Hi RT Users,
today i've tryed to install the latest rtx-shredder, but it brokes with
the following error:
t/02userok
t/03plugin..ok 2/22
# Failed test 'correct plugins'
t/03plugin..NOK 3# in t/03plugin.t at line 18.
# Compared array length of $data
#
Hi RT Users,
again a question/problem with RT CLI, again mulitple lines. I'm trying
to create a ticket in interactive mode (-e) with more then one line of
text.
I'm using this: /opt/rt3/bin/rt create -t ticket -e set subject='TEST
30.5.2007 from CLI' and this brings me to the Editor:
#
Sound like the monday morning bug, jesse told me many months ago.
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Mon Jun 04 20:52:21 2007
Subject: [rt-users] FastCGI Error * incomplete
Just remove all modules from the summary.
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Jul 06 14:19:10 2007
Subject: [rt-users] RT at a glance with one column - how to enable?
Hi,
I see that
Yes, but group1 needs at queue2 also createticket and showqueue right to move
them.
Then they are able to see the queue but only the ticket they moved.
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Hi,
You don't need to change anything at this unprivileged user, just grab them
from the inactive users list and activate them, it makes no sense to hold them
twice inside the rt db.
If you really like to get rid of them, use rtx-shredder and shred them with
ruslans tool, that's more secure,
Thanks, sounds good. And if I merge this two mail addresses to this one user,
this user can act via mail with both addresses under the same I'd?
Torsten
-Original Message-
From: Drew Barnes [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: rt-users@lists.bestpractical.com rt-users
Hi rt users,
Another users question but this time regarding cli.
I can successfully add a user via cli, set almost all settings for this user
but one thing I can't: set them to priviledged.
Is this already implemented ?
Torsten
___
Hi RT Users,
i'm just fighting with a scrip exec order. So far i remember, we can
fire up scrips from UI in a sort order (beginning from 3.6.0??)
No i have the problem that i need at create time 3 actions to be done.
There are no global Scrips defined, only on this queue.
From the flow:
A new
Hi rt users,
Another question regarding users. Can a user have two mail addresses? Is there
any way or addon?
Torsten
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial
Try fcgid its also good, has much more options and it is not a dead pproject
like fast_cgi.
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: [EMAIL PROTECTED] [EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tue Jul 17
The best solution is to do it the way Jay told you. Create a queue for testing,
create a user to login from monitoring system and also a test ticket.
Then call from the monitoring system the queue or ticket url.
Example:
http://your.rt.com/Ticket/Display.html?id=123456user=monitorpass=monitor
Does this error happen all the time or after a longer time without any usage?
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Mon Jul 23 22:25:23 2007
Subject: [rt-users] RT not connecting to
rt-users@lists.bestpractical.com
Sent: Tue Jul 24 19:20:27 2007
Subject: Re: Re: [rt-users] RT not connecting to database?
On Tue, Jul 24, 2007 at 08:13:24AM +0200, Ham MI-ID, Torsten Brumm wrote:
Is the server at the same box or on a separated box? How does your setup
looks like?
The database
Hi RT Users, Jesse,
At weekend we tried to use commandbymail extension, but it ends up in
lots of trouble.
For me it looks like (and that's what I also found at the lilst inside a
posting from Robert G. Werner) Command By Mail is trying to handle all
Words he find with an :, that's not good!
, Torsten Brumm
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Wed Aug 08 16:13:33 2007
Subject: Re: [rt-users] Custom Fields and Rights Question / maybe a bug
On 8/8/07, Ham MI-ID, Torsten Brumm [EMAIL PROTECTED] wrote:
Hi RT Users, Developers,
i'm not 100% sure
At create time? Or how have you fixef this problem???
-Original Message-
From: Joe Casadonte [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
Sent: Wed Aug 08 17:53:33 2007
Subject
: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Wed Aug 08 18:02:08 2007
Subject: Re: Re: [rt-users] Custom Fields and Rights Question / maybe a bug
If a CF is mandatory then all users who can create
On 8/8/07, Ham MI-ID, Torsten Brumm [EMAIL PROTECTED] wrote:
H, an new right would not fix the core of the problemi think this
not only occurs on create, this can also hapen at resolve time.
