Re: [rt-users] Another RT feature
Yes Change the resolve scrip Sent via BlackBerry from T-Mobile -Original Message- From: rmp dmd rmp.dmd1...@gmail.com Date: Fri, 12 Jun 2009 16:09:12 To: rt-users@lists.bestpractical.com Subject: [rt-users] Another RT feature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] time zone question
which one is correct ? Set($Timezone , 'US/Los_Angeles'); or Set($Timezone , 'US/Pacific'); am using Los_Angeles currently and all my timestamps are exactly 7 hours ahead of realtime. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] table not found error
DBD::mysql::st execute failed: Table 'rt3.Users' doesn't exist at however when i go into mysql show tables; mysql show tables; +-+ | Tables_in_rt3 | +-+ | CustomFields| | ObjectCustomFields | | ScripActions| | ScripConditions | | Scrips | | Templates | | acl | | attachments | | attributes | | cachedgroupmembers | | customfieldvalues | | groupmembers| | groups | | links | | objectcustomfieldvalues | | principals | | queues | | sessions| | tickets | | transactions| | users | +-+ 21 rows in set (0.00 sec) mysql exit i moved the rt instance to a new server, and its looking for the Users table but theres only a users table ? am i missing something here ? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Apache failed
Check permissions --Original Message-- From: nast linux Sender: rt-users-boun...@lists.bestpractical.com To: rt-users@lists.bestpractical.com Subject: [rt-users] Apache failed Sent: Apr 5, 2009 23:27 Dear All, My OS is ubuntu, I installed RT 3.8.1 by following this guide http://wiki.bestpractical.com/view/Ubuntu_8.04.1. I already followed the steps untill Replace 000_default file then I tried to run apache 2, but it was failed, then I checked at error.log : [Wed Apr 01 16:03:43 2009] [error] Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at /opt/rt3/etc/RT_SiteConfig.pm line 75, near ) with the \nCompilation failed in require at /opt/rt3/bin/../lib/RT/Config.pm line 410.\nBEGIN failed--compilation aborted at /opt/rt3/bin/webmux.pl line 101.\nCompilation failed in require at (eval 2) line 1.\n [Wed Apr 01 16:03:43 2009] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server nast-linux:0, exiting... How to solve this error? Thanks, ns ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT3 tuning - web interface seems slow
Anything in apache logs ? Sent via BlackBerry from T-Mobile -Original Message- From: Andrew Daviel ad...@triumf.ca Date: Mon, 6 Apr 2009 18:49:02 To: rt-users@lists.bestpractical.com Subject: [rt-users] RT3 tuning - web interface seems slow We are running RT 3.8.1, Apache 2.2.3 with mysql 5.0.45 on a separate machine over (at least) 100bT connections. The web interface to RT3 seems slow to me (I want computers to react faster than I can, i.e. preferably under 300ms). From clicking on a ticket in found N tickets to seeing the full ticket information can take up to 7 seconds, even with only 4 or so fairly short attachments. (the Firefox client is reasonably unloaded and displays other websites fairly quickly, generally under a second for ones on the LAN). Our system is not especially busy - not serving lots of concurrent users. Usually only 1 I suspect. I have been through some of the tuning guides (mysqltuner.pl, wiki.bestpractical.com/view/PerformanceTuning, www.masonhq.com/docs/manual/Params.html) and tweaked some things to little avail. DBIx::SearchBuilder.pm is version 1.54 /opt/rt3/etc/RT_SiteConfig.pm has e.g. Set($DevelMode, '0'); Set($WebFlushDbCacheEveryRequest, '0'); Set($LogToSyslog, 'info'); Set($LogToScreen, 'error'); Set($LogToFile , undef); Interrogating the DB over the network seems reasonably fast: $ time ( echo 'use rt3 ; select * from Attachments where id = 20367 ; \q' | mysql -h rt3db -pXXX ) gives real0m0.031s Using the command-line client over HTTP/SSL is somewhat slower, but still tolerable: $ time rt show ticket/2143/attachments real0m0.242s Any suggestions / stupid stuff to check ? -- Andrew Daviel, TRIUMF, Canada Tel. +1 (604) 222-7376 (Pacific Time) Network Security Manager ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 500 - Internal error
What do the logs say ? Sent via BlackBerry from T-Mobile -Original Message- From: Alberto Villanueva alberto.villanu...@altran.es Date: Thu, 19 Feb 2009 20:23:50 To: rt-users@lists.bestpractical.com Subject: [rt-users] 500 - Internal error ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DBD::mysql error when installing rt 3.8.2 on Cent OS 5.2
Shannon Adams wrote: I am in the process of migrating RT from an old server running Fedora Core 4, RT ver 3.8.1, and mysql version 4.1.20-log. I upgraded RT on this old server a while back and ran into the random logouts, binary attachment problems, etc. I have installed a new server running Cent OS 5.2. The installation of RT 3.8.2 and restore of the data from the old server is complete. This server is running mysql version 5.0.45. From what I have read in all the documents, I need to upgrade my database on the new server since it was running on an old version of mysql. However, when I run this: perl etc/upgrade/upgrade-mysql-schema.pl rt3 password password sql.queries, it returns: DBD::mysql version 4.002 required--this is only version 3.0007 at etc/upgrade/up grade-mysql-schema.pl line 7. BEGIN failed--compilation aborted at etc/upgrade/upgrade-mysql-schema.pl line 7. To attempt to upgrade DBD::mysql, I run: perl -MCPAN -e'install DBD::mysql' but, it returns: Running make install make test had returned bad status, won't install without force Any ideas? thats because the test user on your mysql db requires a passwd cpan look DBD::mysql read the docs and provide the passwd for the test user perl Makefile.pl .. -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] upgraded to 3.8.2 now getting MySQL server has goneaway error
What's max connections in my.cnf ? Sent via BlackBerry from T-Mobile -Original Message- From: alan...@interactivedata.com Date: Tue, 13 Jan 2009 17:09:15 To: rt-users@lists.bestpractical.com Subject: [rt-users] upgraded to 3.8.2 now getting MySQL server has gone away error ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configuration pages inaccessable
David Clymer wrote: I've just installed RT 3.8.1 on Debian Etch. Any guesses? anything in the rt log file ? -- -- Chaim Rieger www.jravel.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configuration pages inaccessable
David Clymer wrote: On Fri, 2008-12-19 at 13:14 -0800, Chaim Rieger wrote: David Clymer wrote: I've just installed RT 3.8.1 on Debian Etch. Any guesses? anything in the rt log file ? /path/to/rt/var/log configure RT_Siteconfig.pm to write there. -- -- Chaim Rieger www.jravel.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT API on another system
I was working on a zimbra extension that talks to rt I know that there's a nagios plugin that talks to rt, but not in the way you mean Sent via BlackBerry from T-Mobile -Original Message- From: Micah Gersten mi...@onshore.com Date: Mon, 15 Dec 2008 20:10:28 To: RT Usersrt-users@lists.bestpractical.com Subject: [rt-users] RT API on another system Has anyone ever worked with the API on a machine other than the RT server? We're looking at have apps on another machine interact with RT. If I point the local installation (not RT server) at the RT server MySQL DB, will I have full access all the features that the API allows? Thank you, Micah Gersten onShore Networks Internal Developer http://www.onshore.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT blown away somehow configging apache2?
Was opt/rt a link perhaps to usr/local/www/rt ? Sent via BlackBerry from T-Mobile -Original Message- From: Robert Munsch [EMAIL PROTECTED] Date: Fri, 5 Dec 2008 17:51:28 To: rt-users@lists.bestpractical.com Subject: [rt-users] RT blown away somehow configging apache2? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT blown away somehow configging apache2?
Find / -name rt3 -type dir -print Sent via BlackBerry from T-Mobile -Original Message- From: Robert Munsch [EMAIL PROTECTED] Date: Fri, 5 Dec 2008 17:51:28 To: rt-users@lists.bestpractical.com Subject: [rt-users] RT blown away somehow configging apache2? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT blown away somehow configging apache2?
