Re: [rt-users] Permission causes wrong search-results

2016-06-30 Thread Eierschmalz, Bernhard
on the custom field is correct. best regards Bernhard -Ursprüngliche Nachricht- Von: Bryon Baker [mailto:bba...@copesan.com] Gesendet: Donnerstag, 30. Juni 2016 17:20 An: Eierschmalz, Bernhard; martin.whel...@greenhills-it.co.uk Cc: rt-users@lists.bestpractical.com Betreff: RE: [rt-users

Re: [rt-users] Permission causes wrong search-results

2016-06-30 Thread Eierschmalz, Bernhard
t- Von: Martin Wheldon [mailto:martin.whel...@greenhills-it.co.uk] Gesendet: Donnerstag, 30. Juni 2016 16:12 An: Eierschmalz, Bernhard Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Permission causes wrong search-results Hi, IMO this is working correctly for the following reason, as far

[rt-users] Permission causes wrong search-results

2016-06-30 Thread Eierschmalz, Bernhard
Hello, I'm using RT 4.4.0 I found the following problem: I have a custom field "category" with settings "select one value". There are 5 possible values. I build a search for all tickets like the following Queue = 'General' AND Owner = 'Nobody' AND 'CF.{category}' != 'one' I found that the

[rt-users] load Article in mail template

2016-06-27 Thread Eierschmalz, Bernhard
Hello, I want to include a dynamic advertisement-line into my autoreply (for new tickets) - something like the following: Dear ladies and gentlemen, Thanks your message - your ticket number is 123456 Best regards There should be about 5 advertisement-lines - when creating a new ticket, one

[rt-users] on reply "scrips and reipients" is empty on quoted message after Update RT4.4.0

2016-06-16 Thread Eierschmalz, Bernhard
Hello, I updated my environment from RT 4.2.11 to RT 4.4.0 I'm using RT 4.4.0 on PostgreSQL 9.3 since this update I have the following problem: when I click on "reply" to a message (with quoting the original message), Scrips and Recipients are not shown, so I cannot see who will receive the

[rt-users] RT 4.4.0 ShowHistory -> Scroll problem with French GUI

2016-06-14 Thread Eierschmalz, Bernhard
Hi, I'm using RT 4.4.0 on a PostgreSQL 9.3 database. Today I activated the option Set($ShowHistory, 'scroll'); And I ran into a problem with users with French GUI. When you open a ticket, you should first see "Ticket metadata" and "history" On the French users, the history is not shown. When

Re: [rt-users] Change CF with HTTP

2016-04-13 Thread Eierschmalz, Bernhard
ch - but I don't belive this is possible. do you think this way will be working? Or do you have another solution for my problem? Best regards Bernhard Von: Sinapius, Vinzenz [mailto:vinzenz.sinap...@tracetronic.de] Gesendet: Mittwoch, 13. April 2016 09:52 An: Eierschmalz, Bernhard Betreff: AW:

Re: [rt-users] Change CF with HTTP

2016-04-13 Thread Eierschmalz, Bernhard
L a CF value is changed. Will this work with REST? Best regards Bernhard Von: Sinapius, Vinzenz [mailto:vinzenz.sinap...@tracetronic.de] Gesendet: Dienstag, 12. April 2016 16:59 An: Eierschmalz, Bernhard Betreff: AW: Change CF with HTTP Hi Bernhard, You can use wget/curl and the REST-API: http://

Re: [rt-users] Easy way to import a CSV file into ticketing?

2016-04-04 Thread Eierschmalz, Bernhard
Hello Dave, I import many kinds of CSV-files with bash scripts and rt-cli – maybe this would be an idea for you! Mit freundlichen Grüßen, Best regards, Bernhard Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Dave Florek Gesendet: Donnerstag, 31. März 2016

Re: [rt-users] Tickets from other Ticketsystem

2015-09-14 Thread Eierschmalz, Bernhard
merge Tickets $self->TicketObj->MergeInto($id); } best regards, Bernhard -Ursprüngliche Nachricht- Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Eierschmalz, Bernhard Gesendet: Montag, 11. Mai 2015 10:44 An: rt-users@lists.best

[rt-users] HTML from Article

2015-06-30 Thread Eierschmalz, Bernhard
Hello, is it possible to use Articles in HTML format (e.g. to design a table from an article)? Best regards Bernhard

