[rt-users] WorkflowBuilderRules help
Hi,
i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create
rules
the script return this error (for every perl modules)
Can't locate RT/Config.pm in @INC
suggestions?
It's possible to create a rule which depend from the customfield value, so
different values
need different approvers?
for example for different departments, it's possible to create a rule so a
dba-request is forwarded to different dba-group for approving ?
probabily this rules it's not correct..
Set( $WorkflowBuilderStages,
{ 'RefRT approval' =
{ content = '.',
subject = 'RefRT Approval for DBA: {$Approving-Id} -
{$Approving-Subject}',
owner = q!{{
Department1 = group_1,
Department2 = group_2}-{
$Approving-FirstCustomFieldValue('Department') }}! },
});
Set( $WorkflowBuilderRules,
{ 'DBA-Approval' = [ 'RefRT approval'],
}
);
thanks for suggestions,
Marco
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Re: [rt-users] can't quickly create ticket
It sounds like you have some *required* Ticket custom fields that aren't available to fill in via the Quick Ticket Creation. If those fields weren't set as required, it would work fine. Otherwise, you'll need to mod the QuickCreate Element with the appropriate input field. It will require some HTML knowledge. Yes it's correct .. i have required ticket custom fields .. to solve it, i think to disable quick creation for specific users, but seems not work. I try to modify , from root, the user profile, chnaging body or summary views, but all remain the same. Marco Elias -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marco Avvisano Sent: Monday, October 06, 2008 2:26 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] can't quickly create ticket I use 3.8.1, when i try to create quickly ticket, also from root, i get this error message: can't quickly create ticket in queue DBA because some cfs need to be set, please go to normal ticket creation page to do that. any suggestions, Marco ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] custom fields validation
I would like to have a custom field alphanumeric min 1 max 8 char
I try to use:
(?#alfanum max 8)^[a-zA-Z0-9]{1,8} $
but don't work.
i know very little regular expression ..
what's is wrong in my rexp?
thanks for help,
Marco
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Re: [rt-users] custom fields validation
Acc... ! my eyes have some problems ...thanks Emmanuel, now it work
Marco
- Original Message -
From: Emmanuel Lacour [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Sent: Monday, October 06, 2008 11:43 AM
Subject: Re: [rt-users] custom fields validation
On Mon, Oct 06, 2008 at 11:37:15AM +0200, Marco Avvisano wrote:
I would like to have a custom field alphanumeric min 1 max 8 char
I try to use:
(?#alfanum max 8)^[a-zA-Z0-9]{1,8} $
but don't work.
i know very little regular expression ..
what's is wrong in my rexp?
You seems to have a space char before ending $.
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[rt-users] can't quickly create ticket
I use 3.8.1, when i try to create quickly ticket, also from root, i get this error message: can't quickly create ticket in queue DBA because some cfs need to be set, please go to normal ticket creation page to do that. any suggestions, Marco ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Subject required
I insert this code and it seems to work
# aggiunto
if (($ARGS{'id'} eq 'new') ($ARGS{'Subject'} eq ''))
{
my $msg = 'Ticket creation error: Subject required.';
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj-Load($ARGS{'Queue'}) || Abort(loc(Queue could not be loaded.));
my $key = Digest::MD5::md5_hex( rand(1024) );
push @{ $session{Actions}-{$key} ||= [] }, $msg;
$session{'i'}++;
RT::Interface::Web::Redirect( RT-Config-Get('WebURL') .
Ticket/Create.html?Queue= . $QueueObj-id . results= . $key );
}
#fine
thank for suggestions
Marco
- Original Message -
From: David Chandek-Stark
To: Emmanuel Lacour
Cc: rt-users@lists.bestpractical.com ; [EMAIL PROTECTED]
Sent: Monday, September 29, 2008 9:56 PM
Subject: Re: [rt-users] Subject required
I happened to be working on this at the moment b/c the addition of the
WYSIWYG editor in RT 3.8 broke my previous client-side method of requiring a
description in a new ticket. After concluding that the client side methods were
not very sustainable, I decided to try my hand at a server-side validation
method. What I came up with uses the Initial callback of /Ticket/Display.html
(haven't yet looked at the SelfService UI) and appears to work:
%INIT
if ( defined($ARGSRef-{'id'}) ($ARGSRef-{'id'} eq 'new')
defined($ARGSRef-{'Subject'}) ($ARGSRef-{'Subject'} eq '')
) {
my $msg = 'Ticket creation error: Subject required.';
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj-Load($ARGSRef-{'Queue'}) || Abort(loc(Queue could not be
loaded.));
my $key = Digest::MD5::md5_hex( rand(1024) );
push @{ $session{Actions}-{$key} ||= [] }, $msg;
$session{'i'}++;
RT::Interface::Web::Redirect( RT-Config-Get('WebURL') .
