[rt-users] New to Asset trkr, fails in conf optn
I have manually install Asset_Tracker 123 into FreeBSD_8 and RT_387 as the configure/make does not work. Assets is now loaded and runs to the extent that I can go to the Assets page(s). It fails with an incorrect URL from the Coniguration menu using user root. All the RT Administration options work correctly from the browser URL http://f8/Admin; accept the new Assets. Problem is that the URL in the browser status line is http://f8:8001/Admin/AssetTracker/Admin/Types/index.html. This does not exist, whereas http://f8:8001/AssetTracker/Admin/Types/index.html does. What have I missed, as this does not make sense to me looking at the source to generate the Assets and RTFM menu options. Ian Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
Just a small point. Port 8080 tends to be the proxy port, sure you do not have contention? I use port 8001 for my RT's. First you say you tried different ports and then the the same port. Did you mean different names? I've successfully run 3.8.1 and 3.8.6 concurrently on different virtual hosts (without doing the db upgrades). Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Add Approval in metadata options
How can I give ticket metadata the option Approval in the current option list:- Comment · Reply · Forward · Resolve . * · Extract_Article. I am guessing that this is one place the approval is an option. Ian Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Add Approval in metadata options
How can I give ticket metadata the option Approval in the current option list:- Comment · Reply · Forward · Resolve . * · Extract_Article. I am guessing that this is one place the approval is an option. Ian Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How do I hange a users preference
Cannot seem to find where to change a users proferences. Want to change user history display order. Its OK in root use, but no one else! Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How do I hange a users preference
Cannot seem to find where to change a users proferences. Want to change user history display order. Its OK in root use, but no one else! Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Queue q
Is there anythinng special about __Approvals Queue ? Should it be enabled ? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] at_123 configure Makefile no good
I was expecting a version like 1.2.4.b1 to download ! . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Execute my perl from command line
What is the prefered way to execute my RT perl script(s) from the command line ? If I do something like:- perl -I../lib -e 'use RT; RT::LoadConfig(); print RT::DatabaseType;' It, probably correctly, fails with permission problems:- RT couldn't load RT config file /usr/local/Rt/rt-3.8.7/etc/RT_Config.pm as: user: someuser group: staff The file is owned by user root and group www. Same using sudo. Ian Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] at_123 configure Makefile no good
The URI http://rt3.fsck.com//Ticket/Display.html?id=12521 in http://code.google.com/p/asset-tracker-4rt/source/browse/at-REST/INSTALL points to a live RT login !! I think you are implying a patch for 387 ? I am in FreeBSD 8 where both configure and the generated Makefile are a long way from. The 'make install' includes a dropdb, well - drop AT tables - that do not exist, so fails I create them manually OK, but do I need to populate them, maybe from a config option in the AT menu ? The at-setup-database action seems to be setting up RT from scratch - so possibly AT is not going to be part of my RT, so I have got it all wrong? I guess there might also be something to do in RT to get to the AT pages/menus. I have not played with the likes of configure before, I am more use to the likes of HP/AIX installs, so lack the knowledge of how to tweek for multi platform environments. Configure is prity heavy going, even for the keenest Unixer. . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTFM how to get new artical
New install of RT_387 + RTFM_242 The 'Create an artical in class...' does not give a screen that one can add an artical. What have I missed? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] easy rights maintenance q
Its quite a formidable task maintaining rights for all the this un that. Is there a way that you admin guys maintain this via, say, Excel ? Is there some SQL that can do this in the background. New to RT, I find this difficult to maintain the whole picture of my small play DBS let alone some large production model. Ian. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Installing: make fixdeps can't find Calendar::Simple
I've been building RT 387 of late and use cpans Bundle::RT install using cpan. All this comes down and istalls OK (takes ages), but for the libgd library. To get round that problem I use the ./configure of:- ./configure --prefix=/usr/local/Rt/rt-3.8.7 \ --disable-graphviz \ --disable-gd \ --with-web-handler=modperl2 \ I have built RT into Sun's VirtualBox guesting FreeBSD_8, not that that should make any difference. Try Cpan, that got me over several problems I was having with the RT installing procedure(s). Then your problems re-appear when setting up apache - yet another hurdle. The internet is full of RT's this un that and all are old and almost useless for todays procedures. . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Installing: make fixdeps can't find Calendar::Simple
I've been building RT 387 of late and use cpans Bundle::RT install using cpan. All this comes down and istalls OK (takes ages), but for the libgd library. To get round that problem I use the ./configure of:- ./configure --prefix=/usr/local/Rt/rt-3.8.7 \ --disable-graphviz \ --disable-gd \ --with-web-handler=modperl2 \ I have built RT into Sun's VirtualBox guesting FreeBSD_8, not that that should make any difference. Try Cpan, that got me over several problems I was having with the RT installing procedure(s). Then your problems re-appear when setting up apache - yet another hurdle. The internet is full of RT's this un that and all are old and almost useless for todays procedures. . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] at_123 configure Makefile no good
