At the top of each ticket view there's a menu of links, typically
containing Open - Steal --- Comment - Reply - Forward - Resolve.
Is there a way to add an extra item to this menu ? I'm thinking a
Reject shortcut which would link to the same ticket resolution form
as Resolve, except with
I'm trying to script (or fully specify) a workflow using an
'initialdata'-like file that will be loaded into RT via
'rt-setup-database --action insert'.
Looks something like this:
@Queues = (
{ Name= 'MyQueue',
Description = 'Queue for my special
I'd like to force requestors to fill out the Subject (and possibly
Content) fields of a new request being opened via the Web U/I.
I noticed several extensions for individual fields being mentioned
(on CPAN *and* on http://bestpractical.com/rt/extensions.html):
