[rt-users] Disable mobile UI?

2016-12-13 Thread Giuseppe Sollazzo
Hi list, is there any configuration option to (temporarily) disable the Mobile UI, so that it goes to the full website from mobile UAs, without having to manually alter the URL? Thanks -- Giuseppe Sollazzo Senior System Analyst Open Data Institute Awards 2016 "Individual Champion&

Re: [rt-users] HTML formatting of tables?

2016-09-30 Thread Giuseppe Sollazzo
Erm, of course that switch is just for templates, i.e. for outgoing e-mails. I must be sleeping... Sorry! :) -- Giuseppe Sollazzo Senior System Analyst JISC's 50 most influential Higher Education professionals on social media<https://www.jisc.ac.uk/blog/uk-higher-education-social-me

[rt-users] HTML formatting of tables?

2016-09-30 Thread Giuseppe Sollazzo
, it is displayed properly in the mail client. Am I missing something? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst JISC's 50 most influential Higher Education professionals on social media<https://www.jisc.ac.uk/blog/uk-higher-education-social-media-influencers-named-05-oct-2015>

Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

2015-05-21 Thread Giuseppe Sollazzo
to move from RTFM to Articles, but no pointers on how to setup Articles in the first place. If this could be amended, it would be great, and as I say just a link in the README would suffice. Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet

Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

2015-05-19 Thread Giuseppe Sollazzo
, -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Care Transparency Panel (Department of Health) Computing Services Information Services St George's, University of London

Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

2015-05-06 Thread Giuseppe Sollazzo
Hi all, is there anyone who has had the same issue or has any suggestion? Or should I remove RTFM from 4.0.0 and then repeat the migration? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board

[rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

2015-04-30 Thread Giuseppe Sollazzo
RTFM for use), so I suspect RTFM files are affecting the functionality. Is there a quick fix? I don't mind losing the RTFM 2.0 content to be honest. Any help would be greatly appreciated. Kind regards -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet

[rt-users] Best practices for staging and upgrading RT?

2015-03-31 Thread Giuseppe Sollazzo
database - if there are situations in which it's not possible to migrate the db to a new version etc Any pointer is welcome. ? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet

[rt-users] Identifying sessions

2015-03-16 Thread Giuseppe Sollazzo
to confirm the suspicion. Any idea would be welcome. Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Care Transparency Panel (Department

[rt-users] Displaying HTML in RT4?

2014-01-28 Thread Giuseppe Sollazzo
ScrubHTML, but that was just in RT3 - - Set($PreferRichText, true); - which parses some rich text and html, like text decoration or font face, but not tables for example. Is there any known way of doing this? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior

Re: [rt-users] Alter From field in template

2013-06-26 Thread Giuseppe Sollazzo
; } - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 Twitter: http://twitter.com/sgulit

[rt-users] Alter From field in template

2013-06-25 Thread Giuseppe Sollazzo
...@sgul.ac.uk;} elsif ($Ticket-QueueObj-Name eq 'W') { w...@sgul.ac.uk;} else { supp...@sgul.ac.uk; } -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44

[rt-users] Can't update owner in Jumbo tab

2012-11-15 Thread Giuseppe Sollazzo
there was a similar problem in 3.5 but we're running 4.0.0. Any idea? Thanks, - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial

Re: [rt-users] Infinite loop of ticket creation

2012-11-07 Thread Giuseppe Sollazzo
system uses B, it might be RT as well or something similar. I'm surprised this doesn't affect more people. G Regards, - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace

[rt-users] Infinite loop of ticket creation

2012-11-02 Thread Giuseppe Sollazzo
the ticket from database (by a manual delete from Tickets where id=...). Is there anything we can do about it? It's happened twice in 2 years, but I guess it's better to prevent this from happening. Any pointer to useful docs? Thanks, Giuseppe - -- Giuseppe

[rt-users] A ticket's life through multiple queues

2012-09-18 Thread Giuseppe Sollazzo
- -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU

Re: [rt-users] Batch user add to group

2012-08-23 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 20/08/12 15:44, Kevin Falcone wrote: On Wed, Aug 15, 2012 at 12:12:21PM +0100, Giuseppe Sollazzo wrote: There is no existing command line utility, but it's mostly a matter of a small perl script to load the user, calling SetPrivileged

Re: [rt-users] Batch user add to group

2012-08-23 Thread Giuseppe Sollazzo
, $User-Name, $User-EmailAddress, $User-RealName; Best regards, Maciek - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct

Re: [rt-users] Batch user add to group

2012-08-22 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Thanks Kevin, I'm having a go with the RT Perl library. Best regards, Giuseppe On 20/08/12 15:44, Kevin Falcone wrote: On Wed, Aug 15, 2012 at 12:12:21PM +0100, Giuseppe Sollazzo wrote: Hi there, I was wondering if there's any command line

[rt-users] Batch user add to group

2012-08-15 Thread Giuseppe Sollazzo
, but unprivileged. I want to make them privileged and add to a group. Has anyone done this before? Thanks, G - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email

[rt-users] Correspondence and Resolved

2012-03-29 Thread Giuseppe Sollazzo
just one message? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20

Re: [rt-users] Correspondence and Resolved

2012-03-29 Thread Giuseppe Sollazzo
this situation and send just one message? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20

Re: [rt-users] RES: Hide comments from unprivileged users

2012-03-01 Thread Giuseppe Sollazzo
...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro de 2012 13:34 Para: rt-users@lists.bestpractical.com Assunto: [rt-users] Hide comments from unprivileged users Hi, we're trying letting users access RT. It seems

Re: [rt-users] ****PossibleSPAM**** RES: RES: Hide comments from unprivileged users

2012-03-01 Thread Giuseppe Sollazzo
/ Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner *De:*Giuseppe Sollazzo [mailto:gsoll...@sgul.ac.uk] *Enviada em:* quinta-feira, 1 de março de 2012 10:38 *Para:* Diaulas Castro *Cc:* rt-users@lists.bestpractical.com

Re: [rt-users] RE S: Create Queues

2012-02-29 Thread Giuseppe Sollazzo
:) Simply, the server doesn't have ssh/scp access. It would be better if you could reinstate the job via ftp. Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace

Re: [rt-users] RE S: Create Queues

2012-02-29 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Apologies, I have no idea how this fell onto rt. Giuseppe On 29/02/12 13:43, Giuseppe Sollazzo wrote: Content-Type: text/plain; charset=ISO-8859-1 Hi Dave, On 29/02/12 13:30, john s. wrote: Not sure which of you can best advise

[rt-users] Hide comments from unprivileged users

2012-02-29 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, we're trying letting users access RT. It seems that unprivileged users see Comments, although they are not notified via e-mail. What's the relevant privilege I need to check? Thanks, Giuseppe - -- Giuseppe

[rt-users] Include e-mail address in FriendlyFromLineFormat?

2012-02-23 Thread Giuseppe Sollazzo
something wrong. The issue is that this way what I get is the name of the sender of the e-mail (either the owner or the requestor, cc, etc), not their e-mail. For example, if I have sent the e-mail, I get: *IT Helpdesk Giuseppe Sollazzo* which clearly breaks the Reply all. How can I get it to include

Re: [rt-users] Include e-mail address in FriendlyFromLineFormat?

2012-02-23 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Thanks Kevin, that was a silly overlook on my behalf! Giuseppe On 23/02/12 17:17, Kevin Falcone wrote: On Thu, Feb 23, 2012 at 05:01:38PM +, Giuseppe Sollazzo wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, I have a little

Re: [rt-users] highlighting tickets with a reply

2012-02-07 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Kevin, thanks, that's a great suggestion! Best regards, Giuseppe On 06/02/12 19:02, Kevin Falcone wrote: On Mon, Feb 06, 2012 at 02:53:32PM +, Giuseppe Sollazzo wrote: a colleague here has asked me a question I'm not totally sure about

