[rt-users] Upgrading RT installed from distro packages

[Brahim Sakka]

Hello,

I've installed RT in a Ubuntu server version 10.04 using Debian
packages (apt-get). So the version of RT I'm running (that was
packaged) is 3.8.7. I want to upgrade RT to the latest and greatest
4.0.x.

Will using instructions under README and docs/Upgrading-3.8 get RT
upgraded for me? Or should I install RT from source on a fresh server
then export/import database and configuration data from my old 3.8.7
to the new 4.0.x installation?

Thanks in advance for the advise.

RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston  March 5  6, 2012

Re: [rt-users] Setting up HTTPS on RT 3.8

[Brahim Sakka]

Thanks everyone for the quick responses :)

John, I have an idea about how to deploy SSL on a website. And as a matter
of fact I'm using Ubuntu as an OS. However I've posted the question here
because I've seen other threads talking about RT redirecting to http (rather
than HTTPS) when a ticket is created, modified, etc. So I wanted to know if
there is any special configuration for RT.

2011/7/14 john s. firesk...@gmx.de


 @Brahim:


 I think you take good  on it to get sth Background Knowledge of it .

 Which Operating System you have?

 for example a good tutorial with some explanations for ubuntu:
 https://help.ubuntu.com/community/forum/server/apache2/SSL


 best regards john



 --
 View this message in context:
 http://old.nabble.com/Setting-up-HTTPS-on-RT-3.8-tp32051984p32059058.html
 Sent from the Request Tracker - User mailing list archive at Nabble.com.


 
 2011 Training: http://bestpractical.com/services/training.html


Best Regards,
Brahim


2011 Training: http://bestpractical.com/services/training.html

[rt-users] Setting up HTTPS on RT 3.8

[Brahim Sakka]

Hello list,

I have an RT 3.8 installation and I want to set up HTTPS (no mixed content,
everything over HTTPS).
Anyone can tell me how to do that (and sorry for the noob question) ?

Thanks in advance


2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

[Brahim Sakka]

Kevin,

I solved the issue. The problem was the fact that I set the URL in the
config file to: '192.168.1.2/rt/'
The final '/' was the problem, causing RT to request
192.168.1.2/rt//subdirectories (notice the // ) when I perform
actions.

Anyways, issue solved. Thanks for the response

( sorry for the delay)

2011/4/26, Kevin Falcone falc...@bestpractical.com:
 On Mon, Apr 25, 2011 at 11:04:35PM +0100, Brahim Sakka wrote:
The RT web interface logs out whenever I hit the update ticket button
 when responding;
commenting, resolving , etc.
Is this normal behavior? And if not how can I fix it?

 Sounds like you have some of your urls set up wrong (those actions
 redirect).  Are you accessing RT through one host name and being sent
 to a different host after responding or resolving

 -kevin

[rt-users] Messages to AdminCCs , as Cc not Bcc

[Brahim Sakka]

Hello list,

I've got a couple of AdminCCs in my Queue. They are getting emails as  Bcc ;
but I want them to be emailed as Cc. Is there a way to do that in RT?

Thank you in advance, and sorry if I'm missing something obvious here

--
Regards
Brahim

[rt-users] How to add a signature to respond emails

[Brahim Sakka]

Hi everyone,

I want to add a signature to every email that RT sends when *responding* to
a ticket. Any idea how to do so?

Thanks in advance!

--
Regards,
Brahim

Re: [rt-users] How to add a signature to respond emails

[Brahim Sakka]

Anyone knows what template (if any) is used when responding to a ticket?

2011/4/25 Brahim Sakka brahim.sa...@gmail.com

 Hi everyone,

 I want to add a signature to every email that RT sends when *responding*to a 
 ticket. Any idea how to do so?

 Thanks in advance!

 --
 Regards,
 Brahim

[rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

[Brahim Sakka]

The RT web interface logs out whenever I hit the update ticket button when
responding; commenting, resolving , etc.

Is this normal behavior? And if not how can I fix it?

Thanks,

--
Brahim

[rt-users] Email templates customization

[Brahim Sakka]

Hello everyone,

Is it possible to add an image in RT's email templates (Autoreply, etc)? I
would like to add my company's logo to the signature.

Greetz!