Uhm... apologies to all. I'll head back to the archives, I must have done something weird with the codebase.
Kevin Falcone <falc...@bestpractical.com> wrote: >On Tue, Jul 05, 2011 at 04:07:40PM +0100, Giuseppe Sollazzo wrote: >> Hi all, >> I'm experimenting with the Nagios Autoclose. >> >> It seems I get an abort caused by a null pointer exception. > >Giuseppe > >This appears to be the same error you were seeing 2 weeks ago when >sunnavy replied with a comment and possible solution. >Have you implemented his code change? > >-kevin > >> [Tue Jul 5 14:47:02 2011] [info]: Extracted type, category, host, >> problem_type and problem_severity from >> subject with values RECOVERY, Service, sambadev2, sambadev2_root and >> OK >> (/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:35) >> [Tue Jul 5 14:47:02 2011] [error]: Scrip Commit 12 died. - Can't >> call method "SetStatus" on an undefined value at >> /opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm >> line 76. >> >> Stack: >> [/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:76] >> [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232] >> [/opt/rt4/sbin/../lib/RT/Scrip.pm:475] >> [/opt/rt4/sbin/../lib/RT/Scrips.pm:189] >> [/opt/rt4/sbin/../lib/RT/Transaction.pm:198] >> [/opt/rt4/sbin/../lib/RT/Record.pm:1450] >> [/opt/rt4/sbin/../lib/RT/Ticket.pm:669] >> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1495] >> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] >> (/opt/rt4/sbin/../lib/RT/Scrip.pm:483) >> [Tue Jul 5 14:47:02 2011] [info]: Ticket 306 created in queue >> 'Nagios' by gsollazz (/opt/rt4/sbin/../lib/RT/Ticket.pm:681) >> >> >> What is causing this? >> >> I have this as my reg exp: >> >> if ( my ( $type, $category, $host, $problem_type, $problem_severity ) = >> $subject =~ >> m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert: >> ([^/]+)/?(.*)\s+is\s+(\w+)}i >> ) >> #m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+-\s+(Service|Host): >> ([^/]+)/?(.*)\s+is\s+(\w+)}i >> #qr{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert: >> ([^/]+)/?(.*)\s+is\s+(\w+)}i >> { >> $problem_type ||= ''; >> $RT::Logger->info( >> "Extracted type, category, host, problem_type and problem_severity from >> subject with values $type, $category, $host, $problem_type and >> $problem_severity" >> ); >> my $tickets = RT::Tickets->new( $self->CurrentUser ); >> $tickets->LimitQueue( VALUE => $new_ticket->Queue ) >> unless RT->Config->Get('NagiosSearchAllQueues'); >> $tickets->LimitSubject( >> VALUE => "$category $host" >> . ( $problem_type ? "/$problem_type" : '' ), >> OPERATOR => 'LIKE', >> ); >> my @active = RT::Queue->ActiveStatusArray(); >> for my $active (@active) { >> $tickets->LimitStatus( >> VALUE => $active, >> OPERATOR => '=', >> ); >> } >> >> However, line 78 is just this: >> >> my ( $ret, $msg ) = $merged_ticket->SetStatus($resolved); >> >> So I assume somewhat it doesn't manage to merge the tickets. But why >> does it fail here and not, say, when it calls "MergeInto"? >> >> Thanks to anyone who can help, >> Giuseppe >> >> -- >> ____________________________________ >> >> Giuseppe Sollazzo >> Senior Systems Analyst >> Computing Services >> Information Services >> St. George's, University Of London >> Cranmer Terrace >> London SW17 0RE >> >> Email: gsoll...@sgul.ac.uk >> Direct Dial: +44 20 8725 5160 >> Fax: +44 20 8725 3583 >> >> >> >> -------- >> 2011 Training: http://bestpractical.com/services/training.html > > >-------- >2011 Training: http://bestpractical.com/services/training.html -------- 2011 Training: http://bestpractical.com/services/training.html