[rt-users] highlighting tickets with a reply

2012-02-06 Thread Giuseppe Sollazzo
background to the ticket in the list. Has anyone done anything similar? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll

Re: [rt-users] Set Subject in if/then clause

2012-02-02 Thread Giuseppe Sollazzo
/Text/Template.pm Hi Kevin - that's what I was missing! This is very useful for further developments. Many thanks! G -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston ? March 5 6, 2012 - -- Giuseppe

[rt-users] Set Subject in if/then clause

2012-02-01 Thread Giuseppe Sollazzo
($Ticket-QueueObj-Name eq 'Task Queue') { Subject: Support Job Logged: {$Ticket-Subject} Output that; } else { Output other; } } Is there a way to get this work? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services

Re: [rt-users] Set Subject in if/then clause

2012-02-01 Thread Giuseppe Sollazzo
versatile stuff than just adapting the Subject in that very simple way, so if there's anyone who can recommend how to do so, please let me know. Thanks, Giuseppe On Feb 1, 2012, at 6:03 AM, Giuseppe Sollazzo gsoll...@sgul.ac.uk wrote: Hi, I'm trying to set up a different subject for different

Re: [rt-users] Set Subject in if/then clause

2012-02-01 Thread Giuseppe Sollazzo
On 2012-02-01 12:03, Giuseppe Sollazzo wrote: Hi, I'm trying to set up a different subject for different queues in the same template (autoreply). This doesn't seem to work: { if ($Ticket-QueueObj-Name eq 'Work Queue') { Subject: Helpdesk Job Logged: {$Ticket-Subject} Output this; } elsif ($Ticket

Re: [rt-users] Set Subject in if/then clause

2012-02-01 Thread Giuseppe Sollazzo
Logged: {RT::Ticket=HASH(0x1034ec88)-Subject} Output that* which suggests the compiler is getting the object as a pointer rather than its content. Any idea? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services

Re: [rt-users] Set Subject in if/then clause

2012-02-01 Thread Giuseppe Sollazzo
Logged: . $Ticket-Subject . Output this; } elsif ($Ticket-QueueObj-Name eq 'Task Queue') { Support Job Logged: . $Ticket-Subject . Output that; } else { Output other; } } Gerard - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services

[rt-users] Print tickets?

2011-11-18 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, is there any extension allowing tickets to be printed in fully or partially? Something generating like a printable version a' la wikipedia. Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems

Re: [rt-users] Print tickets?

2011-11-18 Thread Giuseppe Sollazzo
- although the css is good enough for the moment Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725

[rt-users] ModifySelf on a group?

2011-11-16 Thread Giuseppe Sollazzo
to let a group of users edit their RT at a Glance, but possibly I'm not getting it right. Thanks, G - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email

Re: [rt-users] ModifySelf on a group?

2011-11-16 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Please ignore it - I was checking in the wrong bit of configuration. Apologies! G On 16/11/11 10:36, Giuseppe Sollazzo wrote: Hi there, there are some privileges, like ModifySelf, that seem to be only grant-able to single users, where it would

Re: [rt-users] Sorting custom fields

2011-11-15 Thread Giuseppe Sollazzo
a sort order for the values within the interface, so I was expecting something similar to be available for Fields order. The only way to do it seems to be swapping them around. Any other possibility? Thanks, Giuseppe Kenn LBNL On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo gsoll

Re: [rt-users] Sorting custom fields

2011-11-15 Thread Giuseppe Sollazzo
' AND (q.Name IS NULL OR q.Name = 'Blocks') ORDER BY cf.LookupType ASC, ocf.SortOrder ASC; - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll

Re: [rt-users] turning off automated e-mails

2011-11-15 Thread Giuseppe Sollazzo
. But why does it need to be so hard to just turn off automatic e-mailing from RT? - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll

Re: [rt-users] Sorting custom fields

2011-11-14 Thread Giuseppe Sollazzo
for the values within the interface, so I was expecting something similar to be available for Fields order. The only way to do it seems to be swapping them around. Any other possibility? Thanks, Giuseppe Kenn LBNL On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo gsoll...@sgul.ac.uk mailto:gsoll

[rt-users] Sorting custom fields

2011-11-10 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, maybe this is stupid but is there a quick way of re-sorting custom fields? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's

[rt-users] RT Mobile - home page?

