[rt-users] Upgrading RT installed from distro packages

Hello, I've installed RT in a Ubuntu server version 10.04 using Debian packages (apt-get). So the version of RT I'm running (that was packaged) is 3.8.7. I want to upgrade RT to the latest and greatest 4.0.x. Will using instructions under README and docs/Upgrading-3.8 get RT upgraded for me? Or

Re: [rt-users] Setting up HTTPS on RT 3.8

Thanks everyone for the quick responses :) John, I have an idea about how to deploy SSL on a website. And as a matter of fact I'm using Ubuntu as an OS. However I've posted the question here because I've seen other threads talking about RT redirecting to http (rather than HTTPS) when a ticket is

[rt-users] Setting up HTTPS on RT 3.8

Hello list, I have an RT 3.8 installation and I want to set up HTTPS (no mixed content, everything over HTTPS). Anyone can tell me how to do that (and sorry for the noob question) ? Thanks in advance 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

for the delay) 2011/4/26, Kevin Falcone falc...@bestpractical.com: On Mon, Apr 25, 2011 at 11:04:35PM +0100, Brahim Sakka wrote: The RT web interface logs out whenever I hit the update ticket button when responding; commenting, resolving , etc. Is this normal behavior? And if not how can

[rt-users] Messages to AdminCCs , as Cc not Bcc

Hello list, I've got a couple of AdminCCs in my Queue. They are getting emails as Bcc ; but I want them to be emailed as Cc. Is there a way to do that in RT? Thank you in advance, and sorry if I'm missing something obvious here -- Regards Brahim

[rt-users] How to add a signature to respond emails

Hi everyone, I want to add a signature to every email that RT sends when *responding* to a ticket. Any idea how to do so? Thanks in advance! -- Regards, Brahim

Re: [rt-users] How to add a signature to respond emails

Anyone knows what template (if any) is used when responding to a ticket? 2011/4/25 Brahim Sakka brahim.sa...@gmail.com Hi everyone, I want to add a signature to every email that RT sends when *responding*to a ticket. Any idea how to do so? Thanks in advance! -- Regards, Brahim

[rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

The RT web interface logs out whenever I hit the update ticket button when responding; commenting, resolving , etc. Is this normal behavior? And if not how can I fix it? Thanks, -- Brahim

[rt-users] Email templates customization

Hello everyone, Is it possible to add an image in RT's email templates (Autoreply, etc)? I would like to add my company's logo to the signature. Greetz!