Locatedb only works for stuff that in your PATH. Do find -type d not dir. Did you run yum or apt ? Sent via BlackBerry from T-Mobile -Original Message- From: Robert Munsch [EMAIL PROTECTED] Date: Fri, 5 Dec 2008 18:07:18 To: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT blown away somehow configging apache2? [EMAIL PROTECTED]:/opt/rt3# find / -name rt3 -type dir -print find: invalid argument `dir' to `-type' In any event, updatedb and 'locate rt3' doesn't find the droids I'm looking for. These weren't symlinks, these were the real files; and they have really Gone Away. I just need to identify how so I don't do it again. I don't see how anything, no matter how wonky, involved in messing with Apache2 configs could annihilate the RT install, but... Rob Munsch IT Administrator http://www.PhillyCarShare.org Our wheels. Your freedom. 215-730-0988 x131 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, December 05, 2008 5:54 PM To: Robert Munsch; [EMAIL PROTECTED]; rt- [EMAIL PROTECTED] Subject: Re: [rt-users] RT blown away somehow configging apache2? Find / -name rt3 -type dir -print Sent via BlackBerry from T-Mobile -Original Message- From: Robert Munsch [EMAIL PROTECTED] Date: Fri, 5 Dec 2008 17:51:28 To: rt-users@lists.bestpractical.com Subject: [rt-users] RT blown away somehow configging apache2? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Having some configuration problems with CentOS 5 and RT3.8.1
Check the permissions on your rt install dir
Sent via BlackBerry from T-Mobile
-Original Message-
From: Gary Greene [EMAIL PROTECTED]
Date: Fri, 14 Nov 2008 13:59:05
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Having some configuration problems with CentOS 5 and RT
3.8.1
This is likely caused by either a misconfiguration on my part, or I flubbed up
the installation, however when I connect to the rt3 install on my CentOS 5
system, I get an 500 from the server. The info from the Apache log reads as
follows:
[Fri Nov 14 12:26:59 2008] [error] [client 10.5.1.137] Can't locate object
method Config via package RT at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Handle.pm line 85.\nCompilation failed in
require at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 216.\n
I've looked at the code that this is referring to, and saw that this is an eval
to use DBIx::SearchBuilder::Handle:: . RT-Config-Get('DatabaseType') in the
FinalizeDatabaseType subroutine.
I've installed all of the packages that were listed from the test dependency
script including DBIx::SearchBuilder, and have followed the instructions for
installing RT via RPM (with the caveat that I did my own spin of the RPM since
we would like to use the 3.8.x series instead of 3.6.x, which required me to
build a number of additional module packages to get RT to build correctly)
Any input for this would be greatly appreciated.
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel: (408) 240-1239
Cell: (650) 704-6633
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Re: [rt-users] Email signature disclaimers
Your mta should handle that Not rt Sent via BlackBerry from T-Mobile -Original Message- From: Alex Young [EMAIL PROTECTED] Date: Tue, 11 Nov 2008 17:11:39 To: RT UsersRT-Users@lists.bestpractical.com Subject: [rt-users] Email signature disclaimers ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] new install 3.8.1 old database
Did you run the updates on the old database ? --Original Message-- From: slamp slamp Sender: To: rt-users@lists.bestpractical.com Sent: Oct 26, 2008 21:38 Subject: [rt-users] new install 3.8.1 old database hello everyone, i installed rt to a new directory and new database. imported all data from my old database and i am not able to login. what can i be doing wrong? mysqldumped the old database for 3.6.7. installed 3.8.1 to different dir and database. imported mysqldumped db from 3.6.7 to 3.8.1 restarted httpd (after updating the new location) i am unable to login. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone away at
Kobus Bensch wrote: Hi Please can someone help. Fresh install of os and rt and i get this error which ends of with the ticket email sent but no ticket created and my RT is currently not working. I have downloaded all the email archives and found other people with the same error but no real solution. Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45. Thanks for any help Kobus try (re)installing DBD::mysql -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at
Anything in the mysql logs ?
Sent via BlackBerry from T-Mobile
-Original Message-
From: Kobus Bensch - No Sig [EMAIL PROTECTED]
Date: Fri, 24 Oct 2008 21:01:27
To: Curtis Bruneau[EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone
away at
Hi
2GB on rt/db server.
I will have to look at the innodb settings, not changed these before so
will have to dig around.
Ticket volume is very low. Around 20 max a day.
I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.
Thanks for the help.
kobus
Curtis Bruneau wrote:
Sounds like the oom-killer is getting mysql. How much memory is on
your db server? Is it configured in such a way that when the innodb
pool is full it's not running out of memory? You shouldn't really have
an issue with this unless you have a large amount of tickets. Might
want to check some of your other logs and see what's occurring.
Apache/mod_perl can be quite memory intensive at times depending how
many children are setup, it will slowly grow.
Kobus Bensch - No Sig wrote:
Hi
I am able to access the server, I am able to login, and in some cases
even able to brwose normally.
The problem I then get is that when I try to create a ticket it thinks a
bit and then gives me this error.
Due to this error the server creates massive logs, so much so that I
have to reboot the server and delete it as soon as it comes back. I
deleted a 81GB rt.log file.
Further problems, but after tghis issue has been solved is after each
page i try to click on i have to login.
Last error I sometimes just get blank pages.
Thanks for the help
Kobus
Eli Altman wrote:
Please explain in detail what problem you are experiencing. Are you
having problems installing RT and running it for the first time?
Can you not access RT at all through a browser?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kobus
Bensch
Sent: Friday, October 24, 2008 12:38 PM
To: RT Users
Subject: [rt-users] DBD::mysql::st execute failed: MySQL server has
gone away at
Hi
Please can someone help.
Fresh install of os and rt and i get this error which ends of with
the ticket email sent but no ticket created and my RT is currently
not working. I have downloaded all the email archives and found
other people with the same error but no real solution.
Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.
Thanks for any help
Kobus
There is a lot more to this log entry, I just could not include it
all here.