2011-11-09 Thread Giuseppe Sollazzo
it separately? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725

Re: [rt-users] RT Mobile - home page?

2011-11-09 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Kevin, thanks for your reply. Do you think that moving to 4.0.2 will sort it? Thanks, Giuseppe On 09/11/11 16:47, Kevin Falcone wrote: On Wed, Nov 09, 2011 at 04:22:11PM +, Giuseppe Sollazzo wrote: I've noticed that if I login on RT from

[rt-users] Emptying the reply to a ticket

2011-11-04 Thread Giuseppe Sollazzo
that item quoted. Is it possible to disable the quoting, and have both replies to generate just an empty text field? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London

[rt-users] showing requestor's info on the ticket

2011-11-02 Thread Giuseppe Sollazzo
- or is there any other best practice to follow? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20

[rt-users] What permissions to edit RT-at-a-glance?

2011-07-26 Thread Giuseppe Sollazzo
not the one. Is there such permission, or is it just for the super user? Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll

Re: [rt-users] What permissions to edit RT-at-a-glance?

2011-07-26 Thread Giuseppe Sollazzo
Ah, thanks! G On 26/07/11 14:27, Kevin Falcone wrote: On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote: I might be wrong, but I seem to remember there was a specific privilege to let a user edit their RT at a glance (e.g. by letting them redefine the order of elements). I'm

[rt-users] LDAP attr_match vs multiple values

2011-07-25 Thread Giuseppe Sollazzo
' } We happen to have two entries called 'ou' in any entry so this doesn't seem to work. Is that possible by any kind of ou[0] array syntax? Cheers, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing

[rt-users] Still issues with Nagios Autoclose - Commit dies

2011-07-05 Thread Giuseppe Sollazzo
who can help, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] Still issues with Nagios Autoclose - Commit dies

2011-07-05 Thread Giuseppe Sollazzo - mobile
Uhm... apologies to all. I'll head back to the archives, I must have done something weird with the codebase. Kevin Falcone falc...@bestpractical.com wrote: On Tue, Jul 05, 2011 at 04:07:40PM +0100, Giuseppe Sollazzo wrote: Hi all, I'm experimenting with the Nagios Autoclose. It seems I

Re: [rt-users] RT error “Couldn't load user ''

2011-06-22 Thread Giuseppe Sollazzo
2011 Training: http://bestpractical.com/services/training.html -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial

Re: [rt-users] RT error “Couldn't load user ''

2011-06-22 Thread Giuseppe Sollazzo
/training.html -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] RT-External Auth RT 4.0

2011-06-21 Thread Giuseppe Sollazzo
security solution. Download a free evaluation of MailMarshal at www.marshal.com # 2011 Training: http://bestpractical.com/services/training.html -- Giuseppe Sollazzo

[rt-users] Error when editing RegExp in RT::Extension::Nagios

2011-06-21 Thread Giuseppe Sollazzo
for TransactionBatch stage with applicable type(s) Create for txn #19182 on ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:367) Any idea? Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's

Re: [rt-users] Error when editing RegExp in RT::Extension::Nagios

2011-06-21 Thread Giuseppe Sollazzo
about 12 lines. best wishes sunnavy On 11-06-21 15:32, Giuseppe Sollazzo wrote: Hi, I've edited the regular expression that is matched against subjects to look like m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt: ([^/]+)/?(.*)\s+is\s+(\w+)}i which should match, provided I'm

[rt-users] RT::Extension::Nagios

2011-06-20 Thread Giuseppe Sollazzo
Service Alert: sambaserver/sambaserver_root is OK but no automatic closure/merge happened. As I said, there's no mention in the logs. How can I understand what's going on? Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information

