On Fri, Oct 26, 2012 at 04:52:37PM -0700, Ram wrote:
Hey folks,
I'm writing a scrip to help us manage our voicemails in RT. The
voicemails arrive via email as attachments and the extension of the
recipient is the only distinguishing characteristic in the email. How
can I load an RT user in a
On Fri, Oct 19, 2012 at 02:25:09PM -0500, Alex Hanselka wrote:
On 2012-10-19 13:32, Alex Vandiver wrote:
On Fri, 2012-10-19 at 12:21 -0500, Alex Hanselka wrote:
I also see a bunch of Inappropriate ioctl for device. I can
provide
a pastebin of the strace if necessary.
The ioctl error is
Or better yet, update your SELinux rules to allow it to work properly.
Cheers,
Ken
On Tue, Oct 16, 2012 at 09:59:59PM +, Mike James wrote:
Great, that's the answer! Thanks!
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On Thu, Oct 11, 2012 at 08:48:36AM +0330, shayne.al...@gmail.com wrote:
Dear Ken;
I will like that branch... and hope it to an alive branch :-/
tnx
I believe that that branch was for a customer and was never released.
You would need to engage Best Practical.
Cheers,
Ken
Final RT
On Wed, Oct 10, 2012 at 10:36:22PM +0330, shayne.al...@gmail.com wrote:
Dears;
I have been face with a problem... after 3 years, out attachments table has
been grown over 300GB in size and it's about 15 Million of records.
for performance tuning I Ihad changes it's Table Engine into InnoDB
On Thu, Oct 04, 2012 at 01:53:31PM -0700, Shane Archer wrote:
Hi,
I am using RT to pick up website-generated support tickets as well as
incoming emails from the outside world. We are using Amazon SES as a SMTP
provider, and they restrict the From header to our own domain, so we are
unable
On Wed, Aug 15, 2012 at 09:27:54AM -0700, Joseph Spenner wrote:
Ok, as a simple test, I made a custom template for correspondence named
Correspondence High Priority:
--
RT-Attach-Message: yes
X-Priority: 1 (Highest)
X-MSMail-Priority: High
{$Transaction-Content()}
--
Basically, I
On Tue, Aug 14, 2012 at 11:03:57AM -0700, Joseph Spenner wrote:
Is there a way to create a ticket, or some code I can apply to my existing RT
installation such that I can create a ticket in RT and have it display the
priority ! in Outlook? I'm using RT 3.8.8.
Thanks!
Hi Joseph,
I
On Tue, Aug 14, 2012 at 01:07:24PM -0700, Joseph Spenner wrote:
From: k...@rice.edu k...@rice.edu
To: Joseph Spenner joseph85...@yahoo.com
Cc: RT- us...@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tuesday, August 14, 2012 11:16 AM
On Tue, Aug 14, 2012 at 01:26:16PM -0700, Joseph Spenner wrote:
Ken, thanks for the info!
Ideally, the user could set the priority value in the ticket during
creation.
I think I could intercept the email in /etc/aliases and insert those
headers if a priority is exceeded. But how can I
On Fri, Aug 10, 2012 at 03:22:52PM +0100, Mark Goodge wrote:
This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM isn't helping either, so I'm asking here :-)
How do I configure RT to notify me by email when someone else
updates a ticket that I own?
Mark
On Fri, Aug 10, 2012 at 03:44:23PM +0100, Mark Goodge wrote:
On 10/08/2012 15:32, k...@rice.edu wrote:
On Fri, Aug 10, 2012 at 03:22:52PM +0100, Mark Goodge wrote:
This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM isn't helping either, so I'm asking here
On Wed, Aug 01, 2012 at 08:13:28PM +0200, Mayk Backus wrote:
Hello Mario,
Check the permissions of the users (or groups) involved on the queues. My
experience is to take a piece of paper and draw out a matrix for the
permission structure..
Regards
Mayk
You can also use
On Mon, Jul 30, 2012 at 10:49:45AM -0700, Tim Gustafson wrote:
Hi,
One problem that I have fairly regularly is that SPAM makes its way
into my RT tickets.
I run SpamAssassin on my RT box, so I was thinking that it should be
easy-ish to connect RT to SpamAssassin's Bayesian learner to help
On Thu, Jul 26, 2012 at 06:59:49PM +, Betz, Gregory wrote:
Hello all,
Is there any way to setup full-text indexing (with PostgreSQL) to index
substrings?
For example, I want to be able to search on part of a string but it currently
fails because it is not delimited by spaces
In
On Thu, Jul 26, 2012 at 07:26:32PM +, Betz, Gregory wrote:
Hey Ken,
So right know everything is indexed and searching works correctly except that
I cannot search on a substring.
