[rt-users] Fwd: RT CLI login

2016-05-23 Thread Dave Florek
to login via RTCLI? Thanks, On Mon, May 9, 2016 at 2:26 PM, Dave Florek <dave.a.flo...@gmail.com> wrote: > > -- Forwarded message ------ > From: Dave Florek <dave.a.flo...@gmail.com> > Date: Wed, May 4, 2016 at 1:00 PM > Subject: Re: [rt-users] RT CLI log

Re: [rt-users] RT CLI login

2016-05-04 Thread Dave Florek
the CLI, but you will be limited by their permissions. Generally it is > recommended to make a user specifically for use with the CLI so you can > grant only the permissions that you need. > > You can take a look at the wiki here for more information: > http://requesttracker.wikia.com/w

[rt-users] RT CLI login

2016-04-29 Thread Dave Florek
Hi, I'm trying to use RT CLI to issue several commands however it asks for a password and none of the ones I initially generated are working. Does the rt cli program use the root password to work? I get an error (302) found each time I attempt a login. Sincerely, - RT 4.4 and RTIR

[rt-users] Importing ticketing data into the RT SQL database

2016-04-27 Thread Dave Florek
Hi, I'm about to import a large amount of ticketing data into the RT SQL database. I spotted three sections in the SQL db (objectcustomfieldvalues, attachments, tickets) to import the data to. Since I'm unfamiliar with the db backend, can I generate any of my own set of identifiers as long as

[rt-users] Easy way to import a CSV file into ticketing?

2016-03-31 Thread Dave Florek
Good afternoon, If I have a CSV file full of information that I need to import into RT that's not an asset, is there an easy way to do this? I'm looking at the information posted in Postgresql for the database, and it looks doable, however I'm not sure if I can do it with the UIDs that RT

[rt-users] RT backup and restore WebUI settings during an upgrade

2016-03-24 Thread Dave Florek
I'm noticing there's no easy way to backup and restore any Request Tracker system settings such as accounts created, ticket custom fields, theme settings, etc... This might be more of a feature request, but can we have a way to backup the specific files in an archived file for easy backup and

[rt-users] RT 4.4.0 upgrade questions

2016-03-22 Thread Dave Florek
Hi, I'm using RT 4.2 and I'm looking to upgrade to 4.4.0. I'm opting for a complete wipe and reinstall because I added about 40 modules to RT 4.2 that RT 4.4.0 integrated a few. If I do a backup of the PostGRESQL database I'm using, would that data be compatible or easily restored in RT 4.4.0? I