Re: [rt-users] RT::User::ExternalAuthId Unimplemented in RT::Record

2017-02-02 Thread Alex Vandiver
On Thu, 2 Feb 2017 19:59:47 + Daniel Burchfield wrote: > I am trying to get RT to pull in users from my local active directory > and use AD for auth. Meaning when I change a user's password in AD it > should reflect the change in RT. I'm running RT 4.4.1. Currently,

Re: [rt-users] Problem with index

2017-01-11 Thread Alex Vandiver
On Wed, 11 Jan 2017 15:17:53 -0500 François Meehan wrote: > We are using RT 4.2.12. We noticed that the indexation stopped working. > When trying to run the indexer manually, I would get: > > [11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute > failed: MySQL

Re: [rt-users] Queue still being CC'ed with $ParseNewMessageForTicketCcs and $RTAddressRegexp

2017-01-10 Thread Alex Vandiver
On Tue, 10 Jan 2017 20:26:05 + "Cena, Stephen (ext. 300)" wrote: > Set($RTAddressRegexp, '(local-part1@domain1\.tld)| > (local-part2@domain2\.tld)| > (local-part3@domain3\.tld)| > : > : > (local-partN@domainN\.tld)/xi'); If you want to use the /x modifier, provide a regular

Re: [rt-users] Where to put crontool scripts?

2017-01-04 Thread Alex Vandiver
On Wed, 4 Jan 2017 11:13:38 -0500 Alex Hall wrote: > I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts" > folder, but I don't know what RT upgrades might do to that. RT upgrades won't remove any extra files you have lying around. - Alex

Re: [rt-users] RT 4.4.1 and transaction isolation level on Postgres

2017-01-04 Thread Alex Vandiver
On Tue, 3 Jan 2017 17:06:47 +0100 Václav Ovsík wrote: > How about the Mysql don't have this problem - is this caused by > the different default transaction isolation level or not? MySQL suffers from the exact same problem -- but, as it happens, both more silently and more

Re: [rt-users] RT 4.4.1 and transaction isolation level on Postgres

2017-01-02 Thread Alex Vandiver
On Mon, 2 Jan 2017 17:12:29 +0100 Václav Ovsík wrote: > Can anybody confirm on different system? Thanks for the detailed replication instructions. I can replicate, and have tracked down a minimal replication case. I'll drop my findings and suggestion on your ticket. The

Re: [rt-users] Ticket SQL for dates?

2016-12-31 Thread Alex Vandiver
On Sat, 31 Dec 2016 12:41:21 -0500 Alex Hall wrote: > In a thread a week or two ago, I was asking about the syntax for finding > tickets by relative dates, like "3 days ago". It wasn't working, and at > least one other list member was able to confirm that it wasn't. You're

Re: [rt-users] mysql DB engine ndbdcluster

2016-12-15 Thread Alex Vandiver
On Wed, 14 Dec 2016 09:42:42 -0500 Mike Diehl wrote: > At the risk of picking a fight, I'd like to understand this a bit better. Happy to explain more -- and my instinct may have been wrong on one count; see below. > As long as the database supports minimum functions,

Re: [rt-users] mysql DB engine ndbdcluster

2016-12-13 Thread Alex Vandiver
On Tue, 13 Dec 2016 12:25:37 +0100 Pescoller Reinhold wrote: > Thanks for your informations. > > I tried to do so but rt give me an error that innodb is required and > that I should upgrade my tables. > Have I to change this direct in the code? lib/RT/Handle.pm:

Re: [rt-users] mysql DB engine ndbdcluster

2016-12-13 Thread Alex Vandiver
On Tue, 13 Dec 2016 10:28:41 +0100 Reinhold Pescoller wrote: > Is there some possibilty to change the default db engine from innodb to > ndbdcluster in rt4? RT assumes REPEATABLE READ isolation; you may encounter subtle and difficult to diagnose bugs under READ COMMITTED

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

2016-12-10 Thread Alex Vandiver
On Fri, 9 Dec 2016 17:30:31 -0500 Alex Hall wrote: > What this file never says is how to tell the indexer tool how to connect to > the database. It clearly isn't pulling from the RT configuration, nor from > /home/www-data/rtrc. The indexer reads and uses the database

Re: [rt-users] FTS enabled in SiteConfig, but not being enabled

2016-11-16 Thread Alex Vandiver
On Tue, 15 Nov 2016 11:36:53 -0500 Alex Hall wrote: > I found the problem. I've seen "Table" and "TableName" both used in sample > configurations, but apparently only one is correct. As soon as I switched > to "Table" in my config file, FTS enabled itself. If any of the

Re: [rt-users] rt-setup-fulltext-index dropped DB connections with MySQL

2016-10-13 Thread Alex Vandiver
On Thu, 13 Oct 2016 20:32:36 + James Zuelow wrote: > Package versions at the moment are MySQL 5.6.30, Perl 5.2.22, and > request-tracker 4.2.13. There is a Perl 5.4 upgrade available, but > that breaks my rt4 installation. For reference, your perl versions are not

Re: [rt-users] Customizing with Overlays

2016-10-02 Thread Alex Vandiver
On Mon, 3 Oct 2016 08:58:25 +0530 Nilesh wrote: > Can I put my Overlay files in local/lib? Yup; that's what's generally suggested. > Do I have to maintain the same directory structure? Yes. > Let's say I have to customize RT::Action::SendEmail, so my Overlay should > be in

Re: [rt-users] Bug about subject in utf-8

2016-09-01 Thread Alex Vandiver
On Thu, 1 Sep 2016 09:42:59 +0200 Albert Shih wrote: > > First, https://tools.ietf.org/html/rfc2047#page-5 > > unencoded white space characters (such as SPACE and HTAB) are > > FORBIDDEN within an 'encoded-word' > > > > As such, "=?utf-8?q? #NUMBER=5D?=" is not a valid

Re: [rt-users] Bug about subject in utf-8

2016-09-01 Thread Alex Vandiver
On Wed, 31 Aug 2016 23:12:28 +0200 Albert Shih wrote: > So until known everything is correct. The problem is when the person who > answer this ticket encode the subject like this > > =?utf-8?q?Re=3A?==?utf-8?q?_=5BRTTAG =?utf-8?q? #NUMBER=5D?= Bonjour >

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

2016-08-26 Thread Alex Vandiver
On Tue, 23 Aug 2016 13:21:20 +0200 Claes Merin wrote: > I beg to differ about the attachments table, in our setup we rely on > customfields and there parameters. We have quite a few tickets that does > not have any attachments. > If you do not write anything in the message

Re: [rt-users] Full text indexing error with MySQL

2016-08-25 Thread Alex Vandiver
On Thu, 25 Aug 2016 20:49:48 -0700 Omen Wild wrote: > I activated the full text indexing under Ubuntu 16.04 (request-tracker4 > 4.2.12-5) and (mysql-server 5.7.13-0ubuntu0.16.04.2). Both the initial > indexing and subsequent calls to rt-fulltext-indexer have the same error: > >

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

2016-08-19 Thread Alex Vandiver
On Fri, 19 Aug 2016 16:35:07 +0200 Claes Merin wrote: > We are using sphinx (since last night) for FTS searches. > > Setup is as described in this excellent guide: > > http://blog.christosoft.de/2016/07/rt4-request-tracker4-fulltext-search-sphinx-debian-jessie/ Is there a

Re: [rt-users] manipulate correspond content in history

2016-08-19 Thread Alex Vandiver
On Fri, 19 Aug 2016 15:26:12 +0300 Woody - Wild Thing Safaris wrote: > My correspond scrip adds a table of CF values to the correspond email > from the template, and sends to the client. I would like those same > changes appended to the transaction content that

Re: [rt-users] RT adding words on the beginning of the emails

2016-08-04 Thread Alex Vandiver
On Thu, 4 Aug 2016 14:26:58 + Renos Nikolaou wrote: > We are using RT 4.4.1 and we would like to know why our RT adding the > word 'Capture' (When we forward screenshot from Snipping Tool to > outlook and then to open a ticket) and some other word like our >

Re: [rt-users] How to sync translations?

2016-07-27 Thread Alex Vandiver
On Tue, 26 Jul 2016 10:53:04 -0700 (MST) fleon wrote: > I have my own spanish translation (which i uploaded today in launchpad). It's > about 99% complete. But today i upgraded to 4.4.1 and lost my changes (i did > backup it first). Looks like there were failures

Re: [rt-users] Bizarre errors with shredder

2016-04-13 Thread Alex Vandiver
On Tue, 12 Apr 2016 10:41:24 +0200 (CEST) "Sternberger, Sven" wrote: > root@rt:~# /opt/rt4/sbin/rt-shredder --force --plugin > "Users=no_tickets,1;status,any;replace_relations,Nobody;limit,3;member_of,unprivileged" > SQL dump file is '/root/20160411T134517-0001.sql' >

Re: [rt-users] Full text indexer issue with img html tag

2016-03-31 Thread Alex Vandiver
On Thu, 31 Mar 2016 09:47:06 +0200 Peter Viskup wrote: > Just discovered we didn't ran rt-fulltext-indexer enough many times. > It proceeded with only 200 attachments at once. Is that some > limitation of PgSQL or rt-fulltext-indexer? Didn't read that in the > documentation.

Re: [rt-users] Full text indexer issue with img html tag

2016-03-30 Thread Alex Vandiver
On Wed, 30 Mar 2016 21:32:37 -0700 Alex Vandiver <a...@chmrr.net> wrote: > What version of RT? That's a symptom of RT 4.0.9 or earlier; 4.0.10 > contains a fix that makes RT simply skip that attachment. Actually, my mistake -- it was fixed in 4.0.3: https://github.com/bestpractic

Re: [rt-users] Full text indexer issue with img html tag

2016-03-30 Thread Alex Vandiver
On Wed, 30 Mar 2016 17:41:02 +0200 Peter Viskup wrote: > we are experiencing issue with full text indexer What version of RT? That's a symptom of RT 4.0.9 or earlier; gradi4.0.10 contains a fix that makes RT simply skip that attachment. - Alex - RT 4.4 and RTIR

Re: [rt-users] PostgreSQL full-text index default type: GiST or GIN

2016-03-19 Thread Alex Vandiver
On Thu, 17 Mar 2016 17:47:50 -0500 Matt Zagrabelny wrote: > > I am curious about the benchmarks you used to make this determination? > > In particular, the GIN fastscan option can dramatically improve search > > performance in versions 9.4 and above. Here is a nice discussion:

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

2015-10-09 Thread Alex Vandiver
On Wed, Oct 07, 2015 at 04:23:02PM -0500, k...@rice.edu wrote: > It looks like you should be able to change the following function in > lib/RT/Search/Simple.pm: [snip] RT 4.2.10 made the change to only search the Content field, and not also the Subject field, intentionally; see the commit the did

Re: [rt-users] GnuPG key management issues

2015-10-09 Thread Alex Vandiver
On Thu, Oct 08, 2015 at 08:40:37AM +0200, Christopher Kunz wrote: > we are using the RT::Crypt::GnuPG module and have run into an issue that > I'm afraid we cannot solve. > [snip] > This is where the problems start. With our current setup (and a local > keyring on the RT server), RT will try

Re: [rt-users] 'Started' not being set when ticket status changes from 'New' -> 'xxx'

2015-09-12 Thread Alex Vandiver
On Sat, 12 Sep 2015 13:37:51 -0700 Alex Vandiver <a...@chmrr.net> wrote: > On Fri, 11 Sep 2015 14:55:47 -0500 "k...@rice.edu" <k...@rice.edu> > wrote: > > Just to follow-up. I made a global scrip to set the 'Started' date > > field when it is un-set and

Re: [rt-users] 'Started' not being set when ticket status changes from 'New' -> 'xxx'

2015-09-12 Thread Alex Vandiver
On Fri, 11 Sep 2015 14:55:47 -0500 "k...@rice.edu" wrote: > Just to follow-up. I made a global scrip to set the 'Started' date > field when it is un-set and the transaction is a status change from > 'new' to either 'open' or 'resolved'. I thought that this was handled > by RT

Re: [rt-users] forwarding correspondence lacks important data in headers

2015-09-08 Thread Alex Vandiver
On Tue, Sep 08, 2015 at 08:56:53AM +0200, Arkadiusz Miśkiewicz wrote: > > Hi. > > rt 4.2.12, scenario - there is a ticket, user enters new correspondence via > web interface which is send via email to requestor. > > Then user clicks "forward" near that correspondence and forwards it to third

Re: [rt-users] forwarding correspondence lacks important data in headers

2015-09-08 Thread Alex Vandiver
On Tue, Sep 08, 2015 at 03:35:46AM -0400, Alex Vandiver wrote: > > I would expect to see proper From, To, Subject, Date (like in original > > correspondence) and possibly other headers, too. Also there is incorrect > > Content-Length in it. > > Hm -- the content-len

Re: [rt-users] rt-mailgate needs http for comment

2015-09-06 Thread Alex Vandiver
On Sat, Sep 05, 2015 at 11:22:48PM -0700, Joseph D. Wagner wrote: > I had apache set to allow rt over https only. Trying over http would fail. > > rt-mailgate was working perfectly fine over https when using > "--action correspond". However, when using "--action comment", it > fails saying it

Re: [rt-users] rt-mailgate needs http for comment

2015-09-06 Thread Alex Vandiver
On Sun, Sep 06, 2015 at 12:31:28AM -0700, Joseph D. Wagner wrote: > Here it is. I left everything intact except the url. > [snip] Those look fine. Double-check that you have not multiply-defined prc-staff elsewhere in aliases, and that you've run `newaliases`. Short of that, my only suggestion

Re: [rt-users] Customize QuickSearch for RT 4.0.19 - Removing all

2015-09-04 Thread Alex Vandiver
On Fri, Sep 04, 2015 at 09:45:56AM -0700, ewanchic wrote: > I'm not Looking to change the Lifecycles because that look fine to me, but I > would like to just remove all the extra criteria and just focus on the > criteria requested in the Quick Search. Is this possible? Thanks

Re: [rt-users] RT and Disaster Recovery - problem

2015-09-02 Thread Alex Vandiver
On Wed, Sep 02, 2015 at 03:11:52PM +, Guadagnino Cristiano wrote: > Our RT servers are virtualized on VMware. > [snip] > However, the problem is that - after reconfiguring the VMs - RT becomes > slow as a snail (tens of seconds for each page change/refresh). Do the VMs have any snapshots

Re: [rt-users] scrip to delete a Cc adress in a ticket

2015-09-01 Thread Alex Vandiver
On Mon, Aug 31, 2015 at 05:24:51PM +0200, Loïc Cadoret wrote: > We are running RT 3.8.11 (update to RT 4.2.x is currently not an option) Your RT instance contains arbitrary remote execution of code, session fixation and hijacking, XSS injection, SQL injection, and weak password hashing that

Re: [rt-users] Pg FTS query works, RT search returns 0 results ( was: '.' as delimiter/boundary breaks domain name searches)

2015-09-01 Thread Alex Vandiver
On Mon, Aug 31, 2015 at 09:39:19AM -0400, Jeff Blaine wrote: > I'm reviving this one time in case anyone has further ideas. > > * PostgreSQL 8.4.20 (RHEL 6.6) with FTS does the right > thing when parsing an email address[1] > > * An RT 4.2.12 search for the same string returns 0 results[2]. >

Re: [rt-users] All Incoming SMIME Signed Messages Showing as No Trust

2015-07-24 Thread Alex Vandiver
On Thu, 16 Jul 2015 15:52:34 -0400 Zoey Schutt z...@braincoral.io wrote: OS and RT4 Info: Debian GNU/Linux 7 (wheezy) Apache/2.2.22 (Debian) PHP 5.5.26-1~dotdeb+7.4 Request Tracker 4.2.11 As a note, RT is written in Perl, not PHP. The other useful version to know is the version of

Re: [rt-users] can't create ticket when On Create Autoreply To Requestors scrip is enabled

2015-07-24 Thread Alex Vandiver
On Wed, 15 Jul 2015 11:46:08 -0700 Roman Massey romanmas...@gmail.com wrote: On a fairly fresh RT 4.2.9 install, having a weird problem. Unable to create tickets, when creating through web interface it sits for about a minute then gets an error. When creating through email, it gets same error

Re: [rt-users] Question about pgp headers using GnuPG Inline option

2015-07-14 Thread Alex Vandiver
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Tue, 14 Jul 2015 22:51:55 -0500 Mario Góngora mariogongor...@gmail.com wrote: I am trying to implement GnuPG on my RT (version 4.2.10) with the Inline option, but when I send a message people are receiving this type of wrapping : Can you show

Re: [rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Alex Vandiver
On Mon, 22 Jun 2015 19:10:50 +0200 Marcos Orallo m_ora...@yahoo.es wrote: I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, mod_fcgid Today we had a very concerning issue regarding a notification being sent to a requestor even when it had been explicitly unchecked in the

Re: [rt-users] Full-Text Search: RT-4.2.11 MySQL 5.6.25 vs MariaDB 10.0.19+Sphinx

2015-06-10 Thread Alex Vandiver
On Wed, 10 Jun 2015 19:47:27 + Paul Hirose pthir...@ucdavis.edu wrote: In short, trying to find the best mechanism for FTS, whether I can use MySQL 5.6.25 InnoDB, or MariaDB 10.0.19 + Sphinx on RHEL 7. My answers below assume RT 4.2.11 -- there were some order-of-magnitude speed

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Alex Vandiver
On Thu, 4 Jun 2015 12:31:57 + Bob Shaker rsha...@ardencompanies.com wrote: You don’t need 2 separate emails for those fields. Our instance works fine with the same email in both fields. This isn't a good idea, though it does _work_. The problem is when someone records a comment, and it

Re: [rt-users] [SOLVED] Re: charset troubles

2015-05-14 Thread Alex Vandiver
On Thu, 14 May 2015 16:50:23 +0200 m...@netbsd.org (Emmanuel Dreyfus) wrote: I fixed it. Replying to myself with the whole story for someone else's future reference. Good to hear the full debugging story. The problem was database encoding. RT can use PostgreSQL with encoding UTF-8 or the

Re: [rt-users] ticket content search maybe doesn't work as excepted

2015-05-12 Thread Alex Vandiver
On Tue, 12 May 2015 17:11:59 +0200 Christian Loos cl...@netcologne.de wrote: playing around with the ticket content search I discovered many false positive results. Yup -- known bug: https://issues.bestpractical.com/Ticket/Display.html?id=19237 - Alex

Re: [rt-users] Upgrading web/email server...should I upgrade RT itself too?

2015-05-08 Thread Alex Vandiver
On Fri, 8 May 2015 14:11:08 + Beachey, Kendric kendric.beac...@garmin.com wrote: My question...is RT 4.0.17 itself old enough that I really ought to upgrade it as well? Yes. 4.0.17 has published security vulnerabilities against it (CVE-2015-1464, CVE-2015-1165, CVE-2014-9472):

[rt-users] [rt-announce] Assets 1.05 released

2015-05-06 Thread Alex Vandiver
Assets 1.05 -- 2015-05-06 - We are pleased to announce Assets 1.05. https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.05.tar.gz https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.05.tar.gz.asc SHA1 sums

Re: [rt-users] charset troubles

2015-05-01 Thread Alex Vandiver
On Fri, 1 May 2015 10:01:02 +0200 m...@netbsd.org (Emmanuel Dreyfus) wrote: In database, I have in both cases Which database? In your original mail, you said: p5-DBD-mysql-4.031 [...] postgresql-9.4.1 Which database are you using? - Alex

Re: [rt-users] charset troubles

2015-04-30 Thread Alex Vandiver
On Thu, 30 Apr 2015 21:08:00 +0200 m...@netbsd.org (Emmanuel Dreyfus) wrote: I just upgraded Apache to 2.4 and RT to latest 3.8 RT 3.8 reached end-of-life over a year ago. No release of Apache 2.4 had been made before RT 3.8 was in critical security releases only. I'm unsurprised that there are

Re: [rt-users] RT and SMTP

2015-04-29 Thread Alex Vandiver
On Wed, 29 Apr 2015 15:14:40 +0100 ABD EL MALEK BOUBARNOUS abdelmalekboubarn...@student.emi.ac.ma wrote: How can I configue RT to use an SMTP server instead of sendmail ? RT 4.2 removed the ability to speak directly to an SMTP server -- as operating in such a configuration meant that outgoing

Re: [rt-users] Including CSS on template - RT

2015-04-29 Thread Alex Vandiver
On Wed, 29 Apr 2015 17:41:34 -0300 Murillo Azambuja Gonçalves muri...@ifi.unicamp.br wrote: Hello, Please do not cross-post your question to both rt-users and rt-devel. rt-users is the appropriate venue for this question. [snip] But the template accuses an error when I use CSS: This is

Re: [rt-users] slowness in RT when creating a ticket

2015-04-28 Thread Alex Vandiver
On Tue, 28 Apr 2015 15:20:44 +0100 ABD EL MALEK BOUBARNOUS abdelmalekboubarn...@student.emi.ac.ma wrote: Hi everyone, Please stop cross-posting. Your questions are best suited for rt-users, not rt-devel. I've just deployed RT 4.2 on Apache2 in my localhost machine, I also configured it to

Re: [rt-users] slowness in RT when creating a ticket

2015-04-28 Thread Alex Vandiver
On Tue, 28 Apr 2015 16:43:03 +0100 ABD EL MALEK BOUBARNOUS abdelmalekboubarn...@student.emi.ac.ma wrote: in my configuration $MailCommand is set to 'sendmailpipe', on the other hand CommentAddress, CorrespondAddress and OwnerEmail are all set to my personal gmail adress, can this be the source

Re: [rt-users] rt 2.4.10

2015-04-22 Thread Alex Vandiver
On Wed, 22 Apr 2015 23:22:56 +0200 Nick price np...@hotmail.com wrote: When will 4.2.11 be released We hope to get a release candidate out the door this week. To be clear, however, 4.2.11 is not necessary to run on Apache 2.4 -- the documentation is the only piece that was updated in that

Re: [rt-users] rt 2.4.10

2015-04-22 Thread Alex Vandiver
On Wed, 22 Apr 2015 18:12:27 + Nick Price np...@hotmail.com wrote: I have been told that the documentation shipped with 4.2.10 isn't OK to use with apache 2.4 The upcoming 4.2.11 documentation has been extended to provide a configuration that works on Apache 2.0, 2.2, and 2.4. Until the

Re: [rt-users] Theme editor in 4.2.10 says GD is disabled or not installed.

2015-04-10 Thread Alex Vandiver
On Fri, 10 Apr 2015 12:25:02 -0500 k...@rice.edu k...@rice.edu wrote: Okay, I just checked and once I upload a supported logo image type the error goes away. Since it was there before doing anything, it threw me off and I thought that there was a problem. Thank you for the feedback. This is

Re: [rt-users] RT::Extension::Announce post install question

2015-04-08 Thread Alex Vandiver
On Wed, 8 Apr 2015 15:36:31 + Karres, Dean kar...@illinois.edu wrote: Hi, I am running RT 4.2.10. I just used cpan to install RT::Extension::Announce and I looked at the resulting install messages. Installing using the cpan or cpanm command-line clients will never run the make initdb

Re: [rt-users] RT 4.2 DB access through DB session pooler?

2015-04-02 Thread Alex Vandiver
On Thu, 2 Apr 2015 09:30:13 -0500 k...@rice.edu k...@rice.edu wrote: We are working on an upgrade from RT 3.8.x to RT 4.2.x to get to a supported version of RT and take advantage of the new features and enhancements. In order to manage the PostgreSQL connections, we are using pgbouncer.

Re: [rt-users] HTML - text conversion

2015-03-31 Thread Alex Vandiver
On Tue, 31 Mar 2015 09:31:38 +0300 Vlad Shpolyanskiy vlad.shpolyans...@gmail.com wrote: [warning]: Could not find or run external 'w3m' HTML formatter in $PATH (/sbin:/bin:/usr/sbin:/usr/bin) -- you may need to install it or provide the full path

Re: [rt-users] HTML - text conversion

2015-03-30 Thread Alex Vandiver
On Mon, 30 Mar 2015 13:18:03 +0300 Vlad V. Shpolyanskiy vlad.shpolyans...@gmail.com wrote: But while adding to RT_siteconfig string Set($HTMLFormatter, '/usr/local/lib/perl5/site_perl/HTML/FormatText/W3m.pm'); If you want to use w3m, all you need is: Set($HTMLFormatter, 'w3m'); The

Re: [rt-users] Change transaction creator

2015-03-25 Thread Alex Vandiver
On Wed, 25 Mar 2015 03:36:38 -0700 (MST) andriusk andrius.kul...@gmail.com wrote: I want to change the creator of the transaction, if it is done lets say via REST, in other words if creator is REST_USER change it to USER_1. Is that possible? I guess that the Creator is set in

Re: [rt-users] Mute notify requestor on resolve? (almost got it!)

2015-03-25 Thread Alex Vandiver
On Wed, 25 Mar 2015 10:11:14 -0700 Roman Massey romanmas...@gmail.com wrote: Hello, [snip] Any tips will be greatly appreciated. Thanks! Move the Notify scrip to being in stage Batch. This will mean it won't appear in the preview of outgoing notifications on the ticket Reply page, but will

Re: [rt-users] HTML emails from CLI

2015-03-19 Thread Alex Vandiver
On Wed, 18 Mar 2015 10:44:43 + Eierschmalz, Bernhard bernhard.eierschm...@scheppach.com wrote: Is there any way to create Tickets with HTML email from CLI? rt create -t ticket -ct text/html - Alex

Re: [rt-users] Search Query Builder Issues (Space Encoding?)

2015-03-19 Thread Alex Vandiver
On Thu, 19 Mar 2015 11:20:51 -0400 Richard Stevens piratef...@gmail.com wrote: Hello, We recently upgrades to RT 4.2.10 / RT-IR-3.2.0 and I'm seeing intermittent issues on search commands involving custom fields with spaces: [snip] The spaces are a red herring. The actual difference is

Re: [rt-users] RT 4.x multi-instances

2015-03-16 Thread Alex Vandiver
On Sat, 14 Mar 2015 13:30:54 -0400 Gaston Huot gas...@huot.me wrote: Hello. Is there something new about running 2 RT-4.x instances on the same installation ? Most comments are quite outdated, including the wiki. Someone doing it using version 4.x ? Just install into two directories and

Re: [rt-users] script to check out if max attachment size is reached

2015-03-06 Thread Alex Vandiver
On Fri, 06 Mar 2015 12:42:38 +0100 Loïc Cadoret lcado...@keyyo.com wrote: Greetings rt-users followers, I would like to create a script that check out if the max attachment size of a response is reached and if so, send an autoreply to the requestor informing him that his documents are too

Re: [rt-users] Issues with Article Permissions

2015-03-06 Thread Alex Vandiver
On Thu, 5 Mar 2015 12:06:55 +1100 Matthew Crozier matt...@staff.broadbandsolutions.com.au wrote: I'm having an issue when attempting to create a new article as the root (SuperUser rights) account. It simply says Permission denied Check your error logs. Running rt-validator --check might also

Re: [rt-users] RT saves data in quoted-printable, why???

2015-03-05 Thread Alex Vandiver
On Thu, 5 Mar 2015 18:50:57 +0100 Palle Girgensohn * Ensure that all data containing non-ASCII is quoted-printable encoded for PostgreSQL, instead of merely all data not claiming to be text/plain Why is this? It seems it is doing more harm than good -- it makes it harder to use indexes

Re: [rt-users] Upgrade to 4.2.9 Lost Dashboards.

2015-03-05 Thread Alex Vandiver
On Thu, 5 Mar 2015 14:52:39 -0500 Alex Vandiver ale...@bestpractical.com wrote: On Wed, 25 Feb 2015 11:52:37 + Sam Maher sam.ma...@lawsonlewisblakers.co.uk wrote: I have moved to a new server and upgraded to the latest version but all my privileged users except one have lost

Re: [rt-users] sphinx weirdness [explanation and possible solution]

2015-03-05 Thread Alex Vandiver
On Wed, 25 Feb 2015 13:54:45 +0100 Arkadiusz Miśkiewicz ar...@maven.pl wrote: Ok, mysql is too smart! For sphinx to work mysql needs to first query AttachmentsIndex_3 and then make joins to it. Otherwise sphinx won't work. That's due to sphinx architecture. Here mysql is too smart and

Re: [rt-users] Upgrade to 4.2.9 Lost Dashboards.

2015-03-05 Thread Alex Vandiver
On Wed, 25 Feb 2015 11:52:37 + Sam Maher sam.ma...@lawsonlewisblakers.co.uk wrote: I have moved to a new server and upgraded to the latest version but all my privileged users except one have lost their dashboards. Has anyone else had this problem? Please specify what you mean by latest

Re: [rt-users] RT saves data in quoted-printable, why???

2015-03-05 Thread Alex Vandiver
On Thu, 5 Mar 2015 14:31:56 -0500 Alex Vandiver ale...@bestpractical.com wrote: I _believe_ that this code may be replaced by (untested): } elsif (!$RT::Handle-BinarySafeBLOBs !eval { Encode::decode( UTF-8, $Body, Encode::FB_CROAK); 1 } ) { $ContentEncoding

Re: [rt-users] relative date search

2015-03-05 Thread Alex Vandiver
On Fri, 06 Mar 2015 06:48:53 + Alex Peters a...@peters.net wrote: You can enter 14 days ago into the Created box, or Created 14 days ago into the Advanced screen of the search builder. Note that despite how it reads in English, 'Created 14 days ago' means tickets that were created

Re: [rt-users] RT saves data in quoted-printable, why???

2015-03-05 Thread Alex Vandiver
On Fri, 6 Mar 2015 00:06:32 +0100 Václav Ovsík vaclav.ov...@i.cz wrote: https://issues.bestpractical.com/Ticket/Display.html?id=29735 Aha -- thanks for digging that out! I thought I vaguely recalled something in this area previously.

[rt-users] [rt-announce] RT-Extension-Assets 1.04

2015-03-02 Thread Alex Vandiver
Assets 1.04 -- 2015-03-02 - We are pleased to announce Assets 1.04: https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz.asc SHA1 sums

Re: [rt-users] Asset for RT 1.0.2 and rt-crontool

2015-03-02 Thread Alex Vandiver
On Mon, 2 Mar 2015 19:46:36 +0300 Andrey K a...@rambler.ru wrote: Is it possible to use rt-crontool to change a status of an asset depend on it's custom field? I'd like to create Expiration data custom field to change status of assets if data expired. Assets doesn't have support for

Re: [rt-users] RT 3.8.8 goes down intermittently

2015-03-02 Thread Alex Vandiver
On Mon, 2 Mar 2015 14:14:20 + Calafiore, Jason [USA] calafiore_ja...@bah.com wrote: I am experiencing some issue when RT 3.8.8 RT 3.8 reached end-of-life nearly a year ago: http://blog.bestpractical.com/2014/04/rt-38-reaches-end-of-life.html RT 3.8.8 was released nearly 5 years ago, and

Re: [rt-users] Asset for RT 1.0.2 and rt-crontool

2015-03-02 Thread Alex Vandiver
On Mon, 2 Mar 2015 21:33:12 +0300 Andrey K a...@rambler.ru wrote: So, is it impossible to act on assets like tickets from rt-crontool? As of now, yes. rt-crontool is still ticket-centric, in that its search predicates only return tickets, and its actions are still Scrips' actions, which assume

[rt-users] [rt-announce] RT 4.2.10 released

2015-02-26 Thread Alex Vandiver
RT 4.2.10 -- 2015-02-26 --- RT 4.2.10 contains important security fixes, as well as minor bugfixes. https://download.bestpractical.com/pub/rt/release/rt-4.2.10.tar.gz https://download.bestpractical.com/pub/rt/release/rt-4.2.10.tar.gz.asc SHA1 sums

[rt-users] [rt-announce] Security vulnerabilities in RT

2015-02-26 Thread Alex Vandiver
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 We have discovered security vulnerabilities which affect both RT 4.0.x and RT 4.2.x. We are releasing RT versions 4.0.23 and 4.2.10 to resolve these vulnerabilities, as well as patches which apply atop all released versions of 4.0 and 4.2. The

Re: [rt-users] RT 4.2.6 Need a scrip that will check email address and not send email multiple times

2015-02-24 Thread Alex Vandiver
On Tue, 24 Feb 2015 14:42:23 + Daniel Moore daniel.mo...@osbornewood.com wrote: Example, I have a user that belongs to an exchange group that is currently the email for a contractors group that I have set up. He receives multiple emails when he is requestor, admin cc and so on. Use one

Re: [rt-users] [SOLVED] Restoring from backup - admins lost privileges

2015-02-24 Thread Alex Vandiver
On Fri, 13 Feb 2015 18:41:45 + Andrew Wippler andrew.wipp...@lancasterbaptist.org wrote: After a few hours of sleep, I managed to get it working with this code: [snip] For posterity, this is not the solution you want. If your users did not come across as Privileged, there are likely a

Re: [rt-users] RT install, apache problem.

2015-02-24 Thread Alex Vandiver
On Thu, 19 Feb 2015 18:06:05 -0500 Joseph Mays m...@win.net wrote: I have an installation or RT4.2 under Apache 2.4 on FreeBSD 10.1. Sorry -- we've not updated the documentation for Apache 2.4 yet. Replace: Order allow,deny Allow from all ..with: Require all granted Or use the

Re: [rt-users] Upgrade fail

2015-02-06 Thread Alex Vandiver
On Fri, 6 Feb 2015 13:44:06 -0500 Joshua Lansford joshua.lansf...@laserlinc.com wrote: Ok. So I have done some additional investigation and here is what I have found. The new Queues table has two new fields named Lifecycle and SubjectTag. Lifecycle field is accessed in the RT::Init which is

Re: [rt-users] changing ticket owner causes crash

2015-02-05 Thread Alex Vandiver
On Thu, 5 Feb 2015 12:37:03 + Alexander Reintzsch alexander.reintz...@netsystem.de wrote: I have a problem, which seems to exist for quite some time in request tracker. You didn't saw what version of RT you're running. Here an old description:

Re: [rt-users] Problem with attachments

2015-02-04 Thread Alex Vandiver
On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Thank you Alex, so basically my test is correct and my problem is not solved. Back to the drawing board :-( Let's see if I can give some more detail, to help you in helping me :-) Those two mails

Re: [rt-users] Change to SSL cert breaking incoming mail

2015-02-04 Thread Alex Vandiver
On Wed, 4 Feb 2015 19:18:30 + asas a...@uw.edu wrote: It is a trusted CA, and the cert for the CA is present on the server. That's why I'm so baffled by the problem - the whole cert chain works fine with the web interface. Have you tried passing the CA, and it didn't work, or did you note

Re: [rt-users] Problem with attachments

2015-02-04 Thread Alex Vandiver
On Wed, 4 Feb 2015 11:43:23 + Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: I disabled CustomFieldsOnUpdate by commenting out the Plugin('RT::Extension::CustomFieldsOnUpdate'); line in RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and restarted Apache.

Re: [rt-users] New cert breaks mailgate

2015-02-03 Thread Alex Vandiver
On Tue, 3 Feb 2015 16:27:02 -0500 Mitch Kyser mky...@albion.edu wrote: Thanks for the response. We tried that and could not get it to work either. Turns out our CA is pretty old and still running on a 2003 box. We were going to roll out RT to our staff first who all use domain machines

Re: [rt-users] rt-crontool EROR

2015-02-03 Thread Alex Vandiver
On Tue, 03 Feb 2015 12:09:48 + Mauricio Leite Ferreira da Silva mauricio.le...@planalto.gov.br wrote: Does anybody Know what can be happening? Upgrading to 4.2.7 or higher will resolve https://issues.bestpractical.com/Ticket/Display.html?id=22991 and allow you to see the actual error.

Re: [rt-users] Problem with attachments

2015-02-03 Thread Alex Vandiver
On Tue, 3 Feb 2015 15:43:05 + Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: I did this: I took a backup of my production RT and restored it on our testing environment. I perused rt-validator till I had no more warnings (well, I still have a few warnings related to articles: it

Re: [rt-users] Request Tracker

2015-01-29 Thread Alex Vandiver
On Wed, 28 Jan 2015 12:29:00 +0200 Andrius Kulbis andrius.kul...@ktu.lt wrote: Maybe you can look through my question? http://requesttracker.8502.n7.nabble.com/Uploading-image-to-Image-CustomField-via-REST-td59382.html Support on the mailing list is provided as we have time to provide it. We

Re: [rt-users] RT 4.2.8 reply emails go out blank

2015-01-29 Thread Alex Vandiver
On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa gilb...@dido.ca wrote: On certain email replies the mail arrives blank to the recipient. This is caused by failure of the HTML - Text rendering engine. It triggers on email (or comments/correspondence) which need to be embedded into plain-text

Re: [rt-users] Connecting to remote MySQL via SSL

2015-01-29 Thread Alex Vandiver
On Thu, 29 Jan 2015 10:59:27 +0100 Nathan Cutler presnyprek...@gmail.com wrote: I have been tasked with migrating our RT database (MySQL) to a remote server, connection between RT and the database server must be SSL encrypted. I see at [1] that DBD::mysql supports SSL, but the RT

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-29 Thread Alex Vandiver
On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich jasper.olbr...@students.uni-marburg.de wrote: Is it possible to suppress the status change from open to resolved with a scrip or to include the scrip-induced status change in the result box? Unfortunately, neither of these is possible in stock

Re: [rt-users] Problem with attachments

2015-01-29 Thread Alex Vandiver
On Wed, 28 Jan 2015 11:53:53 + Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Unfortunately we send attachments very rarely, so I cannot exactly say when this behaviour started. It could be that it started from the day I upgraded our installation from 4.2.3 to 4.2.9 (in

Re: [rt-users] RT 4.2.8 reply emails go out blank

2015-01-29 Thread Alex Vandiver
On Thu, 29 Jan 2015 15:01:07 -0500 Gilbert Rebeiro gilb...@dido.ca wrote: Is there any work around for now? Switching to HTML templates is one solution. This will only mask the issue somewhat, however, as the plain-text alternative part will be blank, and the text/html will appear fine. How

Re: [rt-users] RT Installation

2015-01-27 Thread Alex Vandiver
On Tue, 27 Jan 2015 21:31:26 +0100 Rainer Duffner rai...@ultra-secure.de wrote: But I would be tempted to use a „clean“ Perl installed somewhere else as the basis for RT even in the case of FreeBSD (which I know best, admittedly). See https://docs.bestpractical.com/rt_perl How difficult

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