For example,
I have a ticket with the following contained within.
On Wed, Jul 25, 2012 at 02:27:00PM -0400, Asif Iqbal wrote:
Hi
We started using external auth for ldap auth using
RT::Authen::ExternalAuth on RT 3.8.2 for more than a month.
Our company name changed, so the email domain name changed from
foo.com to bar.com
I have user with valid
On Wed, Jul 25, 2012 at 12:31:48PM -0700, Thomas Sibley wrote:
On 07/25/2012 12:26 PM, k...@rice.edu wrote:
# We cannot assume uniqueness of Name for global RT use. ktm - 20091104
# #SANITY CHECK THE NAME AND ABORT IF IT'S TAKEN
# if ($RT::SystemUser) { #This only works if RT
On Thu, Jul 12, 2012 at 12:26:09PM +0100, Asanka Gunasekera wrote:
Hi I am using RT 4 and I need to add new column that would show all resolved
ticket count to quick Search and I could not find any place that would give
me some step by step instruction how to do this
Can some one point me
On Fri, Jun 29, 2012 at 06:09:51PM +, Carson, Leonard wrote:
Hello,
We are about to implement RT as a core service and want to add its DB to an
existing Postgresql cluster which we fail over to an alternate site when we
think that the DB service will be unavailable for more than 2
On Tue, Jun 26, 2012 at 01:31:15PM +0100, Pedro Albuquerque wrote:
Hi all,
I set this on RT_SiteConfig to Set($MaxAttachmentSize, 67634176) to
allow users upload files up to 64MB. # (64MB)
However, users can upload files bigger than this size (no error and
file is in the ticket); the
On Tue, Jun 26, 2012 at 02:11:17PM -0400, Borngunners wrote:
Where do I go to change the ticket status to show Resolved instead of
stalled. I added resolved in RT_SiteConfig.pm, but it did not change after
doing so.
Thanks,
You may want to check the archives, but unless your ticket volume
On Wed, Jun 06, 2012 at 02:03:04PM +, Scotto Alberto wrote:
Hi all,
I was wondering if setting Priority to a value greater than 99 (max allowed
as documented) could bring to some problems.
I think it would be useful to escalate overdue tickets incrementing the
Priority by 1 every hour.
On Thu, May 24, 2012 at 11:24:06AM -0400, Gilbert Rebeiro wrote:
Hi All,
I never got anyone's feedback on this situation.
I would really appreciate someone else's experience to provide a
solution to this user.
Thanks in advance,
Gilbert.
On 10/04/2012 6:58 AM, Gilbert Rebeiro wrote:
On Thu, May 24, 2012 at 10:32:55AM -0500, Susan K. McClure wrote:
I applied the new security patch to my 3.8.11 system.
I used the new ReferrerWhitelist config option and added my rt's
hostname:port
But, I now when I select any existing ticket, I
get an internal RT error has occurred.
On Wed, May 02, 2012 at 06:35:18PM +, Izz Abdullah wrote:
Oddly, I think Ruslan's logic was correct. We have one for 'Older than x
days' and it goes like this:
LastUpdated 'x days ago'
AND (
Status = 'new'
OR Status = 'open')
AND (
Queue = 'General'
OR Queue = 'Another Queue
On Thu, Apr 26, 2012 at 11:44:56AM -0500, Chris Preston wrote:
Hello all,
I had set the status to deleted for thousands of records in a particular
queue. I have now found out that we still need them. So I went into the
tickets table and updated the records that were set to deleted and put
On Tue, Apr 10, 2012 at 05:03:09PM +0100, Pedro Albuquerque wrote:
Hi,
I am trying to migrate mysql to oracle to have full text search.
I updated successfully a RT 3.6.10 to RT 4.0.5 using mysql. However, when I
migrate data and objects to oracle using sql developer, there is some
issues in
Hi Benjamin,
Very cool. I would certainly be interested in this project. This may ameleorate
some
of the reporting issues that we have.
Regards,
Ken
On Mon, Apr 09, 2012 at 12:39:25PM +0200, Benjamin Boksa wrote:
Hi Everyone,
RT has been my primary tool to manage Tickets and other Requests
Hi David,
Our instance is not large, but have you tried profiling the load on
the database to find out where your resource shortages are located?
