Re: [rt-users] "RT at a glance with one column" - how to enable?
Hi, On Fri, Jul 06, 2007 at 04:22:48PM +0200, Ham MI-ID, Torsten Brumm wrote: > Just remove all modules from the summary. I think I've done that. :-) In "Customize RT at a glance", the area "RT at a glance: summary" shows nothing in the right hand column. When the "RT at a glance" page intially loads, it teases me with a "full-screen" effect, then it quickly shrinks the width of the main part of the screen to ~2/3 of the screen. Help? ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] "RT at a glance with one column" - how to enable?
Hi, I see that the "RT at a glance with one column" feature has been backported, but I don't see how to enable it. I tried going into "Configuration->Global->RT at a glance" and deleting everything from the summary area, then I edited my personal RT at a glance page and hit the "Reset to default" button, which shows that there isn't anything in the summary part - but it still shrinks the page to allow for an empty summary. Help? ...thnx, ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] remove summary from 'RT at a glance'
Hi, On Wed, Feb 21, 2007 at 04:32:34AM +0300, Ruslan Zakirov wrote: > Backporting was easy so it's coming in 3.6.4. Thank you, thank you, thank you. :-) ...dave > On 1/23/07, Dave Alden <[EMAIL PROTECTED]> wrote: > >Hi, > > > >On Tue, Jan 23, 2007 at 08:25:33AM +0100, Torsten Brumm wrote: > >> do you have a screenshot of what you mean??? Should it look like this??? > >See > >> attached Screen. > > > >No - I want the main screen (the left 2/3rds of your screen) to take up the > >entire screen (I don't have anything on the right 1/3rd because I deleted > >it all from the RT at a glance preference page). Ruslan Zakirov has > >already > >responded with "this is in 3.7" - so it's coming. :-) > > > >...dave > > > >-- > >Dave Alden > >The Ohio State University > >Department of Mathematics > >___ > >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > >Community help: http://wiki.bestpractical.com > >Commercial support: [EMAIL PROTECTED] > > > > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >Buy a copy at http://rtbook.bestpractical.com > > > > > -- > Best regards, Ruslan. -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: "Take" in '"N" newest unowned tickets' display
Hi, On Mon, Jan 29, 2007 at 12:59:33PM +0100, Torsten Brumm wrote: > Have you tried to open the predefined search (superuser) and edit them by > advanced > > Here is my working one: > > '__id__/TITLE:#', > '__Subject__/TITLE:Subject', > '__QueueName__', > '__ExtendedStatus__', > '__CreatedRelative__', > '__loc(Take)__/TITLE: ' Thank you - thank you - thank you. :-) ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] remove summary from 'RT at a glance'
Hi, On Tue, Jan 23, 2007 at 08:25:33AM +0100, Torsten Brumm wrote: > do you have a screenshot of what you mean??? Should it look like this??? See > attached Screen. No - I want the main screen (the left 2/3rds of your screen) to take up the entire screen (I don't have anything on the right 1/3rd because I deleted it all from the RT at a glance preference page). Ruslan Zakirov has already responded with "this is in 3.7" - so it's coming. :-) ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] remove summary from 'RT at a glance'
Hi, I've removed everything from the "summary" part of 'RT at a glance', but my "body" part is still skinny (there's lots of wasted white space on the right hand of my screen, and my "Subject"'s are going onto a second line). Ideas? ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] "Take" in '"N" newest unowned tickets' display
Hi, I've created my own "N" newest unowned tickets search, but my "Take" column displays the id, instead of the word "Take". How can I make it say "Take" instead? ...thnx, ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
