Re: [rt-users] Outgoing HTML mail part 2

2016-09-09 Thread Christian Loos
ine 9 > > Raymond > > -Oorspronkelijk bericht- > Van: Christian Loos [mailto:cl...@netcologne.de] > Verzonden: vrijdag 9 september 2016 13:18 > Aan: Teunissen, Raymond; rt-users@lists.bestpractical.com > Onderwerp: Re: Outgoing HTML mail part 2 > > Hi, > > y

Re: [rt-users] Outgoing HTML mail part 2

2016-09-09 Thread Christian Loos
Hi, you must add a blank line after the "Content-Type" line to separate headers from body. See also https://docs.bestpractical.com/rt/4.4.1/customizing/templates.html#Templates Chris - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training *

Re: [rt-users] Best web server for RT4?

2016-09-01 Thread Christian Loos
Am 01.09.2016 um 20:15 schrieb Alex Hall: > I'm either missing something very obvious, or the Debian package for RT > isn't working correctly. Installing with the latest source, though, was > a nightmare. First of all, read the docs. Especially the Debian docs, as installing RT as a Debian

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos
wnerObj->EmailAddress, customeremail => $Ticket->RequestorAddresses, ticketsubject => $Ticket->Subject, ); } Am 22.06.2016 um 13:00 schrieb Christian Loos: > OK, I now see the problem. > > Try this: > > https://umbc.co1.qualtrics.com/SE/?{$m->comp('/Elements/Qu

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos
Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu <mailto:ki...@umbc.edu> > >> On Jun 22,

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos
Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour: > Nice idea, but is $m available in RT templates (never tried) ? You are right, you must replace line my $query_string = $m->comp('/Elements/QueryString', with my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString', Chris

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos
> https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB=BSG={$Ticket->Id}={$Ticket->OwnerObj->EmailAddress}={$Ticket->RequestorAddresses}={uri_escape($Ticket->Subject)} I would use the /Elements/QueryString RT component here, which will do all the funny URI encoding and parameter

Re: [rt-users] on reply "scrips and reipients" is empty on quoted message after Update RT4.4.0

2016-06-16 Thread Christian Loos
Hi, you see this [1] bug which will be fixed with RT 4.4.1. Chris [1] https://github.com/bestpractical/rt/commit/20a9c09 Am 16.06.2016 um 11:14 schrieb Eierschmalz, Bernhard: > I updated my environment from RT 4.2.11 to RT 4.4.0 > > I’m using RT 4.4.0 on PostgreSQL 9.3 > > > > since this

Re: [rt-users] Any way to speed up shredding?

2016-06-10 Thread Christian Loos
Am 10.06.2016 um 12:02 schrieb Robert Waldner: > Hi, > > I'm trying to get rid of old crud (deleted and rejected tickets, mostly > spam) in our RT-DB, and so use rt-shredder. Which seems to work fine, > but is so slow that my best estimate for it to finish wiping ~80k > tickets is "upwards of 6

Re: [rt-users] remove large attachments and replace with download link

2016-06-08 Thread Christian Loos
Am 07.06.2016 um 23:23 schrieb Hugo Escobar: > We need to give our users the possibility of receiving large files (say >> 10MB) > > Knowing the attachment size limit all email services impose, we thought > there should be a way to tell RT to replace large attachments with a > download > link when

Re: [rt-users] Alternative GUIs for RT?

2016-06-01 Thread Christian Loos
Am 01.06.2016 um 11:53 schrieb Vegard Vesterheim: > I tried to register a new User Custom Field, naming the Field > 'PreferEditDisplay', and allowing two values for the field: 'Edit' or > 'Display'. I have registered the value 'Edit' for a specific user for > this Custom Field, but I am not able

Re: [rt-users] Show Ticket Message in Search/Results.html

2016-04-25 Thread Christian Loos
Am 25.04.2016 um 08:46 schrieb David Schmidt: > Another path that looks weird to me is: > > "local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once" > > shouldnt that be > > "local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once" Arg ... I missed this, this must be

Re: [rt-users] Show Ticket Message in Search/Results.html

2016-04-24 Thread Christian Loos
Am 23.04.2016 um 10:25 schrieb David Schmidt: > On a sidenote (and without intention to blame you for anything) RT > development is horrible to debug. :) You should see in your logs a message like 'function TicketPreview not defined' ... > $ cat local/lib/rt/Ticket_Local.pm because the correct

Re: [rt-users] Hide Custom Fields in Display Mode when value not selected

2016-03-23 Thread Christian Loos
Hi Stefan, there is an extension for this: https://github.com/bestpractical/rt-extension-customfield-hideemptyvalues Chris Am 23.03.2016 um 14:59 schrieb Stefan Krüger: > We have some custom fields which are defined as Type Select one value > (Software is installed, just yes/no). > > > > Is

