That did the trick. Thanks!!
chanel
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Dustin Graves
Sent: Thursday, March 24, 2016 4:49 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Attachments don't reach database for one user
Hi Chanel,
I have
Chanel,
On Mar 24, 2016, at 5:58 PM, Chanel Wheeler
<chanel.whee...@yavapai.us<mailto:chanel.whee...@yavapai.us>> wrote:
Further experimentation has revealed that if the user sends an attachment by
email it works (doesn’t via the web interface). Also, if I promote the user to
th
but it had no
effect.
chanel
From: Chanel Wheeler
Sent: Tuesday, March 15, 2016 9:31 AM
To: 'Dustin Graves'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Attachments don't reach database for one user
Yes, everything in the ticket shows up for the faulty user except
Yes, everything in the ticket shows up for the faulty user except for the
attachment. The rights for this user and other basic users of the system are
the same.
chanel
From: Dustin Graves [mailto:dus...@bestpractical.com]
Sent: Monday, March 14, 2016 1:58 PM
To: Chanel Wheeler
Cc: rt-users
amiss.
Any ideas on what I might try?
We're running RT 4.4 and use LDAP for authentication.
Thanks!
chanel
--
Chanel Wheeler
Programmer/Analyst
Yavapai Library Network
1120 Commerce Dr.
Prescott, AZ 86305
Phone: (928) 442-5741
chanel.whee...@yavapai.us<mailto:chanel.whee...@yavapai.us>
Open
returning unexpected results
On Tue, Aug 26, 2014 at 02:05:41PM -0700, Chanel Wheeler wrote:
This is the search query I have (built via the Query Builder):
Owner = 'cwheeler' AND ( Status = 'new' OR Status = 'open' ) AND Queue =
'YLN'
AND 'CF.{YLN Topic}' != 'Student Import System
the 'not equal' to 'equal' it limits the search as you'd expect it to.
Same thing happens with LIKE vs NOT LIKE. This is looking a lot like a bug but
I'm wondering if manipulating custom fields in this way just isn't allowed.
I'm on 4.2.6.
Any ideas?
Thanks,
chanel
--
Chanel Wheeler
Programmer