Re: [rt-users] RT::Extension::Nagios

2011-06-20 Thread Giuseppe Sollazzo
Did you run make initdb? Do you have the On Create Update Nagios Tickets scrip? That scrip will log if it matches in the subject. Hi Kevin, thanks - I haven't. I can't find such info in the readme/wiki. Is there any example anywhere else? So basically, 1) There's no update nagios option in

Re: [rt-users] RT::Extension::Nagios

2011-06-20 Thread Giuseppe Sollazzo
Ok - so I assume there's no way of having this to work when installed via cpan? G On 20/06/11 16:11, Kevin Falcone wrote: On Mon, Jun 20, 2011 at 03:53:23PM +0100, Giuseppe Sollazzo wrote: Did you run make initdb? Do you have the On Create Update Nagios Tickets scrip? That scrip will log

Re: [rt-users] limit ticket list display on requestor login

2011-06-15 Thread Giuseppe Sollazzo
? Thanks again for your kind help and accurate explanation. Best regards, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk

Re: [rt-users] Ldap Import and Groups

2011-06-10 Thread Giuseppe Sollazzo
: On Thu, Jun 09, 2011 at 05:06:15PM +0100, Giuseppe Sollazzo wrote: Hi there, I've tried the ldap import script which run smoothly except for one thing: the users weren't put in the group specified. The documentation could use some revising it seems setting LDAPSkipAutogeneratedGroup

[rt-users] limit ticket list display on requestor login

2011-06-10 Thread Giuseppe Sollazzo
-- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] limit ticket list display on requestor login

2011-06-10 Thread Giuseppe Sollazzo
-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo Sent: 10 June 2011 10:43 To: rt-users@lists.bestpractical.com Subject: [rt-users] limit ticket list display on requestor login Hi, I guess I'm not getting this right. I'd like

Re: [rt-users] limit ticket list display on requestor login

2011-06-10 Thread Giuseppe Sollazzo
wrote: On Fri, Jun 10, 2011 at 01:45:55PM +0100, Giuseppe Sollazzo wrote: Uhm... it seems not to behave like I would like to. Basically I have a privileged user U that is part of group G. On queue Q group G has right to show/modify/reply, whereas the system privileged group does not have any right

Re: [rt-users] limit ticket list display on requestor login

2011-06-10 Thread Giuseppe Sollazzo
Message- From: Giuseppe Sollazzo [mailto:gsoll...@sgul.ac.uk] Sent: 10 June 2011 15:33 To: Raed El-Hames Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] limit ticket list display on requestor login Hi Raed, thanks a lot as that explains it. This user is Privileged. Removing

[rt-users] Ldap Import and Groups

2011-06-09 Thread Giuseppe Sollazzo
-- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

[rt-users] LdapImport

2011-06-08 Thread Giuseppe Sollazzo
to crontab an execution of the import script whenever I know my LDAP database has changed. Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email

Re: [rt-users] LdapImport

2011-06-08 Thread Giuseppe Sollazzo
Thanks Kevin! G On 08/06/11 15:21, Kevin Falcone wrote: On Wed, Jun 08, 2011 at 03:14:10PM +0100, Giuseppe Sollazzo wrote: The question is if there's anything automatically done after the first import or if I will have to crontab an execution of the import script whenever I know my LDAP

Re: [rt-users] RT::Extension::LDAPImport install fails

2011-05-31 Thread Giuseppe Sollazzo
Hi Kevin, thanks for your reply. Comments inline. On 26/05/11 16:55, Kevin Falcone wrote: On Thu, May 26, 2011 at 02:59:05PM +0100, Giuseppe Sollazzo wrote: The reason I answered n is that if I try and install the test package I get the following output (even if I try the install separately

Re: [rt-users] RT::Extension::LDAPImport install fails

2011-05-31 Thread Giuseppe Sollazzo
rebooting. Thanks, G On 31/05/11 15:32, Kevin Falcone wrote: On Tue, May 31, 2011 at 10:52:43AM +0100, Giuseppe Sollazzo wrote: t/00-load.t ... ok t/01-ldap.t ... 1/12 Creating new LDAP server on port 10636 ... Accepted connection from: 127.0.0.1 Creating new LDAP server on port 10636

[rt-users] RT::Extension::LDAPImport install fails

2011-05-26 Thread Giuseppe Sollazzo
-- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] RT::Extension::LDAPImport install fails

2011-05-26 Thread Giuseppe Sollazzo
so if you have any idea how to sort this out that would be awesome. Many thanks, Giuseppe On 26/05/11 14:41, Kevin Falcone wrote: On Thu, May 26, 2011 at 01:58:00PM +0100, Giuseppe Sollazzo wrote: Hi, I'm trying to install LDAPImport and I'm stuck with an error which I can't properly understand

Re: [rt-users] RT::Extension::LDAPImport install fails

2011-05-26 Thread Giuseppe Sollazzo
so if you have any idea how to sort this out that would be awesome. Many thanks, Giuseppe On 26/05/11 14:41, Kevin Falcone wrote: On Thu, May 26, 2011 at 01:58:00PM +0100, Giuseppe Sollazzo wrote: Hi, I'm trying to install LDAPImport and I'm stuck with an error which I can't properly understand

Re: [rt-users] Name in Use

2011-05-13 Thread Giuseppe Sollazzo
Ok - there's a problem with this solution. If I limit the match to the EmailAddress, ldap data are not imported. Is the only solution possible that of using two different definition of the ldap, one for auth and one for info? Cheers, G On 12/05/11 16:27, Giuseppe Sollazzo wrote: Ah, right

[rt-users] RT4 - Apache2::Autocomplete vs RTx::EmailCompletion?

2011-05-13 Thread Giuseppe Sollazzo
-in as stated on the what's new pages, but can't find any docs about it on the wiki so I'm unable to configure it. Any hint? Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London

[rt-users] CentOs 5.5

2011-05-12 Thread Giuseppe Sollazzo
-- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

[rt-users] Name in Use

2011-05-12 Thread Giuseppe Sollazzo
AutoCreateFromExternalUserInfo (even though that would not be the behaviour I'd like to activate). Any suggestion really appreciated! Best regards, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London

Re: [rt-users] Name in Use

2011-05-12 Thread Giuseppe Sollazzo
' = [ 'EmailAddress', ], ? Thanks, G On 12/05/11 16:17, Thomas Sibley wrote: On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about

Re: [rt-users] AutoCloseOnNagiosRecoveryMessage

2011-04-20 Thread Giuseppe Sollazzo
On 20/04/11 16:56, Kevin Falcone wrote: On Tue, Apr 19, 2011 at 12:19:28PM +0100, Giuseppe Sollazzo wrote: thanks for the advise - I'll try this one although I'm wondering if it's stable enough? I'm not sure why it would be unstable? Release number 0.05 is generally not a hint of extreme

Re: [rt-users] AutoCloseOnNagiosRecoveryMessage

2011-04-20 Thread Giuseppe Sollazzo
That's good to know. Thanks, Giuseppe On 20/04/11 17:11, Kevin Falcone wrote: There are plenty of RT extensions that are stable with lower version numbers than .05 -kevin -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information

Re: [rt-users] AutoCloseOnNagiosRecoveryMessage

2011-04-19 Thread Giuseppe Sollazzo
/2011 11:23 AM, Giuseppe Sollazzo wrote: Hi all, I've been trying to use this scrip to auto close Nagios tickets upon recovery: http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages The Script is launched, but there's an error [Sat Mar 5 02:40:02 2011] [error]: Scrip 12 Commit

[rt-users] External (non-LDAP/database) users management

2011-04-19 Thread Giuseppe Sollazzo
-- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

[rt-users] AutoCloseOnNagiosRecoveryMessage

2011-04-15 Thread Giuseppe Sollazzo
use Nagios2 so until we update to Nagios3 I can't use the other recommended script, so any help would be really appreciated. Best regards, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University

