[rt-users] Adding Queue to Incident Report Display
Hello list, If I have a new queue, named Tune, and I want to add it to the ticket display for Incident Reports so that I can create a ticket in the Tune queue from there, and have it linked to the Incident Report, what do I need to do? Basically, I want to do the same thing that we can currently do with Blocks in Incidents. Just with Tune in Incident Reports. Greg -- Gregory Pickett, CISSP, GCIA, GPEN Cybersecurity Operations Hellfire Security 1608 S. Ashland Ave. #49583 Chicago, IL 60608 (312) 436-0133 www.hellfiresecurity.com [1] Links: -- [1] http://www.hellfiresecurity.com - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
[rt-users] Missing RTIR Queues and Groups
Hello, I have a new RTIR installation with Gossamer Threads. The menus are there, just none of the queues or groups. I didn't even notice until I tried restarting mod_perl after some other modifications. It failed because of the missing queues. They fixed the start-up failure, and I presumed that they fixed it by adding the queues but this was not the case. Anyway, I figured that I would have them reinstall the IR extension but I have two questions before I do. 1) Do you think that the reinstall will fix the problem? 2) Will it wipe out any of the non-RTIR related customization? Greg -- Gregory Pickett, CISSP, GCIA, GPEN Cybersecurity Operations Hellfire Security 1608 S. Ashland Ave. #49583 Chicago, IL 60608 (312) 436-0133 www.hellfiresecurity.com [1] Links: -- [1] http://www.hellfiresecurity.com
