[rt-users] ExtractCustomFieldValues to populate select box

[Lisa Tawfall]

Hi,

I'm trying to use the ExtractCustomFieldValues plugin to auto-populate a
select box.  It's working find for fields where you enter text, but not
select boxes.  I assume this is because I need to pass it an id number
(stored in the database) rather than a text string value.

Has anyone figured out how to get this working with select boxes?

I'm kind of guessing there's some function I need to pass my string value
to to return the database ID number to update the field.  But that's purely
speculative on my part.

Thanks,
Lisa

[rt-users] How to get Assets working within in RTIR

[Lisa Tawfall]

Has anyone gotten the Assets extension to work within the RTIR interface?
i.e. I'm trying to get the 'Add Asset' widget to show up on the ticket
display under RTIR.

They work fine independently of each other, but I want to be able to do the
same sort of asset tagging within RTIR as regular RT.

Lisa