told you what the INC array
looks like, and probably where in the code the call was being made. So you
could use that info to determine where on your file system the DateTime
modules live, that the OlsonRule files are there, and why they're not on
-3823
*mark.se...@gdit.com mark.se...@gdit.com*
www.gdit.com
*From:* lenja...@gmail.com [mailto:lenja...@gmail.com] *On Behalf Of *Len
Jaffe
*Sent:* Monday, May 19, 2014 3:09 PM
*To:* Sears, Mark
*Cc:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] Perl broken?
Now use
: (407) 541-4062
fax: (407) 380-3823
*mark.se...@gdit.com mark.se...@gdit.com*
www.gdit.com
*From:* lenja...@gmail.com [mailto:lenja...@gmail.com] *On Behalf Of *Len
Jaffe
*Sent:* Monday, May 19, 2014 4:12 PM
*To:* Sears, Mark
*Cc:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt
*
www.gdit.com
*From:* lenja...@gmail.com [mailto:lenja...@gmail.com] *On Behalf Of *Len
Jaffe
*Sent:* Tuesday, May 20, 2014 10:56 AM
*To:* Sears, Mark
*Cc:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] Perl broken?
Looks reasonable on its face.
If it really is 'rule.pm' instead
$ addgroup www-data
will add an entry for the www-data group to the groups file.
On Thu, May 22, 2014 at 2:11 PM, Sears, Mark mark.se...@gdit.com wrote:
*I'm running into the following error when upgrading.*
* All dependencies have been found, but when I run make upgrade it
errors out
I'm adding a custom field type tp my RT instance to that I can create
custom Show and Edit templates due to the data being stored in JSON.
What I';ve found so far is that RT thinks my Text-based CF is multivalued,
and when the edit side submits any values (not even changing any of the
json), RT
On Tue, Jun 17, 2014 at 3:11 PM, Kevin Falcone falc...@bestpractical.com
wrote:
On Mon, Jun 16, 2014 at 04:54:03PM -0400, Len Jaffe wrote:
I'm adding a custom field type tp my RT instance to that I can create
custom
Show and Edit templates due to the data being stored in JSON.
What I
is ok with the JSON, but
the JSON is not pretty printed.
Thank you again.
Len.
On Tue, Jun 17, 2014 at 3:46 PM, Len Jaffe lenja...@jaffesystems.com
wrote:
On Tue, Jun 17, 2014 at 3:11 PM, Kevin Falcone falc...@bestpractical.com
wrote:
On Mon, Jun 16, 2014 at 04:54:03PM -0400, Len
On Wed, Jun 18, 2014 at 3:47 PM, Kevin Falcone falc...@bestpractical.com
wrote:
On Tue, Jun 17, 2014 at 04:08:54PM -0400, Len Jaffe wrote:
In order make sure that we're solving the correct problem, since my
previous
post was terse, and I'm not sure whether I used all the right key words
On Thu, Jun 19, 2014 at 12:19 PM, Kevin Falcone falc...@bestpractical.com
wrote:
On Wed, Jun 18, 2014 at 03:57:23PM -0400, Len Jaffe wrote:
How do I associate my new custom field Type
JSON_Encoded_Resource_Field with
the Fill in one text area type. Is that a key value pair
32 matches
Mail list logo