Re: [rt-users] Issues After Upgrading to 4.4

2016-03-02 Thread Christian Loos
Hi, if you use mod_perl, then the docs have the answer: https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx Chris Am 11.02.2016 um 18:45 schrieb Satyajeet Singh: > Hi All, > > After Upgrading to 4.4 I noticed that values for Custom DateTime Fields > entered by non root

Re: [rt-users] Running RT at /rt rather than / with Nginx

2016-03-02 Thread Christian Loos
Hi, the docs says for $WebBaseURL "Usually you don't want to set these options" [1]. Remove $WebBaseURL config and set $WebDomain to 'mysite.com' and everything should be fine. If you use SSL, remember to also set $WebPort to 443. Chris [1]

Re: [rt-users] Migrating RT 3.6.5 to RT 4.2.12

2016-02-16 Thread Christian Loos
I think the reason for your problems are your wrong upgrade steps. You missed to read this: https://www.bestpractical.com/docs/rt/4.2/UPGRADING.mysql.html You have to upgrade to 3.7.87, then run the queries from upgrade-mysql-schema.pl, and then upgrade to 4.2.12. Chris Am 15.02.2016 um 18:08

Re: [rt-users] Timezone Issue

2016-02-01 Thread Christian Loos
Hi, it's actually in the documentation: https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx Best is to switch from mod_perl to mod_fastcgi. Also have a look here: https://www.bestpractical.com/docs/rt/4.2/customizing/timezones_in_charts.html Chris Am 01.02.2016 um

Re: [rt-users] [request-tracker-maintainers] Bug#809376: rt4-fcgi: support systemd init natively

2015-12-29 Thread Christian Loos
Am 30.12.2015 um 00:37 schrieb Dominic Hargreaves: > Hi Chris, > > Thanks for this. I noticed that your service unit file does not include > any mention of a dependency on mysql or postgresql; something that was > recently added to the init script exactly for systemd compatibility. > Do you know

[rt-users] rt4 fcgi systemd service unit file

2015-12-18 Thread Christian Loos
Hi Dominic, I noticed that you still use an init script for your rt4-fcgi Debian package in jessie. I've created a systemd service unit file [1], which works fine for me. Maybe you can update your package with this one. Chris [1] https://gist.github.com/cloos/abbadf961558bb9cdc7e

Re: [rt-users] no To: header in AdminCC's mails

2015-12-08 Thread Christian Loos
Am 08.12.2015 um 08:01 schrieb Woody - Wild Thing Safaris: > Hi all, > > I was sure this would have come up somewhere but i can't make a search > produce any results. This also tells me that it's most likely my error > if no-one else has the problem > > Mails to "AdminCC" are sent as a BCC, but

Re: [rt-users] no To: header in AdminCC's mails

2015-12-08 Thread Christian Loos
Am 08.12.2015 um 09:21 schrieb Woody - Wild Thing Safaris: > Thanks for your swift response Chris - thought it must be my config. > In a similar vein, should i set FriendlyFromLine too to maintain RFC > compliance? > > w. Setting $FriendlyFromLine isn't necessary because the outgoing mail will

Re: [rt-users] Find the first day of this month

2015-12-08 Thread Christian Loos
Hi Chris, won't help you now but RT 4.4.0 will support this if you set $PreferDateTimeFormatNatural to 1: https://github.com/bestpractical/rt/commit/4836a20 If you really need this in RT 4.2 you can try applying these commits: https://github.com/bestpractical/rt/commit/f446755

Re: [rt-users] Unable to create scrips in RT 4.2.12

2015-11-10 Thread Christian Loos
Hi Brent, you should give Callbacks [1] a chance. We use this for years. Minor (4.2.11 > 4.2.12) version updates are done without any modification. Sometimes even major (4.2.12 > 4.4.0) updates can be make without changing a callback file. Chris [1]

Re: [rt-users] What's huge RT/Mysql

2015-11-10 Thread Christian Loos
Hi, we have over 30 tickets and process 8 tickets a year. We currently use a single VM for our RT (Webserver and Database on the same Machine). And our RT is still really fast. Thanks to the BPS developers. Chris Am 04.11.2015 um 22:23 schrieb Albert Shih: > Hi everyone, > > I would

