[rt-users] Removing CC after initial ticket submission

[Daniel G. Rohan]

Hi all,

I'm trying to get an idea of how this would be accomplished.

What we're hoping to do is modify one of our queues so that if a requestor CC's 
someone on the initial ticket, that CC will be removed from all subsequent 
comments/correspondance. I took a quick look through the RT contributions 
archive, but I couldn't see any scrips that would match this functionality. Is 
anyone out there aware of anything like this or have a hint as to how this 
could be done? We need this to be done only for a single queue, so modifying 
RT_SiteConfig.pm isn't really an option for us.

Many thanks,

Dan Rohan

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[rt-users] dashboard chart sizes

[Daniel G. Rohan]

Hi all,

Here is a low priority question, but I'm wondering if anyone knows how to scale 
down the size of the charts in RT 4.0.  I have a number of charts that I've 
saved to a dashboard, but the charts appear so large that I have to do a bit of 
horizontal scrolling to see the whole page. I know I could line them up 
vertically, but I think it looks nicer/is more functional to have some charts 
side by side.

Thanks,

Dan

Re: [rt-users] rt4.0: anonymous hash error on apache startup

[Daniel G. Rohan]

On May 29, 2011, at 7:21 PM, Bill Cole wrote:

 Ruslan Zakirov wrote, On 5/28/11 1:46 PM:
 Hello,
 
 Problem is in your config file. Somewhere you set a hash option
 (key-value pairs), but misses key or value and number of elements in
 assignment is odd.
 
 A very likely cause of this is the ChartFont setting. It changed from a 
 scalar in RT3 to a hash in RT4, so the config 'Set' command for RT3 will 
 generate that specific error.

Thank you Ruslan and Bill.  Bill, you were right on the money-- as soon as I 
commented out that setting (it was undefined anyway), the error disappeared.

Much appreciation.

Dan Rohan

[rt-users] rt4.0: anonymous hash error on apache startup

[Daniel G. Rohan]

Hello everyone,

We've recently upgraded to 4.0.0 and whenever we start up our apache (using 
mod_perl), we get the following errors:

Starting httpd: Odd number of elements in anonymous hash at 
/opt/rt4/sbin/../lib/RT/Config.pm line 861.
Use of uninitialized value in anonymous hash ({}) at 
/opt/rt4/sbin/../lib/RT/Config.pm line 861.
Odd number of elements in hash assignment at /opt/rt4/sbin/../lib/RT/Config.pm 
line 862.
Use of uninitialized value in list assignment at 
/opt/rt4/sbin/../lib/RT/Config.pm line 862.

This seems to reference this subroutine in /opt/rt4//lib/RT/Config.pm

sub Set {
my ( $self, $name ) = ( shift, shift );

my $old = $OPTIONS{$name};
my $type = $META{$name}-{'Type'} || 'SCALAR';
if ( $type eq 'ARRAY' ) {
$OPTIONS{$name} = [@_];
{ no warnings 'once'; no strict 'refs'; @{RT::$name} = (@_); }
} elsif ( $type eq 'HASH' ) {
$OPTIONS{$name} = {@_};
{ no warnings 'once'; no strict 'refs'; %{RT::$name} = (@_); }
} else {
$OPTIONS{$name} = shift;
{no warnings 'once'; no strict 'refs'; ${RT::$name} = 
$OPTIONS{$name}; }
}
$META{$name}-{'Type'} = $type;
return $self-_ReturnValue( $old, $type );
}


Apache starts up fine, and RT seems to be working, but this is concerning to 
us. Any suggestions or insight into what might be the issue?

Thanks,

Dan Rohan