[rt-users] RT Virtual Appliance 3.8.7 for Proxmox VE (OpenVZ based) - Updated
Hi all, We updated to our RT Appliance to 3.8.7, based on Debian Squeeze. All details can be found here. http://wiki.bestpractical.com/view/Proxmox_VE_RT_Appliance We will collect bug reports and suggestions for configuration improvements and we will update the appliance regularly. Best Regards, Martin Maurer mar...@proxmox.com http://www.proxmox.com Proxmox Server Solutions GmbH Kohlgasse 51/10, 1050 Vienna, Austria Phone: +43 1 545 4497 11 Fax: +43 1 545 4497 22 Commercial register no.: FN 258879 f Registration office: Handelsgericht Wien ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
-Original Message- From: Dominic Hargreaves [mailto:dominic.hargrea...@oucs.ox.ac.uk] Sent: Donnerstag, 02. April 2009 15:59 To: Tim Cutts Cc: Martin Maurer; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny? On Wed, Apr 01, 2009 at 07:22:30AM +0100, Tim Cutts wrote: On 31 Mar 2009, at 8:23 am, Martin Maurer wrote: Hi Dominic, Thanks for this, I see the 3.8.2 packages are already in unstable AND testing - but what about the original discussed idea to have an extra repo with rt 3.8.x for Lenny? ... or possibly get the packages uploaded to lenny-backports, might be a better solution. It's not a valid upload candidate for lenny-backports, since the version in testing/unstable does not require rebuilding to work on lenny. The normal way of handling these cases would be to add, for example, testing or unstable APT lines, with appropriate package pinning to avoid pulling anything except the required packages, or to put packages in a site-local repository. The last time this was discussed Martin was keen to provide a repository with just the request-tracker3.8 package and dependencies not satisfied in lenny, but I'm still in two minds about whether this is worth the extra work. I certainly don't have a use case for it (since we already have our own private apt repositories for local builds). Martin, could you think again about whether you are able to get by with the appropriate package pinning? Thanks, I will test this and give feedback. Br, Martin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves Sent: Montag, 16. März 2009 18:31 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny? On Wed, Feb 04, 2009 at 02:05:27PM +, Dominic Hargreaves wrote: On Tue, Jan 27, 2009 at 04:45:15PM +, Dominic Hargreaves wrote: I hesitate to say again, since I previously expected to be able to do an upload the same week. I'm just testing our current candidate, but there's a new bug which requires a new package upload to Debian which I'll want to get in before a new upload, so it may not be for another week or so. Current status is that this is currently stalled on a new package waiting in NEW[0] (libipc-run-safehandles-perl) I would hazard a guess that ftpmasters are busy preparing for the release of Lenny, so this might not get processed for a few weeks. RT 3.8.2 packages are now in unstable. Cheers, Dominic. Hi Dominic, Thanks for this, I see the 3.8.2 packages are already in unstable AND testing - but what about the original discussed idea to have an extra repo with rt 3.8.x for Lenny? Best Regards, Martin Maurer mar...@proxmox.com http://pve.proxmox.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hardware Config
Has anyone tried running RT in a virtual machine? yes, we also have a ready to run virtual appliance, See http://pve.proxmox.com/wiki/RT_Request_Tracker But this virtual appliance runs on Proxmox VE (means OpenVZ is used as virtualization technology). I am working also with vmware since years (and also other virtualizations technologies) and the biggest issue is IO performance. We prefer OpenVZ for database intensive servers like RT as we have NO virtual disks here you get the best performance. On VMWare, you got virtual disks which costs performance. So if you want to go for VMware, I suggest you invest some money in a fast SAN. (Or, if you want to try fast and cost effective virtualization - try Proxmox VE) Just to mention: you can also install Proxmox VE inside your VMware and use the virtual appliance - then RT performs similar as you install it by hand in your VMWare environment. Best Regards, Martin Maurer mar...@proxmox.com http://pve.proxmox.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hardware Config
I don't know about anyone else, but I am getting a little uncomfortable with your posts (to RT-Users and to the Wiki) being little more than an advert for proxmox rather than a real contribution to the community. Hi Mike, Someone asked about experiences from others, I posted mine - I am working with VMware products for years and I also built certified appliances for VMware ESX (with Postgres databases inside). So I just thought I will share my personal experience here. Real contributions to the RT community: I think our RT appliance is a quite real contribution. Just to mention, we published the appliance and also the way we build it (with dab, GPL licensed). Proxmox VE is GPL, also the RT appliance. So all I mentioned are GPL products - available for free for everyone. FYI: we discussed this with bestpractical and they liked it. I'm not saying I don't want you mentioning it, but I personally would appreciate it if you could tone down the advertising. I post my experience with RT and virtualization and the way we work at Proxmox. If you are interested - read it. If not, just ignore it. But if you feel still uncomfortable, maybe I can give you more information to let you feel better :-)? BTW, quite a lot downloaded our RT appliance and there are already some system in productions - increasing the RT community - so we can't be that wrong. Br, Martin http://pve.proxmox.com -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hardware Config
