Hello, I am trying to add a comment as a scrip with some html tags. For example: $self->TicketObj->Comment(Content=> "Hello", Type=>'text/html'); The "Type" parameter does not seem to do anything though. Is it not possible to add comments as HTML using a scrip? Thanks.
Anyone have any information about preventing users from changing a ticket's priority? I would still like a user to have the ability to change the status, owner, and queue of a ticket.
I am currently creating tickets and commenting on tickets using the CLI. I am able to define what the content type is ('text/html'). I do not see a way to define the content type using the REST API. Is there a way to define what the text type will be? I am using the latest version of RT. Thanks in advance.
I have a few scrips on a specific queue. The first few are On Create scrips, and the very last scrip is a On Transaction scrip. From what I can see, the On Transaction scrip is executing before the scrips that appear before it. Is there a way to force scrips to run in order regardless of the condition?
I would like to have custom fields that are read only. I figured that the SeeCustomField right would allow for a user to see a custom field without being able to modify it, however the right appears to do nothing. If I have a Queue called General with users having the SeeCustomField right, but not the ModifyCustomField right, the custom fields disappear! The only way I can get these custom fields visible is to grant the ModifyCustomField. What is the purpose of SeeCustomField if ModifyCustomField controls both viewing AND modifying a CF? I have also experimented with modifying the CF rights to grant/revoke the SeeCustomField and ModifyCustomField rights. The outcome is the same. I am using RT 4.2.9
As far as I can see, it is not possible to search for the resolver of a ticket. I have a single queue with members of different groups opening and resolving tickets. I can't seem to figure out how to figure out how many tickets Group 1 resolved vs Group 2. Is it possible to run a SQL search instead of using RT's query language? Thanks in advance. -Armen