to start diagnosing what's eating up the most time?
--
David X. Glover
IT Support, Physics
University of Oxford
On 28 May 2012, at 16:05, Ruslan Zakirov wrote:
Start from logs: SQL log and RT log. Timestamps in RT logs on debug
level can give you idea.
Good tip. I've pinned down the problem to being only when mail is sent, which
would imply exim is somehow being slow...
--
David X. Glover
IT Support
Is it possible to allow staff to edit the Comments about this user field on
regular users without the staff being admins?
We're using RT 3.6.5 but will be upgrading in a few months.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at
?
Cheers.
*Yes, we acknowledge that it's out of date and we do have plans to upgrade,
just not immediately.
--
David X. Glover
Department of Physics
University of Oxford
http://www.physics.ox.ac.uk/
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On 8 Mar 2010, at 10:29, David X. Glover wrote:
We're running RT 3.6.5* on MySQL 5.0.51a, and the More about User box on
the ticket display page takes several seconds to load.
I've seen other people with this problem on the list, but never a solution.
Does anyone have any ideas about
Has anyone attempted to get this script:
http://wiki.bestpractical.com/view/rtUnifiedreminder
Working on RT 3.6? It fails because it can't find the Config Class Method, and
I'm wondering whether to bother trying to hack it to make it work, or whether I
should give up now.
--
David X. Glover
On 26 Nov 2009, at 15:38, David X. Glover wrote:
In the end, that's what we did.
One (hopefully minor) problem left over. When attempting to create a
new ticket in the migrated database, I'm getting the SQL error
Duplicate entry '0' for key 1 when trying to create the new record
On 27 Nov 2009, at 10:32, David X. Glover wrote:
One (hopefully minor) problem left over. When attempting to create a
new ticket in the migrated database, I'm getting the SQL error
Duplicate entry '0' for key 1 when trying to create the new record
in the Tickets table.
Apologies for solving
Hello,
We've been running a test RT server using SQLite, and we'd now like to migrate
the data in it to MySQL, in order to move the system to a production
environment.
I dumped the contents of the SQLite database into a file using .dump, but I'm
having problems importing it into MySQL.
On 26 Nov 2009, at 11:22, Dominic Hargreaves wrote:
or just write a little filter to tweak things yourself (eg you could
start by removing the BEGIN TRANSACTION and corresponding COMMIT..
lines from the dump), then see what else breaks.
In the end, that's what we did. So, for anyone else who
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