[rt-users] Get the value of the current user organization in a scrip

2015-05-09 Thread ABD EL MALEK BOUBARNOUS
Hi,

I'm trying to write a custom action in a scrip and I need the portion of
code to get the value of  the current user's organization field,

Anyone can help me please ?

Thanks in advance


[rt-users] Custom fields

2015-05-05 Thread ABD EL MALEK BOUBARNOUS
Hello,

I've created some custom fields for the the 'ticket creation' form, and I
would like for certain users to be able to fill in theses custom fields
when creating a new ticket so I have given them the right to see and modify
CF, but also I don't want them to be able to modify the values for the
custom fields after submitting the ticket;

Please someone tell me how to achieve that.

Thanks in advance.


[rt-users] Freeze the requestor field

2015-05-04 Thread ABD EL MALEK BOUBARNOUS
Hi everyone,

On ticket creation I would like to freeze the requestor field to be set to
the user's email, RT does it by the default but let the field modifiable by
the user and they can put any mail address there so I would like to freeze
that field.

anyone have an idea how I can do that ?


Thanks in advance,


[rt-users] Configuring Sendmail In RT

2015-04-29 Thread ABD EL MALEK BOUBARNOUS
Hi everyone,

I'm running RT 4.2 with sendmail as a MTA, I would like to know what is the
optimun configuration that will make RT not take much time when performing
an action that need emails sending, for example what should I choose as
value in
Set( $SendmailArguments, ?? );

Thanks in advance,


[rt-users] RT and SMTP

2015-04-29 Thread ABD EL MALEK BOUBARNOUS
Hi everyone,

How can I configue RT to use an SMTP server instead of sendmail ?

Thanks in advancre,


[rt-users] slowness in RT when creating a ticket

2015-04-28 Thread ABD EL MALEK BOUBARNOUS
Hi everyone,

I've just deployed RT 4.2 on Apache2 in my localhost machine, I also
configured it to send mails with sendmail mail transfer agent, since then
I'm experiencing slowness when creating tickets,(it takes about a minute).

Does anyone know why is that due to ? is it sendmail ?


Thanks in advance,


Re: [rt-users] slowness in RT when creating a ticket

2015-04-28 Thread ABD EL MALEK BOUBARNOUS
in my configuration $MailCommand is set to 'sendmailpipe', on the other
hand  CommentAddress, CorrespondAddress and OwnerEmail are all set to my
personal gmail adress, can this be the source of the slowness ?

Regards,

2015-04-28 16:25 GMT+01:00 Alex Vandiver ale...@bestpractical.com:

 On Tue, 28 Apr 2015 15:20:44 +0100 ABD EL MALEK BOUBARNOUS
 abdelmalekboubarn...@student.emi.ac.ma wrote:
  Hi everyone,

 Please stop cross-posting.  Your questions are best suited for
 rt-users, not rt-devel.

  I've just deployed RT 4.2 on Apache2 in my localhost machine, I also
  configured it to send mails with sendmail mail transfer agent, since then
  I'm experiencing slowness when creating tickets,(it takes about a
 minute).
 
  Does anyone know why is that due to ? is it sendmail ?

 It is almost certainly due to your mail configuration.  Most folks
 doing local testing set in their RT_SiteConfig.pm:

Set( $MailCommand, 'testfile' );

 ...which logs mail to a file rather than attempting to send it.
  - Alex



[rt-users] Deploying RT on apache2 in localhost

2015-04-28 Thread ABD EL MALEK BOUBARNOUS
Hi everyone,

I would like to deploy RT 4.2.9 on apache2 with FastCGI mod in localhost,
What should I put as values in the RT_SiteConfig.pm?

Set( $WebDomain, '?' );
Set( $WebPath, '??' );
Set( $WebPort, '??' );

and what value should I put in the apache2 conf file ?


VirtualHost ? 
/VirtualHost

Thanks in advance,


[rt-users] How to make a field mandatory

2015-04-27 Thread ABD EL MALEK BOUBARNOUS
 Hello everyone,

I would like to know how to make a field mandatory in RT, custom field for
instance.

Thanks in advance,


[rt-users] Editing the translation

2015-04-27 Thread ABD EL MALEK BOUBARNOUS
Hi everyone,

I am using RT 4.2.9 with the frensh translation and I would like to know
witch file I should edit to modify  some expressions in the translation
with the ones I like.


Thanks in advance,


[rt-users] User have right to see tickets of which they are owners

2015-04-24 Thread ABD EL MALEK BOUBARNOUS
 Hello everyone,

I would like to restrict access for some users so they can see only tickets
of which they are owners, does anyone have an idea on how to do this ?



Thanks in advance,


[rt-users] RT rights

2015-04-23 Thread ABD EL MALEK BOUBARNOUS
Hi everyone,

 I would like to know how to enable an unprivileged user to
be assigned tickets.

  Although I'm giving the 'OwnTicket' right to  the unprivileged group I
can't see the name of the unprivileged user in dropdown list for theowner
field when creating a new ticket. can you please tell what I did wrong

Thanks in advance,


Re: [rt-users] RT rights

2015-04-23 Thread ABD EL MALEK BOUBARNOUS
Thank you Aaron for your answer,

Actually I'm trying to make a user see its owned tickets only (and not
access the other tickets existing in the queue), beside to be able to
respond to them and modify their status.

Regards,

Abdelmalek

2015-04-23 22:44 GMT+01:00 Aaron Guise aa...@guise.net.nz:

 I am pretty sure that owners must be privileged. Just owning the ticket is
 not very useful. The owner should operate on the ticket eg change status
 which requires further rights.

 Unsure why an unprivileged user should need to be a ticket owner anyway. I
 have never encountered such a use case.

 Maybe you can provide some more detail around what you are trying to
 achieve.

 --
 Regards,

 Aaron

 On Fri, 24 Apr 2015 at 6:14 am ABD EL MALEK BOUBARNOUS 
 abdelmalekboubarn...@student.emi.ac.ma wrote:

 Hi everyone,

  I would like to know how to enable an unprivileged user to
 be assigned tickets.

   Although I'm giving the 'OwnTicket' right to  the unprivileged group I
 can't see the name of the unprivileged user in dropdown list for theowner
 field when creating a new ticket. can you please tell what I did wrong

 Thanks in advance,