Re: [rt-users] can't paste images in line
Thanks. El El mar, 7 de jun. de 2016 a las 18:35, Emmanuel Lacour < elac...@easter-eggs.com> escribió: > Le 07/06/2016 à 19:35, Andrea Caputto a écrit : > > are you sure that extension is working for RT 4.4? > > > > I don't know, I do not have 4.4 on production servers yet (will do soon). > -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] can't paste images in line
are you sure that extension is working for RT 4.4?
Thanks
El vie., 3 jun. 2016 a las 10:43, Emmanuel Lacour (<elac...@easter-eggs.com>)
escribió:
> Le 03/06/2016 à 15:25, Andrea Caputto a écrit :
> > Hello Emmanuel thanks for your comment, it is right if i put :
> >
> > Set($RT::Extension::PermissiveHTML, '1');
> >
>
> Install the extension and follow the configuration doc. Here I had:
>
> Plugin('RT::Extension::PermissiveHTMLMail');
> Set($MaxInlineBody, 100);
> Set($ShowTransactionImages, 1); # (default)
>
>
> and the file:
>
> $ cat rt/local/lib/RT/Interface/Web_Local.pm
> package HTML::Mason::Commands;
>
> # Show inline data images (mostly for Ctrl+v in richtext editor)
> $SCRUBBER_RULES{'img'}->{'src'} .= "|".qr/^data:/i if
> RT->Config->Get('ShowTransactionImages');
>
> 1;
>
>
>
> thought I prefer now the patch I submited in the ticket.
>
--
Andrea Caputto
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
Re: [rt-users] can't paste images in line
Hello Emmanuel thanks for your comment, it is right if i put : Set($RT::Extension::PermissiveHTML, '1'); ? How do i modify maxlines? Thanks!! El vie., 3 jun. 2016 a las 10:13, Emmanuel Lacour (<elac...@easter-eggs.com>) escribió: > Le 30/05/2016 à 19:21, Andrea Caputto a écrit : > > Hello, i want to paste images or screenshots in new tickets or commented > > but i cant, maybe is related with this: > > > > http://www.gossamer-threads.com/lists/rt/users/109983 > > > > Anyone can help me? > > > > have a look at this: > > https://issues.bestpractical.com/Ticket/Display.html?id=32043 > > here it works fine, ckeditor convert copy/paste to data:base64 inline > images, but: > > RT may not display it because: > > - src:data isn't allowed (see RT::Extension::PermissiveHTML to fix this) > - src:data need to increase $MaxInlineBody to display it > - src:data isn't displayed in all mail user agents, like gmail for example > > with the above patch, it works. > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Los Angeles - September, 2016 > -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] can't paste images in line
Its not working well , because it dosent paste it deffinitly El vie., 3 jun. 2016 a las 6:16, Rémi (<mire...@gmail.com>) escribió: > you can paste image with firefox, it automatically convert the image in > base64, other browsers behave differently > > 2016-06-02 18:00 GMT+02:00 Andrea Caputto <andropo...@gmail.com>: > >> Thanks! RT 4.4 has a drag and drop attachment its nice, but i want to >> paste, htlm or images like screenshot directly in the comment. >> >> El jue., 2 jun. 2016 a las 12:38, Rémi (<mire...@gmail.com>) escribió: >> >>> Hi Andrea, >>> >>> I had the same problem and wrote an extension to be able to attach an >>> image to a ticket from the clipboard (this create an attachment to the >>> ticket, its not *inline*). The extension was written for RT 4.2, 2 years >>> ago and I did not test it with newer RT version nor with new browsers >>> versions >>> >>> http://lists.bestpractical.com/pipermail/rt-devel/2014-January/012012.html >>> https://github.com/valmiRe/rt-extension-pasteimageattachment >>> >>> I can see in RT 4.4 release notes that they include *a modern file >>> upload interface* >>> * RT now has a modern file upload interface which allows you to select >>> multiple files in one fell swoop, drag and drop attachments onto RT, and >>> inline preview certain file types like images. >>> >>> hope this helps >>> Rémi >>> >>> >>> >>> 2016-05-30 19:21 GMT+02:00 Andrea Caputto <andropo...@gmail.com>: >>> >>>> Hello, i want to paste images or screenshots in new tickets or >>>> commented but i cant, maybe is related with this: >>>> >>>> http://www.gossamer-threads.com/lists/rt/users/109983 >>>> >>>> Anyone can help me? >>>> >>>> Thanks! >>>> -- >>>> Andrea Caputto >>>> >>>> - >>>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >>>> * Los Angeles - September, 2016 >>>> >>>> >>> -- >> Andrea Caputto >> > > -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] can't paste images in line
Thanks! RT 4.4 has a drag and drop attachment its nice, but i want to paste, htlm or images like screenshot directly in the comment. El jue., 2 jun. 2016 a las 12:38, Rémi (<mire...@gmail.com>) escribió: > Hi Andrea, > > I had the same problem and wrote an extension to be able to attach an > image to a ticket from the clipboard (this create an attachment to the > ticket, its not *inline*). The extension was written for RT 4.2, 2 years > ago and I did not test it with newer RT version nor with new browsers > versions > http://lists.bestpractical.com/pipermail/rt-devel/2014-January/012012.html > https://github.com/valmiRe/rt-extension-pasteimageattachment > > I can see in RT 4.4 release notes that they include *a modern file upload > interface* > * RT now has a modern file upload interface which allows you to select > multiple files in one fell swoop, drag and drop attachments onto RT, and > inline preview certain file types like images. > > hope this helps > Rémi > > > > 2016-05-30 19:21 GMT+02:00 Andrea Caputto <andropo...@gmail.com>: > >> Hello, i want to paste images or screenshots in new tickets or commented >> but i cant, maybe is related with this: >> >> http://www.gossamer-threads.com/lists/rt/users/109983 >> >> Anyone can help me? >> >> Thanks! >> -- >> Andrea Caputto >> >> - >> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >> * Los Angeles - September, 2016 >> >> > -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
[rt-users] can't paste images in line
Hello, i want to paste images or screenshots in new tickets or commented but i cant, maybe is related with this: http://www.gossamer-threads.com/lists/rt/users/109983 Anyone can help me? Thanks! -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
[rt-users] paste html content in comments
Hello, i want to do copy paste form html emails or sutff and i can't pase it into a comment. i can only attached them. Thanks. -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] enable quote display
Thank you !!! IT WORKS! El mié., 18 may. 2016 a las 15:13, Aaron McCormack (<aa...@backblaze.com>) escribió: > Andrea- > > In your RT_SiteConfig.pm, add Set($QuoteFolding, '0'); > > After restarting the web server and clearing the mason cache, should be > all set. > > It's mentioned at https://docs.bestpractical.com/rt/4.4.0/RT_Config.html, > but also works in 4.2. > > Aaron > > On May 18, 2016, at 6:53 AM, Andrea Caputto <andropo...@gmail.com> wrote: > > Hi, when i write a tkt with "#" comand, this is what i get in the display: > > > > > How can i disable this, i want to show all text. > > Thanks > > -- > Andrea Caputto > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 > > > ----- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 > -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] (no subject)
Hi, i check the permission and i give 777 for the directory rt and keeps the error. [root@rt rt4]# perl -v This is perl 5, version 16, subversion 3 (v5.16.3) built for x86_64-linux-thread-multi (with 28 registered patches, see perl -V for more detail) El mié., 27 abr. 2016 a las 14:17, Andrea Caputto (<andropo...@gmail.com>) escribió: > OK i will check out thanks! > > El mié., 27 abr. 2016 a las 10:03, Jim Brandt (<jbra...@bestpractical.com>) > escribió: > >> First two things to check: >> >> 1) Is Apache using the same perl you're using in your shell? Servers can >> often end up with multiple perl installs. >> >> 2) Check permissions and make sure Apache can read the Scope::Upper >> files. Sometimes modules installed with a particular user, like root, >> can have permissions set incorrectly so other users/processes can't use >> them. >> >> On 4/26/16 6:18 PM, Andrea Caputto wrote: >> > Apache versión is 2.4 , Apache + mod perl >> > >> > I am upgrading from 4.2.1 to 4.4 >> > El El mar, 26 de abr. de 2016 a las 16:02, Thiago Cristino dos Santos >> > <thiago.crist...@gmail.com <mailto:thiago.crist...@gmail.com>> >> escribió: >> > >> > Hi, >> > Andrea, please tell more about your environment : >> > What's your Apache version ? >> > RT was running over Apache + mod_perl, apache + fastcgi or apache + >> > fastcgi + suexec? >> > >> > >> > >> > >> > 2016-04-26 15:40 GMT-03:00 Andrea Caputto <andropo...@gmail.com >> > <mailto:andropo...@gmail.com>>: >> > >> > Hi, i was doing the upgrade, and everything was right, but now >> > when i try to start apache : >> > >> > Logs begin at mar 2016-04-26 12:22:54 UYT, end at mar 2016-04-26 >> > 13:30:01 UYT. -- >> > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>. httpd[7736]: >> > AH00526: Syntax error on line 25 of /etc/httpd/conf.d/rt.conf: >> > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>.httpd[7736]: >> > *Can't locate Scope/Upper.pm in @INC (@INC contains: >> > /opt/rt4/sbin/../local/li* >> > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>... >> systemd[1]: >> > httpd.service: main process exited, code=exited, >> status=1/FAILURE >> > abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>... kill[7739]: >> > kill: cannot find process "" >> > abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>. systemd[1]: >> > httpd.service: control process exited, code=exited status=1 >> > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/> systemd[1]: >> > Failed to start The Apache HTTP Server. >> > >> > >> > [root@rt sbin]# perl -MCPAN -e 'install Scope::Upper' >> > Reading '/root/.local/share/.cpan/Metadata' >> >Database was generated on Tue, 26 Apr 2016 16:17:02 GMT >> > Scope::Upper is up to date (0.28). >> > >> > >> > and testdeps seems ok. >> > -- >> > Andrea Caputto >> > >> > - >> > RT 4.4 and RTIR Training Sessions >> https://bestpractical.com/training >> > * Washington DC - May 23 & 24, 2016 >> > >> > >> > -- >> > Andrea Caputto >> > >> > >> > - >> > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >> > * Washington DC - May 23 & 24, 2016 >> > >> - >> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >> * Washington DC - May 23 & 24, 2016 >> > -- > Andrea Caputto > -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] (no subject)
sorry i i dont know how to check the apache version. El sáb., 30 abr. 2016 a las 17:39, Andrea Caputto (<andropo...@gmail.com>) escribió: > Hi, i check the permission and i give 777 for the directory rt and keeps > the error. > > [root@rt rt4]# perl -v > > This is perl 5, version 16, subversion 3 (v5.16.3) built for > x86_64-linux-thread-multi > (with 28 registered patches, see perl -V for more detail) > > > El mié., 27 abr. 2016 a las 14:17, Andrea Caputto (<andropo...@gmail.com>) > escribió: > >> OK i will check out thanks! >> >> El mié., 27 abr. 2016 a las 10:03, Jim Brandt (<jbra...@bestpractical.com>) >> escribió: >> >>> First two things to check: >>> >>> 1) Is Apache using the same perl you're using in your shell? Servers can >>> often end up with multiple perl installs. >>> >>> 2) Check permissions and make sure Apache can read the Scope::Upper >>> files. Sometimes modules installed with a particular user, like root, >>> can have permissions set incorrectly so other users/processes can't use >>> them. >>> >>> On 4/26/16 6:18 PM, Andrea Caputto wrote: >>> > Apache versión is 2.4 , Apache + mod perl >>> > >>> > I am upgrading from 4.2.1 to 4.4 >>> > El El mar, 26 de abr. de 2016 a las 16:02, Thiago Cristino dos Santos >>> > <thiago.crist...@gmail.com <mailto:thiago.crist...@gmail.com>> >>> escribió: >>> > >>> > Hi, >>> > Andrea, please tell more about your environment : >>> > What's your Apache version ? >>> > RT was running over Apache + mod_perl, apache + fastcgi or apache + >>> > fastcgi + suexec? >>> > >>> > >>> > >>> > >>> > 2016-04-26 15:40 GMT-03:00 Andrea Caputto <andropo...@gmail.com >>> > <mailto:andropo...@gmail.com>>: >>> > >>> > Hi, i was doing the upgrade, and everything was right, but now >>> > when i try to start apache : >>> > >>> > Logs begin at mar 2016-04-26 12:22:54 UYT, end at mar >>> 2016-04-26 >>> > 13:30:01 UYT. -- >>> > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>. >>> httpd[7736]: >>> > AH00526: Syntax error on line 25 of /etc/httpd/conf.d/rt.conf: >>> > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>.httpd[7736]: >>> > *Can't locate Scope/Upper.pm in @INC (@INC contains: >>> > /opt/rt4/sbin/../local/li* >>> > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>... >>> systemd[1]: >>> > httpd.service: main process exited, code=exited, >>> status=1/FAILURE >>> > abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>... kill[7739]: >>> > kill: cannot find process "" >>> > abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>. >>> systemd[1]: >>> > httpd.service: control process exited, code=exited status=1 >>> > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/> systemd[1]: >>> > Failed to start The Apache HTTP Server. >>> > >>> > >>> > [root@rt sbin]# perl -MCPAN -e 'install Scope::Upper' >>> > Reading '/root/.local/share/.cpan/Metadata' >>> >Database was generated on Tue, 26 Apr 2016 16:17:02 GMT >>> > Scope::Upper is up to date (0.28). >>> > >>> > >>> > and testdeps seems ok. >>> > -- >>> > Andrea Caputto >>> > >>> > - >>> > RT 4.4 and RTIR Training Sessions >>> https://bestpractical.com/training >>> > * Washington DC - May 23 & 24, 2016 >>> > >>> > >>> > -- >>> > Andrea Caputto >>> > >>> > >>> > - >>> > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >>> > * Washington DC - May 23 & 24, 2016 >>> > >>> - >>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >>> * Washington DC - May 23 & 24, 2016 >>> >> -- >> Andrea Caputto >> > -- > Andrea Caputto > -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] (no subject)
OK i will check out thanks! El mié., 27 abr. 2016 a las 10:03, Jim Brandt (<jbra...@bestpractical.com>) escribió: > First two things to check: > > 1) Is Apache using the same perl you're using in your shell? Servers can > often end up with multiple perl installs. > > 2) Check permissions and make sure Apache can read the Scope::Upper > files. Sometimes modules installed with a particular user, like root, > can have permissions set incorrectly so other users/processes can't use > them. > > On 4/26/16 6:18 PM, Andrea Caputto wrote: > > Apache versión is 2.4 , Apache + mod perl > > > > I am upgrading from 4.2.1 to 4.4 > > El El mar, 26 de abr. de 2016 a las 16:02, Thiago Cristino dos Santos > > <thiago.crist...@gmail.com <mailto:thiago.crist...@gmail.com>> escribió: > > > > Hi, > > Andrea, please tell more about your environment : > > What's your Apache version ? > > RT was running over Apache + mod_perl, apache + fastcgi or apache + > > fastcgi + suexec? > > > > > > > > > > 2016-04-26 15:40 GMT-03:00 Andrea Caputto <andropo...@gmail.com > > <mailto:andropo...@gmail.com>>: > > > > Hi, i was doing the upgrade, and everything was right, but now > > when i try to start apache : > > > > Logs begin at mar 2016-04-26 12:22:54 UYT, end at mar 2016-04-26 > > 13:30:01 UYT. -- > > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>. httpd[7736]: > > AH00526: Syntax error on line 25 of /etc/httpd/conf.d/rt.conf: > > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>.httpd[7736]: > > *Can't locate Scope/Upper.pm in @INC (@INC contains: > > /opt/rt4/sbin/../local/li* > > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>... systemd[1]: > > httpd.service: main process exited, code=exited, status=1/FAILURE > > abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>... kill[7739]: > > kill: cannot find process "" > > abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>. systemd[1]: > > httpd.service: control process exited, code=exited status=1 > > abr 26 13:29:36 rt. <http://rt.sonda.com.uy/> systemd[1]: > > Failed to start The Apache HTTP Server. > > > > > > [root@rt sbin]# perl -MCPAN -e 'install Scope::Upper' > > Reading '/root/.local/share/.cpan/Metadata' > >Database was generated on Tue, 26 Apr 2016 16:17:02 GMT > > Scope::Upper is up to date (0.28). > > > > > > and testdeps seems ok. > > -- > > Andrea Caputto > > > > - > > RT 4.4 and RTIR Training Sessions > https://bestpractical.com/training > > * Washington DC - May 23 & 24, 2016 > > > > > > -- > > Andrea Caputto > > > > > > - > > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > > * Washington DC - May 23 & 24, 2016 > > > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 > -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] (no subject)
Apache versión is 2.4 , Apache + mod perl I am upgrading from 4.2.1 to 4.4 El El mar, 26 de abr. de 2016 a las 16:02, Thiago Cristino dos Santos < thiago.crist...@gmail.com> escribió: > Hi, > Andrea, please tell more about your environment : > What's your Apache version ? > RT was running over Apache + mod_perl, apache + fastcgi or apache + > fastcgi + suexec? > > > > > 2016-04-26 15:40 GMT-03:00 Andrea Caputto <andropo...@gmail.com>: > >> Hi, i was doing the upgrade, and everything was right, but now when i try >> to start apache : >> >> Logs begin at mar 2016-04-26 12:22:54 UYT, end at mar 2016-04-26 13:30:01 >> UYT. -- >> abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>. httpd[7736]: AH00526: >> Syntax error on line 25 of /etc/httpd/conf.d/rt.conf: >> abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>.httpd[7736]: *Can't >> locate Scope/Upper.pm in @INC (@INC contains: /opt/rt4/sbin/../local/li* >> abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>... systemd[1]: >> httpd.service: main process exited, code=exited, status=1/FAILURE >> abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>... kill[7739]: kill: >> cannot find process "" >> abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>. systemd[1]: >> httpd.service: control process exited, code=exited status=1 >> abr 26 13:29:36 rt. <http://rt.sonda.com.uy/> systemd[1]: Failed to >> start The Apache HTTP Server. >> >> >> [root@rt sbin]# perl -MCPAN -e 'install Scope::Upper' >> Reading '/root/.local/share/.cpan/Metadata' >> Database was generated on Tue, 26 Apr 2016 16:17:02 GMT >> Scope::Upper is up to date (0.28). >> >> >> and testdeps seems ok. >> -- >> Andrea Caputto >> >> - >> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >> * Washington DC - May 23 & 24, 2016 >> >> > -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] (no subject)
Hi, i was doing the upgrade, and everything was right, but now when i try to start apache : Logs begin at mar 2016-04-26 12:22:54 UYT, end at mar 2016-04-26 13:30:01 UYT. -- abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>. httpd[7736]: AH00526: Syntax error on line 25 of /etc/httpd/conf.d/rt.conf: abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>.httpd[7736]: *Can't locate Scope/Upper.pm in @INC (@INC contains: /opt/rt4/sbin/../local/li* abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>... systemd[1]: httpd.service: main process exited, code=exited, status=1/FAILURE abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>... kill[7739]: kill: cannot find process "" abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>. systemd[1]: httpd.service: control process exited, code=exited status=1 abr 26 13:29:36 rt. <http://rt.sonda.com.uy/> systemd[1]: Failed to start The Apache HTTP Server. [root@rt sbin]# perl -MCPAN -e 'install Scope::Upper' Reading '/root/.local/share/.cpan/Metadata' Database was generated on Tue, 26 Apr 2016 16:17:02 GMT Scope::Upper is up to date (0.28). and testdeps seems ok. -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] rt 4.2 to 4.4
Hi, i was doing the upgrade, and everithing was right, but now when i try to start apache : Logs begin at mar 2016-04-26 12:22:54 UYT, end at mar 2016-04-26 13:30:01 UYT. -- abr 26 13:29:36 rt.sonda.com.uy httpd[7736]: AH00526: Syntax error on line 25 of /etc/httpd/conf.d/rt.conf: abr 26 13:29:36 rt.sonda.com.uy httpd[7736]: *Can't locate Scope/Upper.pm in @INC (@INC contains: /opt/rt4/sbin/../local/li* abr 26 13:29:36 rt.sonda.com.uy systemd[1]: httpd.service: main process exited, code=exited, status=1/FAILURE abr 26 13:29:36 rt.sonda.com.uy kill[7739]: kill: cannot find process "" abr 26 13:29:36 rt.sonda.com.uy systemd[1]: httpd.service: control process exited, code=exited status=1 abr 26 13:29:36 rt.sonda.com.uy systemd[1]: Failed to start The Apache HTTP Server. [root@rt sbin]# perl -MCPAN -e 'install Scope::Upper' Reading '/root/.local/share/.cpan/Metadata' Database was generated on Tue, 26 Apr 2016 16:17:02 GMT Scope::Upper is up to date (0.28). and testdeps seems ok. what i am doing wrong?? Thanks! -- Andrea Caputto -- Andrea Caputto - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Display ticket
do you see the picture i have attached? maybe that explains, the problem is in the display of the message, i write something linke: ## execute comand find --name pepe and in the tickets show only "find --name ..." and the phrases that begin with ## dont show , are hide. El jue., 7 ene. 2016 a las 13:00, Matt Zagrabelny (<mzagr...@d.umn.edu>) escribió: > Hi Andrea, > > On Thu, Jan 7, 2016 at 9:21 AM, Andrea Caputto <andropo...@gmail.com> > wrote: > >> On the Display of the ticket y can't see the text beginning with # >> > > I'm afraid I don't understand the question. Perhaps rephrase it? > > -m > > -- Andrea Caputto
Re: [rt-users] Display ticket
Thanks so much i havent see it before! Greets! El jue., 7 ene. 2016 a las 16:23, Parish, Brent (<bpar...@cognex.com>) escribió: > https://www.bestpractical.com/docs/rt/4.4/RT_Config.html#Application-logic > > > > (scroll up, it’s the line just above where this link takes you to) > > > > > > > > *From:* Andrea Caputto [mailto:andropo...@gmail.com] > *Sent:* Thursday, January 07, 2016 2:17 PM > *To:* Parish, Brent; Matt Zagrabelny > > > *Cc:* rt-users > *Subject:* Re: [rt-users] Display ticket > > > > Can you please tell me how to Turn off QuoteFolding ? globally? thanks > > > > El jue., 7 ene. 2016 a las 14:03, Parish, Brent (<bpar...@cognex.com>) > escribió: > > I'm not convinced that quoting using the pound/hash symbol is a bug? > RT does quote folding by a number of different tactics/symbols (presumably > to accommodate the wide variety of email clients and various forms of > quoting forwarded text). > > I second the turning it off by user (I do that personally). > > If it is only a few tickets here and there, you can also simply click on > the links used to toggle/expand the quoting within that email/ticket. > Lastly, you could click on the "Show all quoted text" to expand them all > within that ticket (located to the right at the very top of the History > section of the page). > > > > > -Original Message- > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On > Behalf Of Matt Zagrabelny > Sent: Thursday, January 07, 2016 11:13 AM > To: Andrea Caputto > Cc: rt-users > Subject: Re: [rt-users] Display ticket > > On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com> > wrote: > > do you see the picture i have attached? > > Yep. :) > > maybe that explains, the problem is > > in the display of the message, i write something linke: > > > > ## execute comand > > > > find --name pepe > > > > > > and in the tickets show only "find --name ..." and the phrases that > > begin with ## dont show , are hide. > > Okay. Now I understand. > > RT tries to do quote folding: > > > https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0= > > but their logic is failing for your example. > > It looks like RT is using HTML::Quoted to do the quoting. I see three > options for you: > > 1. Turn off QuoteFolding either globally or per user. > 2. Submit a bug report for RT. > 3. Dig into HTML::Quoted to see why it is misquoting your example. > > Cheers, > > -m > > -- > > Andrea Caputto > -- Andrea Caputto
Re: [rt-users] Display ticket
Can you please tell me how to Turn off QuoteFolding ? globally? thanks El jue., 7 ene. 2016 a las 14:03, Parish, Brent (<bpar...@cognex.com>) escribió: > I'm not convinced that quoting using the pound/hash symbol is a bug? > RT does quote folding by a number of different tactics/symbols (presumably > to accommodate the wide variety of email clients and various forms of > quoting forwarded text). > > I second the turning it off by user (I do that personally). > > If it is only a few tickets here and there, you can also simply click on > the links used to toggle/expand the quoting within that email/ticket. > Lastly, you could click on the "Show all quoted text" to expand them all > within that ticket (located to the right at the very top of the History > section of the page). > > > > > -Original Message- > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On > Behalf Of Matt Zagrabelny > Sent: Thursday, January 07, 2016 11:13 AM > To: Andrea Caputto > Cc: rt-users > Subject: Re: [rt-users] Display ticket > > On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com> > wrote: > > do you see the picture i have attached? > > Yep. :) > > maybe that explains, the problem is > > in the display of the message, i write something linke: > > > > ## execute comand > > > > find --name pepe > > > > > > and in the tickets show only "find --name ..." and the phrases that > > begin with ## dont show , are hide. > > Okay. Now I understand. > > RT tries to do quote folding: > > > https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0= > > but their logic is failing for your example. > > It looks like RT is using HTML::Quoted to do the quoting. I see three > options for you: > > 1. Turn off QuoteFolding either globally or per user. > 2. Submit a bug report for RT. > 3. Dig into HTML::Quoted to see why it is misquoting your example. > > Cheers, > > -m > -- Andrea Caputto
