[rt-users] Owner drop down list, ticket ownership changing.
Hi, Sorry if I'm asking stupid question and I presume this question has already been asked, however I don't even know how to compose my search to find the answer. The problem is if I have a group created... like sales or support, and I assigned people to these groups. When I need to reassign the ticket to somebody else, when I go to ticket and people, I can see under owner all emails registered in the system. Is there any way to see only particular emails or emails belonged to the group ? Thank you very much for your help. Regards, TH RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT installation problem, perl modules dependency failed
Hi Kevin, Pefrect, Thank you for your help. Really appreciated! Regards, TH On 25 August 2010 15:37, Kevin Falcone falc...@bestpractical.com wrote: It appears that you're running into two compat issues: The bug in Text-vFile-asData has already been reported here: https://rt.cpan.org/Public/Bug/Display.html?id=60696 and the Email::Address problem is that the latest release accidentally only works on 5.10 and greater. Using the slightly older version of both of these modules should be fine, you should be able to grab them from http://search.cpan.org easily -kevin On Wed, Aug 25, 2010 at 02:01:08PM +0100, Thorvald Hallvardsson wrote: Hi, I have got a problem with 2 perl modules during the installation. When I do make testdeps it drops with: Can't locate Text/vFile/asData.pm in @INC (@INC contains: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. When I'm trying to compile this module manually (downloaded from CPAN) it says: /usr/bin/perl -MExtUtils::MY -e 'MY-fixin(shift)' -- blib/script/rota_ical.cgi make: *** No rule to make target `bin/SystemsSupportRota', needed by `blib/script/SystemsSupportRota'. Stop. In the source code of blib/script/rota_ical.cgi I can see: my $file = -e 'SystemsSupportRota' ? 'SystemsSupportRota' : '[1] http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw '; What means if file doesn't exist read it from the internet. However this address is not valid as you can see. This is some kind of joke. Does anyone have this file and could send it to me ? The other error I'm getting is: Email::Address ...MISSING Sequence (?|...) not recognized in regex; marked by -- HERE in m/(?| -- HERE ((?-xism:(?-xism:(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|))*\s*\)\s*)))*\s*\)\s*)|\s+)*(?-xism:[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+(?:\.[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+)*)(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^ at /usr/lib/perl5/site_perl/5.8.8/Email/Address.pm line 139. Install module Email::Address Going to read /.cpan/Metadata Database was generated on Wed, 25 Aug 2010 09:57:51 GMT Email::Address is up to date. Any help will be appreciated. Thank you. Regards, TH References Visible links 1. http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] 32 levels deep in component stack (infinite recursive call?)
Hi guys, Another problem. When I'm trying to access CONFIGURATION - GLOBAL - USER RIGHTS || GROUP RIGHTS || RT AT A GLANCE I'm getting an error: 32 levels deep in component stack (infinite recursive call?) Output from dev mode can be found here: http://paste-it.net/public/x7307cf/ I was trying to find the solution in google but all related problems dropped some sort of proper errors (like module cannot be found). In my case there are no proper error or I missed it. It's the brand new installation from yesterday so I presume I have got all perl modules most up to date (besides Email::Address). Thank you for your help in advance. Regards, TH RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RT installation problem, perl modules dependency failed
Hi, I have got a problem with 2 perl modules during the installation. When I do make testdeps it drops with: Can't locate Text/vFile/asData.pm in @INC (@INC contains: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/Data/ICal.pm line 8. When I'm trying to compile this module manually (downloaded from CPAN) it says: /usr/bin/perl -MExtUtils::MY -e 'MY-fixin(shift)' -- blib/script/rota_ical.cgi make: *** No rule to make target `bin/SystemsSupportRota', needed by `blib/script/SystemsSupportRota'. Stop. In the source code of blib/script/rota_ical.cgi I can see: my $file = -e 'SystemsSupportRota' ? 'SystemsSupportRota' : ' http://intranet.fotango.private/index.php?title=Systems_Support_Rotaaction=raw '; What means if file doesn't exist read it from the internet. However this address is not valid as you can see. This is some kind of joke. Does anyone have this file and could send it to me ? The other error I'm getting is: Email::Address ...MISSING Sequence (?|...) not recognized in regex; marked by -- HERE in m/(?| -- HERE ((?-xism:(?-xism:(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|))*\s*\)\s*)))*\s*\)\s*)|\s+)*(?-xism:[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+(?:\.[^\x00-\x1F\x7F()\[\]:;@\\,.\s]+)*)(?-xism:(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^()\\]+))|(?-xism:\\(?-xism:[^\x0A\x0D]))|(?-xism:\s*\((?:\s*(?-xism:(?-xism:(?[^ at /usr/lib/perl5/site_perl/5.8.8/Email/Address.pm line 139. Install module Email::Address Going to read /.cpan/Metadata Database was generated on Wed, 25 Aug 2010 09:57:51 GMT Email::Address is up to date. Any help will be appreciated. Thank you. Regards, TH RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
