Re: [rt-users] RT 4 on Amazon EC2

2017-02-24 Thread François Meehan
I found a work around, instead of Apache I use NGINX and that works.

Little did I know that sending mail from an EC2 instance is problematic to
say the least.

Thanks all for your help.

On Tue, Feb 21, 2017 at 2:11 PM, François Meehan <fmee...@vuwall.com> wrote:

> Hi,
>
> I have restored a production instance of RT to an Amazon EC2 t2.small
> virtual machine. It has 2 Gig of RAM.
>
> I can’t get Apache with Mod_FCGI to work but RT will run ok when using the
> stand alone server.
>
>
> There are no error message to help.
>
> One particularity of EC2 is that is does not have a memory Swap file
> configured. I wonder if this can cause the issue.
>
> Has anyone successful at running RT 4 on EC2?
>
> Thanks in advance,
>
> --
>
> [image: VuWall] <https://vuwall.com> *François MEEHAN*
> IT Administrator
> Administrateur TI T: +1 514-505-4436 <(514)%20505-4436>
> Skype: VuWall-Support
>



-- 

[image: VuWall] <https://vuwall.com> *François MEEHAN*
IT Administrator
Administrateur TI T: +1 514-505-4436
Skype: VuWall-Support


[rt-users] RT 4 on Amazon EC2

2017-02-21 Thread François Meehan
Hi,

I have restored a production instance of RT to an Amazon EC2 t2.small
virtual machine. It has 2 Gig of RAM.

I can’t get Apache with Mod_FCGI to work but RT will run ok when using the
stand alone server.


There are no error message to help.

One particularity of EC2 is that is does not have a memory Swap file
configured. I wonder if this can cause the issue.

Has anyone successful at running RT 4 on EC2?

Thanks in advance,

-- 

[image: VuWall] <https://vuwall.com> *François MEEHAN*
IT Administrator
Administrateur TI T: +1 514-505-4436
Skype: VuWall-Support


[rt-users] Problem with index

2017-01-11 Thread François Meehan
Hi,

We are using RT 4.2.12. We noticed that the indexation stopped working.
When trying to run the indexer manually, I would get:

[11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute
failed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer
line 216. (/opt/rt4/sbin/rt-fulltext-indexer:216)
[11238] [Wed Jan 11 19:53:56 2017] [warning]: DBD::mysql::st execute
failed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer
line 222. (/opt/rt4/sbin/rt-fulltext-indexer:222)
[11238] [Wed Jan 11 19:53:56 2017] [critical]: Attachment 32267 cannot be
indexed: MySQL server has gone away at /opt/rt4/sbin/rt-fulltext-indexer
line 254. (/opt/rt4/sbin/../lib/RT.pm:389)
Attachment 32267 cannot be indexed: MySQL server has gone away at
/opt/rt4/sbin/rt-fulltext-indexer line 254.

I re-ran the command by limiting the number of transaction:

/opt/rt4/sbin/rt-fulltext-indexer --limit 2

That ran without error and now running the command without --limit
parameter also runs with no errors. Unfortunately the index is not working
either.

Is there a way to delete and recreate the index? Or is it something else I
should try?

Thanks in advance,


-- 

*François MEEHAN*
IT Administrator | Administrateur TI
*VuWall Technology, Inc.*
<http://vuwall.com>
*Tel:* +1 514-505-4436
*Skype:* VuWall-Support


*Visit us at ISE 2017, Booth: 11-R146, February 7-10.Get your free invite
here using code: 915647 <https://vuwall.com/ise2017>*


[rt-users] Suggested config to run RT on Amazon EC2 server

2016-11-08 Thread François Meehan
Hi,

We are planning to move our RT instance to the cloud, using an EC2 server
running Ubuntu.

Should we use a t2.small (1 CPU 1 Gig ram) or  a t2.medium (2 CPU 4 Gig
ram) ?

Our usage is light, 10 new tickets per day approx.

Thanks in advance,

-- 

*François MEEHAN*
IT Manager | Responsable TI
*VuWall Technology, Inc.*
<http://vuwall.com>

*Tel:* +1 514-505-4436
*Skype:* VuWall-Support
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

[rt-users] Inversion of correspondence content in email

2016-04-27 Thread François Meehan
Hi,

How can I change the "Admin Comment in HTML" template so it will first show
the message and then RT  header of Date:request no. was acted upon by 

Regards,

-- 

*François MEEHAN*
Technical Support | Support Technique
*VuWall Technology, Inc.*


*Tel:* +1 514-505-4436
*Skype:* VuWall-Support
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


[rt-users] Running RT at /rt rather than / with Nginx

2016-02-29 Thread François Meehan
Hi all,


I am trying to change the location of our RT server to access it at
http://mysite.com/rt instead of http://mysite.com.


We are using NGINX and I followed instructions from the documentation,
namely, we changed the default file content of sites-enabled to:


server {

listen 80;

server_name mysite.com;

access_log  /var/log/nginx/access.log;


location /rt {

fastcgi_param  QUERY_STRING   $query_string;

fastcgi_param  REQUEST_METHOD $request_method;

fastcgi_param  CONTENT_TYPE   $content_type;

fastcgi_param  CONTENT_LENGTH $content_length;


fastcgi_param  SCRIPT_NAME"";

fastcgi_param  PATH_INFO  $uri;

fastcgi_param  REQUEST_URI$request_uri;

fastcgi_param  DOCUMENT_URI   $document_uri;

fastcgi_param  DOCUMENT_ROOT  $document_root;

fastcgi_param  SERVER_PROTOCOL$server_protocol;


fastcgi_param  GATEWAY_INTERFACE  CGI/1.1;

fastcgi_param  SERVER_SOFTWAREnginx/$nginx_version;


fastcgi_param  REMOTE_ADDR$remote_addr;

fastcgi_param  REMOTE_PORT$remote_port;

fastcgi_param  SERVER_ADDR$server_addr;

fastcgi_param  SERVER_PORT$server_port;

fastcgi_param  SERVER_NAME$server_name;

fastcgi_pass 127.0.0.1:9000;

}

}


and in Site_Config.pm we put the following:


Set($WebPath, "/rt");

Set($WebBaseURL, 'http://mysite.com');


When trying to access the site we get the following error  “Too many
redirect occurred trying to open http://mysite.com/rt/NoAuth/Login.html?”



Any ideas?


Thanks in advance,

-- 

*François MEEHAN*
Technical Support | Support Technique
*VuWall Technology, Inc.*


*Tel:* +1 514-505-4436
*Skype:* VuWall-Support
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016