Hello,
I've noticed a discrepancy in the time displayed in the ticket body when an
transaction is entered via e-mail. Looking at the SMTP headers directly from
the RT GUI it shows the time as being correct in the Received: sections of
the header however the Date: field shows the time in GMT.
Thanks for the reply. I just checked the 4.0.10 version we have running in our
dev environment and it appears the issue still exists on that version. I just
noticed that v4.0.11 is now available, when I get a moment I’ll upgrade to that
version and retest.
~Pete_Jibe
From: Ruslan Zakirov
Hi Ruslan,
Upon further testing it seems that v4.0.10 does have this fix in place for new
transactions, only.
It doesn’t appear that it corrects older RT records. Does that functionality
sound correct to you?
Either way, it’s good to know that the newer release addresses this for new
Hello,
I just completed a migration from MySQL to Oracle as well as an upgrade from
3.8.5 to 4.0.12. So far everything is running well however I have run across
one error that occurs when, as super user, I click on the Global--RT At A
Glance link. I receive an error in the WebUI followed by
Your system config page and SQL results reveal that you have duplicate
copies (3 total of each record) of certain global data. This suggests
your migration from MySQL to Oracle was flawed. How did you migrate,
exactly?
As follows:
1. Created new OEL 6.4 x64 server running Apache/Mysqld from
Hi Thomas,
This might narrow down the issueI just noticed another thread titled RT at
a Glance error after upgrade from 4.011 to 4.0.12 that also states the issue
at hand.
Just to be sure, I repeated the import on our RTDEV server using v4.0.11 of RT
(using MySQL only, not Oracle) and
Hi Thomas,
Just performed the RT migration from MySQL to Oracle using just 4.0.11 and
re-tested the Global RT At A Glance error without issue.
I will now repeat the 4.0.11 to 4.0.12 upgrade using just Oracle and update
with results.
~Pete_Jibe
Disclaimer: This electronic message may contain
Hi Thomas,
The 4.0.11 to 4.0.12 Oracle upgrade completed and this RT At A Glance issue
still did not reappear. This was all done on our Dev system, however. The
Prod OS/config is a clone of the so I'm at a loss as to what the difference
would be that's causing this to occur.
~Pete_Jibe
end (other than re-instating those user
records). For this particular problem it seems that me laying down a new
install base somehow corrected the original issue.
~Pete_Jibe
-Original Message-
From: Pete Beebe
Sent: Thursday, May 16, 2013 10:55 AM
To: 'rt-users
Hi Thomas,
Out of curiosity, how did you reinstate the user records?
On the original RT 3.8.5 server I had a couple of mysql dumps available with
the previously deleted records still intact. On the original server I copied
one of the mysql backups to the RTDEV server, imported it into an
Frustratingly, I still can't reproduce the error locally on a handful of
long-lived RT instances all of which have been upgraded through 4.0.12.
Hi Thomas,
Thank you for spending the time looking into this. Seeing as how my last step
of laying down a new install base corrected the matter on
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