What exactly can happen?
What happens? I think, from my scenario the last user in the list
To the Rights Questioni'm really missing a right like UnOwnTicket...!!!
--
Thanks in advance
: Torsten Brumm
:
: Kuehne + Nagel
: HAM - MI-ID
:
: Bauerbergweg 23-25
: 22111 Hamburg
:
: +49 (40) 30333 3199
: +49 (40) 30333 44 3199
Nobody have a hint on this problem?!?
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
CC: [EMAIL PROTECTED] [EMAIL PROTECTED]
Sent: Mon Jul 30 10:10:01 2007
Subject: [rt-users] Issue with Extended
perl code parts are text in this case.
Any ideas or hints?
Thanks
Torsten
--
Thanks in advance
: Torsten Brumm
:
: Kuehne + Nagel
: HAM - MI-ID
:
: Bauerbergweg 23-25
: 22111 Hamburg
:
: +49 (40) 30333 3199
: +49 (40) 30333 44 3199
%20to%20RfC%20Type%20Business%20Application%20neededBusiness
Application/a
% }
Same result... I'm not sure what I'm doing wrong :-(
--
Thanks in advance
: Torsten Brumm
:
: Kuehne + Nagel
: HAM - MI-ID
:
: Bauerbergweg 23-25
: 22111 Hamburg
:
: +49
Hi tamer
Check the permissions of the installed perl modules i bet the have 770 onwed by
root.
Apache can't access them.
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Wed Sep 12 22:18:06
And files? Btw, if you restart, whats the first entry at the log?
Torsten
-Original Message-
From: Tamer Tayea [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
Sent: Wed Sep 12 22:40:50 2007
Subject: RE: RE: [rt-users
? Any help is welcome.
--
Mit freundlichen Grüßen / With kind regards / Med vänliga hälsningar /
Saygilarimla / Avec mes meilleures salutations / I miei piu cordiali saluti /
con un cordial saludo / Vriendelijke Groeten / 亲切的问候 / С уважением
: Torsten Brumm
:
: Kuehne
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt performance? Response
times etc? We are using a scrip at this moment which does a wget and this pain
in the ass.
Any idea is welcome
Torsten
-Original Message-
From: [EMAIL
Yes we too, how do you do this exactly?
Torsten
-Original Message-
From: Kobus Bensch NF [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] [EMAIL PROTECTED]; [EMAIL PROTECTED] [EMAIL
PROTECTED]; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent
, because we have the time for
login and open the ticket, a summary of two user actions
I'm searchin for a way to monitor this without the login process.
Torsten
-Original Message-
From: Kobus Bensch NF [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] [EMAIL PROTECTED
Hi RT Users, Bestpractical,
After successfuly migration to RT 3.6.5 (from 3.6.3) we figured out,
that the Approval function (create a approval) must be changed.
Until our migration we created approval tickets in this way (from wiki)
OnCreate - CreateTicket - Template: Approval
Approval
Hi RT Users,
Since yesterday i have a very strange behavior on my RT. I have a cron
script starting rt-crontool every 5 minutes.
/opt/rt3ast/bin/rt-crontool
--search RT::Search::FromSQL
--search-arg Status='stalled' AND Queue='GAI_BreakBulk' AND (
'CF.{CIEL-STATUS}' = '1300' OR
Hi,
Make sure to delete the users in a safe way with rtx-shredder and not directly
from the db. Btw, about how many users we talk? We have NO performance problems
with 30.000 active and a half a million inactive users
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL
Hi alex,
Had the same problem in the past, no reply till now, from my point of view,
this is not implemented.
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thu Dec 13 07:33:01 2007
Hi RT Users, Jesse,
Today i started to use /Tools/MyDay.html and realized this is not
working. I get all my Tickets displayed, i can change status etc but
after submit nothing happens?!?
I searched the logs and i found nothing.