Re: [rt-users] about signatures

2015-06-01 Thread Eierschmalz, Bernhard
you tell me how to do this? Best regards Bernhard Von: Alex Peters [mailto:a...@peters.net] Gesendet: Montag, 26. Januar 2015 06:29 An: Eierschmalz, Bernhard Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] about signatures You can use RT templates to add custom signatures to outgoing

Re: [rt-users] Tickets from other Ticketsystem

2015-05-11 Thread Eierschmalz, Bernhard
, 2014 at 08:27:00AM +, Eierschmalz, Bernhard wrote: Hello Kevin, I already thought about creating a scrip like Condition: Transaction obj = create Subject contains [plus ticket# Action: Search tickets with same plus-ticket no. If one exists, combine What do you think about

[rt-users] Date format using CLI

2015-05-07 Thread Eierschmalz, Bernhard
Hello, how can I modify the date format using CLI? When I do the following command: rt show ticket/1234 -f subject,created this is the result: Subject: test Created: Do 07. Mai 12:02:39 2015 I would preferred a format like 2015-05-07 12:02:39 Is this possible? Best Regards Bernhard

[rt-users] let user only logon from one IP

2015-03-26 Thread Eierschmalz, Bernhard
Hello, is it possible to allow special users (or a special group) only to logon from specific IP addresses or specific IP networks? All other users should still be able to logon from every IP. Best regards Bernhard

[rt-users] blank outgoing emails still in RT 4.2.10

2015-03-24 Thread Eierschmalz, Bernhard
Hello, we had problems with empty outgoing mails from RT. Searching in our log files, I found the same error as gilb...@dido.ca had. I found this mail below and thought the problem would be solved in RT 4.2.10 Now we have RT 4.2.10 but we still have the same problem. Customers receive an

[rt-users] HTML emails from CLI

2015-03-18 Thread Eierschmalz, Bernhard
Hello, Is there any way to create Tickets with HTML email from CLI? Best Regards Bernhard

[rt-users] Search users with special searches on RT on the glance

2015-03-06 Thread Eierschmalz, Bernhard
Hello, we have different users with different by-group or globally-saved-searches on their own RT at the glance. In the WebInterface I only can find by user which saved-search is on this users RT at the glance. Is there a way to do this vice versa, so to find by saved-search, on which users

[rt-users] relative date search

2015-03-05 Thread Eierschmalz, Bernhard
Hello, is it possible to make date-searches in RT with relative date? For example search all open tickets where creation-date is older than 14 days. best regards Bernhard

[rt-users] strange things with multi-value custom field in CLI

2015-02-01 Thread Eierschmalz, Bernhard
Hello, I have one custom field with type enter multiple values I tried to create a ticket in CLI and directly enter multiple values into my CF with this command: rt create -t ticket set subject=test queue=test CF-42=value1,value2 after this, my CF had one value value1,value2

[rt-users] custom Template on Create Autoreply to Requestor for spicified queue

2015-01-30 Thread Eierschmalz, Bernhard
Hello, by default there is a global scrip called on create autoreply to requestor which uses one defined template. I would like to use a different template for one special queue. How can I do this? Mit freundlichen Grüßen, Best regards, Bernhard Eierschmalz IT Tel. +49 8223 4002-39 Fax +49

[rt-users] about signatures

2015-01-20 Thread Eierschmalz, Bernhard
Hello, I have 2 questions about signatures. 1. For our non-request-tracker-mails I have a HTML-Template, to standardize all our outgoing email signatures (on the email server runs a program that attaches the template with filled in parameters for name phone number etc. to every email)

[rt-users] running scrip multible times

2014-11-04 Thread Eierschmalz, Bernhard
Hello, is it possible to run a scrip multiple times? in my case I want to do something like this: condition: is some regex-pattern inside of the subject action: change something and remove this pattern from subject if this pattern basically is in the subject more than once, the scrip should

Re: [rt-users] problem with ExtractCustomFieldValues Extension

2014-10-06 Thread Eierschmalz, Bernhard
Betreff: Re: [rt-users] problem with ExtractCustomFieldValues Extension On Mon, Sep 29, 2014 at 10:00:30AM +, Eierschmalz, Bernhard wrote: 4. Create a Ticket with content “Kategorie Service-test” in body through WebInterface 5. It did not work. In the error logs I cannot

