Re: [rt-users] help

2016-07-07 Thread Gary Greene
The system is all in Perl, so this should be do-able by modifying the code in the various templates in $PREFIX/html. I would also strongly recommend that if you do changes, a) first do them on a test box to validate that it works as expected, b) don’t modify the files directly, but rather copy

Re: [rt-users] Alternative GUIs for RT?

2016-03-31 Thread Gary Greene
Wow! This is nice looking and much more functional for average users. Is this still based off RT3 code, or have you based it off the 4.x series? Also, are there any plans to make your changes available for public consumption? -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations

Re: [rt-users] RT 4.2.12 upgrade not sending email out....

2016-03-30 Thread Gary Greene
:35 PM, Gary Greene <ggre...@minervanetworks.com> wrote: > > After a recent upgrade to 4.2.12, RT doesn’t seem to be sending out emails. > It accepts them in, but we don’t get any acknowledgement emails, nor > correspondences. > > I need a way to debug this to

[rt-users] RT 4.2.12 upgrade not sending email out....

2016-03-29 Thread Gary Greene
After a recent upgrade to 4.2.12, RT doesn’t seem to be sending out emails. It accepts them in, but we don’t get any acknowledgement emails, nor correspondences. I need a way to debug this to pin-point the issue, thanks. -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva

[rt-users] New version of the rt-reminders.pl utility

2015-12-10 Thread Gary Greene
I’ve updated the rt-reminders.pl utility available on the wiki to work with the RT 4.2 api. This version will likely be the last to use in-code configuration variables, as I’ll likely be moving this to use an INI-like file in the RT system configuration directory (typically /etc/request-tracker

[rt-users] Debugging RT code....

2015-12-07 Thread Gary Greene
I’m working on updating the rt-reminders.pl to work with the newer API, and I’m getting the following error when running it from command-line: rt:~/bin # /root/bin/rt-reminders.pl -r Can't call method "warn" on an undefined value at /usr/lib/perl5/vendor_perl/5.20.1/RT.pm line 954. We’re

[rt-users] Cannot get RT-Extension-MobileUI and RT-Authen-ExternalAuth to play nice....

2013-05-21 Thread Gary Greene
Currently, I'm using RT version 3.8.10 (yes, I know it is old; we're not ready to upgrade to the 4 series yet with the customizations we've done to rt3...) and have installed version 1.03 of RT::Extension::MobileUI and version 0.09 of RT::Authen::ExternalAuth in use. The configuration we're

Re: [rt-users] RT MariaDB support

2013-04-03 Thread Gary Greene
I don't see why it wouldn't work, as MariaDB is supposed to be a drop-in replacement for MySQL. You might not be able to use one of the newer storage engines, but it should just work, no different than with MySQL. -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations Minerva Networks,

Re: [rt-users] Cannot login with external auth user via mobile web UI

2011-10-04 Thread Gary Greene
On 10/3/11 10:35 AM, Gary Greene ggre...@minervanetworks.com wrote: On 10/3/11 7:11 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, when I attempt to login

Re: [rt-users] Cannot login with external auth user via mobile web UI

2011-10-04 Thread Gary Greene
On 10/4/11 2:51 PM, Kevin Falcone falc...@bestpractical.com wrote: On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote: On 10/3/11 7:11 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: I¹ve both Authen::ExternalAuth

Re: [rt-users] Cannot login with external auth user via mobile web UI

2011-10-03 Thread Gary Greene
On 10/3/11 7:11 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, when I attempt to login via the Web UI on my iPhone with an External account

[rt-users] Cannot login with external auth user via mobile web UI

2011-09-30 Thread Gary Greene
I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, when I attempt to login via the Web UI on my iPhone with an External account, it will not authenticate me against my AD user. Is this a known issue with the Mobile UI extension? If not, is there anything special I need to

[rt-users] Extension for hiding reply text....

2011-02-24 Thread Gary Greene
This was discussed recently, however I cannot seem to find the extension for RT 3.8 for this Can anyone please point me to the source for this? Thanks. -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Office: (408) 240-1239

Re: [rt-users] Which template contains the sidebar links....