Re: [rt-users] Refresh interval on RT 3.8.7

2011-03-10 Thread Giuseppe Sollazzo
Hi there, Has anyone got any other idea about how to solve this? Cheers, Giuseppe On 04/03/11 16:51, Giuseppe Sollazzo wrote: Yep, done that too to no luck. Giuseppe On 04/03/11 16:50, Lander, Scott wrote: Also, If I remember right, changes to RT_SiteConfig require an Apache restart

Re: [rt-users] Refresh interval on RT 3.8.7

2011-03-10 Thread Giuseppe Sollazzo
On 10/03/11 16:07, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: Has anyone got any other idea about how to solve this? The user preference is working fine for me, you didn't say if you fixed your spelling error or checked for user preferences

Re: [rt-users] Refresh interval on RT 3.8.7

2011-03-10 Thread Giuseppe Sollazzo
Ah, for some reason this message didn't reach me. Got it from the archives. Homepage - HomePage. Thanks. Giuseppe On 10/03/11 16:21, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:09:02PM +, Giuseppe Sollazzo wrote: On 10/03/11 16:07, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:00

[rt-users] Refresh interval on RT 3.8.7

2011-03-04 Thread Giuseppe Sollazzo
the pages (with a logout) doesn't change the refresh component shown in the homepage. We run RT 3.8.7 so there shouldn't be compatibility issues. Am I missing something? Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services

Re: [rt-users] Refresh interval on RT 3.8.7

2011-03-04 Thread Giuseppe Sollazzo
] On Behalf Of Kevin Falcone Sent: Friday, March 04, 2011 9:50 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Refresh interval on RT 3.8.7 On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote: Hi all, I was looking for a way to set up a global refresh interval for the pages

Re: [rt-users] rt-mailgate rejects incoming email

2011-03-04 Thread Giuseppe Sollazzo
. The PrivateBank is not responsible for the security of sensitive information received by email. -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email

[rt-users] solved - RTx::EmailCompletion adding name/other fields to pop down display

2011-03-03 Thread Giuseppe Sollazzo
)-[0]; #or pass it to a formatting function } push(@emails, $outstring); } Any comment or questions are welcome! Best regards, Giuseppe On 02/03/11 17:00, Giuseppe Sollazzo wrote: Hi Kevin, hi all. After a couple of tries I've realised that despite maybe not being the most elegant way

Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display

2011-03-02 Thread Giuseppe Sollazzo
first in EmailCompletionLdapAttrShow that gets picked, which rules out a default value (that would be 'mail', anyway). On 25/02/11 16:45, Kevin Falcone wrote: On Fri, Feb 25, 2011 at 04:37:32PM +, Giuseppe Sollazzo wrote: On 25/02/11 15:28, Kevin Falcone wrote: It shouldn't actually require

[rt-users] RTx::EmailCompletion adding name/other fields to pop down display

2011-02-25 Thread Giuseppe Sollazzo
/emailcompletion.js - lib/RTx/EmailCompletion.pm but it's not totally clear to me how - I'm not too much into JS. Can anyone help? Cheers, || -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer

Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display

2011-02-25 Thread Giuseppe Sollazzo
it to be, but is a step forward. I'll check it out - however we'll stay for 3.8 for a while I guess, but I'll start getting documentation about how to migrate. Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread Giuseppe Sollazzo
-- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] RT::Authen::ExternalAuth Installed need Help

2011-02-23 Thread Giuseppe Sollazzo
-- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

[rt-users] Fwd: Re: RT::Authen::ExternalAuth [SOLVED]

2011-02-04 Thread Giuseppe Sollazzo
FYI Original Message Subject:Re: [rt-users] RT::Authen::ExternalAuth [SOLVED] Date: Fri, 04 Feb 2011 00:43:56 -0800 From: Mr.Taske ta...@secureroot.com Reply-To: ta...@secureroot.com To: Giuseppe Sollazzo gsoll...@sgul.ac.uk Coping /usr/local/lib/rt3

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