I added "Users" to line 2016 in CustomField.pm
return 0 unless $self->LookupType =~
/RT::(?:Ticket|Transaction|User)$/;
and it seems to behave as expected. But RT::Users must have been left
out for a reason?
w.
On 03/03/17 10:46, Woody - Wild Thing Safaris wrote:
Hello,
I'm using 4.4.0, and i've edited Admin/CustomField to allow choosing the
CustomFieldGrouping. I'm guessing that at some point the grouping will
be stored in the CustomField table, but for now, it's a config option.
If i change the grouping of a CF, or add a new CF i can rewrite the
sorry, 4.4.0
On 02/03/17 23:44, Matt Zagrabelny wrote:
What version of RT are you using?
-m
On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris
<wo...@wildthingsafaris.com> wrote:
Hi RT Folks,
Am i missing something? I see no option to select a "default value" for
&
Hi RT Folks,
Am i missing something? I see no option to select a "default value" for
"select one value" type custom fields if they are of lookuptype RT::User?
i tested and if it's RT::Ticket - default appears, but RT::User - that
input field has disappeared?
w.
--
Thanks Emmanuel,
I see the "Content" is encoded, which is why it didn't come up with my
grep.
How do i decode/encode it?
w.
On 10/01/17 15:19, Emmanuel Lacour wrote:
Le 10/01/2017 à 12:53, Woody - Wild Thing Safaris a écrit :
Hi all,
I was expecting to find a database ta
Hi all,
I was expecting to find a database table called "SavedSearches" but
there isn't one. I have a saved search that contains the string
'__CurrentUser_' but if i dump the DB and grep for that, i don't find it.
Anyone know where saved searches are?
thanks
Woody.
--
Hi All,
I've searched long and hard, but to my surprise not found anything that
relates to external templates - maybe it's so trivially obvious that the
question is a non question, but i have to ask it.
i have externalised customfields, conditions, actions etc. but
templates, especially
Hi All,
I am trying to create a ticket by email with various fields set.
I have set headers
X-RT-Command: CustomField{PNR}: 12345678
and the lodges show
Running CommandByMail as a...@b.cm
(/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:309)
[2482]
pls ignore. those CF's are not the ones needing updating. something else
is up
On 09/12/16 20:49, Woody - Wild Thing Safaris wrote:
HI All,
I'm trying to set a custom field on create using the headers
X-RT-Command: CF.{PNR}: 12345678
X-RT-Command: CF.{Surname}: Bloggs
logs show:
[7552
HI All,
I'm trying to set a custom field on create using the headers
X-RT-Command: CF.{PNR}: 12345678
X-RT-Command: CF.{Surname}: Bloggs
logs show:
[7552] [Fri Dec 9 17:35:30 2016] [debug]: Got command customfield{pnr}
=> 12345678
Hello,
I am under the impression from the docco that RT_Config
ForwardFromUser=1 should remove the subject tag, but it isn't removed if
i forward a requestor's correspondence (or maybe all email UI
correspondence) - it uses the full subject of the requestor's
correspondence that naturally
Hello,
Not a question, but an observation.
I have noticed that in Email.pm the RT->System->SubjectTag returns all
subject tags of all queues, even if they are disabled. I would have
expected it to only show enabled queues by default.
The line $queues->Limit( FIELD => 'SubjectTag', OPERATOR
Hello,
I want to subtact $txn->NewValue from $txn->OldValue but they are not
both set in the same transaction
When i change a custom field value, it seems to be two transactions, one
removing the old value and another adding the new value, but it seems
the new value is added before the new
Hi all,
I've created a scrip who's objective is to search users on create to
find one with a matching domain and CF.Consultant set, but the
SimpleSearch returns all users
my $Users = RT::Users->new($RT::SystemUser);
$Users->SimpleSearch(
Term => $Domain,
# Return
Hi all,
I'm trying to redirect the login page to the first dashboard in the
user's home menu.
I've put the callback in autohandler/SuccessfulLogin and if i set
$dashid manually it redirects correctly.
I've tried two ways of getting the dashboard list copied from the
codebase in
I'm at a loss!
I've created my custom field, i've given various groups rights to it,
but i can't apply it to a queue, either individually, or global.
I think i have the right method:
$CFObj->AddToObject($QueueObj)
but nada.
How can i "apply" the CF to a queue, and how to apply globally to
Hi Matt,
thanks. Totally out of my depth. At least I know to give up on that one!
w.
On 19/08/16 15:49, Matt Zagrabelny wrote:
Hi Woody,
On Fri, Aug 19, 2016 at 7:26 AM, Woody - Wild Thing Safaris
<wo...@wildthingsafaris.com> wrote:
HI all,
My correspond scrip adds a table of CF
HI all,
My correspond scrip adds a table of CF values to the correspond email
from the template, and sends to the client. I would like those same
changes appended to the transaction content that appears in the history,
so it matches what was sent to the client and we know easily what was
ser'}->PrincipalObj) ) {
class="CF-<%$CustomField->id%>-Edit" oldvalue="<% defined($Default) ?
$Default : ''%>" value="" />
% } else {
class="CF-<%$CustomField->id%>-Edit" value="<% defined($Default) ?
$Default : ''%>&qu
Hi all,
Is it possible to allow a user to edit a custom field, without being
able to see it's value? My testing looks like ModifyCustomField is not
enough for the field to show up in the update page, and SeeCustomField
my also be checked?
w.
--
---
Richard Wood
Hi Matt,
But that makes the mobile UI unusable if it doesn't show dashboards and
RT at a glance, surely? or is a dashboard considered too much info for a
phone screen?
w.
On 12/08/16 15:57, Matt Zagrabelny wrote:
On Fri, Aug 12, 2016 at 3:04 AM, Woody - Wild Thing Safaris
<
Hi all,
When i access my RT 4.4.0 from my phone, i get the a mobile layout, but
all it shows is a list of all my saved searches - there's no home menu,
dashboards, or admin menu (if root). I have to switch back to the normal
view to be able to do anything. Have i got a setting wrong
Hello,
I recently had an issue where one of the requestor emails was bouncing,
and a reply was sent from postmaster back to RT. The reply also
contained the subject tag, so caused a correspondence on the ticket,
mailing the bouncing requestor again and creating another postmaster mail.
I
Hi all,
I've created a custom role "Transfer Operators" and i wanted to email
all those people from a scrip/template, but i have found that the
argument in ScripActions cannot take a word boundary - renaming the role
to TransferOperators and the argument in ScripActions sends a mail.
It
HI Devs,
This unfortunately is a bit of a poor bug report as i couldn't find any
info in any logs to send, so apologies from the start!
I changed a search from having
( Owner = 'fred' OR Owner = 'anna' )
to
( OwnerGroup = 'Bookings' OR OwnerGroup = 'Payments' )
this caused the dashboard
ht.
What happens when you hover over "Home" in the upper left corner?
-m
On Thu, Jan 28, 2016 at 1:47 AM, Woody - Wild Thing Safaris
<wo...@wildthingsafaris.com <mailto:wo...@wildthingsafaris.com>> wrote:
Hello,
When managing the content of RT at a glance, I h
Hello,
When managing the content of RT at a glance, I have in my list all the
usual modules and all my saved searches for all the groups i'm a member
of, but no dashboards show up. I just want to set RT at a Glance to a
single dashboard.
RT at a glance - no dashboards visible
Dashboard
Hi,
Another option would be "LastUpdatedByGroup" in a similar fashion to
OwnerGroup - though it looks like OwnerGroup is for Roles, and
LastUpdatedBy isn't a Role i don't think.
w.
On 25/01/16 20:29, Woody - Wild Thing Safaris wrote:
HI Sally,
Thanks for your input.
My ov
that team can pick up the work. Works well when team managers are away also.
Not sure if this helps
Sally
Sally Ainsley
-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Woody - Wild Thing Safaris
Sent: 21 January 2016 12:48
To:rt-users@li
Hi all,
I have a dashboard, in which there are searches that depend on
__CurrentUser__, so each user that accesses the dashboard can only see
tickets owned by them.
If someone is away, i would like someone else to be able to see the
dashboard of the absent person. I don't want to give them
Thank you very much
w.
On 08/12/15 11:55, Christian Loos wrote:
Am 08.12.2015 um 09:21 schrieb Woody - Wild Thing Safaris:
Thanks for your swift response Chris - thought it must be my config.
In a similar vein, should i set FriendlyFromLine too to maintain RFC
compliance?
w.
Setting
Thanks for your swift response Chris - thought it must be my config.
In a similar vein, should i set FriendlyFromLine too to maintain RFC
compliance?
w.
On 08/12/15 11:00, Christian Loos wrote:
Am 08.12.2015 um 08:01 schrieb Woody - Wild Thing Safaris:
Hi all,
I was sure this would have
Hi all,
I was sure this would have come up somewhere but i can't make a search
produce any results. This also tells me that it's most likely my error
if no-one else has the problem
Mails to "AdminCC" are sent as a BCC, but there is no To: or CC: fields,
so spam filtering marks all the mails as
Hi folks,
I have a scrip that runs onCustomFieldChange, and it creates another
ticket using data from other custom fields.
eg
Payment amount - value
Payment currency - select
Payment destination - select
Payment type - select
A scrip triggers on change of Payment type, but when the new
Hi folks,
I have a scrip that runs onCustomFieldChange, and it creates another
ticket using data from other custom fields.
eg
Payment amount - value
Payment currency - select
Payment destination - select
Payment type - select
A scrip triggers on change of Payment type, but when the new
I asked the developer of RTx::Timeline, but he says he's not using RT
anymore.
I would be very keen to get Timeline up to date as we found it excellent
with RT3, though i fear my ability to contribute might not be that
great. I was planning to take a look at it to see how out of my depth it
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