Re: [rt-users] Ticket not created from external email using external auth

2015-11-04 Thread Christian Loos
Hi, I think you should add Set( $AutoCreateNonExternalUsers, 1 ); See https://github.com/bestpractical/rt-authen-externalauth/blob/master/lib/RT/Authen/ExternalAuth.pm#L118 Chris Am 04.11.2015 um 17:30 schrieb Peter Viskup: > Dear all, > would like to ask you for an expert view on our issue. >

Re: [rt-users] Problem with RT::SystemUser in escalatePriority

2015-10-29 Thread Christian Loos
OK, then remember this, once you will upgrade to RT 4.4, because this version will support [1] searches like Status = '__active__' Chris [1] https://github.com/bestpractical/rt/commit/20f3268 Am 29.10.2015 um 15:39 schrieb markus.wildb...@magna.com: > Hi Christian! > > Thanks a lot for your

Re: [rt-users] round-robin auto assignment?

2015-10-27 Thread Christian Loos
Am 27.10.2015 um 16:57 schrieb Asif Iqbal: > anyone added a logic to not auto assign the ticket if it is created > during holiday or weekends? > > We are using Lifecycles to implement Due date based on business hours > using the SLA extension. But not sure how auto assign can take advantage > of

Re: [rt-users] Can values of Custom Field be based on Queue?

2015-10-26 Thread Christian Loos
Am 26.10.2015 um 15:18 schrieb Matt Zagrabelny: > On Mon, Oct 26, 2015 at 2:56 AM, Chrilly Cheng wrote: >> Hi All, >> >> I'm trying to find to way to get this requirement work. >> >> We have multiple queues in RT, like queueA, queueB, queueC. All queues are >> using the same

Re: [rt-users] round-robin auto assignment?

2015-10-23 Thread Christian Loos
Am 22.10.2015 um 22:21 schrieb Asif Iqbal: > # get the user list from the file > # this file has the list of users who will be assigned as owner in > round-robin > # you could have another logic external that could update this file to > get the > # generate the list of owners > my $file =

Re: [rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

2015-09-25 Thread Christian Loos
Am 24.09.2015 um 23:42 schrieb Tim Gustafson: > I think the problem is that NotifyActor is set to 0; when I changed it > to 1, the e-mail originator got their autoreply. But it seems to me > that an autoreply should go out, even if NotifyActor is set to 0. Did > something change around that

Re: [rt-users] RT CLI CF query operators

2015-09-01 Thread Christian Loos
Hi, interesting, pasting your query in the advanced query box doesn't report any errors for me (rt 4.2.12). What is your RT version? Chris Am 29.08.2015 um 03:05 schrieb supp...@pureview.com: > Loos, > > Thank you for the help but after I rectified the typo. I still getting a > different

Re: [rt-users] How to add last comment to ticket query results?

2015-08-28 Thread Christian Loos
Am 28.08.2015 um 13:03 schrieb Ewan Meadows: I've been asked to add another column to a query which shows the last comment added to a ticket, any ideas how I can do this? Thanks, Ewan Hi, there is an extension for this: https://github.com/bestpractical/rtx-ticketlisttransactions Chris

Re: [rt-users] Including latest transactions in RSS-Feed

2015-08-27 Thread Christian Loos
Hi, $transactions isn't undefined but $transactions is an empty collection and thus $transactions-Last is undefined. This happens on tickets that don't have a Comment transaction. Depending in the surrounding code a simple return unless $transactions-Count; before the 'my $comment ...' would

Re: [rt-users] SSL no verify function for rt cli tool? (with workaround)

2015-08-27 Thread Christian Loos
Am 27.08.2015 um 03:18 schrieb Dion Gullotta: I realise this isn’t an RT problem as it is really LWP, but it would be nice if the RT CLI supported a --no-verify-ssl option to workaround these situations. As it stands I had to edit the code of /opt/rt4/bin/rt and added the following on line 54

Re: [rt-users] RT CLI CF query operators

2015-08-26 Thread Christian Loos
Am 26.08.2015 um 21:25 schrieb supp...@pureview.com: rt list -i 'CF.{Modtrak}' 0 AND Created = '2015-07-01' AND Create = '2015-07-31' rt: Invalid query: 'Unknown field 'Create' in ''CF.{Modtrak}' 0 AND Created = '2015-07-01' AND Create = '2015-07-31'' at /opt/rt4/sbin/../lib/RT/Tickets.pm

Re: [rt-users] Error in Dashboard.

2015-08-10 Thread Christian Loos
bba...@copesan.com www.copesan.com Servicing North America with Local Care -Original Message- From: Christian Loos [mailto:cl...@netsandbox.de] Sent: Thursday, July 23, 2015 7:00 AM To: Bryon Baker Cc: RT Users (rt-users@lists.bestpractical.com); t...@bestpractical.com Subject: Re

Re: [rt-users] Error in Dashboard.