[rt-users] problem with ExtractCustomFieldValues Extension

2014-09-29 Thread Eierschmalz, Bernhard
Hi all, I'm trying to install and configure the ExtractCustomFieldValues extension. What I've done until now is: 1. Download Install extension 2. Create a Template called ExtractCF with following content: Kategorie Service|Body|Kategorie Service- (.+)$||q| As you

[rt-users] Drag Drop attache files

2014-08-25 Thread Eierschmalz, Bernhard
Hello, is there any way to attach files via Drag Drop to a ticket without the need of a comment? Best regards Benrhard -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Tickets from other Ticketsystem

2014-08-25 Thread Eierschmalz, Bernhard
, 2014 at 05:36:04AM +, Eierschmalz, Bernhard wrote: we have one customer using its own ticket system. This customer sends us mails with an information about his own ticket in the subject. i.e. [PLUS.DE Ticket#PD077994] sometimes when this customer answers, he doesn’t send our ticket

[rt-users] permission to create ticket but deny setting owner

2014-08-20 Thread Eierschmalz, Bernhard
Hello, I'm creating a customer access to your RT system. Special customers will receive RT access and should be able to create tickets. I created a group for this customers and set the following permissions on my Queue: User: create ticket, comment ticket, show queue Creator: change values for

[rt-users] Tickets from other Ticketsystem

2014-08-18 Thread Eierschmalz, Bernhard
Hello, we have one customer using its own ticket system. This customer sends us mails with an information about his own ticket in the subject. i.e. [PLUS.DE Ticket#PD077994] sometimes when this customer answers, he doesn't send our ticket number in subject, so he opens a new ticket. Is it

Re: [rt-users] Problems with Table in mail

2014-08-08 Thread Eierschmalz, Bernhard
is installed. On 8 August 2014 15:56, Eierschmalz, Bernhard bernhard.eierschm...@scheppach.commailto:bernhard.eierschm...@scheppach.com wrote: Hello, I'm having problems with tables inside of mails. There is also the extension PermissiveHTMLMail which will also allow more html to be shown

[rt-users] attache files directly from Ticket

2014-08-08 Thread Eierschmalz, Bernhard
Hello, is it possible to attach a file to an answer directly from the ticket's attachments? In the moment I only can attach files from local disk. Best Regards Bernhard -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] attache files directly from Ticket

2014-08-08 Thread Eierschmalz, Bernhard
Great, thank you - exactly what I searched! Von: Brumm, Torsten / Kuehne + Nagel / Ham GI-ID [mailto:torsten.br...@kuehne-nagel.com] Gesendet: Freitag, 8. August 2014 09:31 An: Eierschmalz, Bernhard; rt-users@lists.bestpractical.com Betreff: AW: attache files directly from Ticket Try

[rt-users] Problems with Table in mail

2014-08-07 Thread Eierschmalz, Bernhard
Hello, I'm having problems with tables inside of mails. When someone sends a mail with table to create a new ticket, in the history of the ticket I cannot see the table, I only see every cell under each other. When I click on answer- or comment-button, in the new mail the commented table is

[rt-users] email template

2014-08-05 Thread Eierschmalz, Bernhard
Hello, is it possible to define email templates for RT? A little background information: We use RT for order processes, and we have lots of messages that are nearly same (e.g. ‘your order was shipped today with tracking No. 1234’ or ‘please pay your invoice of XY € to bank account 12345 with

Re: [rt-users] absence planning

2014-07-31 Thread Eierschmalz, Bernhard
I manage to run this scrip before “on correspond open tickets” scrip? Best Regards Bernhard Von: Alex Peters [mailto:a...@peters.net] Gesendet: Donnerstag, 31. Juli 2014 13:26 An: Eierschmalz, Bernhard; rt-users@lists.bestpractical.com Betreff: Re: AW: [rt-users] absence planning I believe

[rt-users] absence planning

2014-07-24 Thread Eierschmalz, Bernhard
Hello, I want to build some absence planning into our RT to avoid that absent users receive messages and nobody sees this message. What I'm planning is the following: 1. Creating a user's custom field absent which is yes or no 2. When a user is absence, this user changes this field