Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Alex Hall
t; https://github.com/bestpractical/rt/commit/58bacce6ada754657c7f56fd91f20c > 573108c1ab > https://github.com/bestpractical/rt/commit/20d8daf6855e3c53ee8a79d6827194 > 1d4cdca159 > > Best, > Shawn > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Alex Hall
ture > would not invalidate the old entry and would continue to serve stale data. > Something > to try perhaps. I've tried both, and neither made a difference as far as I remember. > On Feb 23, 2017, at 09:19, Kenneth Marshall <k...@rice.edu> wrote: > > On Thu, Feb 23, 2017

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Alex Hall
I'm going to send the email I normally hate to receive. If you ever figure this out, please share it with the list! I have a script to assign the ticket creator as the owner on creation, which works perfectly. Like you, though, the owner fails to display properly in ticket lists but works if

[rt-users] excluding queue in RT SQL

2017-02-09 Thread Alex Hall
> 'queue name'" or "queue <> 7"? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Search question: after a specific date

2017-02-01 Thread Alex Hall
ut one starts earlier than the other. You'd need to limit your date with something like Resolved < 2017-02-01 to eliminate anything past Jan 31. At least that's how I'm reading it; sorry if I'm mistaken. > I’m using RT v4.1.11 > > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Changing default format of ticket list in queue?

2017-01-30 Thread Alex Hall
special pages listing their active tickets, so I was looking for that template. On Mon, Jan 30, 2017 at 12:27 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > > Where

[rt-users] Changing default format of ticket list in queue?

2017-01-30 Thread Alex Hall
of a queue-specific CF in the list. Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Hiding menu options for particular user groups

2017-01-25 Thread Alex Hall
gt;>> > The first item I want to hide is the "Logout" button for all users. >>> We're >>> > using SSO so it's not required to be present. >>> > >>> > The second item I would like to hide (for a specific user group) is >>> the RTIR >>> > menu option. >>> > >>> > Any help or suggestions would be much appreciated, >>> > >>> > Thank you! >>> > >>> > Matt Coons >>> > >>> >> >> > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Hiding menu options for particular user groups

2017-01-25 Thread Alex Hall
e > using SSO so it's not required to be present. > > The second item I would like to hide (for a specific user group) is the > RTIR menu option. > > Any help or suggestions would be much appreciated, > > Thank you! > > Matt Coons > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Limiting rt-crontool notifications to every n days?

2017-01-17 Thread Alex Hall
edu> wrote: > Hey Alex, > > On Mon, Jan 16, 2017 at 8:18 AM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > > RT is sending out notifications for old tickets just like we want it to. > If > > a ticket hasn't been updated in seven days and the status is open

Re: [rt-users] When replying to a new ticket a new ticket get created

2017-01-16 Thread Alex Hall
:MailFrom Action::CommandByMail)); > 1; > > > > *Martin Petersson* > *IT-Konsult* > > *+46 (0)522 980 28*, mar...@uanet.se, www.uanet.se > Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 > > > <http://www.uanet.se/> > <http://www.uanet.s

Re: [rt-users] When replying to a new ticket a new ticket get created

2017-01-16 Thread Alex Hall
.uanet.se > Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 > > > <http://www.uanet.se/> > <http://www.uanet.se/> > > 16 jan. 2017 kl. 15:00 skrev Alex Hall <ah...@autodist.com>: > > My first thought is that you've modified your $EmailSubjectTagRe

[rt-users] Limiting rt-crontool notifications to every n days?

2017-01-16 Thread Alex Hall
stom table using RT SQL. Is there any way of doing this? I wouldn't mind lowering active ticket warnings to every other day as well, if I could, so this would help multiple places. Thanks for any thoughts. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] When replying to a new ticket a new ticket get created

2017-01-16 Thread Alex Hall
; > > > > *Martin Petersson* > *IT-Konsult* > > *+46 (0)522 980 28*, mar...@uanet.se, www.uanet.se > Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 > > > <http://www.uanet.se/> > <http://www.uanet.se/> > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Warning users before creating new ticket?

2017-01-11 Thread Alex Hall
would OK/Cancel in the JS confirm box get back to the script? Alternatively, does something like this already exist that I just don't know about? Thanks for any ideas on this. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Owner not showing in search results?