2015-07-23 Thread Christian Loos
Am 22.07.2015 um 17:25 schrieb Bryon Baker: Another error from same dashboard. Failed to load dashboard 757: Failed to load dashboard 757: Couldn't find row (/opt/rt4/share/html/Elements/Tabs:471) You hit this bug: https://issues.bestpractical.com/Ticket/Display.html?id=29719 Chris

Re: [rt-users] Error in Dashboard.

2015-07-23 Thread Christian Loos
Am 22.07.2015 um 17:25 schrieb Bryon Baker: Another error from same dashboard. Failed to load dashboard 757: Failed to load dashboard 757: Couldn't find row (/opt/rt4/share/html/Elements/Tabs:471) You hit this bug: https://issues.bestpractical.com/Ticket/Display.html?id=29719 Chris

Re: [rt-users] Send dashboard to members of a group

2015-05-29 Thread Christian Loos
Am 29.05.2015 um 09:39 schrieb markus.wildb...@eu.magna.com: Hi guys! I have a dashboard which I want to send to all members of a specified group. What would be the best way to do this? Do you mean by group a RT user defined group? If yes, sadly this isn't possible. But I think it would be

Re: [rt-users] Help with Scrip for child / dependent tickets

2015-05-22 Thread Christian Loos
Hi, this is what we use: my $deps = $self-TicketObj-DependedOnBy; while( my $link = $deps-Next ) { next unless $link-BaseURI-IsLocal; my $dep = $link-BaseObj; next if $dep-QueueObj-IsInactiveStatus($dep-Status); $dep-SetStatus('open') unless $dep-HasUnresolvedDependencies; }

[rt-users] ticket content search maybe doesn't work as excepted

2015-05-12 Thread Christian Loos
Hi, playing around with the ticket content search I discovered many false positive results. The _TransContentLimit [1] fetches all transaction, notably also the EmailRecord and CommentEmailRecord transactions which let the content search also found matches for stings which are inserted by

Re: [rt-users] blank outgoing emails still in RT 4.2.10

2015-03-24 Thread Christian Loos
Hi, you just have to read the release notes [1] or upgrading documentation [2], it's described in both. Chris [1] https://www.bestpractical.com/release-notes/rt/4.2.10 [2] https://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.2.html#UPGRADING-FROM-4.2.9-AND-EARLIER Am 24.03.2015 um 09:21

Re: [rt-users] Improper display of ticket transaction's HTML

2015-03-11 Thread Christian Loos
Hi, upgrading to a more recent version of RT and installing HTML::Gumbo gives you tables in transactions (RT supports this since 4.2.6) [1]. If you can't upgrade, you can use RT::Extension::PermissiveHTMLMail [2]. Chris [1]

Re: [rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

2015-03-10 Thread Christian Loos
@Alex: CreateTickets support both, CustomField and CF keys [1]. @Landon: Why don't you simply add this lines to you template, as you are using a static customfield list and don't want to add all customfields (assuming you customfields are single value fields): CF-Customfield1:

Re: [rt-users] local directory customization ignored for ShowSummary ?

2015-02-16 Thread Christian Loos
Am 11.02.2015 um 18:23 schrieb Arnaud Abélard: I created the new directory path /opt/rt4/local/share/html/Ticket/Elements/ and copied there the original file /opt/rt4/share/html/Ticket/Elements/ShowSummary. Made my change, cleared the mason cache, restarted apache and the changes are just

Re: [rt-users] Autoreply Template Script

2015-02-03 Thread Christian Loos
Am 03.02.2015 um 10:57 schrieb Vas: So none of provide a web interface to view the status of there tickets? If yes how do you do it? Because from the user side If I send requests on a regular basis and decided to see the status of them I would not remember the username and password that was

Re: [rt-users] Adding (by default) custom field to the simple search

2015-01-15 Thread Christian Loos
Hi, add on top of the file this lines: package RT::Search::Simple; use strict; use warnings; no warnings 'redefine'; Chris Am 15.01.2015 um 16:14 schrieb Daniel Schwager: Hi, I updated to 4.2.6 (from 3.8.8) in our lab - look fine. Now, I'm going to add some small customizations. E.g.