2011-02-22 Thread Gary Greene
Thanks for the pointer on this :) On 22/2/11 8:52 AM, Emmanuel Lacour elac...@easter-eggs.com wrote: On Tue, Feb 15, 2011 at 02:40:08PM -0800, Gary Greene wrote: I'd like to add the two queues we have into the sidebar of the RT interface. I'm trying to find which files are used to build

Re: [rt-users] Help on discouraging migration to Remedy

2011-01-12 Thread Gary Greene
As someone whom has had the displeasure of working on the upgrade/migration of previous versions of Remedy at a previous employer, I can say that they don¹t support UNIX worth squat. We tried to get Remedy working on a newer RHEL than RHEL 2.1 and just could not get it to work. In the end we had

Re: [rt-users] Possible to downgrade DB from 3.8 to 3.6?

2010-12-13 Thread Gary Greene
On 13/12/10 9:43 AM, John Arends jare...@illinois.edu wrote: CPAN makes me cranky, but trying to package all the perl modules as RPMs makes me crankier. It's like wrapping one packaging system around another one, and fighting with both of them. This is why I use cpan2rpm every time. The

Re: [rt-users] Possible to downgrade DB from 3.8 to 3.6?

2010-12-13 Thread Gary Greene
I've been working on one for SuSE on the wiki. I'm still a little behind on getting it all done. On 13/12/10 4:14 PM, John Arends jare...@illinois.edu wrote: On Dec 13, 2010, at 6:06 PM, Gary Greene wrote: On 13/12/10 9:43 AM, John Arends jare...@illinois.edu wrote: CPAN makes me cranky

Re: [rt-users] Which files to edit to change how tickets are displayed?

2010-12-08 Thread Gary Greene
On 8/12/10 8:38 AM, Jesse Vincent je...@bestpractical.com wrote: On Mon 6.Dec'10 at 17:28:41 -0800, Gary Greene wrote: I'm aiming at hiding the quoted replies in tickets (a la Gmail with the ajax-y collapsible div). Which files would I need to modify? We have an extension to do

Re: [rt-users] Can you make it act like a time card system?

2010-12-06 Thread Gary Greene
On 6/12/10 1:49 PM, RAT rober...@netzero.net wrote: We are nearly finished with a new RT deployment but the request was made to be able to print out reports for each user for each day showing hours worked and where there are gaps (I know *sigh*). I didn't see any reports or extensions that

[rt-users] Which files to edit to change how tickets are displayed?

2010-12-06 Thread Gary Greene
I'm aiming at hiding the quoted replies in tickets (a la Gmail with the ajax-y collapsible div). Which files would I need to modify? -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Office: (408) 240-1239

Re: [rt-users] Why I am recommending 3.6 over 3.8 to my boss

2010-11-05 Thread Gary Greene
. Again, I will install either RT3.6 or RT3.8 but I need you to understand and acknowledge the costs of the choice. Wes Thanks to Gary Greene for the info about his latest centos rpm build. -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell

Re: [rt-users] Frustrating attempts to install RT3.8 from RPM

2010-11-03 Thread Gary Greene
Agreed. This is why I spent a week with cpan2rpm and built packages for both openSuSE (which we're transitioning to) and CentOS. On 3/11/10 11:21 AM, Wes Modes wmo...@ucsc.edu wrote: Paul, sounds like you aren't a long term fan of Fedora, RHEL, or CentOS, so I'm guessing yum feels like an

Re: [rt-users] Frustrating attempts to install RT3.8 from RPM

2010-11-03 Thread Gary Greene
, or does it keep to the Best Practical distro locations? i guess this means that no one has a solution to the problem I observed with the rpm bundle I did find, ya? Wes On 11/3/2010 11:52 AM, Gary Greene wrote: Agreed. This is why I spent a week with cpan2rpm and built packages for both

Re: [rt-users] Frustrating attempts to install RT3.8 from RPM

2010-11-03 Thread Gary Greene
it nicely replace the files (maybe moving stuff to rpmsave's) or would all hell break loose? What RT3 version is your centos rpm build? When and where would your centos rpm be available to play with? W. On 11/3/2010 4:45 PM, Gary Greene wrote: The CentOS ones follow the RH way

Re: [rt-users] Use RTFM as Canned Replies

2010-10-26 Thread Gary Greene
Personally, I patched the code to do it (not too easy as it is spread throughout the extensions codebase) I can try to generate a diff if you¹d like in the next day or two... On 26/10/10 4:09 PM, Max McGrath mmcgr...@carthage.edu wrote: Thanks Kevin - Could you maybe give me a little

Re: [rt-users] External Users are not authenticated

2010-09-23 Thread Gary Greene
Can you bind to that server using that account using ldapsearch? If so, verify if you¹re using TLS or GSSAPI for the bind. If that is the case, you¹ll need to modify your configuration for RT accordingly. If not, then talk to your LDAP admin to work through the LDAP access first. On 23/9/10

Re: [rt-users] Autocreate ticket when sent an email

2010-09-23 Thread Gary Greene
On 23/9/10 2:15 PM, Ashrock mdashraf@gmail.com wrote: Hi, This is a quick question whose answer was not clear in the forums. May be if someone can answer will help in future for others too. RT should autocreate a ticket and send a confirmation to the requestor stating that a ticket

[rt-users] Unclutttering the ticket view.....