-Original Message- From: Mike Peachey [mailto:mike.peac...@jennic.com] Sent: Dienstag, 10. Februar 2009 12:29 To: Martin Maurer Cc: Tim Cutts; RT Users Subject: Re: [rt-users] Hardware Config Martin Maurer wrote: I don't know about anyone else, but I am getting a little uncomfortable with your posts (to RT-Users and to the Wiki) being little more than an advert for proxmox rather than a real contribution to the community. Hi Mike, snip As I said, I just thought it needed toning down a little. 1. RT-Users The question was Anyone use RT virtualised?. Your answer was Yes, we do it in Proxmox, and by the way here are the reasons why proxmox is better than other virtualisation products rather than yes, we do it in Proxmox, here's some info about running RT in proxmox Hi Mike, My personal experience here: I did intense tests on RT and especially Postgres DB on: VMware (server 1.x, server 2.x, esx 3 and esx 3.5, citrix xen5, openvz, kvm) The summary of all these test is IO performance, especially disk access and fsync/sec. I tested all on local storage (xeon server, fast hardware raid with fast cache enabled). So if you run database intensive application a significant performance loss as soon as it goes to virtualized disks. As OS virtualization does not use virtualized disks, it much better in this discipline. Another important point I got: if you run more VM (with virtual disks) on the same host the IO performance goes faster down compared to a system where ONE Linux Kernel is doing the IO access. Overview OS virtualization technologies: http://en.wikipedia.org/wiki/Jail_(computer_security) I highly recommend to go for a fast SAN if you use VMWare (also VMWare suggests this). 2. The wiki When proxmox was added to the installation instructions page, rather than adding an appropriate entry for proxmox in the specifics section (as it is now) or below, it was added at the very top in its own section so a paraphrased version of the page looked like this: Installation Instructions: 1. Proxmox 2. Source 3. Platform-Specific I see no problem whatsoever in putting a link to proxmox installation instructions on that page, in fact it's THE place to put it, but I found making it the number one entry on the page in that way distasteful. Sorry, looks like you got only the half story here. I was asked by Jesse from bestpractical to put this information on the wiki pages. As the wiki software and the navigation structure is very bad and I found no info where to place it I wrote the info on top AND then I informed/asked bestpractial to review it and asked to move to the right place - and someone moved it to the right place within days. Looks that you misunderstood this. I by no means want to discourage people from using proxmox, I don't want to discourage you from recommending it to people as an option, I don't even wish to suggest your contributions to the community are anything less than angelic. I just thought that the way you were advertising it was very overbearing and appeared intensely commercial. I hope I cleared everything: but why are you talking about commercial interests here? The appliance is not commercial, its free and GPL. Lets go back to RT issues, sorry for writing non RT stuff to this list but I just want to clear this. Br, Martin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Anyone get Exchange working?
Hi, I am just working on a howto for our RT virtual appliance - with exchange: http://pve.proxmox.com/wiki/RT_Request_Tracker#Integrate_RT_to_Exchange_ Server_2000.2F2003_environment (should be finished end of week) In short: - I prefer using a new user with addr...@domain.com (this is the address of the queue) - this user forwards to a contact: interal...@rt.domain.com) - configure a SMTP connector sending the address space (rt.domain.com) to your RT server If you change anything on SMTP Exchange: restart the smtp service AND the Microsoft Exchange Routing Engine Also check the mailer-setup on RT: I use postfix on RT, see our virtual appliance for more details. Br, Martin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of GravyFace Sent: Montag, 2. Februar 2009 03:51 To: rt-users@lists.bestpractical.com Subject: [rt-users] Anyone get Exchange working? Having a heck of a time using Exchange as a relay/smarthost as described in the wiki article's scenario 2: http://wiki.bestpractical.com/view/MSExchangeRelay If anyone has this working, please give me a hand. Thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves Sent: Freitag, 16. Jänner 2009 09:36 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny? On Thu, Jan 15, 2009 at 12:37:10PM +0100, Martin Maurer wrote: Yes, having an own Lenny repository just with the rt 3.8.x packages would be essential for all Lenny users. If you can setup this on alioth.debian.org this would be wonderful. I'll do this once request-tracker3.8 has been uploaded to unstable, which shouldn't be long. Hi Dominic! Do you got a rough schedule for this? BTW, did you get a chance to test the already released RT appliance? http://wiki.bestpractical.com/view/Proxmox_VE_RT_Appliance Best Regards, Martin mar...@proxmox.com http://pve.proxmox.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Virtual Appliance 3.8.x for Proxmox VE - First release!