Re: [rt-users] a few trivial questions about tickets

2015-01-15 Thread Christian Loos
Am 15.01.2015 um 12:07 schrieb Luca Ferrari: I've added a few custom fields to my ticket definition, for example git commit, but I'm able to see the custom fields only when creating a ticket or editing in jumbo mode. I cannot see them for instance when resolving a ticket (i.e., Action-Resolv),

Re: [rt-users] save addresses on tickets

2015-01-05 Thread Christian Loos
by address very easy. Interesting idea. I currently investigate if your above solution fits better or if I create a new Address object which I can link to tickets. This requires more coding but would be the cleaner solution. On 27 November 2014 at 21:29, Christian Loos cl...@netcologne.de

Re: [rt-users] Howto overwrite user preferences

2014-12-12 Thread Christian Loos
devel/tools/rt-attributes-editor http://www.bestpractical.com/docs/rt/4.2/rt-attributes-editor.html Am 12.12.2014 um 13:10 schrieb Alex Peters: The sbin/rt-preferences-viewer script will at least let you view non-default user preferences, but not let you change them. I personally don't know

Re: [rt-users] Complex search for users, as for tickets

2014-12-12 Thread Christian Loos
Am 26.11.2014 um 14:55 schrieb Gaston Huot: Is it possible in RT to : * do a search for users with some search parameters? * as for tickets, include this search within a dashboard ? If the search parameters are static you can write a new portlet [1] which you can include in an dashboard.

Re: [rt-users] REST and umlauts in Custom Field names

2014-12-11 Thread Christian Loos
Am 11.12.2014 um 15:31 schrieb Jasper Olbrich: Hello, I'm trying to use REST to create tickets in a queue that uses Custom Fields. It works well for CFs without umlauts, but I couldn't find a way yet to fill the CF Größe. I'm sending the data with Python's urllib module, the request body

Re: [rt-users] plugins link to module file, not package file

2014-12-08 Thread Christian Loos
Am 08.12.2014 um 19:09 schrieb Jo Rhett: Which is said where and how? The point is to improve the documentation such that available paths for installation are clear. Your suggestion for yet another undocumented path is just further argument that the extensions documentation should be

Re: [rt-users] Attachment size issue?

2014-12-04 Thread Christian Loos
Am 04.12.2014 um 21:32 schrieb Alex Vandiver: Thus, in addition to setting max_allowed_packet, you will need to increase innodb_log_file_size, or you'll only be able to insert files which are 5M (or, on 5.6.22 or higher, 10M). Note that increasing innodb_log_file_size is slightly complex:

Re: [rt-users] plugins link to module file, not package file

2014-12-03 Thread Christian Loos
Am 03.12.2014 um 10:40 schrieb Jo Rhett: As I just said, asking the user to edit the URL in their browser window to be able to find the extension to download doesn’t make a lot of sense. The links in the directory should be fixed. Why do you want to download the extension? You can install them

[rt-users] save addresses on tickets

2014-11-27 Thread Christian Loos
Hi, has anyone made a local modification to save addresses on tickets? I'm looking for ideas how to implement this. Our requirements: * multiple addresses per ticket * address types (postal, installation) * search tickets by address We currently use CustomFields (Street, City, ZIP), but can't

Re: [rt-users] Problem with date

2014-11-20 Thread Christian Loos
Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Thursday, November 20

Re: [rt-users] Problem with date

2014-11-20 Thread Christian Loos
-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Thursday, November 20, 2014 8:33 AM To: Bryon Baker; RT Users (rt-users@lists.bestpractical.com) Subject: Re

Re: [rt-users] Problem with date

2014-11-19 Thread Christian Loos
Hi, as far as I understand you script you try to set the ticket resolved date to the transaction date when the ticket status is set to closed. If you have configured you RT correct this is done automatically by RT. So what is your intent with this script? Chris Am 19.11.2014 um 20:18 schrieb

Re: [rt-users] Any way to turn subscription email into a .html document?

2014-11-04 Thread Christian Loos
Am 04.11.2014 um 22:49 schrieb Duncan Napier: - Original Message - I have created some RT Subscriptions, but I was wondering if there is an easy way to convert the subscription content into a HTML document? The emailed subscription appears as a very nicely formatted HTML/ajax email

[rt-users] Dashboard E-Mail in MS Outlook

2014-10-20 Thread Christian Loos
Hi, recently noticed that the RT 4.2 Dashboard E-Mails looks awful in MS Outlook 2010: * Ticket list missing styles * Chart Table missing styles and width set to 100% Attached some examples from Outlook and Thunderbird. The problem is that Outlook is munching the styles instead of including

Re: [rt-users] Date formatting

2014-10-15 Thread Christian Loos
Am 15.10.2014 um 10:21 schrieb Rinke Colen: Does anyone know how to format the date/time that {$Ticket-Created} returns in my email template? I want it to read Wednesday October 8, 2014 at 5:31 PM (CET) or Woensdag 8 oktober 2014 om 17:31 (CET). (Second version is Dutch.) Rinke Colen CTO

Re: [rt-users] PriorityAsString : Priority and FinalPriority show unknown

2014-10-08 Thread Christian Loos
Hi Elisabeth, if you don't set a InitialPriority on the queue page, the priority of a new created ticket is 0. As you didn't defined a mapping for 0 in PriorityAsString config you get the 'unknown' priority. Just add 'Aucun = 0' to your PriorityAsString config and everything should be fine.