2010-09-09 Thread Gary Greene
While on the IRC channel for RT recently I discussed the want for an option to collapse the quoted portions of tickets (where you've got user responses to previous messages, etc) ala Gmail. During that conversation someone said they thought there was an extension for that. Doing a search on CPAN

Re: [rt-users] Install on CentOS, best current instructions

2010-08-06 Thread Gary Greene
On 8/6/10 11:40 AM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: Why non-system perl, Jerrad? I've never had a problem with it (that I know of), but have I just been lucky? My only RPM-related problem is having to reinstall a current version of Sys::Syslog after every yum update

[rt-users] Setting up approvals....

2010-08-03 Thread Gary Greene
Can someone point me to documentation on how to set up the approval system in RT? -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at

[rt-users] Two emails per ticket, please help me thin this down....

2010-07-08 Thread Gary Greene
For every ticket action from a privileged user, we're getting two email messages. One is the comment, the other is the meta-transaction information (when a ticket is given to a user, and such.) My manager has asked if there is a way to trim that back to only the correspondence messages to lower

Re: [rt-users] Two emails per ticket, please help me thin this down....

2010-07-08 Thread Gary Greene
On 7/8/10 11:40 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Jul 08, 2010 at 10:54:53AM -0700, Gary Greene wrote: For every ticket action from a privileged user, we're getting two email messages. One is the comment, the other is the meta-transaction information (when a ticket

Re: [rt-users] RT3.8.8 CentOs

2010-05-28 Thread Gary Greene
On 5/28/10 1:24 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: It's also complicated by the fact RH/CentOS has an out-of-date File::Temp. If you're installing all of RT with local:lib, you need to keep an eye on logwatch reports for signs of up2date clobbering it. If you're NOT

Re: [rt-users] RT and Nagios

2010-04-29 Thread Gary Greene
We're in the process of rolling out network and machine monitoring here using Nagios, so I'd be very interested in this, please send the info my way when you've the opportunity. Thanks. On 4/28/10 2:34 PM, Hossein Rafighi hossein.rafi...@triumf.ca wrote: Hi, We have modified rt-crontool to

Re: [rt-users] modifying From: header in global template to pull from queue description

2010-03-17 Thread Gary Greene
On 3/17/10 11:53 AM, Kenneth Marshall k...@rice.edu wrote: On Wed, Mar 17, 2010 at 02:37:22PM -0400, Busalacchi, Eric wrote: I tried searching the archive a bit for the answer but I wasn't able to pin down exactly what I'm doing wrong. Basically we are trying to give a friendly generic name

Re: [rt-users] Installing rt2 on Fedora Core 6

2010-02-28 Thread Gary Greene
On Sunday 28 February 2010 01:16:57 pm luto...@yahoo.co.uk wrote: I'm having awful trouble installing rt2 on Fedora Core 6: [snip] Why am I bothering with rt2 on FC6? It's because we have an old rt2 database. I'd like to be able to view it before thinking about exporting it to rt3 or another

Re: [rt-users] Recommended method for auto creating users with Active Directory and Authen-ExternalAuth

2010-01-14 Thread Gary Greene
Why bother with that, when you just need to change the attribute you're using for the account name. Here's a sanitized version of my RT_SiteConfig.pm # Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here,

[rt-users] How to add custom reports?

2010-01-14 Thread Gary Greene
My boss wants to create a few customized reports in RT. How would I go about adding more reports than the current default three reports built into 3.8.1? -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239

Re: [rt-users] How to add custom reports?

2010-01-14 Thread Gary Greene
Is this from the RTx::Statistics extension? If not, can you point me to the URL for this add on? On 1/14/10 1:30 PM, elsif j...@elsif.net wrote: rtstats add-on. On Thu, 14 Jan 2010, Gary Greene wrote: My boss wants to create a few customized reports in RT. How would I go about adding

Re: [rt-users] Performance questions....