Ticket/Create.html?Queue= . $QueueObj-id . results= . $key );
}
/%INIT
%ARGS
$ARGSRef
$TicketObj
/%ARGS
Some of this code I copied from /Ticket/Display.html w/o completely
understanding how it works ...
Cheers,
David
[EMAIL PROTECTED] wrote on 09/29/2008 08:43:50 AM:
On Mon, Sep 29, 2008 at 02:38:43PM +0200, Emmanuel Lacour wrote:
On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote:
It's possible in 3.8.1 configure a way to ensure that a ticket
will always
have a Subject?
No, you have to modify RT. I think there is an example at
http://wiki.bestpractical.com/.
http://wiki.bestpractical.com/view/MandatorySubject
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Re: [rt-users] RT requiring login for every click
this my describe table output: id | varchar(32) | | PRI | | | | a_session | longtext| YES | | NULL | | | LastUpdated | timestamp | YES | | CURRENT_TIMESTAMP | and show create table: | sessions | CREATE TABLE `sessions` ( `id` varchar(32) NOT NULL default '', `a_session` longtext, `LastUpdated` timestamp NOT NULL default CURRENT_TIMESTAMP on update CURRENT_TIMESTAMP, PRIMARY KEY (`id`) ) ENGINE=MyISAM DEFAULT CHARSET=latin1 | There is wrong vlaues? M. * Marco Avvisano Regione Toscana - Giunta Regionale Direzione Generale Organizzazione - Servizio I.I.T.R. Via di Novoli, 26 - 50127 Firenze (Italy) Tel. +39.055.438.3809 - Fax +39.055.438.5101 e-mail: [EMAIL PROTECTED] * - Original Message - From: Chris Searle [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Monday, September 01, 2008 10:43 PM Subject: Re: [rt-users] RT requiring login for every click On 31. aug.. 2008, at 11.39, Chris Searle wrote: there are some DB maintenance scripts you need to run. read the install README file. this happened to me, too :) Do you recall which ones? After running make upgrade from 3.8.0 to 3.8.1 I ran /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade And when asked - entered 3.8.0 as the version being upgraded from. However - I'm still getting asked to login for most clicks. I'm a little confused as to what maintenance script didn't get run here. Been digging here - still not getting anywhere. Checked the sessions table structure - CREATE TABLE sessions ( id char(32) NOT NULL, a_session longtext, LastUpdated timestamp NOT NULL default CURRENT_TIMESTAMP on update CURRENT_TIMESTAMP, PRIMARY KEY (id) ) ENGINE=InnoDB DEFAULT CHARSET=latin1; which looks very similar to etc/schema.mysql CREATE TABLE sessions ( id char(32) NOT NULL, a_session LONGTEXT, LastUpdated TIMESTAMP, PRIMARY KEY (id) ); The table was originally MyISAM (was the only one that was) - changed it to InnoDB on the offchance - made no difference in behaviour. Its odd - here's an example. Login - you're logged in Click 'Tickets' - you get the tickets query form Choose an owner and hit 'add these terms' - you get to the login screen Login again - you get to the tickets form _with_ the query updated. I've tried clearing the old session table (well - dumping it to disk then truncating it) - no change. The 3.8.0 backup - that works fine with no issues. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] errors on 3.6.5
I resolved after upgrading mysql server thanks for your suggestions Marco - Original Message - From: Jesse Vincent [EMAIL PROTECTED] To: Marco Avvisano [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Sent: Friday, October 05, 2007 9:51 PM Subject: Re: [rt-users] errors on 3.6.5 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] errors on 3.6.5
, referer: http://monit.regione.toscana.it/index.html M. On Wed, Oct 03, 2007 at 01:22:47PM +0200, Marco Avvisano wrote: I have installed Rt 3.6.5 ( Red Hat Enterprise Linux ES release 3), and i see a lot of error in my http errors log: FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: Did you miss the actual error? I used these http configuration: ### NameVirtualHost *:80 ### VirtualHost *:80 ###ServerAdmin root ###ServerName your.host.name ###DocumentRoot /opt/rt3/share/html/ ###AddDefaultCharset UTF-8 #### Adding the following for RT (the ticket tracker) ###AddHandler fastcgi-script .fcgi ###Directory /opt/rt3/share/html ### Options FollowSymLinks ExecCGI ### AllowOverride None ###/Directory #### Pass through requests to for noauth ###Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ###ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ ### /VirtualHost ### FastCgiIpcDir /tmp ### FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 Any ideas? I also have problems, from the web, to see group/users created, and change the person to assign ticket (from root login, only nobody user) thanks for suggestions Marco ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] scrip - unzip and upload files