Re: [rt-users] Failed to load dashboard

2014-09-17 Thread Christian Loos
Am 16.09.2014 um 18:56 schrieb Carlos Ramos: Hi Christian, This script is great, I was able to identify the users with a reference to that specific dashboard. But I could not find how this information is stored in the DB (my best guess is attributes.content which is binary) and I really

Re: [rt-users] Failed to load dashboard

2014-09-16 Thread Christian Loos
to search for. =back =head1 AUTHOR Christian Loos cl...@netcologne.de =head1 COPYRIGHT AND LICENCE Copyright (C) 2014, NetCologne GmbH. This library is free software; you can redistribute it and/or modify it under the same terms as Perl itself. =head1 SEE ALSO =over =item Lhttp

[rt-users] ticket graph properties and unlimited depth

2014-09-12 Thread Christian Loos
Hi developer and user, for ticket graphs you can set maximum depth to unlimit but this leads to show only 6 levels of properties. This results in graphs where the only property which is displayed for tickets above level 6 is the id, which doesn't give you any useful information on this tickets.

[rt-users] difference between user Comments and FreeformContactInfo

2014-09-08 Thread Christian Loos
Hi, what is the difference between the user Comments field and the FreeformContactInfo field, from a user or admin view. The difference I noticed is that FreeformContactInfo have a column_map entry and Comments doesn't (in branch 4.0/column-map-validation explicitly is blacklisted from

[rt-users] RT Extension installation on Centos 6

2014-08-29 Thread Christian Loos
Hi Centos guys, I got an bug report [1] from a Centos 6 user which tried to install my RT-Extension-BriefHistory [2]. RT::MasonComponentRoot is set to /usr/share/rt4/html and the make install transcript of my extension shows: Installing

Re: [rt-users] Hiding non-content transactions with callbacks

2014-08-26 Thread Christian Loos
Am 04.08.2014 um 22:36 schrieb Kevin Falcone: I considered giving this in my initial response, but it doesn't have the 4.2 compatible callback, so I didn't want to lead the original poster on until I'd had a chance to send a PR. -kevin It uses the RT 4.2 callback since Oct last year [1].

Re: [rt-users] a configuration manager/plugin for RT

2014-07-16 Thread Christian Loos
Am 16.07.2014 11:00, schrieb Joop: On 16-7-2014 4:23, Alex Peters wrote: Please report these errors and warnings, because anything that ships directly with RT 4.2 should definitely be fully supported by RT 4.2. Don't know if I'm seeing the same errors but here are mine which suprised me

Re: [rt-users] how to unset a ticket's Due date?

2014-06-30 Thread Christian Loos
Am 30.06.2014 08:04, schrieb Alex Peters: Given no answers yet, it seems that either no one can replicate this (in which case a works for me would prompt me to debug further) or no one has attempted to remove due dates from tickets in v4.2.5. I'll assume the latter and file a bug report.

Re: [rt-users] multiple users editing the same ticket - how does RT handle concurrent edits ?

2014-06-30 Thread Christian Loos
Am 27.06.2014 23:02, schrieb Al Joslin: I was asked by one of my users, what happens if two people are editing a ticket at the same time ? Our current system, that I'm trying to replace, tells users when another user is editing the same ticket I tried editing one ticket with two users

Re: [rt-users] how to unset a ticket's Due date?

2014-06-30 Thread Christian Loos
a unix time less than 0, forcing to 0: [-3600] Chris Am 30.06.2014 10:04, schrieb Alex Peters: Thank you, but entering 0 does not work for me. On 30/06/2014 5:30 pm, Christian Loos cl...@netcologne.de mailto:cl...@netcologne.de wrote: Am 30.06.2014 08:04, schrieb Alex Peters

Re: [rt-users] rt-mailgate https - problem

2014-06-30 Thread Christian Loos
Replace in the URL parameter to rt-mailgate localhost with the FQDN. Chris Am 30.06.2014 11:17, schrieb DD DD: Hello, I have following problem: root@rt:~# rt-mailgate --debug --action correspond --url=https://localhost/rt --queue General /root/test.msg /usr/bin/rt-mailgate: temp file