Hi all, I am happy to release our brand new RT 3.8.x appliance - based on this a new RT system can be installed in 10 seconds (incl. rt database setup, apache, postfix, etc.) Ok, you need a Proxmox VE virtualization server and you need to download it first (160 mb)- but if you got this, 10 seconds is possible - and you got enough time to play with the web interface and detailed configuration. The appliance is based on Debian Lenny (all packages are installed using apt, therefore updates for the base OS and the rt system are easy to apply - apt-get upgrade). For the database we use postgres (rt password is auto-generated during boot - so its unique and secure) All details about the RT Appliance: http://pve.proxmox.com/wiki/RT_Request_Tracker How to test? 1. Install a Proxmox VE server on a (64-bit capable hardware -Intel or AMD) and download the rt appliance directly via the integrated appliance template downloader (via the Proxmox VE web interface) 2. If you have no hardware, you can also install the Proxmox VE ISO image on VMware/XEN (you VMware/XEN has to be capable running 64-bit linux) - but pls note that the performance here is not the same. Some background: We built the appliance using our Debian Appliance Builder http://pve.proxmox.com/wiki/Debian_Appliance_Builder About Proxmox VE: (http://pve.proxmox.com) It's a virtualization platform (GPL licensed) - including OS and full virtualization technologies (OpenVZ and KVM) On this platform, pre-build virtual appliance can be started within seconds as we use http://openvz.org here. Please note, by using OS virtualization there is little overhead (just 1 to 3 % performance loss) - this is absolutely one of the fastest technology for Linux server virtualization - keep in mind, the disk IO system is NOT virtualized here and therefore you have no performance lost due to virtual disk. Especially for server applications like RT with a lot of database connections and small files, disk access time is one of the key factors for a fast and reliable system. We will collect bug reports and suggestions for configuration improvements and we will update the appliance regularly. Thanks for your time reading till the end and I am looking forward for your feedback. Best Regards, Martin Maurer mar...@proxmox.com http://www.proxmox.com Proxmox Server Solutions GmbH Kohlgasse 51/10, 1050 Vienna, Austria Phone: +43 1 545 4497 11 Fax: +43 1 545 4497 22 Commercial register no.: FN 258879 f Registration office: Handelsgericht Wien ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny? On Thu, Jan 15, 2009 at 12:37:10PM +0100, Martin Maurer wrote: Yes, having an own Lenny repository just with the rt 3.8.x packages would be essential for all Lenny users. If you can setup this on alioth.debian.org this would be wonderful. I'll do this once request-tracker3.8 has been uploaded to unstable, which shouldn't be long. Good news, I will test as soon as available! Br, Martin http://pve.proxmox.com mar...@proxmox.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves Sent: Freitag, 09. Jänner 2009 15:51 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny? On Fri, Jan 09, 2009 at 02:11:49PM +0100, Martin Maurer wrote: We are more or less finished with the virtual appliance, so the only open issue is the repository. (currently we use official Lenny and http://debian.etc.gen.nz for rt 3.8.1 but I am not sure if this will be maintained in the future). Sorry, I didn't fully read this section. If it's essential that you have a repository which is maintained for lenny during its lifetime in the long-term and suitable for being maintained for an appliance where there is no expert local admin, I would recommend maintaining your own repository based on the packages from Debian proper, but we can consider maintaining one on alioth.debian.org if that makes the most sense. Dominic. Hi Dominic, Yes, having an own Lenny repository just with the rt 3.8.x packages would be essential for all Lenny users. If you can setup this on alioth.debian.org this would be wonderful. Best Regards, Martin Maurer mar...@proxmox.com http://pve.proxmox.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
On Thu, Jan 08, 2009 at 03:34:21PM +0100, Martin Maurer wrote: Andrew published well working Lenny packages for 3.8.1 (deb http://debian.etc.gen.nz http://debian.etc.gen.nz lenny rt), also similar packages are available in Debian experimental. As Debian Lenny is the next stable, where can I get packages for the latest RT 3.8.2? anybody working already on this? Yep - I hope to get packages uploaded to experimental (or possibly unstable - it won't be a candidate for lenny anyway due to the new package name) in the next few days. The point is that Lenny will be the stable release soon and I see no way to use experimental repos or a mix - so we need Lenny packages. So as it cannot goes into the official Lenny, we need someone who runs and maintains the rt 3.8.x packages for Lenny. @Jesse, do you have any comment/ideas here? We are more or less finished with the virtual appliance, so the only open issue is the repository. (currently we use official Lenny and http://debian.etc.gen.nz for rt 3.8.1 but I am not sure if this will be maintained in the future). Best Regards, Martin Maurer mar...@proxmox.com http://www.proxmox.com -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.8.2 packages for Debian Lenny?