The Asset Tracker 123 ./configure --prefix=/usr/local/at-1.2.3 does NOT create a good Makefile. The prefix is corrupt as I get:- sudo make Password: mkdir -p //opt/rt3/local/etc/AssetTracker/ cp etc/AssetTracker/AT_Config.pm //opt/rt3/local/etc/AssetTracker/AT_Config.pm [ -f //opt/rt3/local/etc/AssetTracker/AT_SiteConfig.pm ] || cp etc/AssetTracker/AT_SiteConfig.pm //opt/rt3/local/etc/AssetTracker/AT_SiteConfig.pm chgrp rt //opt/rt3/local/etc/AssetTracker/AT_Config.pm chgrp: rt: Invalid argument *** Error code 1 Stop in /usr/home/rt_dev/Rt/at-1.2.3. RT 387 running OK inf FreeBSD_8. Had a quick look round and changing Makefile to reflect the correct PREFIX, but just makes things worse. . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] at_123 configure Makefile no good
The Asset Tracker 123 ./configure --prefix=/usr/local/at-1.2.3 does NOT create a good Makefile. The prefix is corrupt as I get:- sudo make Password: mkdir -p //opt/rt3/local/etc/AssetTracker/ cp etc/AssetTracker/AT_Config.pm //opt/rt3/local/etc/AssetTracker/AT_Config.pm [ -f //opt/rt3/local/etc/AssetTracker/AT_SiteConfig.pm ] || cp etc/AssetTracker/AT_SiteConfig.pm //opt/rt3/local/etc/AssetTracker/AT_SiteConfig.pm chgrp rt //opt/rt3/local/etc/AssetTracker/AT_Config.pm chgrp: rt: Invalid argument *** Error code 1 Stop in /usr/home/rt_dev/Rt/at-1.2.3. RT 387 running OK inf FreeBSD_8. Had a quick look round and changing Makefile to reflect the correct PREFIX, but just makes things worse. . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] at_123 configure Makefile no good
This looks like that often seen at the rear of a cow! The install has dropdb in it! Ummm - a naming problem ! Now - where 1.24b1 downloadable from ? Still getting horrible make install errors. I ONLY have the latest RTFM on top of RT387 though. Ian From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.br...@kuehne-nagel.com To: ipel...@yahoo.com; rt-users@lists.bestpractical.com Sent: Mon, 19 April, 2010 17:01:39 Subject: AW: [rt-users] at_123 configure Makefile no good Hi, try out the new at 1.24b1 from google code! Torsten - Originalnachricht - Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Gesendet: Mon Apr 19 16:58:15 2010 Betreff: [rt-users] at_123 configure Makefile no good The Asset Tracker 123 ./configure --prefix=/usr/local/at-1.2.3 does NOT create a good Makefile. The prefix is corrupt as I get:- sudo make Password: mkdir -p //opt/rt3/local/etc/AssetTracker/ cp etc/AssetTracker/AT_Config.pm //opt/rt3/local/etc/AssetTracker/AT_Config.pm [ -f //opt/rt3/local/etc/AssetTracker/AT_SiteConfig.pm ] || cp etc/AssetTracker/AT_SiteConfig.pm //opt/rt3/local/etc/AssetTracker/AT_SiteConfig.pm chgrp rt //opt/rt3/local/etc/AssetTracker/AT_Config.pm chgrp: rt: Invalid argument *** Error code 1 Stop in /usr/home/rt_dev/Rt/at-1.2.3. RT 387 running OK inf FreeBSD_8. Had a quick look round and changing Makefile to reflect the correct PREFIX, but just makes things worse. . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Howto change user email
From r...@a_glance if I change a users email I get Email address in use. How do I change his email address? New installation still finding my way with RT. . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Howto change user email
Ummm - what is MergeUser - I have not seen it in the r...@a_glance menu options I suggest you to use the MergeUser Extension, so you won't lose any . . . . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Newbie log question
I have a fresh instalation. I look at the http_error.log and I see lines like:- [Wed Apr 14 10:28:54 2010] [info]: rt-3.8.7-941-1271240934-272.2-...@f8:8001 #2/83 - Scrip 3 On Create Autoreply To Requestors (/usr/local/Rt/rt-3.8.7/bin/../lib/RT/Action/SendEmail.pm:300) This must be saying what needs to be done as I have next nothing set up at the moment. What is the #2/83 ? Is it of any significance ? My book is not yet with me !! . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DisGrouMem index
From my experience with compound indexes (Informix), the optimiser will use the leading component of the compound, thereafter, it would force a scan of the table. The column 'disabled' is in the compound, and very likely not be the first component and hence, a forced a scan. Drop the index and you would deprive queries of the first component as an index. This would be quite painfull if the first was used as a join component, and probably is. Is the index DisGrouMem (GroupId,MemberId,Disabled) required for 3.8 I wouldn't recommend it. . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] New install rt-mailgate problem
FreeBSD_8 RT 387 at a glance works fine, BUT rt-mailgate fails with the likes of:- [Tue Apr 13 17:29:13 2010] [error] [client 192.168.56.202] File does not exist: /usr/local/www/apache22/data/REST But my RT is at /usr/local/Rt/rt-3.8.7/share/html My vhost uses ports 8001:- VirtualHost 192.168.56.202:8001 ServerName rt.f8.com DocumentRoot /usr/local/Rt/rt-3.8.7/share/html AddDefaultCharset UTF-8 ErrorLog /var/log/httpd_rt_err.log CustomLog /var/log/httpd_rt_cus.log common PerlRequire /usr/local/Rt/rt-3.8.7/bin/webmux.pl Directory /NoAuth/images SetHandler default Order Deny,Allow Allow from all /Directory Directory / SetHandler perl-script PerlResponseHandler RT::Mason Options +ExecCGI +FollowSymLinks AllowOverride None Order Deny,Allow Allow from all /Directory /VirtualHost Cannot figure out how to get mailgate, and maybe the other tools, to use DocumentRoot. Any suggestions pls? . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
