On 12/16/16 3:57 PM, Alex Hall wrote:
Ever since I installed the RT::Extension::Announce plugin, I've seen an
error repeated over and over in the log (hundreds of times). It's always
the same:
couldn't load custom field by 'announcement groups' identifier
Hi Alex,
This sounds like you missed
On 10/26/16 12:51 PM, Alex Hall wrote:
After everything I've learned about RT, I feel like I should know this
without even having to think about it, but I don't. How do I apply a
script to a single queue, so I can take a seldom-used queue and test out
new templates?
I've gone to the queue, then
On 9/26/16 12:02 PM, Patrick G. Stoesser wrote:
I'm using RT 4.2.8. I'm having several queues for several departments.
Now, tickets have to be pushed into other queues where then the
according department works on them. But the "pusher" should not be a
member of the queue, and he should not even
On 9/27/16 9:17 AM, Alex Hall wrote:
That makes me wonder: would having two subdomains do it? I have
tickets.domain.com and rt.domain.com both going to the same thing,
but rt.autodist.com is the actual domain in the configuration files.
Yes this would do it. There is a config option to allow
On 6/7/16 3:05 PM, Barton Chittenden wrote:
Any further thoughts on this? I'm trying to create canned responses that
involve changes to XML configuration files, and all of the tags end up
empty.
What version are you on?
I just pasted some xml in to the ticket content field, created the
Hello,
@Martin provided some advice that needs followed, but here is some
additional info as well:
On 4/21/16 6:28 AM, Yanni wrote:
Under the apache section it talks about "mod_fastcgi" and
"mod_fcgid".
Do I have these modules?
As you are on CentOS 7, you can use yum to find out. This
On 4/19/16 7:34 AM, Luke Hopkins wrote:
Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs42: u3JBLYOt42:
DSN: "OtherRecipients of xx Ticket #402":;... List:; syntax
illegal for recipient addresses
Are you setting $UseFriendlyToLine? Can you confirm its value via Admin
> Tools >
On 4/18/16 9:40 AM, Luke Hopkins wrote:
I'm running RT 4.4 and for some reason whenever I add a one-time cc to a
ticket I get the following error appearing on the ticket:
The RT System itself- Sending the previous mail has failed. Please
contact your admin, they can find more details in the
On 4/7/16 8:50 AM, Joop wrote:
like an URL encoded block of text which is 8000 chars.
Shouldn't PreviewScrips use POST instead of GET because of the possible
large amount of text?
Yeah it looks like that should POST.
I put in a pull request for this:
On 11/2/15 6:01 AM, Primoz Jeroncic wrote:
Now if I want replies to go automatically to requestor (to his personal
mail, from which they opened ticket) and also to their group mail, I
need to add this group mail under each ticket (People->Add new watchers)
by hand.
As this is time consuming, and
On 10/20/15 6:45 AM, Kobus Bensch wrote:
I have now tried every setting possible. How do I give a group
permissions to see all the tickets in a particular queue, even if the
ticket owner has been changed to a person not in that group?
Theres no way to say "If a user is an owner of a ticket in
Hello,
This looks like make upgrade-database is being ran with an old
DBIx::SearchBuilder. Perhaps recheck the output of 'make testdeps' and
if it reports issues run 'make fixdeps'?
Regards,
On 11/1/15 11:51 PM, Yaobin Shi wrote:
We are using RT as one internal project, thanks for your
On 9/23/15 2:01 PM, Tim Gustafson wrote:
I have an RT 4.2.11 instance that is not sending autoreply messages
when tickets are created via e-mail. If you create a ticket on behalf
of a user through the web form, an autoreply is sent. It's only when
a ticket is created via e-mail that an
On 9/19/15 1:16 PM, Gnemsid wrote:
I've had a look at the wiki and the documentation and from what I can tell
it is possible to add custom roles to RT. Unfortunately I'm not sure where
to start when it comes to creating them.
I'm would like to add a custom role similar to Admin CC and CC where
On 9/11/15 9:47 AM, Kobus Bensch wrote:
I have setup approvals following this doc:
https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html.
I would like to setup multiple approvers based on a value in a custom
field. Is this possible and if so can anybody point me in the right
On 9/17/15 8:12 AM, Maik Nergert wrote:
Hexcode from ü → c3 bc
is encoded again to → c3 83 (Ã) and c2 bc (¼)
(http://www.utf8-zeichentabelle.de/)
First I've upgraded RT from 3.8 to 4.2 with mysql db (utf8) and
everything went smoothly.
Can you confirm that the umlaut can be sucessfully added
On 7/22/15 11:24 AM, Bryon Baker wrote:
Bumping this to see if I can get some direction?
Hi Bryon, perhaps you missed my reply? Here it is:
On 7/11/15 1:52 PM, Todd Wade wrote:
On 7/9/15 4:00 PM, Bryon Baker wrote:
I already disable all dashboard for group 44.
How did you do this?
How
On 7/16/15 10:46 PM, Roman Massey wrote:
I have an easy question. Where do I create the “local” dir to put
overlays? Confused because there is the path /usr/src/rt-4.2.9/ but also
/opt/rt4/. Do I make /usr/src/rt-4.2.9/local/? or /opt/rt4/local/?
The latter, /opt/rt4/local
/usr/src/rt-4.2.9
On 7/10/15 1:06 PM, maks wrote:
I am wondering how you handle customer user creation and editing. Upon
creating a ticket with a new requester email a user is created however
non admin staff accounts cannot edit the Real Name, Email Address, or
Name fields for the new customer.
If I log in under
Hello,
On 7/9/15 4:00 PM, Bryon Baker wrote:
I already disable all dashboard for group 44.
How did you do this?
How can I track down which dashboard is producing this error?
