Re: [rt-users] Custom fields validation on moving between two inactive states, after upgrade

I recently upgraded from 4.0.9 to 4.2.3 and some users tell me that the behaviour of mandatory custom field changed. I recovered the old installation and DB from backups and the mistery is solved: from 4.0.9 to 4.2.3, the file share/html/Ticket/Modify.html changed in such a way that my

Re: [rt-users] Custom fields validation on moving between two inactive states, after upgrade

the file share/html/Ticket/Modify.html changed in such a way that my Default callback was actually breaking custom field validation Not so simple: I removed all the local directory, including plugins, stopped apache, cleaned mason obj, and mandatory CF are still not validating. Maybe it's

[rt-users] Custom fields validation on moving between two inactive states, after upgrade

. Michele Bergonzoni - Laboratori Guglielmo Marconi S.p.a. Phone:+39-051-6781926 e-mail: berg...@labs.it alt.advanced.networks.design.configure.operate -- RT Training - Dallas May 20-21 http://bestpractical.com/training

[rt-users] Fulltext search error 500 on first try, then ok

on hitting F5, does anybody have any troubleshooting path to suggest? Please keep in mind that reproducing this is not easy, today I saw it only once. Thanks in advance, Bergonz -- Ing. Michele Bergonzoni - Laboratori Guglielmo Marconi S.p.a. Phone:+39-051-6781926 e-mail

Re: [rt-users] Recognize tickets created via email or via web

for. Regards, Bergonz -- Ing. Michele Bergonzoni - Laboratori Guglielmo Marconi S.p.a. Phone:+39-051-6781926 e-mail: berg...@labs.it alt.advanced.networks.design.configure.operate