So my questions, is this still buggy or forgotten or do i
]
[mailto:[EMAIL PROTECTED] Im Auftrag
von Ham MI-ID, Torsten Brumm
Gesendet: Donnerstag, 27. Dezember 2007 16:06
An: Jesse Vincent
Cc: rt Users
Betreff: [rt-users] RT 3.6.5 / Problems with MyDay.html
Hi RT Users, Jesse,
Today i started to use /Tools/MyDay.html and realized
Hi RT Users,
Just a simple questions (hopefully). Inside a scrip i can get the CF
Value with: $Ticket-FirstCustomFieldValue('CFNAME'). If i need to the
the corresponding Description to this value, can i get this with:
$Ticket-FirstCustomFieldValue('CFNAME')-Description ?!?
Small Background to
An: Ham MI-ID, Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Simple Question: CustomField of Type
SelectOneValue /How to get the Description from a Scrip/Template?
On Mon, Jan 21, 2008 at 02:56:27PM +0100, Ham MI-ID, Torsten
Brumm wrote:
Hi Emmanuel,
The error
: Emmanuel Lacour [mailto:[EMAIL PROTECTED]
Gesendet: Montag, 21. Januar 2008 16:23
An: Ham MI-ID, Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Simple Question: CustomField of Type
SelectOneValue /How to get the Description from a Scrip/Template?
On Mon, Jan 21
Hi RT Users,
Another small problem. I'm trying to write down the CurrentUser
Information acting on a ticket to a CF.
I tried this code:
my $queue = $ticket-QueueObj;
my $actualuser = $session{CurrentUser}-Name;
$self-TicketObj-AddCustomFieldValue(Field = 'Assigned_by_SA', Value
= $acutaluser,
/Luxemburg
Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Im Auftrag von Ruslan Zakirov
Gesendet: Montag, 21. Januar 2008 20:16
An: Ham MI-ID, Torsten Brumm
Cc: [EMAIL PROTECTED]
Betreff: Re: [rt
Hi RT List,
I remember some weeks ago a bigger threat regarding searches with
CurrentUser inside.
Today i tried to create a global SavedSearch like this: AdminCc.Name =
'__CurrentUser__' AND ( Status = 'new' OR Status = 'open' )
I copied this from My Tickets: Owner = '__CurrentUser__' AND (
PROTECTED] Im Auftrag
von Emmanuel Lacour
Gesendet: Dienstag, 22. Januar 2008 09:45
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Searches and CurrentUser
On Tue, Jan 22, 2008 at 09:22:32AM +0100, Ham MI-ID, Torsten
Brumm wrote:
Hi RT List,
I remember some weeks
PROTECTED]
Gesendet: Mittwoch, 23. Januar 2008 19:09
An: Ham MI-ID, Torsten Brumm
Cc: Emmanuel Lacour; rt-users@lists.bestpractical.com
Betreff: Re: AW: [rt-users] Simple Question: CustomField of
Type SelectOneValue /How to get the Description from a Scrip/Template?
Ham Torsten
Hi RT Users,
I'm working on a very special problem at this moment for our Software
Devel Department. Let me shortly explain my problem and my Idea to help
our internal departments.
We have a internal structure like this:
Business Unit - System Analyst - Developer
Normally the BU opens a
Hi kenneth,
How does your query look like? I tried it several days with a good query?!?
Thanks
Torsten
-Original Message-
From: Kenneth Crocker [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: RT Users rt-users@lists.bestpractical.com
Sent: Wed Jan 30 18:51:00 2008
Subject: Re: [rt
: Klaus-Michael Kühne
-Ursprüngliche Nachricht-
Von: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Gesendet: Mittwoch, 30. Januar 2008 21:07
An: Ham MI-ID, Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: AW: Re: [rt-users] Question about Custom Page:
$Ticket
Hi Thierry,
Did you got any response to this problem? I stepped into the same today
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
Reinhardt (Stellv.), Jens Wollesen, Rainer
Hi Dan,
Go to share/html/Elements and pick up Quicksearch change it to this:
div class=ticket-overview
|/Widgets/TitleBox, title = loc(Quick search), bodyclass = ,
titleright = loc(Edit), titleright_href =
$RT::WebPath.'/Prefs/Quicksearch.html'
/Elements/QueueSummary,
cache =
Try nagios, there are several plugins for mysql, this could help.