This will help you target the changes needed to improve the performance
of the backend. As Ronald mentions, the first step would be to use
partitioning
Hi RT Community,
I am trying to setup RT 3.8.11 to use nginx and FastCGI and
an encrypted HTTPS connection instead of the unencrypted HTTP
connection. I took a look at the RT-Extension-Nginx-0.02
module but it only works with RT4, so I used it as a template
and manually generated the following
On Fri, Mar 02, 2012 at 03:43:45PM +0100, Gerard FENELON wrote:
Stab in the dark: have you changed $WebBaseURL ?
Gerard
Yes, the $WebBaseURL is set to https://rt2.rice.edu.
Cheers,
Ken
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
On Fri, Mar 02, 2012 at 10:00:50AM -0500, Thomas Sibley wrote:
Gerard FENELON wrote:
Stab in the dark: have you changed $WebBaseURL ?
Ken @ rice.edu wrote:
and the URL is http://rt2.rice.edu:8443 and not the https
version. If I change the URL manually from http to https
I have logged
On Fri, Mar 02, 2012 at 10:27:19AM -0500, Thomas Sibley wrote:
On 03/02/2012 10:15 AM, k...@rice.edu wrote:
You probably want something like:
Set($WebDomain, 'rt2.rice.edu');
Set($WebPort, 8443);
Set($WebBaseURL, 'https://rt2.rice.edu:8443');
Alternatively, you could
On Fri, Mar 02, 2012 at 10:27:19AM -0500, Thomas Sibley wrote:
On 03/02/2012 10:15 AM, k...@rice.edu wrote:
You probably want something like:
Set($WebDomain, 'rt2.rice.edu');
Set($WebPort, 8443);
Set($WebBaseURL, 'https://rt2.rice.edu:8443');
Alternatively, you could
On Fri, Mar 02, 2012 at 10:41:42AM -0500, Thomas Sibley wrote:
On 03/02/2012 10:30 AM, k...@rice.edu wrote:
I am using the same one as the Apache+modper2+SSL instance and just
starting the mason_handler.fcgi with nginx.
Er, that's not going to work sometimes because you're running
On Thu, Mar 01, 2012 at 10:17:35AM +, Jim McIntyre wrote:
Is there a way of reporting on the number of times a ticket has been
reassigned to another analyst or to another RT queue. I am interested in
reporting on the tickets that have a high number of reassignments. We use RT
3.8.2.
On Thu, Mar 01, 2012 at 06:12:00AM -0800, john s. wrote:
Rt: 3.8.9
I mad a mistake.
My intention was to delete a ticket with ticket number 103.
But unfourtunatly i have deleted the transaction number 103.
Is it possible to recover the transaction or at least to find out when the
On Thu, Mar 01, 2012 at 06:49:55AM -0800, john s. wrote:
How can find out in the sql file if it's an ticket or an transaction.
i think it's this sql file:
INSERT INTO
On Thu, Mar 01, 2012 at 07:28:24AM -0800, john s. wrote:
@ktm
Thanks
Now i have imported the sql file into the database... so now i would like
to know what the transaction 103 is so how i can search for it ...
best regards
john s.
From the previous SQL file:
On Tue, Feb 21, 2012 at 04:04:01PM +, Roedel, Mark wrote:
Has anybody made any tweaks to keep ParseNewMessageForTicketCcs from being
abused (say, by restricting the number of Ccs or limiting the accounts that
can add Ccs in that manner)?
Yes. Here is the bit we added to
On Fri, Jan 20, 2012 at 09:52:18AM -0800, Yan Seiner wrote:
Is it possible to have child or nested queues?
We are tracking some large projects and it would be helpful to have nested
queues where each major queue would have several child queues?
For example, we have capital construction
On Mon, Jan 09, 2012 at 11:50:40AM -0800, Josh Tackitt wrote:
Does anyone have RT configured to talk with a Filemaker database via
ODBC? Is that even possible?
I know Filemaker allows ODBC/JDBC connections. I know that RT is nicely
robust and I'd expect it to be capable of something like
On Thu, Jan 05, 2012 at 01:20:22PM +, Tim Cutts wrote:
On 5 Jan 2012, at 13:17, Randy Black wrote:
Seriously, that’s no good. I need to remove everything from the requestor
or change it to an internal user (nobody, root). I cannot be sending out
emails for this queue. A postfix
On Wed, Dec 21, 2011 at 11:12:04PM +, Geoff Mayes wrote:
Hello RT Users and Developers,
Our RT instance at the University of Oregon is outgrowing the standard
settings in some ways. One way is with attachments. The size of our
database is 15.3GB and 13.7GB of that comes from the
On Thu, Dec 22, 2011 at 02:17:00PM -0700, Brent Wiese wrote:
Totally agree with this. An option to store attachments on the filesystem,
however, is database-agnostic, so RT admins can select this option with
MySQL, Oracle, Postgres, SQLite, etc.
