Hello! I want to do the following: Send a call back for a ticket to a third party without much fuss. The third party should be able to answer but not get the follow-ups of the ticket.
Currently the only way i know is to go to "people"-section and add the third party as "requestor" or "Cc" and send the question afterwards. This way requires quite some clicking of course. I've tried to add a scrip to notify people i add in the Cc-inputfield in a comment but this doesn't work(No action is taken): "Send to CCs: On Comment Notify Ccs with template Correspondence" Obviously the Cc has to be added to the ticket in the first place to be recognized - which means the Cc-inputfield is actually useless? Do you have any suggestions if this could work and how? Thanks Christian _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