Failed to load dashboard 757: Could not load object for RT::Group-44
Its going to be an attribute record with id
On 7/11/15 11:50 AM, Ashish Patil wrote:
I get a lot of notifications from root@localhost to the email account
that has been configured. I wish to move these emails to a different
queue. The way I tried to do it is by modifying the MailFrom plugin to
pattern match the sender and change the
On 7/9/15 10:49 AM, Ashley Etherington wrote:
My perl is not great so I was unsure how/if I could put spaces in the
Hash's key so I named them just a shorter variant of the status.
You'll need to quote the values. So:
active = [ ...'Awaiting Collection'... ],
...
transitions = {
On 7/7/15 4:50 PM, Yan Seiner wrote:
But the way ExternalAuth is set up, I have to provide the ldap userid
and password, which in our system would be a real user.
'user' = 'rt_ldap_username',
'pass' = 'rt_ldap_password',
Is
On 7/8/15 6:41 AM, Andrei Gronski wrote:
Currently I have some issues with getting nginx running with pearl cri. Most of
the walkthrough I could find describe the installation with apache.
The deployment guide covers nginx:
What I would probably do for this is in the scrip action create a ticket
in a different queue for each user with that condition. This will send
them an autoreply. To make sure you don't send out duplicates you could
check for a ticket in that queue with that requestor before creating the
On 6/22/15 1:10 PM, Marcos Orallo wrote:
It's a big problem for us if we cannot fully trust the platform to not
spread confidential information to unintended recipients.
Along with Alex's suggestions / questions, it sounds like this workflow
would benefit from the comment functionality.
On 6/16/15 10:57 AM, Guadagnino Cristiano wrote:
unfortunately, even after completely fixing the db with rt-validator, I
still have the same problem with approvals.
I am at a loss, if anybody has something to contribute it would be very
appreciated.
Can you confirm that the Approvals
On 6/16/15 8:55 PM, Barrett, Brian wrote:
Working on setup RT on Red Hat.
My question is what are the best repos to use for Red Hat 6.6 and or Red
Hat 7.
Seen some people use epe other have used the centos.
Do you mean 'EPEL' (https://fedoraproject.org/wiki/EPEL) ?
EPEL is a set of extra
On 6/4/15 4:32 AM, Guadagnino Cristiano wrote:
I have recently implemented approvals for one queue in our RT (v4.2.10).
I am experiencing a crash, and I cannot find the reason for it.
As soon as the approver approves a ticket, he gets an error message (see
attached image001.png).
The log is
On 5/29/15 3:39 AM, markus.wildb...@eu.magna.com wrote:
I have a dashboard which I want to send to all members of a specified
group. What would be the best way to do this?
Is there a way to force all users to subscribe this dashboard?
Or is there a way through rt-crontool?
You can use group
On 5/29/15 8:12 AM, Rohit Gupta wrote:
2)https://help.ubuntu.com/community/Request%20Tracker
but I am unable to fetch any emails from our office 365 account and the
fetchmail.log is showing the following error message (snapshot attached)
500 Can't connect to request.domain.com:443
On 5/26/15 12:08 PM, Al Joslin wrote:
I need to assemble a set of users from a list of user Ids
# gives me a list of _all_ the users
$users = RT::Users-new($session{'CurrentUser'});
# how can I add User elements to the User list ?
This script worked for me, outputs the Name field for each
On 5/26/15 2:18 PM, Terry O'Leary wrote:
We have 14 different queues so using fetchmail to manage the email
accounts is useful for us. But that is where the problem lies as well I
think. Fetchmail doesn’t seem to be deleting the email from the inbox
consistently... (I have running in a crontab
Would a gantt chart do? There's RT::Extension::JSGantt:
https://metacpan.org/pod/RT::Extension::JSGantt
I think its better than Jira's projects page because that page is Jira
is too noisy.
There is a screen grab on bps' extensions page:
https://www.bestpractical.com/rt/extensions.html
And
On 5/20/15 3:26 PM, Murillo Azambuja Gonçalves wrote:
I'd like to disable the auto-creation of users when added as watchers.
Is this possible?
Unfortunately no. Watchers are group members of the given group type on
the ticket and require a user record to be a member of that watcher type.
On 5/17/15 11:13 PM, hydn wrote:
I've just install RT and added only 6 users. I clicked to view users
from root account:
Admin - Users - Select
Once clicking Select it take about 25-30 seconds for that page to
load. ALL other pages load almost instantly. This is still default
setup. Is there
On 5/19/15 11:07 AM, Giuseppe Sollazzo wrote:
Ok, I got it working. The Content is actually a custom field that
needs to be configured.
It's reported at
https://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html
Can I recommend a link to this is added to the
RT 4.2.11 -- 2015-05-07
--
RT 4.2.11 is now available.
https://download.bestpractical.com/pub/rt/release/rt-4.2.11.tar.gz
https://download.bestpractical.com/pub/rt/release/rt-4.2.11.tar.gz.asc
SHA1 sums
c40063b4265a983343804f2056b22964a8ba7be9 rt-4.2.11.tar.gz
On 5/1/15 7:15 AM, II GG wrote:
After importing the MySQL database data from the old server I used the
rt-setup-database script. This errors:
[1324] [Fri May 1 10:45:28 2015] [warning]: Resolver
RT::URI::fsck_com_rt could not parse fsck.com-rt://Vaioni/ticket/0,
maybe Organization config was
On 4/10/15 5:07 PM, Karres, Dean wrote:
I have a few queues setup. I have the “SelfService” web interface
setup. I can login as an Unprivileged user and create a ticket. I can
send email and create a ticket. I can not as the unPriv user, SEE my
created ticket in self service mode.
Exactly
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