[rt-users] Server generated tickets...
I have a couple of servers that send roots mail to RT. Is there a way to prevent or get rid of the response email from RT? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Server generated tickets...
Looks like I was over thinking this one. Thanks for the simple solution... On Jan 10, 2012, at 8:57 AM, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Jan 10, 2012 at 06:25:03AM -0900, Damien Hull wrote: I have a couple of servers that send roots mail to RT. Is there a way to prevent or get rid of the response email from RT? The easiest way is to edit those user accounts and leave the Name as the email address but blank out the email address field. Or log in as the user and change their preferences to never receive email -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston � March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Queues
I'm trying to configure RT for an IT consulting business. I need to know what company / client submitted the ticket. 1. If they submit a ticket by email, will I be able to tell what company that's from? 2. Should I create a queue for each company / client? This is my first time working with RT. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Starman script
Is there a good way to start RT with Starman? I'm looking for a startup script I can place in /etc/init.d... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Apache 2 revers proxy
Here's what I have 1. Ubuntu 10.04 2. RT 4.0.4 installed and configured 3. Starman 5. LAMP 6. Test Server I can access the login page for RT directly by using :8080. That's where RT and Starman are. That tells me if I configure Apache correctly it should work. I added the following to the default apache v host: ProxyPass / http://localhost:8080/ ProxyPassReverse / http://localhost:8080/ When I try to connect it says I don't have access to /. What am I missing? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Apache perl ?
Here's what I have 1. Ubuntu 10.04 2. RT 4.0.4 3. New Installation of Perl in /usr/local/ I configured Request Tracker to use the new installation of perl. I'm assuming Apache needs to use it as well. How do I get Apache to do that? I tried installing a libapache2-perl something. That didn't look right because the version of perl is not the same. It uses the version of perl that came with Ubuntu. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Compiling RT
I'm trying to compile RT but I'm running into trouble. I'm running Ubuntu 10.04 LTS. Here's how I'm configuring RT 4.0.1. #!/bin/bash # # # configure env PERL=/usr/local/perl/bin/perl ./configure \ --enable-graphviz --enable-gd \ --disable-gpg \ --with-web-user=www-data --with-web-group=www-data \ --with-db-type=mysql \ --with-db-dba=root \ --with-db-database=rt \ --with-db-rt-user=rt \ --with-db-rt-pass=password Everything is fine until I try to fix dependencies. Some of the perl modules don't get installed. I'm also wondering if the options I've selected are correct. Can someone point me in the right direction? Thanks... 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Installing RT
I would like to install the latest version of RT. Are there any installation instructions? I'm running Ubuntu 10.04 LTS. I have installed the older version from the ubuntu package. It works but I want the mobile interface for my phone. 2011 Training: http://bestpractical.com/services/training.html