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen,
Try extractcustomfield values extension, it supports also to parse the mail
header.
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn,
Hi sven,
Did you have any test results? I'm with joe, a caching proxy wont help, but i'm
not a proxy pro ;-)
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
Reinhardt (Stellv.), Jens
Hi RT Gurus,
hopefully a simple question. I'm trying to change the Ticket Tabs File, i would
like to change the History Link from opening inside the normal RT window to
open in a new window, like a real print preview.
Found this part at /ticket/elements/tabs:
_Ab = { title =
Hi Igrella,
Sure, i've done this yesterday.
1. remove the reminders from your RT_SiteConfig.pm
Set($HomepageComponents, [qw(...
2. Remove the Element from /Elements/MyReminder
3. Change the /Tickets/Elements/Tabs
Remove:
_F = { title = loc('Reminders'),
path =
Hi Chris, Laura,
Many weeks ago i found this piece of code (think it's from Steven Turner).
__
| /Widgets/TitleBox, title = $title
/Elements/TicketList, Title = $title,
Format = @Format,
Query = $Query,
Order =
Hi RT Developer,
Can anybody tell me the advantage of CSS::Squish Module? From the Readme of
this perl module i found that it parses the main.css (for rt in this case) and
creates a large css with all sub css loaded from main.css.
What is the main advantage to do this? How will this work
Hi Mathew, Richard,
I tried also this weekend to upgrade to 3.6.6 and gave it up yesterday evening
(rolled back to 3.6.5).
To your Problem:
If you open the Search Builder menu, it takes a long time to build the page.?!?
Have a loko into the owner dropdown menu. Did you find there more people
Nachricht-
Von: Mathew [mailto:[EMAIL PROTECTED]
Gesendet: Montag, 17. März 2008 12:20
An: Ham MI-ID, Torsten Brumm
Cc: Richard Ellis; rt-users@lists.bestpractical.com
Betreff: Re: AW: [rt-users] RT 3.6.4 poor query performance
You shouldn't have had to write a patch to fix the immense user drop
You compare owner-id with nobody string?!? Nobody id is 10 compare owner id
with nobody id could work.
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
Reinhardt (Stellv.), Jens
OK, my two cents...
1. The new Design looks brilliant, but like all previous version, the font are
much too big, i'm not blind, and i think the hughe fonts are really not
neccessary?!? Btw, we can hopefully easily change the CSS for this ;-)
2. The menu at the right hand is perfekt, i never
: Contern/Luxemburg Geschäftsführender Verwaltungsrat:
Klaus-Michael Kühne
-Ursprüngliche Nachricht-
Von: Peterson, Erik [mailto:[EMAIL PROTECTED]
Gesendet: Donnerstag, 27. März 2008 14:13
An: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Quicksearch
At the beginning of the logfile, you must have some more detailed information,
try restart and check for permission problems!
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Hi RT Users,
Just tried to export my users (Configuration - Users - Download as TAB
delimited File) and got this error:
Request-URI Too Large
The requested URL's length exceeds the capacity limit for this server.
Any idea how to fix this? Is this a error from RT (why the URL is so long) or
: Gene LeDuc [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: rt Users RT-Users@lists.bestpractical.com
Sent: Thu Apr 03 19:07:28 2008
Subject: Re: [rt-users] [ERROR] Request-URI Too Large
Oops, now I see why the user list needs to be passed to the handler
(results of a search may not contain
Be carefull to grant modifyticket to a external. They can do too much with the
ticket.
What about the idea to define some keywords with the customer and pars the
mails from the customer for this and set the prio by a script?
I think i saw something like this at the wiki.
Torsten
Kühne +
Lamp? Is a linux apache mysql and php correct?
Why you don't use the ones from your distro?
Btw, i don't think you need to recompile or reinstall all the modules, only the
ones for apache?!?
Do you have some more infos about your installation?
Torsten
Kühne + Nagel (AG Co.) KG,
No...! :-(
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn, Sitz: Bremen, Registergericht: Bremen, HRA
Hi Chris,
Hopefully you got a answer to your request already, if not try the following:
1. create a tiny scrip in which only wait for some seconds?