Hi all, Andrew published well working Lenny packages for 3.8.1 (deb http://debian.etc.gen.nz http://debian.etc.gen.nz lenny rt), also similar packages are available in Debian experimental. As Debian Lenny is the next stable, where can I get packages for the latest RT 3.8.2? anybody working already on this? We are working on a RT 3.8.x virtual appliance based on Debian Lenny for Proxmox VE (pve.proxmox.com) and we want to make sure that the update process will be straight forward for the users - we have already a working release candidate appliance for 3.8.1 and its very cool! Best Regards, Martin Maurer mar...@proxmox.com mailto:mar...@proxmox.com http://pve.proxmox.com Proxmox Server Solutions GmbH Kohlgasse 51/10, 1050 Vienna, Austria ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Virtual Appliance (on Proxmox VE - OpenVZ)
Hi Jesse, Thanks for your feedback, see below. -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Monday, April 21, 2008 1:19 PM To: Martin Maurer Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Virtual Appliance (on Proxmox VE - OpenVZ) On Apr 21, 2008, at 11:51 AM, Martin Maurer wrote: Hi all, We just released a virtualization platform (GPL licensed) http://pve.proxmox.com . On this platform, pre-build virtual appliance can be started within seconds as we use http://openvz.org here. Please note, by using OS virtualization there is little overhead (just 1 to 3 % performance loss, really!) - this is absolutely the fastest technology for Linux server virtualization. (openVZ is the basis of Virtuozzo, the commercial market leader in the VPS market). We are also building virtual appliances for the use in the enterprise, e.g. our own mail gateway, a web filter proxy (both are commercial) or a mediawiki appliance and many others will follow in the next months. (please note, Proxmox VE is beta, but this will change soon - subscribe here for updateshttp://pve.proxmox.com/wiki/Mailing_Lists ) We use and love RT since years so we want to contribute also a RT appliance - I personally know a lot of companies who wants RT but they cannot install it - too difficult. We will solve this problem. As we are a Debian focused company, we prefer to build the appliance based on Debian Etch (32bit) and it should be using the stable RT packages, mysql or postgres (which database is preferred?). So I would be happy if anyone can comment our plans and give us feedback. Also I would appreciate feedback from Best Practical. That's really excellent to hear. I'm quite looking forward to seeing this. With regard to Mysql/Pg: We're pretty flexible. Is one of them more better packaged for your platform already? As a heads up, we have something we've been working on to ease RT installation, though it's not intended as competition against a fully virtualized solution. Shipwright, our new build and distribution system is designed to let us version and build RT and a full dependency chain (currently to just above libc) and ship source and fully relocatable platform--specific binary distributions. Virtualization fits into a different niche than what we're working on and I suspect that your work will be a better match for many organizations. When do you expect people might be able to play with it? :) [Martin Maurer] Our platform is ready to test, so everybody can download and install whatever needed. E.g. a standard Debian etch template is already there (also centos 5), so you can start the Debian (3 seconds ..) and you can use apt to get the rest, e.g. RT packages. Or use your shipwright. In a view weeks we will finish the planning and if everything goes well we will create the pre-installed RT appliance - I will post this here. Best regards, Martin http://pve.proxmox.com Best, Jesse Thanks, Best Regards, Martin Maurer [EMAIL PROTECTED] http://www.proxmox.com Proxmox Server Solutions GmbH Kohlgasse 51/10, 1050 Vienna, Austria Phone: +43 1 545 4497 11 Fax: +43 1 545 4497 22 Commercial register no.: FN 258879 f Registration office: Handelsgericht Wien ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
