[rt-users] Assets with 'dynamic' titles

? Ideally I'd have something like: HDD $manufacturer $serial_number Where $manufacturer $serial_number both come from Custom Fields. Cheers, Andrew -- Andrew Ruthven, Wellington, New Zealand and...@etc.gen.nz | linux.conf.au 2017, Hobart, AU   New Zealand's only Cloud:   |   The Future

Re: [rt-users] Create ticket via API ignores Requestors field on notify requestors?

On Tue, 2016-10-11 at 23:18 -0400, Bill Cole wrote: > On 11 Oct 2016, at 15:58, Andrew Ruthven wrote: > > > Any other suggestions?  I'm kinda grasping at straws here. > > Perhaps you need to make Scrip 22 runs in the "Batch" scrip stage? Hi Bill, Yes, th

Re: [rt-users] Create ticket via API ignores Requestors field on notify requestors?

Hey, Any other suggestions?  I'm kinda grasping at straws here. Cheers, Andrew On Thu, 2016-10-06 at 16:08 +1300, Andrew Ruthven wrote: > Hi Casey, > > Thanks for that, the requestor is a different email address from what > is being used for the actor making the API call

Re: [rt-users] Create ticket via API ignores Requestors field on notify requestors?

quest. It's considered > redundant. Read about the setting and change the setting. > Good Luck. > Casey > > On Oct 5, 2016 7:30 PM, "Andrew Ruthven" <and...@etc.gen.nz> wrote: > > Hey, > > > > We're running RT 4.2.8 and using the API to create some tickets.

[rt-users] Create ticket via API ignores Requestors field on notify requestors?

/lib/RT/ Action/SendEmail.pm:691) Oct  6 14:21:09 cat-prod-rt RT: [1145] #25796/213681 - Scrip 22 On Create Notify Requestor Is there anything we can do to make this work? Cheers, Andrew --  Andrew Ruthven, Wellington, New Zealand and...@etc.gen.nz | linux.conf.au 2017, Hobart, AU

[rt-users] Sending ticket creates/updates to IRC?

Hey, Before I start writing something, does anyone have any tooling for sending tickets creates and updates into IRC channels? I'm already using Bot::BasicBot::Pluggable::Module::RT, but I'd like a near real time stream. Cheers, Andrew -- Andrew Ruthven, Wellington, New Zealand

Re: [rt-users] Alternative GUIs for RT?

de if anyone is interested. Cheers, Andrew [0] http://catalyst.net.nz -- Andrew Ruthven, Wellington, New Zealand and...@etc.gen.nz | linux.conf.au 2016 New Zealand's only Cloud: | LCA By the Bay, Geelong, AU https://catalyst.net.nz/cloud | http://lca2016.linux.org.au

Re: [rt-users] Set custom field on a transaction via REST?

ast three commits on this branch[0] add required functionality. Commit 35650ec actually extends the API and provides test cases. Cheers, Andrew [0] https://github.com/catalyst/rt/tree/4.2/add-txn-rest-customfield -- Andrew Ruthven, Wellington, New Zealand and...@etc.gen.nz | l

[rt-users] Set custom field on a transaction via REST?

ame Action. (/usr/share/request-tracker4/html/REST/1.0/Forms/ticket/comment:59) Any suggestions which by much appreciated. This is RT 4.2.8 running on Debian Jessie. [0] As mentioned on: https://github.com/z4r/python-rtkit#id17 [1] As used in the rt CLI for creating a ticket -- Andrew Ruthven,

[rt-users] REST API and acting as users

? Given passwords are stored encrypted, I can't use the users passsword to login. I might be able to cook up a RT::Authen::ExternalAuth plugin to use the existing OpenStack tokens to allow SSO, I haven't look into that yet. Any assistance would be appreciated. -- Andrew Ruthven, Wellington, New

[rt-users] File attachments in RTFM

the ticket? Cheers! -- Andrew Ruthven Wellington, New Zealand At home: and...@etc.gen.nz | linux.conf.au 2010 | Follow the signs. Visit Wellington! | http://www.lca2010.org.nz signature.asc Description: This is a digitally

Re: [rt-users] Ubuntu RT 3.8 package

/request-tracker3.6/apache2-modperl2.conf In RT 3.8 how can i specify to apache the RT 3.8 site? Whats the line or configuration i need? Easy, change that Include line to be: Include /etc/request-tracker3.8/apache2-modperl2.conf Cheers! -- Andrew Ruthven Wellington, New Zealand At home: [EMAIL

Re: [rt-users] Ubuntu RT 3.8 package

support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Andrew Ruthven, Wellington, New Zealand At home: [EMAIL PROTECTED] | This space intentionally |left

Re: [rt-users] Rt3.8 package for debian

locate Email/Address.pm in @INC... I figured it was missing package libemail-address-perl and after starting RT there were also an error about missing Graphviz so I also had to install package libgraphviz-perl. It's running fine now, thanks to your package. Br, Johan -- Andrew Ruthven

Re: [rt-users] Rt3.8 package for debian

On Wed, 2008-08-20 at 12:04 +1000, Trent W. Buck wrote: Andrew Ruthven [EMAIL PROTECTED] writes: I've built some RT 3.8.1rc5 packages which I've been using on Lenny. deb http://debian.etc.gen.nz lenny rt There is a missing Recommends for libgraphviz-perl. Rats, so it is. I add the build

Re: [rt-users] Rt3.8 package for debian

] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Andrew Ruthven Wellington, New Zealand At home: [EMAIL PROTECTED] | This space intentionally |left blank. signature.asc

[rt-users] Have the Subject/Name of a ticket made from custom fields?

for the type of asset). Is this possible? Cheers! -- Andrew Ruthven, Wellington, New Zealand At home: [EMAIL PROTECTED] | This space intentionally |left blank. signature.asc Description: This is a digitally signed message part

Re: [rt-users] RT security

! -- Andrew Ruthven, Wellington, New Zealand At home: [EMAIL PROTECTED] | This space intentionally |left blank. signature.asc Description: This is a digitally signed message part ___ http