Re: [rt-users] How to grab requestor's first and last name in email address ?

2014] [debug]: trueuser is: ethier ((eval 625):28) Any other ideas ? Thanks, Mike From: Landon Stewart [mailto:lstew...@iweb.com] Sent: Wednesday, February 05, 2014 2:50 PM To: Ethier, Michael Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] How to grab requestor's first and last

[rt-users] How to grab requestor's first and last name in email address ?

Hello, I need to obtain the first and last name that would be part of the requestor's email address. For example, requestor email address comes in as: From: Smith, Joe jsm...@mail.commailto:jsm...@mail.com In this example I want parse out the Joe and Smith keywords and assign them to 2

Re: [rt-users] Need to send Big Cheese email based on requestor's email or group membership

as members change ? Thanks, Mike -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Friday, January 17, 2014 2:48 AM To: Ethier, Michael Cc: rt-users@lists.bestpractical.com Subject: Re: Need to send Big Cheese email based on requestor's email or group

[rt-users] Import a text file into RT as a scrip ?

Hi, I have a text file (exact RT scrip syntax) that sits on our RT server that I would like to import into RT and update(overwrite) a particular scrip's custom condition with it on a regular basis. Is this possible ? And if yes, how ? Thanks, Mike

[rt-users] Need to send Big Cheese email based on requestor's email or group membership

Hello, We are running RT 4.0.7 in production and a test instance of 4.0.18. We have the need to flag tickets from VIPs by comparing the incoming (on create) ticket's requestor's email address OR if they are member of a particular Windows AD group. If a match is found, then send an email to a

[rt-users] Any way to disable cross-site request forgery ?

Hi, We have a RT 4.0.7 instance setup that can be accessed by 2 different urls. With one url we get this message: RT has detected a possible cross-site request forgery for this request, because the Referrer header supplied by your browser (prodrt.rcs.fas.harvard.edu:443) is not allowed by RT's

[rt-users] How to have RT send email as a group (not individually) ?

Hello, We would like RT to send email such that all the requestors and cc's are included on one email. Right now it appears RT sends and email to each individual separately, consequently people don't know If others received RT's email. Is there a way to configure RT such that everyone involved

[rt-users] Error in rt.log from from new upgrade to RT 4.0.7

Hello, We just upgraded to RT 4.0.7 and I see this error below when it started up. RT seems to operate fine. I'm wondering it anyone else has hit this and if this is a real problem or not. This message is repeating, not continuously. Thanks, Mike [Wed Aug 29 14:02:14 2012] [error]: Couldn't

Re: [rt-users] Error in rt.log from from new upgrade to RT 4.0.7

. All set. Thanks, Mike From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ethier, Michael Sent: Wednesday, August 29, 2012 10:24 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Error in rt.log from from new upgrade to RT 4.0.7

[rt-users] Chart (and legend) display on RT at a Glance dashboard - rt3.8.8 vs rt4

Hello, We noticed in RT 3.8.8, legends appear inline below a chart. In RT 4.0.6, the legend appears in a rendered box to the right of the chart and violates the boundary of the chart window. A problem with this is if you put a chart on a dashboard body, it overwrites whatever is to the right

[rt-users] rt-mailgate problem - certificate verify failure ?

Hello, The rt-mailgate program acts differently between v 3.8.8 and v 4.0.6. The v 3.8.8 version works fine using https, and even when I have v 4.0.6 running with the /etc/aliases point to the v 3.8.8 version of rtmailgate, email get sent to the queue. But the v 4.0.6 version fails with

Re: [rt-users] rt-mailgate problem - certificate verify failure ?

, August 21, 2012 10:11 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-mailgate problem - certificate verify failure ? On 21.8.2012 15:59, Ethier, Michael wrote: Hello, The rt-mailgate program acts differently between v 3.8.8 and v 4.0.6. The v 3.8.8 version works fine

Re: [rt-users] warnings from make upgrade-database from v3.8.8 to 4.0.6

...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, August 14, 2012 1:06 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] warnings from make upgrade-database from v3.8.8 to 4.0.6 On Tue, Aug 14, 2012 at 12:29:10PM -0400, Ethier, Michael wrote: I executed make upgrade

Re: [rt-users] warnings from make upgrade-database from v3.8.8 to 4.0.6

] warnings from make upgrade-database from v3.8.8 to 4.0.6 On Tue, Aug 14, 2012 at 01:44:25PM -0400, Ethier, Michael wrote: The new version of perl a very recent stable version 5.16.0. I just re-installed this version of perl and all the required modules and I still get the warnings. Should I just

[rt-users] Upgrade RT from 3.8.8 to 4.0.6

Hello, I want to upgrade our production RT v3.8.8 to the latest v4.0.6. I un-tarred the RT 4.0.6 kit in /opt/rt-4.0.6. on our production RT box. I want to be able to revert back to our current production RT v3.8.8 system if something goes wrong. I also am willing to build a new machine for RT