2017-01-05 Thread Alex Hall
, Alex Hall <ah...@autodist.com> wrote: > > > On Mon, Nov 28, 2016 at 11:41 AM, Kenneth Marshall <k...@rice.edu> wrote: > >> On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: >> > Thanks, I didn't know that would happen. I did that to suppress the >&g

Re: [rt-users] Owner not showing in search results?

2017-01-05 Thread Alex Hall
On Mon, Nov 28, 2016 at 11:41 AM, Kenneth Marshall <k...@rice.edu> wrote: > On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: > > Thanks, I didn't know that would happen. I did that to suppress the > email notification; we want users notified if their tickets change

Re: [rt-users] __active__ including stalled tickets?

2017-01-05 Thread Alex Hall
us. I know the word feels "inactive", but > according to the default lifecycle, it is active. > > https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034 > > On Thu, Jan 5, 2017 at 10:07 AM, Alex Hall <ah...@autodist.com> wrote: > > > > >

Re: [rt-users] __active__ including stalled tickets?

2017-01-05 Thread Alex Hall
; On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall <ah...@autodist.com> wrote: > > Hey all, > > I just did a search: > > Priority > 9 and Status = '__active__' > > Five of the resulting tickets are stalled, but I thought __active__ > ignored > > stalle

[rt-users] __active__ including stalled tickets?

2017-01-05 Thread Alex Hall
Hey all, I just did a search: Priority > 9 and Status = '__active__' Five of the resulting tickets are stalled, but I thought __active__ ignored stalled tickets. Any idea why they're appearing? Did I miss a setting or something, or is this intended behavior? Thanks. -- Alex Hall Automa

Re: [rt-users] How unprivileged users could see all tickets in their queue?

2017-01-05 Thread Alex Hall
tickets involving that user from appearing. On Thu, Jan 5, 2017 at 9:26 AM, Felix Defrance <fe...@d2france.fr> wrote: > > > Le 05/01/2017 à 12:22, Alex Hall a écrit : > > Martin's suggestion makes sense, but I thought Felix was trying to > restrict user search, not ti

Re: [rt-users] How unprivileged users could see all tickets in their queue?

2017-01-05 Thread Alex Hall
Martin's suggestion makes sense, but I thought Felix was trying to restrict user search, not ticket search? That is, he doesn't want users to be able to search (and thus view the names of) all users? It's quite early here, so my brain may still be muttled and I could be wrong. Sent from my

Re: [rt-users] Where to put crontool scripts?

2017-01-05 Thread Alex Hall
Thanks for the thoughts, everyone. I think we'll keep them under local, in their own folder. Good to know upgrading won't touch anything. Sent from my iPhone > On Jan 5, 2017, at 00:54, Alex Vandiver <a...@chmrr.net> wrote: > > On Wed, 4 Jan 2017 11:13:38 -0500 > Alex Hall &

Re: [rt-users] Ticket owner in database set to "no owner shown in search results"

2017-01-04 Thread Alex Hall
in the below message. On Wed, Jan 4, 2017 at 12:18 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > A while ago I was asking why owners don't always show in search results. I > just had a look at one such ticket in the database: > > select * from Tickets where id = 527; &

Re: [rt-users] How unprivileged users could see all tickets in their queue?

2017-01-04 Thread Alex Hall
age, that should do the job. On Wed, Jan 4, 2017 at 12:21 PM, Felix Defrance <fe...@d2france.fr> wrote: > > > Le 04/01/2017 à 15:47, Alex Hall a écrit : > > > > On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance <fe...@d2france.fr> wrote: > >> >> Le 04/01/2017

[rt-users] Ticket owner in database set to "no owner shown in search results"

2017-01-04 Thread Alex Hall
very confused! Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Where to put crontool scripts?

2017-01-04 Thread Alex Hall
/rt4/etc, maybe in a "crontool-scripts" folder, but I don't know what RT upgrades might do to that. Is it best to just put them somewhere completely separate, like ~/rt-crontool-scripts, or can I keep them somewhere in the RT directory tree? Thanks. -- Alex Hall Automatic Di

Re: [rt-users] How unprivileged users could see all tickets in their queue?

2017-01-04 Thread Alex Hall
On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance <fe...@d2france.fr> wrote: > > Le 04/01/2017 à 15:10, Alex Hall a écrit : > > Okay, searching users is the problem? I'm not sure, but what about an > overlay that conditionally shows that part of page templates? You could >

Re: [rt-users] How unprivileged users could see all tickets in their queue?

2017-01-04 Thread Alex Hall
to return nothing if the user belongs to that group? On Wed, Jan 4, 2017 at 8:57 AM, Felix Defrance <fe...@d2france.fr> wrote: > > Le 04/01/2017 à 14:02, Alex Hall a écrit : > > Can you describe your setup more? I'm not sure why unprivileged users > would need access to all

Re: [rt-users] How unprivileged users could see all tickets in their queue?

2017-01-04 Thread Alex Hall
; to Seequeue & Showtickets > > In the same section: > > grant group "compagny name" to Seequeue & Showtickets > > > But no effect. > > I try to add a user to watchers 'CC', and grant watchers 'CC' to Seequeue > & Showtickets but no effect too :

Re: [rt-users] How unprivileged users could see all tickets in their queue?

2017-01-03 Thread Alex Hall
uld access > to the tickets by entring the ticket number in the "goto Ticket" field (top > right in SelfService). > > I have tried to play with CustomRole but it's not working for me. So > anybody known how I can do it? > Thank you, > > -- > Félix Defrance > PGP: 0x0F04DC57 > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Ticket SQL for dates?

2016-12-31 Thread Alex Hall
quot; syntax and so also fails. I find it hard to believe that 4.4.1 would have been out for so long with such a critical bug, but last time I asked about this, someone else on the list did say they could confirm the problem. Thanks for any answers! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] rt-crontool returns "No recipients found. Not sending."

2016-12-30 Thread Alex Hall
mail. Needless to say, my boss really wants stale ticket alerts to work, and as far as I know, it's this one last problem that is stopping me from doing that. On Thu, Dec 22, 2016 at 4:17 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > Further to my rt-crontool question about noti

[rt-users] Wiki conventions?

2016-12-30 Thread Alex Hall
is understandable but could do with better grammar, is it considered polite to correct it, or should it be left alone? What other rules and conventions exist that I should keep in mind? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Putting CF values in email templates?

2016-12-30 Thread Alex Hall
$orderNumber = $Ticket->CustomFieldValues["Order Number"]) { "Testing printing the order number: " . $orderNumber . "" } } Thank you for any information. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Using DBI for DB2 connection in scripts?

2016-12-27 Thread Alex Hall
or warnings you can offer will be appreciated. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] rt-crontool returns "No recipients found. Not sending."

2016-12-22 Thread Alex Hall
. What might I be missing? I'm so close to having this working! RT4.4.1, Debian 8. Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Emailing with NotifyOwnerOrAdminCc action?

2016-12-20 Thread Alex Hall
can't call method "message" on an undefined value). I've looked this up online, but only found a few threads, one of which said to use RT::Action::Notify. I don't know what else to try, or why this refuses to work. On Tue, Dec 20, 2016 at 7:48 AM, Alex Hall <ah...@autodist.com> w

Re: [rt-users] Emailing with NotifyOwnerOrAdminCc action?

2016-12-20 Thread Alex Hall
ive a hard-coded email address, as this job will have to email whoever is the owner of the ticket being worked on. I have to be missing something obvious about this process! On Mon, Dec 19, 2016 at 4:51 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > Now that I'm getting the tick

[rt-users] Emailing with NotifyOwnerOrAdminCc action?

2016-12-19 Thread Alex Hall
is to work correctly? Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] LastUpdated for tickets not working?

2016-12-19 Thread Alex Hall
her way doesn't work. How exactly does this "10 days ago" syntax get interpreted? Or is it no longer supported? On Mon, Dec 19, 2016 at 2:48 PM, Alex Hall <ah...@autodist.com> wrote: > I'm using the Crontool, yes, but I've also been doing searches on the web > interf

Re: [rt-users] LastUpdated for tickets not working?

2016-12-19 Thread Alex Hall
ped UntouchedInHours would do all that for me. Oh, and yes, LastUpdated does seem to have normal values in it. They're in GMT time, but they seem to be correct. On Mon, Dec 19, 2016 at 2:37 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Mon, Dec 19, 2016 at 12:54

[rt-users] LastUpdated for tickets not working?

2016-12-19 Thread Alex Hall
ere, now that UntouchedInHours has been fixed to use RT::Condition and not RT::Condition::Generic, but neither am I getting the tickets I should be. Thanks for any ideas! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] constantly seeing error after RT::Extension::Announce

2016-12-19 Thread Alex Hall
gt; > > Hi Alex, > > This sounds like you missed the 'make initdb' step that creates the custom > field: > > https://metacpan.org/pod/RT::Extension::Announce#INSTALLATION > > https://st.aticpan.org/source/BPS/RT-Extension-Announce-1.01 > /etc/initialdata > > Regards, > > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Where to put Crontool conditions?

2016-12-19 Thread Alex Hall
his is simply not updated for the newer RT > > versions? What's the right path to use under 4.4.1? Thanks. Oh, the > > page I'm using: > > https://rt-wiki.bestpractical.com/wiki/UntouchedInHours > > > like any custom RT scrip condition: local/lib/RT/Condition/ (you ne

[rt-users] Where to put Crontool conditions?

2016-12-19 Thread Alex Hall
path to use under 4.4.1? Thanks. Oh, the page I'm using: https://rt-wiki.bestpractical.com/wiki/UntouchedInHours -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] constantly seeing error after RT::Extension::Announce

2016-12-16 Thread Alex Hall
modifications to the display and CSS of the plugin, but nothing about "announcement groups". What could cause this error, should I worry, and can I fix or hide it? I'm worried it will hide other errors or warnings, given how often it repeats itself. Thanks. -- Alex Hall Automatic Di

Re: [rt-users] Transaction appears to have no content

2016-12-15 Thread Alex Hall
all is fine. This issue occurre only when i send > message to requestor. > > some ideas ? > > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 > -- Alex Hall Automatic Distr

Re: [rt-users] All users can comment despite that right being revoked

2016-12-15 Thread Alex Hall
for testing? Rights debugging sounds very useful! On Thu, Dec 15, 2016 at 11:56 AM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Thu, Dec 15, 2016 at 8:28 AM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > > We've just discovered something odd. It se

[rt-users] All users can comment despite that right being revoked

2016-12-15 Thread Alex Hall
what value to look for. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-12 Thread Alex Hall
lives in some other sbin folder on the system and not this one. On Mon, Dec 12, 2016 at 1:12 PM, Jeff Voskamp <javosk...@uwaterloo.ca> wrote: > On 12/12/16 10:42 AM, Alex Hall wrote: > >> Hi all, >> I think I can say definitely that this is a bug. I added the DB >> c

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-12 Thread Alex Hall
under RT_SiteConfig.d, and they all work. It's just rt-fulltext-indexer that seems to have trouble accessing them. This explains a lot, and hopefully gets fixed in the next release. Thanks for everyone's suggestions and help. On Sat, Dec 10, 2016 at 5:56 AM, Alex Hall <ah...@autodist.com>

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-10 Thread Alex Hall
instead of a single .pm file. I'll have to try putting my database credentials in the actual PM file later today, once I'm awake, to see if that helps. Sent from my iPhone > On Dec 10, 2016, at 03:47, Alex Vandiver <a...@chmrr.net> wrote: > > On Fri, 9 Dec 2016 17:30:31 -0500

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-09 Thread Alex Hall
g from the RT configuration, nor from /home/www-data/rtrc. On Fri, Dec 9, 2016 at 5:12 PM, Landon Stewart <lstew...@internap.com> wrote: > On Dec 9, 2016, at 2:06 PM, Alex Hall <ah...@autodist.com> wrote: > > > I thought the tool I had to run periodically was > /opt/rt4/s

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-09 Thread Alex Hall
database credentials. Unless the guides on this are wrong, and the setup one is the one I have to run with cron? On Fri, Dec 9, 2016 at 4:40 PM, Landon Stewart <lstew...@internap.com> wrote: > On Dec 9, 2016, at 1:33 PM, Alex Hall <ah...@autodist.com> wrote: > > > I still

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-09 Thread Alex Hall
at 10:38 AM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > I completely forgot to set up rt-fulltext-indexer as a cron job after > initially enabling FTS. When I run it now, it complains that the database > credentials are wrong, and yes, they definitely are. How do I give it t

Re: [rt-users] missing callbacks in 4.4.1 CSS?

2016-12-09 Thread Alex Hall
the proper way in, at least, 4.2. > > -m > > On Dec 9, 2016 9:55 AM, "Alex Hall" <ah...@autodist.com> wrote: > >> Hey all, >> I'm trying to add a background image to a div, so went looking for the >> callback the wiki describes. The wiki uses 3

[rt-users] missing callbacks in 4.4.1 CSS?

2016-12-09 Thread Alex Hall
it? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

[rt-users] error during RT::Extension::Announce initdb

2016-12-08 Thread Alex Hall
/../lib/RT/Handle.pm:1145) Done inserting data. Done. Is this anything I need to worry about for the extension to work properly, or, in fact, do I need to worry about it for *any* reason? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training

[rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-08 Thread Alex Hall
-email-dashboards, but it doesn't seem to be doing so. I know I've done this once before, I just don't remember (and can't find) how I did it. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https

[rt-users] which scripts fire when

2016-12-07 Thread Alex Hall
for a single transaction, and I need to better understand how the different scripts decide when to fire and when to stay quiet. Thanks as always! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https

[rt-users] Preventing duplicate emails

2016-12-07 Thread Alex Hall
is there an example of a script that will? Some way to prevent identical emails going to one person more than once? Or, given that this would be one script and thus couldn't access the details of other scripts when a transaction happens, is this simply not possible? Thanks for any ideas. -- Alex Hall

[rt-users] simple search not finding words in subjects?

2016-11-30 Thread Alex Hall
way to customize the simple search query in the configuration options. Is this possible? If so, what's the recommended way? In case it matters, we do have full text indexing on. RT4.4.1 on Debian 8. Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR

[rt-users] Custom fields in saved searches

2016-11-30 Thread Alex Hall
in, although given how many different ways there seem to be to write in a CF, I could just be doing it wrong. Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Alex Hall
.@rice.edu> wrote: > > Hi Alex, > > You do not record your transaction in your scrip. That means that the > system does not know that a change has been made and to invalidate the > caches. You will either need to record it or live with the result. > > Regards, > Ken

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Alex Hall
. The owner is set correctly if you view the ticket, but not if that ticket appears in a search results page. Thanks. On Fri, Nov 18, 2016 at 9:18 AM, Alex Hall <ah...@autodist.com> wrote: > We always leave it at the default. I did a search for "queue:technology", > and her

[rt-users] how to supply db credentials to rt-email-dashboards?

2016-11-25 Thread Alex Hall
the configuration files, where do they come from and how can I supply them? The tool's help text didn't list any DB settings as possible flags. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https

Re: [rt-users] Automatically allow CCs access to tickets out of their queues?

2016-11-25 Thread Alex Hall
Please disregard the below email. The Graphics guy had been one-time CC-ed, not permanently CC-ed, and no one realized it until just now. Sorry for the pointless message. I do need to find a way to turn one-time CC into permanent, for just this reason. On Fri, Nov 25, 2016 at 3:45 PM, Alex Hall

[rt-users] Automatically allow CCs access to tickets out of their queues?

2016-11-25 Thread Alex Hall
. Is that possible to do? I know we could make teams or temporary groups, but I'd prefer an automated solution that doesn't require even more work from a staff who are only grudgingly using the new ticket system to begin with. :) Thanks for any help. -- Alex Hall Automatic Distributors, IT department ah

[rt-users] Emailing dashboards?

2016-11-23 Thread Alex Hall
en through users and settings, but didn't find it. This must be obvious, but where would I tell users to go to set up subscriptions to their custom dashboards? I just want certain users to get emails once a day with the content of a specific saved search. Thanks! -- Alex Hall Automatic Di

Re: [rt-users] Greetings to recent adopters of RT and invitation for group study

2016-11-22 Thread Alex Hall
I'm still pretty new to RT, so would like to join such a session. Thanks. Sent from my iPhone > On Nov 22, 2016, at 08:25, Reza wrote: > > Greetings new and recent adopters to RT! > > I recently joined the community and though I have RT running in a production >

Re: [rt-users] Timezone set to GMT?

2016-11-21 Thread Alex Hall
n this file, but I'm still not sure why this doesn't work. On Sat, Nov 19, 2016 at 1:17 AM, Landon Stewart <lstew...@internap.com> wrote: > On Nov 18, 2016, at 11:40 AM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > I have the timezone set in SiteConfig how it came

[rt-users] Timezone set to GMT?

2016-11-18 Thread Alex Hall
might have changed, or when. Is there more to the timezone than letting RT pick it up from /etc/timezone? Do I need to worry about setting MySQL somehow? The file is 644, so is readable by everyone. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4

Re: [rt-users] Owner not showing in search results?

2016-11-18 Thread Alex Hall
cht Dresden, HRB 23 086 > > > > *Von:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im > Auftrag von *Alex Hall > *Gesendet:* Freitag, 18. November 2016 14:29 > *An:* rt-users <rt-users@lists.bestpractical.com> > *Betreff:* [rt-users] Owner not showin

[rt-users] Owner not showing in search results?

2016-11-18 Thread Alex Hall
($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => $Actor, RecordTransaction => 0); unless( $status ) { $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" ); return undef; } return 1; -- Alex Hall Automatic Distributors, IT

[rt-users] questions about crontool user setup

2016-11-17 Thread Alex Hall
rights the Wiki page mentions (view/modify tickets in all queues)? That is, do I need to grant specific user rights, because of security concerns surrounding making this user a full admin, or can I just make it an admin? Thanks for any explanations. -- Alex Hall Automatic Distributors

Re: [rt-users] FTS enabled in SiteConfig, but not being enabled

2016-11-15 Thread Alex Hall
gr...@d.umn.edu> wrote: > On Tue, Nov 15, 2016 at 9:56 AM, Alex Hall <ah...@autodist.com> wrote: > > Good thought, but that doesn't seem to have helped. It still says that > > Enable and Indexed are 0 in the system configuration page. > > > > On Tue, Nov 15, 201

Re: [rt-users] FTS enabled in SiteConfig, but not being enabled

2016-11-15 Thread Alex Hall
the mason cache. > > Best Regards > > Martin > > > On 2016-11-15 15:34, Alex Hall wrote: > >> Hi all, >> I've enabled FTS on the database, and restarted the server just to be >> sure. I have this line in one of my config files: >> >> Set( %

[rt-users] FTS enabled in SiteConfig, but not being enabled

2016-11-15 Thread Alex Hall
1, MySQL 5.7, Debian 8. What's the trick to getting FTS to work? Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] Enabling full text index, getting "MySQL server has gone away"

2016-11-14 Thread Alex Hall
80 > > > > > > James > > > > *From:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On > Behalf Of *Alex Hall > *Sent:* Monday, November 14, 2016 7:57 AM > *To:* martin.whel...@greenhills-it.co.uk > *Cc:* rt-users > *Subject:* Re:

Re: [rt-users] Unable to create tickets after MySQL update?

2016-11-14 Thread Alex Hall
, or maybe because the tutorials I'd read made updating sound so easy, I completely forgot to run all this on the test server first. Not a good move on my part. On Mon, Nov 14, 2016 at 4:24 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Mon, Nov 14, 2016 at 10:3

Re: [rt-users] Unable to create tickets after MySQL update?

2016-11-14 Thread Alex Hall
(that looks like a variable pointer) instead of an integer that's causing the problem. Until I fix this, no one can make tickets, so if anyone has any suggestions, please share them. Thanks. On Mon, Nov 14, 2016 at 11:37 AM, Alex Hall <ah...@autodist.com> wrote: > Hello again all, > I just

Re: [rt-users] Enabling full text index, getting "MySQL server has gone away"

2016-11-14 Thread Alex Hall
< martin.whel...@greenhills-it.co.uk> wrote: > Hi Alex, > > I think the mysql configuration be "max_allowed_packet" rather than > "max_packet_size". > > Best Regards > > Martin > > > On 2016-11-14 13:54, Alex Hall wrote: > >> I should

[rt-users] Unable to create tickets after MySQL update?

2016-11-14 Thread Alex Hall
. Is there anything I can do to fix this? I'd rather not revert to 5.5, because I still want that full-text indexing at some point and would rather fix this problem so I can keep trying to do that. Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4

[rt-users] Enabling full text index, getting "MySQL server has gone away"

2016-11-14 Thread Alex Hall
appen? Any suggestions on what to do about it? Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

[rt-users] Making one-time CC permanent CC on ticket creation?

2016-11-10 Thread Alex Hall
and rewirte the text hints, but that isn't proving to be the case at all. Is there an easier way of doing what I want? Did I miss the obvious in Create.html? Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions

[rt-users] Safe to upgrade from MySQL5.5?

2016-11-10 Thread Alex Hall
in MySQL between 5.5 and 5.7? Is there anything else, aside from backing up, I should know or consider before upgrading? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com

Re: [rt-users] Mapping users of a particular LDAP database to a specific queue

2016-11-09 Thread Alex Hall
ting or copying of this email > is strictly prohibited and appropriate legal action will be taken. > > --- > > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 > -- Alex Hall Automati

Re: [rt-users] Unable to drag files to attach them?

2016-11-08 Thread Alex Hall
ote: > On Nov 8, 2016, at 10:39 AM, Alex Hall <ah...@autodist.com> wrote: > > > Hi all, > Users are complaining that they can't drag/drop files to attach them to > tickets. I can't see the screen, so don't use a mouse, so can't test this > first-hand. Are there br

Re: [rt-users] Unable to drag files to attach them?

2016-11-08 Thread Alex Hall
2016 at 2:51 PM, Landon Stewart <lstew...@internap.com> wrote: > On Nov 8, 2016, at 10:39 AM, Alex Hall <ah...@autodist.com> wrote: > > > Hi all, > Users are complaining that they can't drag/drop files to attach them to > tickets. I can't see the screen, so don't use

[rt-users] avoiding duplicate emails for transaction types

2016-11-08 Thread Alex Hall
the same as global ones in queues, will RT be able to handle multiple scripts for one event in a hierarchical way? -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles

[rt-users] Unable to drag files to attach them?

2016-11-08 Thread Alex Hall
. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

[rt-users] Ticket owners not always showing in search results

2016-11-07 Thread Alex Hall
tor ); my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => $Actor, RecordTransaction => 0); unless( $status ) { $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" ); return undef; } return 1; -- Alex Hall Automatic Distrib

[rt-users] color-coding tickets by priority?

2016-11-07 Thread Alex Hall
be easy enough to add that to the div in the HTML, but before I go making solutions, I wanted to see what RT already had in place. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com

Re: [rt-users] Searching ticket content?

2016-11-07 Thread Alex Hall
Hi all, That 'subject' dropdown has content-type, but not just content. Is there a setting I've missed? On Mon, Nov 7, 2016 at 9:16 AM, Kenneth Marshall <k...@rice.edu> wrote: > On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote: > > Hello list, > > Some users

[rt-users] Searching ticket content?

2016-11-07 Thread Alex Hall
a way to search for a string they enter when they're ready to search? I don't want to expose the actual SQL query, as there's too much chance of a misplaced punctuation mark or mistyped character causing errors. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Checking Mason template syntax?

2016-11-04 Thread Alex Hall
to confirm my syntax won't kill RT before making a template live? -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] modifying SelfService

2016-11-04 Thread Alex Hall
uot;; > > > > > > > > (to just see what happens) > > > > > > > > And it’s still same (it shows me only my tickets). Even when I change > > You probably need to clear your mason cache: > > sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -dele

Re: [rt-users] Finding queue priority in script?

2016-11-02 Thread Alex Hall
of how to set the default values for a >> queue. >> >> share/html/Admin/Queues/DefaultValues.html >> >> Looks like the SetDefaultValue method for Queues isn't documented or a >> least I haven't found where, which seems odd >> as I've always found RT to be

[rt-users] Enable devel-mode on existing RT instance?

2016-11-02 Thread Alex Hall
to the unpacked source and re-run the configure script, or is there more to it? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017

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