[rt-users] Mute notify requestor on resolve? (almost got it!)

= $txn-Type; return 0 unless $type eq Status     || ( $type eq 'Set' $txn-Field eq 'Status'); return 0 unless $txn-NewValue eq resolved; return 0 if $self-TicketObj-FirstCustomFieldValue(Notify requestor on resolve?) eq No; return 1; Any tips will be greatly appreciated. Thanks! --  Roman Massey

Re: [rt-users] Code to get list of a custom field's values (almost there)

$clientcustomfield = RT::CustomFieldValues-new($RT::SystemUser); $clientcustomfield-LimitToCustomField(45); my $clients = $clientcustomfield; while (my $client = $clients-Next ) { print $client-Name; print \n; } — Roman Massey On Jul 2, 2015, at 7:41 AM, Barton Chittenden bar

[rt-users] Code to get list of a custom field's values (almost there)

::SystemUser); $clientcustomfield-LimitToCustomField(45); my $clients = $clientcustomfield; while (my $client = $clients-Next ) { print $client; print \n; } — Roman Massey

[rt-users] How to edit transactions?

Is there a way to edit transactions like comments? For example the content, time worked, etc.  --  Roman Massey

[rt-users] Portlet list of tickets per custom field value (similar to quicksearch portlet)

if someone has written a similar script or could point me in the right direction. Thanks! --  Roman Massey

[rt-users] How to get latest transactions regardless of ticket?

of scripts and mods I want to share to give back for all the help I’ve received here. Where is the best place to share this? Thanks!! --  Roman Massey

[rt-users] Show all values of enter multiple values cf in template

Hi Everyone, I know about {$Ticket-FirstCustomFieldValue(‘cfname’)} But I have a custom field with “enter multiple values” and I need to display all the values in an email template. Is there an object for this? Help will be greatly appreciated. Thanks! --  Roman Massey

[rt-users] can't create ticket when On Create Autoreply To Requestors scrip is enabled

[Wed Jul 15 14:41:02.817752 2015] [core:error] [pid 1821:tid 140203513018112] [client 174.1.203.63:2074] End of script output before headers: rt-server.fcgi, referer: http://.../Ticket/Create.html?Queue=18 Help would be greatly appreciated! --  Roman Massey

Re: [rt-users] checking/changing default queue for a user

) { my( $st, $msg ) = $self-TicketObj-SetQueue($DestinationQueue); } return 1; --  Roman Massey On July 15, 2015 at 5:50:27 PM, Aaron McCormack (aa...@backblaze.com) wrote: Hi Boris, Mixing bits of these two might get you on the right track with a scrip processing the ticket upon

[rt-users] Customizing with overlays, question about file path

Hi Everyone,  I have an easy question. Where do I create the “local” dir to put overlays? Confused because there is the path /usr/src/rt-4.2.9/ but also /opt/rt4/. Do I make /usr/src/rt-4.2.9/local/? or /opt/rt4/local/?  Running RT 4.2.9 on Ubuntu 14.04 Thanks! --  Roman Massey

Re: [rt-users] about signatures

 %/textarea to: % $Default ||  %% $signature %% $message %/textarea clear your mason cache rm -rf /opt/rt4/var/mason_data/obj restart apache --  Roman Massey On June 1, 2015 at 2:46:45 AM, Eierschmalz, Bernhard (bernhard.eierschm...@scheppach.com) wrote: Hello Alex,   thanks for your detailed

[rt-users] Edit fields on mobile

Hi everyone, is it possible to edit fields on mobile interface? and custom fields? Thanks! --  Roman Massey