[rt-users] Resolved tickets per user per day, and Time worked per user per day

2016-11-21 Thread Dion Gullotta
Hi, I’m looking to generate two reports containing - Resolved tickets per user per day - Time worked per user per day Anyone know the best way of getting these? There’s apparently a scrip that ships by default with 4.4 to display some time worked stats but since we’re an

[rt-users] RT Wiki closed down?

2016-07-13 Thread Dion Gullotta
Anyone know why many of the pages on the RT wiki are coming up saying the RT wiki is being closed down? For example the code snippets page http://requesttracker.wikia.com/wiki/CodeSnippets Does not work. Some pages like this one still work http://requesttracker.wikia.com/wiki/Contributions

Re: [rt-users] RT Wiki closed down?

2016-07-13 Thread Dion Gullotta
Disregard, looks like it has moved, for example CodeSnippets is at: https://rt-wiki.bestpractical.com/index.php?title=CustomConditionSnippets Please accept my apologies for the interruption. Dion -Original Message- From: Dion Gullotta Sent: Thursday, 14 July 2016 9:24 AM To: rt-users

[rt-users] Populate articles with data from a ticket (variables)?

2016-03-07 Thread Dion Gullotta
Hi, Is there any way to populate an article with selected data from a ticket? For example an article that says “Dear, ” can you have a variable in there that pulls the Requestor Displayed Name or similar from the ticket when you insert the article? It doesn’t look like this is possible but

[rt-users] Script to merge "recovered" or "clear" notifications from alert systems?

2016-01-19 Thread Dion Gullotta
There's a nice script for Nagios that will merge "Recovered" notifications into the existing ticket available here (https://metacpan.org/pod/RT::Extension::Nagios ) However we also use Zenoss in our environment which produces emails in a format this script won't recognize. Does anyone know of

Re: [rt-users] Need help with custom field to trigger approvals (RT 4.2)

2015-10-07 Thread Dion Gullotta
from Yes to blank, which works well for my needs. With this in place it triggers one approval request every time someone sets the "Needs Approval" dropdown box to "Yes". Cheers, Dion From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dion Gullotta Sent:

[rt-users] Need help with custom field to trigger approvals (RT 4.2)

2015-10-06 Thread Dion Gullotta
iggered. I have tried this in the Commit code (prep code blank): $cf->LoadByName( Name => 'Needs Approval' ); $self->TicketObj->AddCustomFieldValue( Field => '$cf', Value => 'No' ); But it doesn't seem to work. Any advice or help appreciated as always. Thank you. Dion Gullotta Far Edge Technology p. 02 84251400 http://www.faredge.com.au

[rt-users] SSL no verify function for rt cli tool? (with workaround)

2015-08-26 Thread Dion Gullotta
the following on line 54 which allowed us to move forward, but this will be an issue for future upgrades: BEGIN { $ENV{PERL_LWP_SSL_VERIFY_HOSTNAME} = 0;} Any thoughts? Cheers, Dion Gullotta Far Edge Technology p. 02 84251400 http://www.faredge.com.au