Hi, i'm starting to use rt 3.6 from a little time .. someone have made a scrip that unzip ad upload files from attachments? thanks in advance for your helps Marco ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Statistics revisitation
I would like too thanks Marco - Original Message - From: Jared Hanks To: Roy El-Hames ; Mathew Snyder Cc: RT Users Sent: Sunday, January 21, 2007 12:51 AM Subject: RE: [rt-users] Statistics revisitation I would like this too. Thanks, Jared Hi Nick; Can you also send me a copy of this .. Regards; Roy Mathew Snyder wrote: I would love to have a copy of this. Mathew Nick Metrowsky wrote: Hi Everyone, Over the past year or so, I have made some customizations to RTx::Statistics for our site use. Some of these changes include: 1. Some logic changes, because some of the calculations in the web display did not match the spreadsheet (spreadsheet was correct). 2. On the Tickets per day per Queue reports, I show columns for Created, Resolved, Rejected, Stalled, Queue Depth and Time to Resolve. Queue Depth shows how many tickets are open or new in a particular queue on any given day in time. This change is in both the spreadsheet and the web display. 3. Based upon the Ticket per day Queue screen, I have written batch reports which can generate text based reports for one or many queues for any time period. I also have a script which can do the same thing to an MS Excel or OpenOffice Calc spreadsheet. 3. Not related to RTx::Statistics, but I also have taking the rt-remind.pl script and used that for generating reports to our technical teams. There were a few minor modifications, again for our site. If anyone is interested in anything I have, I will be glad to send you a copy. I know Kelly wanted to implement some of the items mentioned in this e-mail, based upon an e-mail conversation we had a while back. Finally, RTx::Statistics does work with RT 3.6.3, but you have to change the index.html file for Tickets per day per Queue (CallsQueueDay directory) as for some reason it does not like /Elements/TitleBox, but will work with /Elements/TitleBoxStart and /Elements/TitleBoxEnd. Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com - -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kelly F. Hickel Sent: Wednesday, January 17, 2007 2:00 PM To: Jason Fenner; Mathew Snyder Cc: RT Users Subject: RE: [rt-users] Statistics revisitation You could copy me as well. I haven't had time to get back to this, although that might change a bit in the future. I'm also still open to assistant maintainers (or someone who wants to take it over completely). I have a number of contributed changes pending, but haven't had any time to look at them. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Get free, personalized online radio with MSN Radio powered by Pandora. Try it! -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ticket creation failed
Hi all, i'm new to RT ...i'm tryng to configure mailgate .. I would like that the mails to postmaster automatically create tickets on RT I have added in /etc/alias this lines postmaster: |/etc/smrsh/rt-mailgate --queue Posta --action correspond --url http://my.rt.server/; postmaster: |/etc/smrsh/rt-mailgate --queue Posta --action comment --url http://my.rt.server/; A mail error message return me from RT_CorrespondAddressNotSet ticket creation failed On queue Posta i have set the correspond address, but the error message no change. postmaster should be defined as user on rt? it's no possible to use this field only as mail from i reicive email requests? thanks for helps Marco ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-Shredder question
On Wed, Aug 09, 2006 at 10:47:16AM +0200, Marco Avvisano wrote:
I'm trying to use RTx-Shredder on RT 3.6.0 from command line:
/opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue, queuename'
and return this error:
[crit]: Couldn't wipeout object: Can't call method IsLocal on an
undefined value at /opt/rt3/lib/RT/URI.pm line 247, STDIN line 1.
