[rt-users] disable url links in ticket history

2016-03-25 Thread user1437
Hi all, 

Does anyone know if it is possible, or a good way to go to disable the links in 
the ticket history.
I clarify:
We get a lot of tickets where people send us phishing mails they received or 
mails containing a possible malicious url to analyse.
What we like to do is implement something that those urls in the history are 
"not clickable” so that nobody of the first line handlers can incidentally get 
infected.

kind regards, 

U
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[rt-users] adding an icon of some sort to a list of tickets when ticket gets updated

2016-03-09 Thread user1437
Hi all,

Does anyone has experience in adding some sort of indication to the query view 
of own tickets or just a list of tickets when a ticket has been changed.
Like for example if I have a list op open tickets and someone comments on the 
ticket is it possible that I can put some indication in the ticket row of the 
search view so it attracts my attention?
I know you can see the last updated field in the tickets list view, but we 
would like some other indication in the dashboard…

kind regards.

U


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[rt-users] "include page" field creates a full page on top of the rt page

2016-03-06 Thread user1437
Hi there,

Not long ago I got a lot of useful replies thanks for the replies with using 
the “linked values to” field in the custom field config.
That works! thank you all for that.

But now I was experimenting with the include page.
When I use this it seems it loads the whole url (its a url of the RT instance 
with a query) on top of the RT page. menu is broken(double vision effect), and 
the ticketmenu(in the grey menubar changes into the search menu bar...)

Tried several syntaxes, but I can't seem to get it right...

this is the url I put in the "include page" field:


https://RT.domain/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0A%27__NEWLINE__%27=ASC|ASC|ASC|ASC=id|||=CF.{IP}%20%3D%20%27__CustomField__%27%20AND%20%28%20%20Queue%20%3D%20%27General%27%20OR%20Queue%20%3D%20%27Incident%20Reports%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Forensics%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Malware%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Monitoring%27%20%29=50=new=new

any ideas someone?

U
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[rt-users] RT4.4 - RTIR 4.2 errors

2016-02-05 Thread user1437
Hello there,

First sorry for posting into two lists but seem to got really stuck with this 
combination. (RT4.4 and RT-IR4.2)

When creating a custom field it gives me the following error in the web 
interface
An internal RT error has occurred. Your administrator can find more details in 
RT's log files.
and this in the logs:

[43631] [Fri Feb  5 08:18:50 2016] [error]: Can't call method "QueueObj" on an 
undefined value at 
/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/EditCustomField/EditComponentName
 line 51.

Stack:
  
[/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/EditCustomField/EditComponentName:51]
  [/opt/rt4/share/html/Elements/EditCustomField:127]
  [/opt/rt4/share/html/Admin/CustomFields/Modify.html:133]
  [/opt/rt4/share/html/Admin/autohandler:49]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]
  [/opt/rt4/share/html/autohandler:53] 
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)


and when I want to access the RTIR web menu it gives me
An internal RT error has occurred. Your administrator can find more details in 
RT's log files.

and this in the logs:
[43631] [Fri Feb  5 08:21:37 2016] [error]: Can't call method "Content" on an 
undefined value at /opt/rt4/local/plugins/RT-IR/html/RTIR/index.html line 57.

Stack:
  [/opt/rt4/local/plugins/RT-IR/html/RTIR/index.html:57]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]
  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]
  [/opt/rt4/share/html/autohandler:53] 
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)


Does anyone has any clue?

may thanks in advance!
U









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