Re: [rt-users] rt-mailgate https - problem

2014-06-30 Thread Christian Loos
Please keep replies to the list. Which RT version are you using? Because your apache making a redirect and rt-mailgate following redirects only in RT 4.2.4 and newer. Chris Am 30.06.2014 12:09, schrieb DD DD: root@rt:~# wget https://HIDDEN/rt --2014-06-30 12:04:42-- https://HIDDEN/rt

Re: [rt-users] Change Management Multiple Owners

2014-06-26 Thread Christian Loos
Am 25.06.2014 19:11, schrieb Alex Vandiver: Use: AdminCc: { $group-MemberEmailAddressesAsString } Wouldn't it be better to use the group id as AdminCc? Group Member changes would immediately affect also the approvals and you can avoid loading the group within the approval create template.

Re: [rt-users] creating tickets with CF values without ModifyCustomField right

2014-06-03 Thread Christian Loos
Am 02.06.2014 22:46, schrieb Parish, Brent: We have this same problem here. If you don't want to wait for the feature request to be implemented, here is one way around it: I ended up creating a second set (copy) of the custom fields. I named them the same thing, but with an underscore

[rt-users] creating tickets with CF values without ModifyCustomField right

2014-06-02 Thread Christian Loos
Hi, is it possible to create tickets with CF values for users that don't have the ModifyCustomField right? Currently if fails with Permission Denied in RT::CustomField-AddValueForObject(). We have some users that use the RT WebUI to create tickets and must enter on ticket create some CF values.

Re: [rt-users] Managerial reports

2014-05-07 Thread Christian Loos
Am 05.05.2014 20:39, schrieb Justin Killen: Often times in IT, issues will come into support staff and resolved without management ever knowing about it. I have been tasked with providing management with a report that would show tickets closed within a certain date range, preferably

Re: [rt-users] Date picker - Monday first?

2014-04-17 Thread Christian Loos
Am 17.04.2014 09:17, schrieb Andreas Heinlein: Thanks for your help. Unfortunately, I cannot get it to work, maybe I understood something wrong. I looked up the instructions for RT 4.0 instead (forgot to mention we're still using 4.0) and did: mkdir -p local/share/html/NoAuth/js cp

Re: [rt-users] Date picker - Monday first?

2014-04-16 Thread Christian Loos
Am 16.04.2014 10:38, schrieb Andreas Heinlein: Hello, ist it possible to set the date picker for date fields (Started, Due, ...) so that it uses a Monday first calendar view? Thanks, Andreas If you add the js files [1] and [2] to RT as described here [3] (replacing CSS with JS) you get

Re: [rt-users] Why RT_SiteConfig.pm locked?

2014-04-10 Thread Christian Loos
Am 10.04.2014 08:34, schrieb Arkady Glazov: Hi, Please help me. I have RT4 on Debian squeeze with Apache2/mod_perl PostgreSQL. After any reboot i can't enter to RT. On the start page i see message about locked file RT_SiteConfig.pm. But after i reload apache site begin work correct. What

Re: [rt-users] bist du schon life mit RT 4.2

2014-03-26 Thread Christian Loos
keine FriendlyFromLine verwendet sondern nur die Emailadresse. Ist das ein Bug? Wenn ja, wie reporte ich den korrekt und hast du evtl. einen Lösungsansatz? Grüße -- Christian Loos NETCOLOGNE Gesellschaft für Telekommunikation mbH Am Coloneum 9 | 50829 Köln Geschäftsführer: Jost

Re: [rt-users] RT 4.2 change scrip stage

2014-02-07 Thread Christian Loos
Am 05.02.2014 17:00, schrieb Kevin Falcone: I've filed http://issues.bestpractical.com/Ticket/Display.html?id=28873 about the terrible Disabled UI, and it touches briefly on Deleted. We'll address this after we fix display of Disabled Scrips. Can you please add me to the ticket so I get

Re: [rt-users] RT 4.2 change scrip stage

2014-01-31 Thread Christian Loos
Another one: How can I delete a scrip? The Method is there but I can't find anywhere a delete button for scrips, even by checking the HTML source code. Chris

Re: [rt-users] RT 4.2 change scrip stage

2014-01-30 Thread Christian Loos
Am 29.01.2014 18:44, schrieb Kevin Falcone: I assume you've discovered this by now, but just in case you haven't, the Stage of a scrip is settable on the Applies To page. This is not very obviously (for a long time RT admin) ;-) You can actually have a given scrip run as Batch in one queue

[rt-users] RT 4.2 change scrip stage

2014-01-23 Thread Christian Loos
Hi, how can I change the stage of an existing scrip in RT 4.2? In RT 4.0 there was an 'Phase' select box on the scrip page but I can't find it in RT 4.2. Chris