(/opt/rt3/lib/RT.pm:317)
Do you have Asset Tracker installed?
no ... it's possible to download a free version?
Is this a ticket that might of had a link at some point?
may be ... if i try to view the ticket, return me this error
error: Can't call method IsLocal on an undefined value at
/opt/rt3/lib/RT/URI.pm line 247.
context: ...
243: =cut
244:
245: sub IsLocal {
246: my $self = shift;
247: return $self-Resolver-IsLocal;
248: }
249:
250:
251: # }}}
...
code stack: /opt/rt3/lib/RT/URI.pm:247
/opt/rt3/lib/RT/Links_Overlay.pm:159
/opt/rt3/share/html/Elements/ShowLinks:85
/opt/rt3/share/html/Ticket/Elements/ShowSummary:90
/opt/rt3/share/html/Widgets/TitleBox:49
/opt/rt3/share/html/Ticket/Elements/ShowSummary:91
/opt/rt3/share/html/Ticket/Display.html:56
/opt/rt3/share/html/Widgets/TitleBox:49
/opt/rt3/share/html/Ticket/Display.html:57
/opt/rt3/share/html/autohandler:279
raw error
Can't call method IsLocal on an undefined value at /opt/rt3/lib/RT/URI.pm
line 247.
Trace begun at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method IsLocal on
an undefined value at /opt/rt3/lib/RT/URI.pm line 247.^J') called at
/opt/rt3/lib/RT/URI.pm line 247
RT::URI::IsLocal('RT::URI=HASH(0xa722694)') called at
/opt/rt3/lib/RT/Links_Overlay.pm line 159
RT::Links::Next('RT::Links=HASH(0xa7212dc)') called at
/opt/rt3/share/html/Elements/ShowLinks line 85
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xa67c43c)')
called at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Component.pm
line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa71f75c)',
'Ticket', 'RT::Ticket=HASH(0xa67c43c)') called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1251
eval {...} at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'Ticket',
'RT::Ticket=HASH(0xa67c43c)') called at
/opt/rt3/share/html/Ticket/Elements/ShowSummary line 90
HTML::Mason::Commands::__ANON__ at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1315
HTML::Mason::Request::content('HTML::Mason::Request::CGI=HASH(0xa50ded4)')
called at /opt/rt3/share/html/Widgets/TitleBox line 49
HTML::Mason::Commands::__ANON__('title', 'Collegamenti', 'title_href',
'/Ticket/ModifyLinks.html?id=2', 'class', 'ticket-info-links') called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa0b45d4)',
'title', 'Collegamenti', 'title_href', '/Ticket/ModifyLinks.html?id=2',
'class', 'ticket-info-links') called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1251
eval {...} at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef, 'title', 'Collegamenti',
'title_href', '/Ticket/ModifyLinks.html?id=2', 'class', 'ticket-info-links')
called at /opt/rt3/share/html/Ticket/Elements/ShowSummary line 91
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xa67c43c)',
'Attachments', 'RT::Attachments=HASH(0xa5bc2c0)') called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa6ba4fc)',
'Ticket', 'RT::Ticket=HASH(0xa67c43c)', 'Attachments',
'RT::Attachments=HASH(0xa5bc2c0)') called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1251
eval {...} at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'Ticket',
'RT::Ticket=HASH(0xa67c43c)', 'Attachments',
'RT::Attachments=HASH(0xa5bc2c0)') called at
/opt/rt3/share/html/Ticket/Display.html line 56
HTML::Mason::Commands::__ANON__ at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1315
HTML::Mason::Request::content('HTML::Mason::Request::CGI=HASH(0xa50ded4)')
called at /opt/rt3/share/html/Widgets/TitleBox line 49
HTML::Mason::Commands::__ANON__('title', 'Metadati del ticket') called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa0b45d4)',
'title', 'Metadati del ticket') called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason
