Re: [rt-users] Notify Actor
Thomas, thank you. The solution was so simple... Andrea Il 17/05/2013 20:59, Thomas Sibley ha scritto: On 05/17/2013 03:06 AM, Andrea gabellini - SC wrote: Thomas, this queue is a low traffic queue, and users that use it aren't so familiar with RT, so they prefer to have all emails in their mailbox, also those they send. Nod. NotifyActor is also changeable a per-user preference (Logged in as ... - Settings, look under the Mail section). Perhaps it would be sufficient for those users to simply flip the Outgoing mail preference to yes for themselves while leaving the global $NotifyActor preference off. -- Why do they call this a word processor? It's simple, ... you've seen what food processors do to food, right? Ing. *Andrea Gabellini* Email: andrea.gabell...@telecomitalia.sm mailto:andrea%20gabellini%20%3candrea.gabell...@telecomitalia.sm%3E Skype: andreagabellini Tel: (+378) 0549 886111 Fax: (+378) 0549 886188 Telecom Italia San Marino S.p.A. Strada degli Angariari, 3 47891 Rovereta Republic of San Marino http://www.telecomitalia.sm -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Notify Actor
Thomas,
this queue is a low traffic queue, and users that use it aren't so
familiar with RT, so they prefer to have all emails in their mailbox,
also those they send.
Thanks,
Andrea
Il 16/05/2013 21:45, Thomas Sibley ha scritto:
On 05/16/2013 01:07 AM, Andrea gabellini - SC wrote:
Thomas,
I have 10 queues and only in one of them I need to notify the actor.
What about a config like this?
Set(NotifyActor, {
'default' = '0',
'queue-name' = '1',
});
I understand the concept. What I'm asking is for an explanation why you
want it for only 1 queue but not all the others.
--
Maintenance-free: When it breaks, it can't be fixed...
Ing. *Andrea Gabellini*
Email: andrea.gabell...@telecomitalia.sm
mailto:andrea%20gabellini%20%3candrea.gabell...@telecomitalia.sm%3E
Skype: andreagabellini
Tel: (+378) 0549 886111
Fax: (+378) 0549 886188
Telecom Italia San Marino S.p.A.
Strada degli Angariari, 3
47891 Rovereta
Republic of San Marino
http://www.telecomitalia.sm
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Notify Actor
Thomas,
I have 10 queues and only in one of them I need to notify the actor.
What about a config like this?
Set(NotifyActor, {
'default' = '0',
'queue-name' = '1',
});
Il 16/05/2013 01:08, Thomas Sibley ha scritto:
On 05/15/2013 07:49 AM, Andrea gabellini - SC wrote:
Hello,
is it possible to set NotifyActor per queue basis?
No. If you wanted to hack up some Perl, you could do it. I don't
recommend it. What's your use case?
--
When looking for faults, use a mirror, not a telescope.
Ing. *Andrea Gabellini*
Email: andrea.gabell...@telecomitalia.sm
mailto:andrea%20gabellini%20%3candrea.gabell...@telecomitalia.sm%3E
Skype: andreagabellini
Tel: (+378) 0549 886111
Fax: (+378) 0549 886188
Telecom Italia San Marino S.p.A.
Strada degli Angariari, 3
47891 Rovereta
Republic of San Marino
http://www.telecomitalia.sm
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] QueueDeactivatedScrips
Thomas, thank you. I will wait for the 4.2. What is the time line? Andrea Il 16/05/2013 01:06, Thomas Sibley ha scritto: On 05/15/2013 08:02 AM, Andrea gabellini - SC wrote: Hello, is there an updated version of RT-Extension-QueueDeactivatedScrips? I found https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips but is for rt 4.0.4. I do not believe so. However, RT 4.2 will include equivalent functionality natively. -- When looking for faults, use a mirror, not a telescope. Ing. *Andrea Gabellini* Email: andrea.gabell...@telecomitalia.sm mailto:andrea%20gabellini%20%3candrea.gabell...@telecomitalia.sm%3E Skype: andreagabellini Tel: (+378) 0549 886111 Fax: (+378) 0549 886188 Telecom Italia San Marino S.p.A. Strada degli Angariari, 3 47891 Rovereta Republic of San Marino http://www.telecomitalia.sm -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Notify Actor
Hello, is it possible to set NotifyActor per queue basis? Thanks, Andrea -- Every time I type 'win', I loose ... Ing. *Andrea Gabellini* Email: andrea.gabell...@telecomitalia.sm mailto:andrea%20gabellini%20%3candrea.gabell...@telecomitalia.sm%3E Skype: andreagabellini Tel: (+378) 0549 886111 Fax: (+378) 0549 886188 Telecom Italia San Marino S.p.A. Strada degli Angariari, 3 47891 Rovereta Republic of San Marino http://www.telecomitalia.sm -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] QueueDeactivatedScrips
Hello, is there an updated version of RT-Extension-QueueDeactivatedScrips? I found https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips but is for rt 4.0.4. Thanks, Andrea https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips -- Keyboard not connected, press F1 to continue. Ing. *Andrea Gabellini* Email: andrea.gabell...@telecomitalia.sm mailto:andrea%20gabellini%20%3candrea.gabell...@telecomitalia.sm%3E Skype: andreagabellini Tel: (+378) 0549 886111 Fax: (+378) 0549 886188 Telecom Italia San Marino S.p.A. Strada degli Angariari, 3 47891 Rovereta Republic of San Marino http://www.telecomitalia.sm -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Modify the default Create.html page
Hello,
I'm trying to modify the Create.html page with RT 4.0.6
I would like to view the Links box also in the Basics view.
I'm trying to write a Callback
local/html/Callbacks/MyCallbacks/Ticket/Create.html/AfterBasics copying
the code from the original one:
div class=ticket-info-links
| /Widgets/TitleBox, title = loc('Links'), title_class= 'inverse'
em|/l(Enter ticket ids or URLs, separated with spaces NEW)//em
table border=0
trtd class=label|/lDepends on//tdtdinput size=10
name=new-DependsOn value=% $$ARGSRef{'new-DependsOn'} || '' %
//td/tr
trtd class=label|/lDepended on by//tdtdinput size=10
name=DependsOn-new value=% $$ARGSRef{'DependsOn-new'} || '' %
//td/tr
trtd class=label|/lParents//tdtdinput size=10
name=new-MemberOf value=% $$ARGSRef{'new-MemberOf'} || '' %
//td/tr
trtd class=label|/lChildren//tdtdinput size=10
name=MemberOf-new value=% $$ARGSRef{'MemberOf-new'} || '' %
//td/tr
trtd class=label|/lRefers to//tdtdinput size=10
name=new-RefersTo value=% $$ARGSRef{'new-RefersTo'} || '' %
//td/tr
trtd class=label|/lReferred to by//tdtdinput size=10
name=RefersTo-new value=% $$ARGSRef{'RefersTo-new'} || '' %
//td/tr
/table
/
/div
%ARGS
$ARGSRef = undef
/%ARGS
But when I try to add something I get this error:
Couldn't resolve 'ARRAY(0xb6ed4b8)' into a URI.
Couldn't resolve 'ARRAY(0xb6ed7b8)' into a URI.
Couldn't resolve 'ARRAY(0xb6ed868)' into a URI.
Couldn't resolve 'ARRAY(0xb6ed968)' into a URI.
Couldn't resolve 'ARRAY(0xb6ed648)' into a URI.
Couldn't resolve 'ARRAY(0xb6ed8f8)' into a URI.
Someone can help me? Or is there a simpler solution?
Thanks,
Andrea