2010-01-12 Thread Gary Greene
On 1/11/10 11:36 PM, Emmanuel Lacour elac...@easter-eggs.com wrote: On Mon, Jan 11, 2010 at 05:29:58PM -0800, Gary Greene wrote: I'm currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube think about upgrading to latest 3.8 there were many bugs in first releases (3.8.0, 3.8.1

[rt-users] Performance questions....

2010-01-11 Thread Gary Greene
I'm currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube running CentOS 5.2. This box has a Pentium D dual core CPU with 1GB RAM. The user load on the box is almost nothing, however when I update a ticket, it takes a lot of time (about 20 seconds). Is there anyway I can improve

[rt-users] Top bar in the Web2 theme....

2009-12-23 Thread Gary Greene
Which template/css/js file is the grey top bar in? -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

[rt-users] Getting an odd error when trying to resolve a ticket....

2009-12-22 Thread Gary Greene
In our test environment, which soon will be our live install of RT, we're seeing an odd error that is blocking tickets from being resolved: RT::Ticket:: Unimplemented in HTML::Mason::Commands. (/usr/local/lib/rt3/html/Ticket/Elements/PreviewScrips line 128) This occurs when clicking the Resolve

Re: [rt-users] Getting an odd error when trying to resolve a ticket....

2009-12-22 Thread Gary Greene
On 12/22/09 1:56 PM, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Dec 22, 2009 at 01:00:35PM -0800, Gary Greene wrote: In our test environment, which soon will be our live install of RT, we're seeing an odd error that is blocking tickets from being resolved: RT::Ticket

Re: [rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP

2009-12-21 Thread Gary Greene
That or the fact that that isn¹t valid RFC compliant URI syntax: try http://rt/?user=john_doe instead. While some web browsers/servers will fake it and try to work, most standards compliant ones like lighttp and Apache aren¹t as forgiving. On 12/21/09 12:22 PM, William Graboyes

Re: [rt-users] A few small changes I'd like to make to our RT....

2009-10-22 Thread Gary Greene
On 10/22/09 3:04 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: The thing here is that the interface is presenting far too much information for my users (both admin and self service UIs), thus why I'm trying to I'd recommend just getting used to it. If I had to just get used to

Re: [rt-users] A few small changes I'd like to make to our RT....

2009-10-20 Thread Gary Greene
On 10/19/09 4:48 PM, Gary Greene ggre...@minervanetworks.com wrote: I'm still evaluating RT for use at Minerva, and I've run into a few requests from IT staff. First, is there any way I can easily hide the comment, brief headers and full headers, and the Download links from the ticket display

Re: [rt-users] A few small changes I'd like to make to our RT....

2009-10-20 Thread Gary Greene
On 10/20/09 11:21 AM, Lander, Scott slan...@hearstsc.com wrote: Sounds like you want to turn off at least ShowTicketComments and ShowOutgoingEmail. You might currently have them turned on in Configuration-Group Rights. For Unpriviledged Users, you might only want CreateTicket, ShowTicket, and

[rt-users] A few small changes I'd like to make to our RT....

2009-10-19 Thread Gary Greene
I'm still evaluating RT for use at Minerva, and I've run into a few requests from IT staff. First, is there any way I can easily hide the comment, brief headers and full headers, and the Download links from the ticket display (both for self service and the Admin UI.) Also, I'd like if users can

Re: [rt-users] LDAP with AD RT:3.8.4 ExternalAuth

2009-09-21 Thread Gary Greene
On 9/21/09 9:15 AM, Robert Nesius nes...@gmail.com wrote:    Set(@Plugins,qw(RT::FM)); You need to turn on the extension by adding the RT::Authen::ExternalAuth module to that quoted array. Also, I saw this below: # The username RT should use to connect to the LDAP server 'user' 

Re: [rt-users] I am unable to use LDAP

2009-07-14 Thread Gary Greene
On 7/14/09 2:41 PM, Eric Chatham echat...@broadvox.com wrote: Hello, I have had some problem getting LDAP to work on my version of RT. I am running RT version 3.8.2 and the version of RT::Authen::ExternalAuth I installed via CPAN is 0.08. RT is installed on a CentOS 5.1 OS. I tried

Re: [rt-users] import ldap users in RT with RT::Authen::ExternalAuth

2009-07-03 Thread Gary Greene
On 7/3/09 5:52 AM, Natxo Asenjo natxo.ase...@gmail.com wrote: hi, yesterday I got RT::Authen::ExternalAuth working (v.0.0.8 I think, the latest) with rt 3.8.4 and an openldap server. All according to the README and wiki instructions, thanks for the great extension. I was wondering if

Re: [rt-users] import ldap users in RT with RT::Authen::ExternalAuth

2009-07-03 Thread Gary Greene
On 7/3/09 11:30 AM, Natxo Asenjo natxo.ase...@gmail.com wrote: hi, I found this: http://www.cpan.org/modules/by-module/RT/RT-Extension-LDAPImport-0.06.tar.gz and installed it according to the instructions in the README. My RT installation is also vanilla 3.8.3, so everything is in

Re: [rt-users] import ldap users in RT with RT::Authen::ExternalAuth

2009-07-03 Thread Gary Greene
On 7/3/09 1:06 PM, Kevin Gagel ga...@cnc.bc.ca wrote: --- Original message --- I've successfully used RT::Extension::LDAPImport to bring users in, and then use RT::Authen::ExternalAuth for passwords. Is that the only way? Kevin W. Gagel Network Administrator Local 5448 My blog:

Re: [rt-users] import ldap users in RT with RT::Authen::ExternalAuth

2009-07-03 Thread Gary Greene
On 7/3/09 1:15 PM, Natxo Asenjo natxo.ase...@gmail.com wrote: On Fri, Jul 3, 2009 at 9:51 PM, Gary Greeneggre...@minervanetworks.com wrote: On 7/3/09 11:30 AM, Natxo Asenjo natxo.ase...@gmail.com wrote: The settings in RT_SiteConfig.pm are: Set($LDAPHost,'host.domain.tld');

Re: [rt-users] Anyone know of a few enhancements to RT...

2009-06-30 Thread Gary Greene
On 6/30/09 12:24 PM, Kevin Falcone falc...@bestpractical.com wrote: On Jun 30, 2009, at 2:02 PM, Gary Greene wrote: I've been trying to get Minerva using RT for a bit now, however I've run into a few feature requests that my users (read bosses) view as blockers. Does anyone know of a plug

Re: [rt-users] Redux: CentOS 5 RPMs

2009-06-23 Thread Gary Greene
Additionally, I've found that if you have version issues, just rebuild the SRPM for the package with the newer module put in site_perl instead of vendor_perl and version the package name in some way (much like library versioning), so as to not cause issues with upstream versions from RHEL or

Re: [rt-users] Anyway to autologin to RT 3.8.2 with LDAP?

2009-06-04 Thread Gary Greene
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Gagel Sent: Thursday, June 04, 2009 1:32 PM To: RT Users Subject: Re: [rt-users] Anyway to autologin to RT 3.8.2

Re: [rt-users] New to RT and need help with RT_SiteConfig.PM

2009-05-11 Thread Gary Greene
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eric Chatham Sent: Monday, May 11, 2009 3:12 PM To: Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New to RT and need help

[rt-users] RT thinks that the ticket has no recipients....

2009-04-21 Thread Gary Greene
RT version 3.8.1, ExternalAuth version 0.08 I've run into a problem with testing the instance of RT I've installed that the notification emails aren't getting sent. The mail log doesn't list anything being processed, so I checked the httpd error_log, and see the following: [Tue Apr 21 20:47:30

[rt-users] RT thinks that the ticket has no recipients....

2009-04-21 Thread Gary Greene
RT version 3.8.1, ExternalAuth version 0.08 I've run into a problem with testing the instance of RT I've installed that the notification emails aren't getting sent. The mail log doesn't list anything being processed, so I checked the httpd error_log, and see the following: [Tue Apr 21 20:47:30

Re: [rt-users] RT thinks that the ticket has no recipients....

2009-04-21 Thread Gary Greene
-Original Message- From: Jo Rhett [mailto:jrh...@netconsonance.com] Sent: Tuesday, April 21, 2009 4:30 PM To: Gary Greene Cc: RT Users; Gary Greene Subject: Re: [rt-users] RT thinks that the ticket has no recipients You sent this same message 1.5 hours earlier. You (likely

Re: [rt-users] RT thinks that the ticket has no recipients....

2009-04-21 Thread Gary Greene
-Original Message- From: Tom Lahti [mailto:t...@bitstatement.net] Sent: Tuesday, April 21, 2009 4:55 PM To: Gary Greene Cc: RT Users Subject: Re: [rt-users] RT thinks that the ticket has no recipients In the People tab: Owner: Gary Greene ggre...@minervanetworks.com

Re: [rt-users] RT thinks that the ticket has no recipients....

2009-04-21 Thread Gary Greene
-Original Message- From: Jo Rhett [mailto:jrh...@netconsonance.com] Sent: Tuesday, April 21, 2009 5:00 PM To: Gary Greene Cc: RT Users Subject: Re: [rt-users] RT thinks that the ticket has no recipients On Apr 21, 2009, at 4:46 PM, Gary Greene wrote: In the People tab

Re: [rt-users] RT-Mailgate hack to remove quoted replies

2009-04-06 Thread Gary Greene
There are a number of interesting mods that I've noted he's working on that I'm interested in. (For instance the scrip changes to enforce only requesters can change the ticket's status, etc. -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Tel: (408) 240-1239 Cell: (650) 704-6633

[rt-users] RT + Exchange 2003

2009-03-27 Thread Gary Greene
Does anyone have a recipe for getting RT working correctly with Exchange 2003? I've the AD, and messages send FROM the RT system, however I get bounces when replying TO messages. I'll document the whole process on the wiki once I verify it is working. -- Gary L. Greene, Jr. IT Operations

[rt-users] Odd behaviour with RT::Authen::ExternalAuth...

2009-03-19 Thread Gary Greene
I'm running into a small issue with RT::Authen::ExternalAuth. The issue I'm having is that when I post a reply to a ticket or attempt to create a new ticket, it punts me to the login screen again. Once I've authenticated again, it completes the task. Thing is, I was already logged into the web

Re: [rt-users] Advice for New Machine

2009-03-13 Thread Gary Greene
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of jul Sent: Friday, March 13, 2009 12:56 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Advice for New Machine Ken Crocker a écrit :

Re: [rt-users] Advice for New Machine

2009-03-13 Thread Gary Greene
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John Arends Sent: Friday, March 13, 2009 1:16 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Advice for New Machine Gary Greene

Re: [rt-users] Advice for New Machine

2009-03-13 Thread Gary Greene
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Gary Greene Sent: Friday, March 13, 2009 2:44 PM To: John Arends; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Advice for New Machine

Re: [rt-users] *sigh* unable to get Plugins to work

2009-03-02 Thread Gary Greene
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Rob Munsch Sent: Monday, March 02, 2009 10:42 AM To: Dhrakar Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] *sigh* unable to get Plugins

Re: [rt-users] REST add/update a user

2009-02-27 Thread Gary Greene
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Tom Lahti Sent: Friday, February 27, 2009 12:56 PM To: Joel Schuweiler Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] REST add/update a

Re: [rt-users] REST add/update a user

2009-02-27 Thread Gary Greene
-Original Message- From: Tom Lahti [mailto:t...@bitstatement.net] Sent: Friday, February 27, 2009 3:32 PM To: Gary Greene Cc: Joel Schuweiler; rt-users@lists.bestpractical.com Subject: Re: [rt-users] REST add/update a user Can we please get some example code for this up

Re: [rt-users] Syslog error when installing rt 3.8.2 on Cent OS 5.2

2009-02-18 Thread Gary Greene
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Shannon Adams Sent: Wednesday, February 18, 2009 11:26 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Syslog error when installing rt 3.8.2

[rt-users] RT::Authen::ExternalAuth problem with AD....

2008-12-18 Thread Gary Greene
I've gotten the extension installed, and have modified my RT_SiteConfig.pm correctly (or as best as I can figure based off the example configuration), however, I cannot login with my personal AD credentials. The info I'm getting from logging follows: [Thu Dec 18 01:32:57 2008] [warning]:

Re: [rt-users] [Solved] ExternalAuth User creation in RT

2008-12-02 Thread Gary Greene
-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Munsch Sent: Tuesday, December 02, 2008 2:51 PM To: Keith A McDermott Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] [Solved] ExternalAuth User creation in RT Not sure what

[rt-users] Having some configuration problems with CentOS 5 and RT 3.8.1

2008-11-14 Thread Gary Greene
This is likely caused by either a misconfiguration on my part, or I flubbed up the installation, however when I connect to the rt3 install on my CentOS 5 system, I get an 500 from the server. The info from the Apache log reads as follows: [Fri Nov 14 12:26:59 2008] [error] [client 10.5.1.137]

Re: [rt-users] Having some configuration problems with CentOS 5 and RT3.8.1

2008-11-14 Thread Gary Greene
:[EMAIL PROTECTED] Sent: Friday, November 14, 2008 2:55 PM To: Gary Greene; [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Having some configuration problems with CentOS 5 and RT3.8.1 Check the permissions on your rt install dir Sent via BlackBerry from T