What if it wasn't DB agnostic?
Does any
On Tue, Dec 13, 2011 at 12:46:00PM -0800, Ryan Backman wrote:
Anyone have any experience reading and writing to user custom fields
through the REST API. I can create and read everything but custom fields.
I'm posting to server/REST/1.0/user/new/edit with the following:
id: new
email:
On Fri, Dec 09, 2011 at 04:18:29PM -0500, Mike Johnson wrote:
Greetings everyone,
I've done a few searches on this and found various individuals that have
come across similar problems, but none of these individuals had a
resolution that fit my situation.
RT 3.8.10
ExternalAuth0.08
On Wed, Nov 30, 2011 at 12:23:45PM +, Guadagnino Cristiano wrote:
Hi all,
we are experimenting the upgrade to 4.x while switching to Postgres due
to the easier setup of full text search (we were on mysql previously).
The update went smooth and we have RT 4.02 in a testing environment
On Wed, Nov 23, 2011 at 02:43:57PM -0500, Mark Fuller wrote:
If we try to search using the quick search box on the main page we can not
search for a number because rt thinks it has to search for a ticket number.
Being an ITSP we often have phone numbers in the subject line we want to
look for
On Thu, Nov 17, 2011 at 09:53:49AM -0500, sharon.belliv...@frb.gov wrote:
Tom -
When we started using RT (3.6?), we set the template to 'Blank' for all
scrips until we figured out which messages we did want to send. We then
enabled the On Resolve, Reply to Requestors. Drawback: no silent
On Tue, Nov 08, 2011 at 08:10:19AM -0800, Scott Benson wrote:
ok, so it doens't look possible based on the ticket search. Can I
manually edit the Saved Search to do what I need it to do? I see
that the Saved Search is encoded some how, is this just a basic
mysql query or is it based on the
On Wed, Nov 02, 2011 at 11:59:40AM -0700, Ram Moskovitz wrote:
Hey folks,
Looks like MySQL has FTS built in :
http://dev.mysql.com/doc/refman/5.5/en/fulltext-search.html
Is this supported by RT 4.0x?
Thanks!
No quite, I believe. Oracle just announced InnoDB fulltext
search vailability in a
On Wed, Oct 05, 2011 at 03:31:32PM +0200, Bart wrote:
Hi,
For users we've added an extra CF which is an autocomplete field containing
a list of roughly 450 organisations that we work with. We had to make a
separate CF for this in order to help our users a little, saves typo's and
makes
Dear RT Users,
I am working on adding a some additional update capability to the
MobileUI for an RT-3.8.8 installation. With the following change
I can add Queue updating:
rt2:/rt-3.8.8/local/plugins/RT-Extension-MobileUI/html/m/ticket diff -u reply*
--- reply 2010-12-08 10:34:21.0
Shouldn't that be TransactionBatch and not TransactionCreate?
Cheers,
Ken
On Tue, Aug 30, 2011 at 11:17:54AM -0400, Dave Pascoe wrote:
Forgot to mention - running 4.0.2.
-Dave
On Tue, Aug 30, 2011 at 10:53 AM, Dave Pascoe davek...@gmail.com wrote:
Trying to set up this Scrip to set
On Sat, Jul 23, 2011 at 01:12:56AM +0100, Naresh Maharaj wrote:
Hi All
Does anyone know how to remove the INLINE history from ticket updates.
By this I mean text like the following:
On Wed Jun 29 12:59:29 2011, jeffreyw...@xx.co.uk wrote:
Good afternoon many thanks for
On Fri, Jul 22, 2011 at 08:59:05AM -0400, Jason Brown wrote:
Hello all,
We have a RT escalation script which is run every hour to
increase the priority level of a ticket. In doing so, it creates a
lot of noise within the work order itself, placing Enoch Root -
Priority changed everytime
On Tue, Jul 12, 2011 at 02:38:04AM -0700, john s. wrote:
So
any other optmize measures that you can reccommed for RT without any
problems such like mod_cache ?
best regards john
Here are some options that we have that you may want to give a try:
# Reduce DEFLATE
On Tue, Jul 12, 2011 at 01:43:09PM -0400, Nicôle Layne-Balram wrote:
This is in response to an older thread that I do not think has been resolved
or at least I can't find a working resolution posted anywhere.
The initial e-mail thread, logs and responses can be found here
On Tue, Jul 12, 2011 at 04:10:17PM -0400, Max Hetrick wrote:
On 7/12/2011 3:20 PM, Max Hetrick wrote:
Ok, so I found where this is a new feature with the 4.0.1 release. I see
where to adjust what fields and how you want the fields to behave.
