[rt-users] Exchange tip
Just thought I'd throw this tip out there if you are running Exchange in your environment. I have RT configured on my CentOS 5.5 box, help.domain.com. My /etc/alias file uses h...@help.domain.commailto:h...@help.domain.com for incoming requests into my main helpdesk queue. What I've done with Exchange, that hosts for domain.com, is to create the email h...@domain.commailto:h...@domain.com, and a contact for h...@help.domain.commailto:h...@help.domain.com. The newly created Exchange mailbox, h...@domain.commailto:h...@domain.com forwards to h...@help.domain.commailto:h...@help.domain.com. What this allows me to do is use delivery restrictions on the Exchange account to limit the help desk to authenticated users only, thus blocking outside requests. I know RT has it's own mechanism to do this, but this allows me to open it up easily if I need to, and I can use LDAP authentication alongside local users in RT. __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __
Re: [rt-users] Custom Scrip question
I don't have any Perl scripting skills, but I have had to, of course make changes to some Perl scripts in the past, just have not created anything from scratch. Is that what it will take to accomplish this? -Original Message- From: Kevin Falcone [mailto:falc...@bestpractical.com] Sent: Friday, December 10, 2010 9:02 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Scrip question On Thu, Dec 09, 2010 at 09:51:02PM -0800, Jason Knight wrote: I am looking to write a custom scrip that will send an email to my [1]allus...@domain.com email address, if the subject line has [--Maintenance--] somewhere in it, to let them know when the scheduled maintenance will be performed. It can be based on create ticket since I can include all the maintenance details in the initial email that goes to the queue. I suspect you want my reply to Kurt Engle from earlier today where I talk about using a custom template to set up To: You also sound like you want a custom condition that checks if the Type is Create and then checks the subject -kevin Any help appreciated, or pointers to documentation. I'm a newb and still reading through RT Essentials and the online User Manual. Rockin product, love it! You can make an easier to use help desk from an end user perspective. Very nice way for the IT dept to not only show accountability, but to have all the work in queue, so nothing gets missed, digest reports to managers, website change approval processes, the list goes on. Having a lot of fun setting it up. __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __
[rt-users] Custom Scrip question
I am looking to write a custom scrip that will send an email to my allus...@domain.commailto:allus...@domain.com email address, if the subject line has [--Maintenance--] somewhere in it, to let them know when the scheduled maintenance will be performed. It can be based on create ticket since I can include all the maintenance details in the initial email that goes to the queue. Any help appreciated, or pointers to documentation. I'm a newb and still reading through RT Essentials and the online User Manual. Rockin product, love it! You can make an easier to use help desk from an end user perspective. Very nice way for the IT dept to not only show accountability, but to have all the work in queue, so nothing gets missed, digest reports to managers, website change approval processes, the list goes on. Having a lot of fun setting it up. __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __