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',
'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
called at -e line 0
eval {...} called at -e line 0
(/usr/lib/perl5/5.8.8/Carp.pm:272)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)
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Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at
Kobus Bensch wrote: No, because the previous server had the same version of MySQL as the new one. you need to upgrade the mysql schema when upgrading rt from 3.6 to 3.8 -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at
Kobus Bensch - No Sig wrote: Hi I have now run the actions for the upgrading rt and it still give me the same error. Kobus stop and restart your web server clear the mason cache -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT interface not working
Mod_perl or fcgi ? Can you clear your mason cache ? --Original Message-- From: Kobus Bensch - No Sig Sender: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Oct 10, 2008 09:49 Subject: [rt-users] RT interface not working Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. Please can anybody help with this. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply
Janice Myint wrote: Working on RT 3.8.0 with a fresh install. Everything seems to be working like a creating a ticket, change status etc. However, when I change the update type to Reply to Requestors, no email is sent, even though the autoreply and forward emails work. Seems like a config issue but I can't seem to find out where to set it. Looking for any advice on where to look. ___ the scrips -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply
Then it sould be premissions --Original Message-- From: Janice Myint To: Chaim Rieger To: rt-users@lists.bestpractical.com Sent: Sep 10, 2008 15:52 Subject: Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply the scrip for On Resolve is set to the original template, but emails are still not going out unless I'm logged in as root... any clues? On Sep 10, 2008, at 2:50 PM, Chaim Rieger wrote: Janice Myint wrote: Working on RT 3.8.0 with a fresh install. Everything seems to be working like a creating a ticket, change status etc. However, when I change the update type to Reply to Requestors, no email is sent, even though the autoreply and forward emails work. Seems like a config issue but I can't seem to find out where to set it. Looking for any advice on where to look. ___ the scrips -- -- Chaim Rieger Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply
Anything in your rt log ? --Original Message-- From: Janice Myint To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Sent: Sep 10, 2008 16:02 Subject: Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply thanks again for the advice.. however, I've set the permissions but globally and for the user to have all rights.. email still doesn't get create however.. anything else to check? On Sep 10, 2008, at 3:52 PM, [EMAIL PROTECTED] wrote: Then it sould be premissions --Original Message-- From: Janice Myint To: Chaim Rieger To: rt-users@lists.bestpractical.com Sent: Sep 10, 2008 15:52 Subject: Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply the scrip for On Resolve is set to the original template, but emails are still not going out unless I'm logged in as root... any clues? On Sep 10, 2008, at 2:50 PM, Chaim Rieger wrote: Janice Myint wrote: Working on RT 3.8.0 with a fresh install. Everything seems to be working like a creating a ticket, change status etc. However, when I change the update type to Reply to Requestors, no email is sent, even though the autoreply and forward emails work. Seems like a config issue but I can't seem to find out where to set it. Looking for any advice on where to look. ___ the scrips -- -- Chaim Rieger Sent via BlackBerry from T-Mobile Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Turn on Logging in RT
Chris Nelson wrote: I apologize for the newbie question (I have another thread going that has stalled out with this question - but it's really part of a larger question, so I figured I would pose this question directly - I apologize if everyone has already read this or if that is a list faux paux). I need some help turning on logging. I saw the entries in RT_Config.pm, but cannot figure out how to make them work in RT_SiteConfig.pm. I found several topics through Google about using logging, but none with newbie instructions for turning it on. Thanks in advance for your time. #Logging Set($LogToFileNamed , '/opt/rt3.8/etc/rt.log'); Set($LogToSyslog , 'debug'); Then I changed the permissions for rt.log to be -rw-rw-rw. I added a line at the top of the file: #started on 9/8/2008. I then restarted apache. Playing around inside the interface produces nothing in that file. I'm not sure I'm doing it right. Thanks, -Chris Set($LogToFile , debug); Set($LogDir, 'var/log'); Set($LogToFileNamed , rt.log);#log to rt.log -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Turn on Logging in RT
Chris Nelson wrote: It's so simple it's hard to figure out! Thanks. I'll get this turned on and play around tonight and see what I can do. Chaim, Thanks so much for sticking with me, I'll update the other thread with the results after I turn on logging. I am also updating to the latest version of Ubuntu and apache. -Chris not a problem i have a public facing rt 3.8.1 if anybody wants to play with it. -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] auto forward tickets/replies to specific users
Admincc or just plain cc Sent via BlackBerry from T-Mobile -Original Message- From: David Burrows [EMAIL PROTECTED] Date: Mon, 08 Sep 2008 17:49:45 To: rt-users@lists.bestpractical.com Subject: [rt-users] auto forward tickets/replies to specific users We maintain several support@ email addresses, which at the moment get sent via distribution lists to our various support people. We wish to transition from this setup, to hopefully, an RT setup. In order to this, we would like the ability to have a copy of each ticket/response forwarded to an address AFTER the ticket/response has been added to the queue. eg. Customer Tim sends help me to [EMAIL PROTECTED] The following ticket [mydomain.com #12345] help me is created, and a copy of this ticket is emailed to [EMAIL PROTECTED] (WITH the modified subject) This way, anyone who receives [EMAIL PROTECTED], if they were to reply to this email (and cc the reply back to [EMAIL PROTECTED]) .. then the reply will get linked to the appropriate ticket. Ultimately, when everyone is comfortable with using the new RT system, they can be removed from the [EMAIL PROTECTED] list, and use the web interface instead. Thanking anyone kindly for any assistance they can give in advance. :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Blank Web page when clicking on some queues in RT3.8.1
Can you post your RT_Siteconfig and the output. From your rt.log please Sent via BlackBerry from T-Mobile -Original Message- From: Chris Nelson [EMAIL PROTECTED] Date: Mon, 8 Sep 2008 10:01:59 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Blank Web page when clicking on some queues in RT 3.8.1 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Blank Web page when clicking on some queues in RT3.8.1
Chris Nelson wrote: Thanks for the response. I can't find the file called rt.log. I've done a locate for it and it doesn't show up - might it be called something else? (I would not have changed it's default value on purpose). rt.log is only created is you tell rt to log to a specified rt log file set it up to debug to /rt/install/path/var/log/rt.log in RT_SIteConfig.pm restart apache then do a few operations and post what the log has to say ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Changes to HTML files not showing.
Montana Quiring wrote: I figure out the problem. even though I had copied my rt3 install to /var/www/html from /opt (even though it seemed to want me to put it on opt) it was still using files from /opt/rt3 my httpd.conf points to /var/www/html/rt3 but for some reason it's looking for the files in /opt/rt3 *shrug* must be a setting somewhere that I missed. Thanks for the help/feedback. RT_SiteConfig.pm -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Web interface
Permissions for the html noauth dir Sent via BlackBerry from T-Mobile -Original Message- From: Nick Price [EMAIL PROTECTED] Date: Fri, 5 Sep 2008 04:18:10 To: rt-users@lists.bestpractical.com Subject: [rt-users] Web interface ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Urgent help needed with Custom field on Ticket NOTWORKING
Permission Allow all custom field ? Sent via BlackBerry from T-Mobile -Original Message- From: Curtis Raams [EMAIL PROTECTED] Date: Tue, 26 Aug 2008 18:07:21 To: rt-users@lists.bestpractical.com Subject: [rt-users] Urgent help needed with Custom field on Ticket NOT WORKING Hello, I am using RT 3.8.0 I have custom fields that have been set as tickets in the Applies to field. When I attempt to create a new ticket, I see the custom field on the 'new ticket' page. However irrespective of what I insert to this value, it will not populate on the new ticket. I get the error Custom field 33 does not apply to this object However the ticket is set as a tickets and in the Applies To tab it has been assigned to the Queue. And this is verified by the fact that it appears on the new ticket creation for this Queue. Is there a known issue that someone may be able to assist me with on this one? Curtis Raams ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade from 3.0.11 to 3.4.6
I've seen that error, try reinstalling scalar utils. Sent via BlackBerry from T-Mobile -Original Message- From: Dawid Trojanowski [EMAIL PROTECTED] Date: Mon, 25 Aug 2008 10:37:00 To: rt-users@lists.bestpractical.com Subject: [rt-users] Upgrade from 3.0.11 to 3.4.6 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues sending mail in fresh RT install
Am not understanding your issue Are no mails being sent ? Are mails not being sent when replying to a ticket ? Sent via BlackBerry from T-Mobile -Original Message- From: mitch.tg [EMAIL PROTECTED] Date: Sun, 24 Aug 2008 17:44:14 To: rt-users@lists.bestpractical.com Subject: [rt-users] Issues sending mail in fresh RT install Hi, I have just done an install of RT3.6 on debian following this guide - http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html#more-467 Now, I have another instance of RT installed on another machine which has and is working fine (is running on debian and has the same mail config as the new box, the only difference is it is freeside (Open source billing and ticketing system all rolled into one)). When you go to reply to a ticket on that system, you have an option down the bottom to choose if the requestor/cc/admincc will receive the response you post if you tick/untick it. See below pics for more info: Without options – http://www.tekgroup.com.au/no_options.jpg With options – http://www.tekgroup.com.au/with_options.jpg Now, I have gone into the working RT system and mirrored the permissions for the queue/user/group onto the RT system that has just been built without any such luck. I have also set in the RT config file to send mail using “sendmail” as is set in the current working RT system and still no such luck. Any help or direction to fix this problem would be highly appricated. Cheers, Mitch -- View this message in context: http://www.nabble.com/Issues-sending-mail-in-fresh-RT-install-tp19136372p19136372.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] make initialize-database error
innodb_additional_mem_pool_size = 20M # Set .._log_file_size to 25 % of buffer pool size innodb_log_file_size = 64M innodb_log_buffer_size = 8M innodb_flush_log_at_trx_commit = 1 innodb_lock_wait_timeout = 50 [mysqldump] quick max_allowed_packet = 16M [mysql] no-auto-rehash # Remove the next comment character if you are not familiar with SQL #safe-updates [isamchk] key_buffer = 128M sort_buffer_size = 128M read_buffer = 2M write_buffer = 2M [myisamchk] key_buffer = 128M sort_buffer_size = 128M read_buffer = 2M write_buffer = 2M [mysqlhotcopy] interactive-timeout dmz:/usr/local/src/rt-3.8.0 root# -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] make initialize-database error
Jerrad Pierce wrote: Was your MySQL maybe *built* without InnoDB? -- Cambridge Energy Alliance: Save money the planet i installed the binary, if it was built without innodb support it wouldnt start up with the current my.cnf -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Automating RTIR reporting
Use nagios to open a rt ticket Sent via BlackBerry from T-Mobile -Original Message- From: Ashish Jain [EMAIL PROTECTED] Date: Tue, 5 Aug 2008 19:46:26 To: rt-users@lists.bestpractical.com Subject: [rt-users] Automating RTIR reporting ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Lost root password...
Jean-Sebastien Morisset wrote: Hi everyone, We lost a sysadmin recently that took off with the 'root' password of a DEV RT install (using MySQL back-end). Is these a way to reset the 'root' password from the command line? I have 'root' at the OS level, but not the RT 'root'... Thanks, js. use phpmyadmin -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Mysql question
Does anyone know of a tool (ideally Linux command line, and ideally ideally with source or PowerPC binary package(s) available) that grab a partial snapshot of a MySQL database? Trying to setup a development server that obviously can't hit the 'live' database, but don't want to, even periodically, replicate a 60+ GB database if I don't have to, especially when I only really need a few hundred rows from each table to do what I need to do. If a tool exists that can retain and, follow referential relationships (e.g., grab the first XXX rows from this table, and all the HAS_A and HAS_MANY rows linked to those XXX rows) ... ? Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
Mydestinations Post the output of Postconf please Sent via BlackBerry from T-Mobile -Original Message- From: Jerrad Pierce [EMAIL PROTECTED] Date: Mon, 4 Aug 2008 18:49:38 To: rt-users@lists.bestpractical.com Subject: [rt-users] RT + relay Hello all, I have a problem that's more of an MTA configuration issue than an RT issue, but it does pertain to getting RT setup and I thought maybe someone else might have tried a similar setup. I've been unable to resolve the issue by searching the postfix archives FAQ, nor the RT wiki and list archives. Actually, it seems to be a combination of two postfix FAQs: * Delivering some users locally while sending mail as [EMAIL PROTECTED] http://www.postfix.org/faq.html#some_local * Commands, mailing lists, and /file/name destinations don't work in virtual domains http://www.postfix.org/faq.html#virtual_command I want to route some mail away (to google apps), but also for certain recipients' messages to make their way to RT. RT incoming address is: [EMAIL PROTECTED] postfix/virtual: play [EMAIL PROTECTED] postfix transmutes this to: [EMAIL PROTECTED] which is deferred, and the alias is never reached: play: |/path/to/command The virtuals for real local users do get mail routed to mail spools though... Much obliged, Jerrad Pierce -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
Jerrad Pierce wrote: add cambenergy.org to mydestinations that will keep the emails going to [EMAIL PROTECTED] local But all @cambenergy.org (except explicitly configured for local delivery) are supposed to be relayed, hence the lack of domain in mydestinations... Regardless, the messages are still deferred even with that change :-/ got it, i thought i missed something here is how i would do it set the dns rt.cambenergy.org to point to your server now configure postfix for that domain to keep it local, and alias [EMAIL PROTECTED] to [EMAIL PROTECTED] -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT + relay
Will post my Alias Postconf Files tomorrow Don't create users --Original Message-- From: Jerrad Pierce Sender: To: Tom Lanyon Cc: Chaim Rieger Cc: RT Users Sent: Aug 4, 2008 21:26 Subject: Re: [rt-users] RT + relay Thishttp://www.cjbuckley.net/blog/2007/08/19/rt-postfix/ seems to be what Tom Chaim are suggestion. Alas, it has not worked thus far. I also tried explicitly forcing a local transport for the username http://episteme.arstechnica.com/eve/forums/a/tpc/f/96509133/m/512000799831 but the same problematic expansion to the unresolvable @localhost.$mydomain occurs. I'm afraid I may have to create unix users, but that's most uncool and difficult to maintain. -- Cambridge Energy Alliance: Save money the planet Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI
I've seen this before Will look up my notes and send them later today Sent via BlackBerry from T-Mobile -Original Message- From: Sean McCreadie [EMAIL PROTECTED] Date: Wed, 23 Jul 2008 15:51:19 To: Graeme Fowler[EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI Thanks everyone for the help on this so far. I was able to get fastcgi compiled correctly, I think, but when I go to start Apache I get this error now: Stopping httpd:[FAILED] Starting httpd: httpd: Syntax error on line 210 of /etc/httpd/conf/httpd.conf: Syntax error on line 1 of /etc/httpd/conf.d/FastCGI.conf: Cannot load /etc/httpd/modules/mod_fastcgi.so into server: /etc/httpd/modules/mod_fastcgi.so: wrong ELF class: ELFCLASS32 [FAILED] I followed the Wiki for RHEL4 and the advice in this email trail and it seemed to work flawlessly until I tried to start the service. Any input would be greatly appreciated. Thanks again -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Graeme Fowler Sent: Wednesday, July 23, 2008 5:26 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI On Tue, 2008-07-22 at 11:58 -0700, Sean McCreadie wrote: “ /usr/include/gnu/stubs.h:7:27: error: gnu/stubs-32.h: No such file or directory yum install glibc-devel Try the compile again - it's nothing to do with the Apache libs, this is a core function you're missing the header file for. Graeme ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI
sorry for top posting i install rt 3.8 on centos last night in about 2 hours make sure you have httpd-devel installed (this will install apr-utils wget latest fastcgi cp Makefile.AP2 Makefile change top_dir to /usr/lib/httpd in Makefile make make install cp /usr/lib/httpd/modules/mod_fascgi.so to /etc/httpd/modules create a fastcgi.conf file in /etc/httpd/conf.d/ in it should be the LoadModule directive restart httpd let me know if any issues Sean McCreadie wrote: Hello, I am trying to install RT 3.8 on Centos 5.2 from source. I have been following the RHEL4 Install Guide on the wiki and trying to make it work as best I can. Im running into a problem with installing FastCGI, apparently http-devel build directories are in a different location than they are in Centos4, and I think the FastCGI makefile needs to represent this. I editing the makefile to point to /usr/lib/http for the location of the Apache installation, but im not sure if this is right. When I type “make” it appears to run and then gives this line: “ /usr/include/gnu/stubs.h:7:27: error: gnu/stubs-32.h: No such file or directory mod_fastcgi.c: In function 'open_connection_to_fs': mod_fastcgi.c:1083: warning: dereferencing type-punned pointer will break strict-aliasing rules make: *** [mod_fastcgi.slo] Error 1” Then when I try: service httpd start I get: “Starting httpd: httpd: Syntax error on line 210 of /etc/httpd/conf/httpd.conf: Syntax error on line 1 of /etc/httpd/conf.d/FastCGI.conf: Cannot load /etc/httpd/modules/mod_fastcgi.so into server: /etc/httpd/modules/mod_fastcgi.so: cannot open shared object file: No such file or directory” I understand its creating the error because the file doesn’t exist, but Im lost as to what I need to do to correct it. If anyone has any experience or ideas on this it will be greatly appreciated. Thanks again. Sean McCreadie ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI
Sean McCreadie wrote: Hello, I am trying to install RT 3.8 on Centos 5.2 from source. I have been following the RHEL4 Install Guide on the wiki and trying to make it work as best I can. Im running into a problem with installing FastCGI, apparently http-devel build directories are in a different location than they are in Centos4, and I think the FastCGI makefile needs to represent this. I editing the makefile to point to /usr/lib/http for the location of the Apache installation, but im not sure if this is right. When I type “make” it appears to run and then gives this line: Sean all good now ? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] MyRT Global Page error
Turn on debug on rt log and post the error Sent via BlackBerry from T-Mobile -Original Message- From: Abdus Samad [EMAIL PROTECTED] Date: Sun, 13 Jul 2008 21:46:04 To: rt-users@lists.bestpractical.com Subject: [rt-users] MyRT Global Page error ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] MyRT Global Page error
I would reinstall both Sent via BlackBerry from T-Mobile -Original Message- From: Abdus Samad [EMAIL PROTECTED] Date: Sun, 13 Jul 2008 23:25:10 To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: Re: [rt-users] MyRT Global Page error I receive the following errors in debug logs. [Sun Jul 13 18:21:49 2008] [debug]: You've enabled GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at /opt/rt3/bin/../lib/RT/Config.pm line 249. (/opt/rt3/bin/../lib/RT/Config.pm:250) [Sun Jul 13 18:21:49 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:275) [Sun Jul 13 18:21:55 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:275) The second one seems to be the problem, any suggestions how to enable the support.? or is there some other problem opening MyRT.html Thank you, Abdus Samad On Sun, Jul 13, 2008 at 9:56 PM, [EMAIL PROTECTED] wrote: Turn on debug on rt log and post the error Sent via BlackBerry from T-Mobile -Original Message- From: Abdus Samad [EMAIL PROTECTED] Date: Sun, 13 Jul 2008 21:46:04 To: rt-users@lists.bestpractical.com Subject: [rt-users] MyRT Global Page error ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] MyRT Global Page error
What's in /opt/rt3/share/html/Admin/Global/MyRT.html line 97. Sent via BlackBerry from T-Mobile -Original Message- From: Abdus Samad [EMAIL PROTECTED] Date: Sun, 13 Jul 2008 23:58:21 To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: Re: [rt-users] MyRT Global Page error Thanks for your response, The Graphviz error is gone after reinstalling but the gnupg error is still there even after installing the library. The package have been installed by using the following command (apt-get install GnuPG-Interface*). but the error logs still show [Sun Jul 13 18:52:21 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:275) and I am not able to access the MyRT.html page which is giving the same error. Can't call method Content on an undefined value at /opt/rt3/share/html/Admin/Global/MyRT.html line 97. Thank you, Abdus Samad On Sun, Jul 13, 2008 at 11:25 PM, [EMAIL PROTECTED] wrote: I would reinstall both Sent via BlackBerry from T-Mobile -- *From*: Abdus Samad [EMAIL PROTECTED] *Date*: Sun, 13 Jul 2008 23:25:10 +0500 *To*: [EMAIL PROTECTED] *CC*: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com *Subject*: Re: [rt-users] MyRT Global Page error I receive the following errors in debug logs. [Sun Jul 13 18:21:49 2008] [debug]: You've enabled GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at /opt/rt3/bin/../lib/RT/Config.pm line 249. (/opt/rt3/bin/../lib/RT/Config.pm:250) [Sun Jul 13 18:21:49 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:275) [Sun Jul 13 18:21:55 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:275) The second one seems to be the problem, any suggestions how to enable the support.? or is there some other problem opening MyRT.html Thank you, Abdus Samad On Sun, Jul 13, 2008 at 9:56 PM, [EMAIL PROTECTED] wrote: Turn on debug on rt log and post the error Sent via BlackBerry from T-Mobile -Original Message- From: Abdus Samad [EMAIL PROTECTED] Date: Sun, 13 Jul 2008 21:46:04 To: rt-users@lists.bestpractical.com Subject: [rt-users] MyRT Global Page error ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT memory usage
Strip apache of as many modules you can Sent via BlackBerry from T-Mobile -Original Message- From: Karel Vervaeke [EMAIL PROTECTED] Date: Thu, 10 Jul 2008 08:21:14 To: rt-users@lists.bestpractical.com Cc: all all[EMAIL PROTECTED] Subject: [rt-users] RT memory usage Dear list, we are running RT on a xen virtual machine running Debian etch (4.0), Linux rt.outernet 2.6.18-4-xen-686 #1 SMP Thu May 10 03:24:35 UTC 2007 i686 GNU/Linux the VM had 256M RAM and a default apache installation. Versions of apache and RT packages: ii apache22.2.3-4+etch4 Next generation, scalable, extendable web server ii apache2-mpm-worker 2.2.3-4+etch4 High speed threaded model for Apache HTTPD 2.1 ii apache2-utils 2.2.3-4+etch4 utility programs for webservers ii apache2.2-common 2.2.3-4+etch4 Next generation, scalable, extendable web server ii rt3.6-apache2 3.6.4-1Apache 2 specific files for request-tracker3 ii rt3.6-clients 3.6.4-1Mail gateway and command-line ii Because of out of memory problems we: * increased memory to 512M * limited the number of apache processes to 3 (including the root-owned process) * ran apt-get upgrade libdbix-searchbuilder-perl (it went from 1.49 to 1.53) Now, after a reboot, 320 MB is free. After a couple of small browsing sessions free memory stabilizes around 130 MB. One day later it is still 80 MB, but I have a feeling where this is going. Are there more suggestions you can give me to make RT / apache2 eating all the memory? Regards, Karel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT DOWN - Error message starting Apache
cpan install MIME-Tools Leal, Mario A. wrote: Hello, I think YUM broke something last night. Upon a reboot today, apache will not start. In /var/log/httpd/error_log, I get this error: ---snip--- [Tue Jul 08 12:45:03 2008] [error] File::Temp version 0.18 required--this is only version 0.16 at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nCompilation failed in require at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nCompilation failed in require at /opt/rt3/lib/RT/I18N.pm line 64.\nBEGIN failed--compilation aborted at /opt/rt3/lib/RT/I18N.pm line 64.\nCompilation failed in require at /opt/rt3/lib/RT.pm line 50.\nBEGIN failed--compilation aborted at /opt/rt3/lib/RT.pm line 50.\nCompilation failed in require at /opt/rt3/bin/webmux.pl line 68.\nBEGIN failed--compilation aborted at /opt/rt3/bin/webmux.pl line 68.\nCompilation failed in require at (eval 2) line 1.\n [Tue Jul 08 12:45:03 2008] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server helpdesk.htu.edu:0, exiting... ---snip--- Can anyone give me advice as to the problem and possible fixes? This is a production server and it is down. *Mario A. Leal, Jr.* /Senior Systems Analyst/ Huston-Tillotson University 900 Chicon Street Austin, TX 78702-2795 512.505.3009 (o) 512.505.3190 (f) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ** Hear a beautiful rendition of The Star Spangled Banner: http://www.youtube.com/watch?v=QKCVS57j284 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] UPDATE: RT DOWN - Error message starting Apache
turn off auto updates, tis a bad idea Leal, Mario A. wrote: I appreciate your responses. OK. I don’t know exactly what caused it. I ran this command and apache started: ---snip--- perl –MCPAN –e ‘install File::Temp’ ---snip--- Everything seems to be normal. I would like to understand why it happened. How do you handle system updates? I use yum-updatesd as a service. BTW-My machine is a CentOS 5 box using Apache 2, MySQL 5 and perl 5.8.8 Thanks, again!! *Mario A. Leal, Jr.* /Senior Systems Analyst/ Huston-Tillotson University 900 Chicon Street Austin, TX 78702-2795 512.505.3009 (o) 512.505.3190 (f) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ** Hear a beautiful rendition of The Star Spangled Banner: http://www.youtube.com/watch?v=QKCVS57j284 *From:* Leal, Mario A. *Sent:* Tuesday, July 08, 2008 12:52 PM *To:* 'rt-users@lists.bestpractical.com' *Subject:* RT DOWN - Error message starting Apache Hello, I think YUM broke something last night. Upon a reboot today, apache will not start. In /var/log/httpd/error_log, I get this error: ---snip--- [Tue Jul 08 12:45:03 2008] [error] File::Temp version 0.18 required--this is only version 0.16 at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nCompilation failed in require at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nCompilation failed in require at /opt/rt3/lib/RT/I18N.pm line 64.\nBEGIN failed--compilation aborted at /opt/rt3/lib/RT/I18N.pm line 64.\nCompilation failed in require at /opt/rt3/lib/RT.pm line 50.\nBEGIN failed--compilation aborted at /opt/rt3/lib/RT.pm line 50.\nCompilation failed in require at /opt/rt3/bin/webmux.pl line 68.\nBEGIN failed--compilation aborted at /opt/rt3/bin/webmux.pl line 68.\nCompilation failed in require at (eval 2) line 1.\n [Tue Jul 08 12:45:03 2008] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server helpdesk.htu.edu:0, exiting... ---snip--- Can anyone give me advice as to the problem and possible fixes? This is a production server and it is down. *Mario A. Leal, Jr.* /Senior Systems Analyst/ Huston-Tillotson University 900 Chicon Street Austin, TX 78702-2795 512.505.3009 (o) 512.505.3190 (f) [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ** Hear a beautiful rendition of The Star Spangled Banner: http://www.youtube.com/watch?v=QKCVS57j284 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] internal error 500
Marvin Santos wrote: I've just setup a new rt-3.6.7 on apache2 with fastcgi but received an internal server error 500 when trying to view the site. I looked over my server logs below: [Mon Jul 07 18:53:56 2008] [error] [client 10.110.18.3 http://10.110.18.3] FastCGI: comm with server /usr/local/rt/bin/mason_handler.fcgi aborted: idle timeout (120 sec) [Mon Jul 07 18:53:56 2008] [error] [client 10.110.18.3 http://10.110.18.3] FastCGI: incomplete headers (0 bytes) received from server /usr/local/rt/bin/mason_handler.fcgi check the permissions on your rt dir -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Which user/group should RT be using?
I always use the httpd group, no issues really What issues are you seeing/having --Original Message-- From: Tom Smith Sender: [EMAIL PROTECTED] To: rt-users Sent: Jul 7, 2008 20:33 Subject: [rt-users] Which user/group should RT be using? My RT installation is working very well, but there are some things that didn't go as expected--according to the documentation I used to install it. One of those things is the fact that RT didn't use the rt group I created during installation--instead, it used the web servers user/ group to set file permissions. My question is this: Does it matter if RT is using it's own group or that of the web server? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Admin permissions
Christian Forjahn wrote: Kenneth, I found out that I have to write my own script like rtimport.pl. this script involves a script to give _groups_ SU permissions which is much better for my needs. As it uses only rt-internal-scripts to edit the database there should be no harm using it. As I will also implement a groupmapping and groupsync I will publish it after being tested. rtimport.pl's groupsync is no solution for me as every user found in ldap will be added to every group. What I need is a real sync between ldap and rt's database including SU permissions. I think it should be finished tomorow. Thanks everyone for the help. Best Chris would like to take a peek at that when you get it done thanx ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-3.8.0rc testing on same pc running rt-3.6
Yah One uses perl the other fcgi is the easiest way Or run two instances of httpd Sent via BlackBerry from T-Mobile -Original Message- From: [EMAIL PROTECTED] Date: Tue, 24 Jun 2008 16:49:48 To:RT Users rt-users@lists.bestpractical.com Subject: [rt-users] rt-3.8.0rc testing on same pc running rt-3.6 Hi, I was wondering if I can install a test instance of rt-3.8.0rcX on the same computer running our production rt-3.6.3? Gordon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] What's new with RT 3.8
Next time you show up in souther cal let me know, will get ya a cup of coffee. Thanx much for the great product. Sent via BlackBerry from T-Mobile -Original Message- From: Jesse Vincent [EMAIL PROTECTED] Date: Thu, 5 Jun 2008 22:18:13 To:rt Users rt-users@lists.bestpractical.com Subject: [rt-users] What's new with RT 3.8 So, this is mostly a short note to acknowledge the hard work of Emmanuel Lacour along with Ruslan, sunnavy, Shawn Moore, Alex Vandiver and Kevin Falcone. Over the past few weeks, we've (they've) been hard at work to get RT 3.8 ready for release. As part of that work, they've been going through the RT3 bug list. You can check it out by visiting http://rt3.fsck.com , Log in as guest with the password guest. It's running a snapshot of RT 3.8 from earlier today. There are currently 354 open tickets related to RT3. That includes bugs, feature requests, and the odd test ticket. What's absolutely amazing is how many FEWER tickets there are than there were 3 weeks ago. Since May 15, these guys have resolved 289 tickets in the RT3 queue. There have also been 267 commits to RT 3.8. We're definitely into the home stretch. But mostly, I just wanted to brag about how hard these guys are working :) Best, Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergration with LDAP
Nelson Pereira wrote: I’ve looked around and did not find anything relating to LDAP agent authentication. Does anyone have a document on how to setup RT to use LDAP for agent login? you mean ldap/AD server based authentication, its in the wiki. any specific questions ask away, and please post the relevant lines of your config. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergration with LDAP
Nelson Pereira wrote: What Im wondering, is what are theses 2 bellow lines and do I need them? # The filter to use to match RT-Users 'filter'= '*', # The filter that will only match disabled users 'd_filter' = '*', shouldnt filter be cn=* ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergration with LDAP (need togo back to standard auth...?!?)
Nelson Pereira wrote: How do I go back to standard auth This is not working and im getting tight on time when you made your changes i hope you didnt make them in the default file but in the second one, blow away the secondary config file, and you should be all good. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New install, weird layount (CSS?)
Grant Christensen wrote: I was comparing to: http://www.bestpractical.com/images/screenshots/rt/3.0/home.gif nope, thats the old one you is all good ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New install, weird layount (CSS?)
looks right to me Grant Christensen wrote: Hi, I have done a default install on a Fedora 8 box using the Fedora 7 packaged installation. RT is up and working, email integrated etc etc, however the screen layout looks like it is not using the stylesheet or similar problem. I have put a screenshot on http://www.supercorp.com.au/rt3.jpg . Basically the menus are in a different position, across the top, not down the left etc as per the screen shots on the website. Has the layout changes at all (have not used for a long time) or could something be wrong with my install. *Grant Christensen* */Services Manager/* http://www.supercorp.com.au/email_footers/ad/blank.gif http://www.supercorp.com.au/email_footers/ad/ad.html More about Supercorp http://www.supercorp.com.au/ *Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]Ph:(07) 3832 7300 Fax:(07) 3832 7002 Website: www.supercorp.com.au http://www.supercorp.com.au/* *Postal: GPO Box 1525, Brisbane QLD 4001 AUSTRALIA Location: Level 4, 500 Queen Street http://www.supercorp.com.au/Contact_Us/Street_Map/Street_Map.htm, Brisbane QLD 4000 AUSTRALIA http://www.supercorp.com.au/Contact_Us/Australia_Map/Australia_Map.htm* /The information contained in this message is intended only for the use of the individual or entity to which it is addressed. It is confidential and may be legally privileged. If the reader of this message is not the intended recipient, or is not responsible for delivering the message to the intended recipient, then any use, dissemination, further distribution, or reproduction of this message in any form what so ever, is strictly prohibited.If the mail is in error, please notify the sender by return E-mail or telephone and immediately delete your copy of the message. Thank you very much for your assistance./ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Perl Path
Raja wrote: Hi, How do we specify the Perl installation path while compiling RT? Thanks Raja /path/to/perl check-deps. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] port forward
Carlos Solorzano wrote: I have a problem with my RT install. The domain name of the installation is pointed at the ip of another system (our firewall) which port forwards the RT port to the RT server. Right now my RT works fine locally but when I go to it from its public IP it does not work, I just get the You're almost there! web page. I am guessing my Apache is not configured to serve perl pages to requests not coming to one of its ips, actually its only compiling perl for 127.0.0.1 requests. Can someone point me at what may be wrong, I have looked everywhere I could think but maybe I missed something. Thanks, --Carlos ___ can you post the relevant lines from httpd.conf please ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Fresh Installation
Rainer Duffner wrote: Am 22.08.2007 um 15:20 schrieb Tamer Tayea: Hi , I am trying to build a new RT box.. I thinking about using installing RT 3.6.4 on RedHat Linux AS or ES 4 Update 5 with MySql 5.0 .. Any issues I may run into if I use this combination.. rt works great for me. uname -a Linux xxx.xxx.xxx 2.6.9-55.ELsmp #1 SMP Fri Apr 20 16:36:54 EDT 2007 x86_64 x86_64 x86_64 GNU/Linux [EMAIL PROTECTED] dumps]# cat /etc/redhat-release Red Hat Enterprise Linux AS release 4 (Nahant Update 5) mysqladmin Ver 8.41 Distrib 5.0.18, for redhat-linux-gnu on x86_64 Copyright (C) 2000 MySQL AB MySQL Finland AB TCX DataKonsult AB This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to modify and redistribute it under the GPL license Server version 5.0.18 Protocol version10 Connection Localhost via UNIX socket UNIX socket /var/lib/mysql/mysql.sock Uptime: 97 days 2 hours 2 min 25 sec Threads: 31 Questions: 885042620 Slow queries: 0 Opens: 0 Flush tables: 1 Open tables: 62 Queries per second avg: 105.511 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Default password
John Oliver wrote: I found http://wiki.bestpractical.com/view/RecoverRootPassword However... it doesn't help :-( mysql update Users set Password='X03MO1qnZdYdgyfeuILPmQ' where Name='root'; Query OK, 0 rows affected (0.00 sec) Rows matched: 0 Changed: 0 Warnings: 0 mysql UPDATE Users SET Password='X03MO1qnZdYdgyfeuILPmQ' WHERE Name='root'; Query OK, 0 rows affected (0.01 sec) Rows matched: 0 Changed: 0 Warnings: 0 0 rows affected sounds like there is no username root mysql -u (whatever) -p (if needed) then you need to change to the rt db use name_of_rt_db then you can reset the passwd. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Default password
John Oliver wrote: I shouldn't have to manually add a 'root' user. Right? after use rt3 do show tables then select * from Users is root in there ? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT not connecting to database?
John Oliver wrote: I'm still having this problem. I have done zero customization. I'm working with this out of the box. I cannot possibly be the only one who cannot get RT working. If I could get a solution, I'll happliy document it in the wiki. can you post my.cnf please ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ignore cc
i know its been asked before, but i cant find it i want to ignore the cc lines for all incoming emails to rt ? anybody has pointers ? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't send mail from RT tried everything
Mohammed Sirkhot wrote: Hi, Please could someone assist, running RT 3.6.3 ,can’t get RT to send out the emails,using exim can you post the output from your logs please ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: Posting jobs to rt-users (was Re: [rt-users] Seeking custom RT script development)
Jesse Vincent wrote: Here are the ground rules: [JOB] goes at the beginning of any job/paid-project related post. Money does not get discussed on the list. The poster should clearly identify who the customer is. If we see you trying to do something that would violate RT's license terms, we might smack you. I reserve the right to update/change these rules as I see fit. Seem reasonable? Best, Jesse fair enough -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Moving RT from one computer to another?
Paul Ortega wrote: I currently have RT 3.2 running under Ubuntu Hoary. I would like to export the RT database to a different computer running a fresh install of Ubuntu Dapper and RT 3.4. Is there more to it than a pg_dump and restore of the RT database? Any particular gotchas I should watch for? your perl and perl modules should match as close as possible for peace of mind -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-setup-database
Pujari, Shreekant wrote: Can any one let me know where to find rt-setup-datbase script file. rt-setup-database file in the sbin is 0 bytes. Thanks see /usr/local/src/rt-3.6.3/sbin/rt-setup-database (just an example) if you d/l'd it to /usr/local/src -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Strategy for users who like to send mail to RT and CC: lots of folks
Fran Fabrizio wrote: We have a handful of users who like to send mail to our RT helpdesk and at the same time CC: lots of other folks. RT does a great job of adding the CC's to the ticket - but the problem is that users typically do a Reply All to the original email, which send another email into the helpdesk and opens a new ticket. Wash, rinse, repeat five times and your ticket queue is clogged with a bunch of tickets on the same issue. Is there a strategy that people have found works for them? I was thinking of just rejecting emails sent to the helpdesk that have also CC:ed someone else, but that doesn't seem very polite now does it? :-) I may be dreaming but maybe a plugin or similar for RT exists such that it would recognize an email as being part of the same email thread for which a ticket was already created? Sounds too fancy but cool. Anyway, other than better user brainwashing to not do this, are there some strategies I might employ to help here? i had the same issue, i created a queue (very generic, [EMAIL PROTECTED]) and this queue will bcc a host of humans, so my rt (this queue only) acts like a mailing list (semi) and traps the ticket as well and all correspondences. i found it hard to train humans. -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Helmuth Ramirez wrote: Hi everyone, I am having trouble installing the CommandByMail extension. I have looked through the archives but only managed to find how easy it was to install….but they forgot to mention the easy steps they took. Is there a step by step somewhere I could follow? When I type in the first command: perl Makefile.PL I receive the following: Can't open perl script Makefile.PL: No such file or directory Now, I will be the first to say this is likely due to ignorance on my behalf….BUT…I really don’t know what to do now? Do I download the pm file? Where do I put it? :`( I realize these may be very rudimentary questions…help please :) there should be a readme file with directions do an ls perhaps Makefile.PL is really Makefile.pl -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Has anyone gotten RT working on Solaris 10 x86?
[EMAIL PROTECTED] wrote: Has anyone gotten Solaris 10 x86 working? Thanks, Brian P.S. - Sorry for resending this. I got the subject wrong the first time. yes just follow the manual install instructions on the twiki, or follow the instruction that are on the bigadmin page for sol9 -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Has anyone gotten RT working on Solaris 10 x86?
[EMAIL PROTECTED] wrote: I have a few questions, as I'm having a bear of a time getting all the dependencies installed. Did you have any issues getting it up and running? do you use packages or src for your apache/perl/mysql etc... ? which directions are you following ? are you installing perl-modules via cpan or src ? -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade to RT 3.6.3
Firas Batal (QA/EMC) wrote: Hello, I am new to RT. I think that it is a great tool. However, I would like to take some of your time to inquire about the following issue: I currently have RT 3.2.1 running, and I will upgrade to 3.6.3. My question is the following: If I upgrade to 3.6.3, will the database “RT3” will be lifted with the upgrade with no modification. That is, will RT3 tables and information require manual database modifications to fit into the RT3.6.3 environment? Thank you Firas you can upgrade, but will require some stepping, not hard either, its all in the docs, and archive. -- eats the blues for breakfast, does unix for rent, plays harp for food, will play the flute for kicks rides for the freedom www.up-south.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT363 - Problem logging to log file
Raj K Gurung wrote: Recently I installed RT363 in FC6. I changed RT_SiteConfig.pm file to log to logfile. But I could not see any logs in the logfile. Here goes my configuration Set($LogToSyslog, 'debug'); Set($LogToScreen, 'error'); Set($LogToFile , undef); Set($LogDir, '/var/log/rt3/'); Set($LogToFileNamed , rt.log); Is there any thing missing or to be added. This conf didn't help either. @LogToSyslogConf = ( socket = 'inet'); Thanks in advance, raj ___ does /var/log/rt3 exists, does the RT_User have permissions to write to /var/log/rt3/rt.log ? -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket creation problem
Don Beethe wrote: Has anyone else seen the following in the rt.log: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm line 67, DATA line 225. (/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm:67) Users are saying they are getting an email for a ticket, but when they try to click on the link, it says it can't find the ticket. When I look in the log, I see this. Any ideas on what is going on? ive seen it a few times, but not in the past year. did your mysql shutdown and get restarted ? do you connect via sock or username-passwd ? it means that perl could not connect to your db, thats it. now the reason -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt and SeLinux
Toby Darling wrote: Hi Hello to all, I am trying to configure Rt-3.6.1 on my CentOs server with SeLinux feature enabled. You probably want to investigate audit2allow : http://www.linuxcommand.org/man_pages/audit2allow1.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com i would also look at *chcon -t httpd_sys_content_t public_html this command is for allowing html pages to be served via apache when seliux is enabled, play around with it to allow your log files to be created/read. * -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] LDAP auth failing
[EMAIL PROTECTED] wrote: I have just installed RT 3.6.1 on FC6. I have read the WIKI on LDAP Auth but am not able to get a successful auth. This is the error I get in my logs: [error]: FAILED LOGIN for username from xxx.xxx.xxx.xxx (/opt/rt3/share/html/autohandler:238) I added the LdapSiteConfigSettings as per the Wiki I configured my LDAP settings per the Wiki, but to no avail. Any help out there? can you post the lines from SiteConfig. -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] error on new install
RHEL 4.4 64bit apache2/mysql/fcgi/rt3.6.3 when i go to Configuration Global RT at A glance i get the following error *error:* Can't call method Content on an undefined value at /usr/local/rt/share/html/Admin/Global/MyRT.html line 50. *context:* *...* *46:* my ( $conf, $pane ) = @_; *47:* $default_portlets-SetContent( $conf ); *48:* push @actions, loc( 'Global portlet [_1] saved.', $pane ); *49:* } *50:* ); *51:* *52:* $m-comp( '/Widgets/SelectionBox:process', %ARGS, self = $_, nojs = 1 ) *53:* for @panes; *54:* *...* *code stack:* /usr/local/rt/share/html/Admin/Global/MyRT.html:50 /usr/local/rt/share/html/Admin/autohandler:47 /usr/local/rt/share/html/autohandler:292 raw error http://rt.mon1.bizsys.tmcs/Admin/Global/MyRT.html#raw -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] What kind of hardware setup are you using?
John Arends wrote: I'm curious what type of machine people here using to run RT as well as what sort of database, and if the machines have anything else running on them. How do you all handle backups/DR? Is anyone else running RT in a virtual machine? i run rt on a real host (non virt) mysql resides on a netapp filer which gets mirrored 3000 miles away every 30 minutes, in addition i dump full db nightly. we do DR testing once a month, and so far have not had any issues, we tend to rely on the mysql dump though, the netapp mirror will only be used for reading the tickets opened within the past 12 -/+ hours because the mysql db is pretty much always in a constant state of writing, i would not rely on a snapshot too much, the *.FYI files usually get a bit messed up.. -- eats the blues for breakfast, does unix for rent, plays harp for food, will play the flute for kicks rides for the freedom www.up-south.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help: How do I restrict user access by queue?
Leo C. Ureel II wrote: Hello, How do I restrict user access by queue? I've some users who only have been granted rights in certain queues. And this limits their 'RT at a Glance' view, such that they only can browse tickets in their particular queues. However, the '10 newest unowned tickets' section still shows unowned tickets in other queues. In fact, it seems that any ticket that is not owned or assigned to a particular queue is potentially visible to these users. And if the user knows the number of a ticket - or can compose a search query that returns a ticket in another queue, they have the ability to view tickets that should otherwise be restricted. one question how can you have a ticket that is not assigned to a queue, afaik all tickets when opened/created belong to a queue, if your user only has access to queue 2 then all tickets in queue 1 no matter their status will not be visible to that user. do you perhaps have a global setting that allows anybody to view tickets/queues ? -- eats the blues for breakfast, does unix for rent, plays harp for food, will play the flute for kicks rides for the freedom www.up-south.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] failure restoring backup
Robert Grasso wrote: Ah, solved the Innodb checkpoint error, increasing the innodb log file size to 200 MB fixed the problem I still have the rt_user issue ... try this sh: mysql -u root -p (if passwd) mysql use mysql; mysqlGRANT ALL PRIVILEGES ON rt3.* TO [EMAIL PROTECTED] IDENTIFIED BY xxxyyy; reload the privileges and try to bring up rt then. -- eats the blues for breakfast, does unix for rent, plays harp for food, will play the flute for kicks rides for the freedom www.up-south.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method new via package RT::Interface::Web::QueryBuilder::Tree at /opt/rt3/share/html/Search/Build.html line 272.
Bob Bownes wrote: No change in the result when I click on the Ticket tab. I still get the error. Wed, 8 Nov 2006, Chaim Rieger wrote: Bob Bownes wrote: force install Scalar::Util with no result... is Scalar::Util installed ? -- eats the blues for breakfast, does unix for rent, plays harp for food, will play the flute for kicks rides for the freedom www.up-south.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Migration to new host
Its Azfar wrote: How could I transfer my existing RT database to a new RT host. mysqldump -u mysql_user -p mysql_password rt_db rt.sql on the original box mv the file (rt.sql) to the new box and on the new box mysql -u mysql_user -h mysql_host -p mysql_passwd create database rt; exit mysql -u mysql_user -h mysql_host -p mysql_passwd rt rt_sql setup apache congratulate yourself by buying a cup of coffee. -- eats the blues for breakfast, does unix for rent, plays harp for food, will play the flute for kicks rides for the freedom www.up-south.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mysql problem accessing RT database
Stephen Carr wrote: Dear All I earlier reported a problem - see error below - accessing the RT Innob database. The problem occurs when I attempt to reply to a ticket. I have since discovered - after making a backup - that I have no problem with some tickets and with others if I click on the reload current page option in the browser I can update eg reply or merge tickets. what are the contents or your mysql-error.log and mysql-slow.log ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] LDAP Authentication is not working
Navin Chandra Singh wrote: ... ... did it ever work, if not, can ldap do anonymous binding ? -- eats the blues for breakfast, does unix for rent, plays harp for food, will play the flute for kicks rides for the freedom www.up-south.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] went from mysql 4.1 to 5.0
*1666:* $dbh-STORE('AutoCommit', 0); # will croak if driver
doesn't support it
did a full dump prior to upgrading mysql, and no errors showed during
import,
can browse all tickets, cant create/resolve etc.
am assuming that i need to update DBI ?
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Re: [rt-users] resolve 10k tickets
i did went right to mysql Todd Chapman wrote: You might want to go straight to the database on this one. -Todd On Mon, Oct 09, 2006 at 09:12:14AM -0700, Chaim Rieger wrote: over the weekend somebody in the office here created a loop in their email, and i now have 10202 tickets that i need to reject i cant do the update multiple tickets: via the web, as it will bog sown the server, and probably not make it all the way. is there a way via command line that one can resolve tickets from 48350 to *58550 http://rt.bizsys.tmcs/Ticket/Display.html?id=58550 * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] zimbra and rt
Ian Clancy wrote: Chaim, Weve been using Zimbra now for a couple of months. It really is excellent. I'd be interested to know what kind of integration ideas you have with RT. Regards here are my ideas, since most users will use zimbra for ent email and messaging, i can create code within zimbra that when a certain syntax shows up in any email header ie (domain.tld #48087) when you hover above that email it will grab the data directly from rt, and display requestor, status, etc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] zimbra and rt
are there any users here using or looking into zimbra, i wrote a few connectors and am thinking of writing one for the two, if there is a need. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Best practices
On May 16, 2006, at 8:34 AM, Stefan Franck wrote: Hi, I'm completely new to RT and wonder if there are any best practices or examples on how to set up and configure RT. I searched in the wiki, but didn't find anything. Thanks a lot, Stefan os perl/cgi mysql/other_db sendmail/postfix/qmail etc.. a bit more specific. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