But, I see no place or how to make this go back
On Tue, Jul 12, 2011 at 05:57:09PM -0400, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 03:23:41PM -0500, k...@rice.edu wrote:
On Tue, Jul 12, 2011 at 04:10:17PM -0400, Max Hetrick wrote:
On 7/12/2011 3:20 PM, Max Hetrick wrote:
Ok, so I found where this is a new feature with the 4.0.1
On Wed, Jul 06, 2011 at 02:30:44PM +0200, Bart wrote:
Hi,
I'm having some trouble with searching in RT, we have a situation where we
want the ability search on user CF's.
What I'm seeing is that I can only select fields that are in a ticket. I'd
need requestor--CF.SomeCF like it's
On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote:
Hi, yes zooming also causes the same problem. When I turn off either
scripting or CSS the problem disappears.
I'm trying to figure out what IE is doing differently than Firefox/Chome.
Sean
As crazy as it seems, IE may actually
On Tue, Jun 28, 2011 at 05:40:21PM -0500, Dario Landazuri wrote:
Greetings,
Some progress has been made on this front. I have made some slight
edits to Edward Groenendaal's script found here:
http://wiki-archive.bestpractical.com/view/MySQLToPg that Ruslan
pointed out. I am now able to
On Mon, Jun 20, 2011 at 05:36:07AM +0300, kobo...@udvarhely.net wrote:
Hello,
I installed a RT 4 under the standard /opt/rt4, with mysql database :
rt4db, and rt4user/password mysql privileges.
In apache is configured as virtualhost with mod_perl (2.0.4).
Working great.
Now i wanted to
On Mon, Jun 06, 2011 at 01:44:01PM +0200, Bart wrote:
Hi,
We are currently working on migrating to Request Tracker.
The step on which we are now is creating a proof of concept, this is coming
along pretty nicely.
With the O'Reilly book + mailing lists + wiki at hand we're getting there,
Hi,
I am investigating a problem with the SelfService login page where
unprivileged users must login two times in a row for it to succeed.
I found this thread:
http://www.gossamer-threads.com/lists/rt/users/90794
and I think that my issue is the same. Unfortunately, I cannot
find the original
On Fri, May 13, 2011 at 10:27:05AM -0500, k...@rice.edu wrote:
Hi,
I am investigating a problem with the SelfService login page where
unprivileged users must login two times in a row for it to succeed.
I found this thread:
http://www.gossamer-threads.com/lists/rt/users/90794
and I
On Fri, May 13, 2011 at 11:56:19AM -0400, Kevin Falcone wrote:
On Fri, May 13, 2011 at 10:37:44AM -0500, k...@rice.edu wrote:
On Fri, May 13, 2011 at 10:27:05AM -0500, k...@rice.edu wrote:
Hi,
I am investigating a problem with the SelfService login page where
unprivileged users
On Fri, May 13, 2011 at 12:36:55PM -0400, Kevin Falcone wrote:
On Fri, May 13, 2011 at 11:18:52AM -0500, k...@rice.edu wrote:
On Fri, May 13, 2011 at 11:56:19AM -0400, Kevin Falcone wrote:
On Fri, May 13, 2011 at 10:37:44AM -0500, k...@rice.edu wrote:
On Fri, May 13, 2011 at 10:27:05AM
This was a fix for users going to http://rt.server/ and logging in and
losing the cookie when being redirected by mod_perl to
http://rt.server/SelfService/
Again, not sure what fix you applied, so it's hard to comment further.
It was the 3.8 session
On Thu, May 12, 2011 at 10:21:59AM -0400, Jeff Blaine wrote:
I'm pretty confused.
We have an Apache-served RT 3.8.7 instance with Postgres
backend. It's using mod_perl. All 10 current httpd
processes are over *300MB* each already after a host
reboot 30 hours ago.
We have a NON-RT
On Wed, May 11, 2011 at 08:29:20PM +0530, Yaj Tap wrote:
Hello,
I have RT 3.8.1 on CentOS 5.5.
Perl v5.8.8
Apache2 - v2.04
When I try to update the ticket or add a comment or close a request it takes
15-20 seconds to complete the task. Is there a way to fix this problem?
Any
On Fri, Apr 29, 2011 at 11:29:13PM +0200, Albert Shih wrote:
Hi all.
Can I create something like a template of set of ticket ?
Let me explain For exemple :
I want to have some coffe in the office ;-)
For doing that I need create:
One ticket -- Need coffe in the
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