2. i'm not 100% sure, but try to set both scrip at the Stage to Transaction
Batch
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung:
, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz:
Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: Torsten Brumm
Hmm, it's slighly outdated (moist examples are from 3.4x) but they are running
mostly also under actual versions.
Go and buy it, it is cool! ;-)
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Have you restarted apache and cleaned the mason cache?
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn,
We are using it heavily What kind of infos you need?
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn,
Hi fay,
I'm not sure about the error, but if you can't restore the attachments table
correctly, then your rt install will be broken, rt stores not only the things
we know as attachment like .doc or .xls, he also stores each mail text etc
there. A broken table is not good in this way ;-)
Can
: Drew Barnes [EMAIL PROTECTED]
An: Ham MI-ID, Torsten Brumm
Cc: [EMAIL PROTECTED] [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
Gesendet: Wed Jul 30 16:35:44 2008
Betreff: Re: [rt-users] RT 3.6.4 MYSQL Backup
I was thinking that it might
Yes, we do, whats exactly your problem?
Tob
Von: [EMAIL PROTECTED]
An: rt-users@lists.bestpractical.com
Gesendet: Tue Jul 29 18:23:17 2008
Betreff: [rt-users] custom form for create ticket in a queue
Has anyone used a form for creating a ticket in a
Under xampp the is also a my.ini i think.
Von: andrew fay
An: Ham MI-ID, Torsten Brumm; [EMAIL PROTECTED] ; [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Gesendet: Wed Jul 30 16:46:44 2008
Betreff: RE: AW: Re: [rt-users] RT 3.6.4 MYSQL Backup
Hi
2008
Betreff: Re: [rt-users] RT 3.6.4 MYSQL Backup
Under xampp the is also a my.ini i think.
Von: andrew fay
An: Ham MI-ID, Torsten Brumm; [EMAIL PROTECTED] ; [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Gesendet: Wed Jul 30 16:46:44 2008
Betreff: RE
Hi,
RT inside VM is running fine, we use it in some installations. We also use it
under Mac OSX Tiger and Leopard without Problems. Our Production is running
under RHEL 4 und AIX5. The Test System is under CentOS5.
All are working fine. All are manual installed RT Versions.
Torsten
Hi,
we use it this way:
1. A simple Webform which creates a preformated mail sent to RT
2. RT uses ExtractCustomFieldValues to scan the mail content and put
information from mail text to Custom Fields.
This is a easy setup and working fine.
To your Problem with the No Login at all: I think
Have you tried to put the saved searches to the selfservice interface?
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen,
Hi Together,
i'm just finished with the translation for the actual rt 3.8.x. I have a
global question for all german users regarding some wordings.
What do you think about translation for special words like:
Dashboard, Queue and Ticket. Should it be translated or should it be like it is?
:[EMAIL PROTECTED]
Gesendet: Dienstag, 19. August 2008 16:16
An: Ham MI-ID, Torsten Brumm
Betreff: Re: [rt-users] RT 3.8.x Translation - Question for German Users
Hallo Torsten,
ich hab mal bei meinen deitschen Nuztern nachgefragt.
Dashboard würden wir lassen
Queue als Bereich übersetzen wäre
Hi RT Users,
during the weeks, we got more and more reports from our users, that mails sent
to RT (RT 3.6.5) have corrupted file attachments. RT stores and displays them
as .dat file.
I've played around a little and figured out, only Files with german umlaute in
filename have this problem. I'm
-8
Content-Transfer-Encoding: 8bit
The original Text Content!
Torsten Brumm
=_1221049687-28898-8
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Hi Bernd,
not sure for EscalatePriority Module, but for the RT::Action::LinearEscalate
you can define to not mess um the history:
--from the modul:
You should prefix options with LinearEscalate_ in the config:
Set( $LinearEscalate_RecordTransaction, 1 );
Set(
Hi RT Users,
just spent a whole day to find a solution or hint. Since some weeks (after
migration to a faster Database Server) the bulk update page is getting very
slow (with slow i mean 200sec). Everything else is fine and very fast.
I just had a look onto the queries agains the DB and found
Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Ruslan Zakirov
Gesendet: Montag, 10. November 2008 19:25
An: Ham MI-ID, Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Very slow Bulk Update Page under 3.6.5
Upgrade to 3.6.7? And faster
What kind of Admin Commands ? We are on 3.6.5 and we don't see Admin Commands
Torsten
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Micah Gersten
Gesendet: Mittwoch, 19. November 2008 04:55
An: RT Users
Betreff: [rt-users] MySQL Admin
No! We do it nightly, and within the new release the Cleanupsessions tool is
implemented in core too.
Torsten
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Micah Gersten
Gesendet: Mittwoch, 19. November 2008 04:17
An: RT Users
Betreff:
Hi Micah,
as i wrote some days ago, we had/have the same problem and fixed this in a
unclean way:
We changed the following: (and again, i'm not sure if it is a good idea, but it
fixes the problem)
grab up from /usr/lib/perl5/site_perl/5.8.xxx/Apache/Session/Lock the file
MySQL.pm and find the
Hi RT Users, Developers,
today i discovered together with some users some strange issues with predefined
searches, exactly the Unowned Tickets. Users with this search active (most of
our users!) reported massiv performance problems.
Test Scenario: User has access to 3 Queues (modify Ticket
Hi Erik, Matt,
i found my problem with your OwnerSummary. I tried to load directly the
OwnerSummary into the RT At A Glance Page, but i think, you called it from
Quicksearch like this:
/Elements/OwnerSummary,
cache = 'quick_search_queues',
queue_filter = sub {
Looks like you missed Net::Ldap module.
Torsten
- Originalnachricht -
Von: [EMAIL PROTECTED] [EMAIL PROTECTED]
An: [EMAIL PROTECTED] [EMAIL PROTECTED]
Cc: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com
Gesendet: Thu Nov 20 22:38:49 2008
Betreff: Re: [rt-users]
Hi RT Users, Todd,
i'm trying to get Atx-Graph from AT Repo to run, until now without success. Has
anybody got this running already?
Any hint or suggestion where to start?
I'm calling the Graph.html whith the same options like Results.html like this:
Dear RT Users,
this is my first day at work this year and it looks like my brain is still on
holiday. I'm trying to link from a ticket to an RTFM Article manually and the
same need i have against an asset, but i can't remember the correct syntaxt
anymore...!
I tried this from a ticket to a
A.G., Sitz:
Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
-Ursprüngliche Nachricht-
Von: Joop [mailto:joopvandew...@mococo.nl]
Gesendet: Montag, 19. Januar 2009 13:49
An: Ham MI-ID, Torsten Brumm
Cc: RT Users
Betreff: Re: [rt-users] Happy new year
Have you cleaned also the browser cache?
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn, Sitz: Bremen,
Hi RT Users and MySQL Gurus,
since some days i have several times the day many queries like this:
Id: 1174494 User: rt_user Host: 10.61.2.98:59549 Db: rt3 Time: 190
Command: Query State: Copying to tmp table
SELECT DISTINCT main.*
FROM Users main CROSS JOIN ACL ACL_4 JOIN Principals
-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Ham MI-ID,
Torsten Brumm
Gesendet: Freitag, 23. Januar 2009 10:03
An: rt-users
Betreff: [rt-users] Strange,long running MySQL Query under RT 3.6.5 / MySQL
5.0.67 / Apache2.2.3 /FastCGI
Hi RT
Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
-Urspruengliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Ham MI-ID,
Torsten Brumm
Gesendet: Freitag, 23. Januar 2009 10:03
An: rt-users
Betreff: [rt-users] Strange
] Im Auftrag von Emmanuel Lacour
Gesendet: Freitag, 23. Januar 2009 14:51
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Strange,long running MySQL Query under RT 3.6.5 / MySQL
5.0.67 /Apache2.2.3 /FastCGI
On Fri, Jan 23, 2009 at 02:35:45PM +0100, Ham MI-ID, Torsten Brumm wrote:
Hi
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