Re: [rt-users] Relationship Permissions

2014-01-23 Thread Christian Loos
Am 23.01.2014 20:18, schrieb Tim Wiley: rt-4.0.13 We have a Queue A Queue B. Ticket A is in Queue A, and Ticket B is in Queue B. User A has ModifyTicket on Queue A, but not on Queue B. User A would like to make Ticket A refer to Ticket B, but is getting a permission denied error. I

Re: [rt-users] Need to send Big Cheese email based on requestor's email or group membership

2014-01-17 Thread Christian Loos
Am 17.01.2014 14:27, schrieb Ethier, Michael: Hi Chris, Thanks for the reply back. So there is no way to do the check dynamically in case the members of the Big Cheese group change randomlyvia grep'ing a file with all the email addresses in it, or quering a Window AD group on the fly

Re: [rt-users] Need to send Big Cheese email based on requestor's email or group membership

2014-01-16 Thread Christian Loos
Hi, for this type of requests we create an group inside RT, add all email adresses (RT User) to this Group, add all User that should be notified as AdminCc to the queue and then create a scrip (replace xxx with the Big Cheese group id): Condition: User Defined Action: Notify AdminCcs Template:

Re: [rt-users] Searching For Tickets Without Reminders

2014-01-07 Thread Christian Loos
Am 02.01.2014 22:33, schrieb Ram: Hey there, We handle a bunch of tickets and one of the ways we help our support staff not drop the ball is by putting a saved search on the support Dashboard that shows 'my stagnant tickets' [LastUpdated '12 days ago' AND Owner.id = '__CurrentUser__' AND

Re: [rt-users] RT4.2 with Ubuntu13.10 and Postfix

2013-11-14 Thread Christian Loos
Read the mailgate documentation (options ca-file path and no-verify-ssl): http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html Chris Am 13.11.2013 18:03, schrieb mmahoney: Landon, I apologize but those instructions are a bit over my head and I don't understand them. -- View this

Re: [rt-users] RT 3.8 nginx HTTPS + fastcgi_server redirects to HTTP

2013-11-12 Thread Christian Loos
You must *remove* $WebPath, $WebBaseURL and $WebURL and *set* $WebDomain $WebPort in your /var/www/rt3/etc/RT_SiteConfig.pm. http://www.bestpractical.com/docs/rt/3.8/RT_Config.html#Web-Interface-Configuration Chris Am 12.11.2013 12:18, schrieb Colin: Hi all, I'm migrating an Apache only HTTPS

Re: [rt-users] database upgrade

2013-11-12 Thread Christian Loos
You should really read all the upgrading documentation. Your point is described here: http://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.0.html#Common-issues Chris Am 13.11.2013 03:09, schrieb CLOSE Dave: Trying to upgrade RT with MySQL (actually MariaDB) from 3.8.7 to 4.2.0. I've reached

Re: [rt-users] rights for articles

2013-09-18 Thread Christian Loos
OK, found the solution by my self. I had to give the user the SeeClass right. Am 11.09.2013 16:55, schrieb Christian Loos: Hi, I'm currently a little bit lost within the article rights. Problem: a user can see on the ticket update page the dropdown list with the articles, but if he

[rt-users] rights for articles

2013-09-11 Thread Christian Loos
Hi, I'm currently a little bit lost within the article rights. Problem: a user can see on the ticket update page the dropdown list with the articles, but if he select an article the page reloads but the article content isn't included in the message box. If I (with SuperUser power) select an

Re: [rt-users] Re-send a previously attached attachment?

2013-09-05 Thread Christian Loos
Am 03.09.2013 23:04, schrieb Kevin Falcone: I have not worked with your extension yet, but as I recall the two largest complaints with the branch as-is were: Maybe you or one of the other developers have time to have a look on my extension. Display of attachments on the new replies (they

Re: [rt-users] Re-send a previously attached attachment?

2013-09-02 Thread Christian Loos
Am 13.08.2013 22:35, schrieb Boli: Hi All, Apologies if I have missed something obvious. How can I re-send an attachment that has previously been attached to a ticket without downloading it and re-attaching it. For example, if a new requestor or CC is added to a ticket, and I want to

Re: [rt-users] Re-send a previously attached attachment?

2013-09-02 Thread Christian Loos
Hi Kevin, Am 14.08.2013 16:36, schrieb Kevin Falcone: The alternate (attaching a previously attached attachment to a new reply) is something we've explored in a few branches with clients, but nothing we've written has stuck or been right for mainstream release. -kevin maybe you can share

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