Re: [rt-users] "Hidden" tickets suddenly appear

2016-11-08 Thread Jeff Blaine
howing in the search results, and then popped into view Friday 11/4. We do not have any homebrew customizations at all for *this* RT instance. We use RT::Extension::Nagios and RT::Extension:Assets. I can't really picture how we could reproduce this failure scenario. -- Jeff Blaine kickflop.net --

Re: [rt-users] "Hidden" tickets suddenly appear

2016-10-27 Thread Jeff Blaine
ticket > corespondance perhaps?? Martin, Right, that's where I first looked. There are zero transactions past the initial creation via email. Nothing has been done to the ticket. Jeff > On 2016-10-25 16:00, Jeff Blaine wrote: >> RT 4.2.13 backed by PostgreSQL, though I feel like we've

[rt-users] "Hidden" tickets suddenly appear

2016-10-25 Thread Jeff Blaine
RT 4.2.13 backed by PostgreSQL, though I feel like we've been experiencing the following for many versions. I've been suspect for quite some time, but thought maybe I was losing my mind instead. I've confirmed finally that I am not losing my mind re: RT in this specific case. We are definitely

[rt-users] 4.2.13 rt-crontool search result oddities

2016-08-09 Thread Jeff Blaine
I've just started exploring rt-crontool after many years of RT use, and the following results, per the queries, don't make any sense to me. Can someone point out what I am doing wrong? 1. Owner nobody, status new, created more than 2 days ago /rt/bin/rt-crontool --search RT::Search::FromSQL

Re: [rt-users] Pg FTS query works, RT search returns 0 results ( was: '.' as delimiter/boundary breaks domain name searches)

2015-09-03 Thread Jeff Blaine
>> * An RT 4.2.12 search for the same string returns 0 results[2]. >> I'm 98% certain the ticket *is* indexed though as other queries >> return it[2]. ... > Is the ticket in question a merged ticket? You had a mail from the > same timeframe which dealt with merged ticket FTS, which is a

[rt-users] Pg FTS query works, RT search returns 0 results ( was: '.' as delimiter/boundary breaks domain name searches)

2015-08-31 Thread Jeff Blaine
>> On Wed, Oct 01, 2014 at 03:50:43PM -0400, Jeff Blaine wrote: >>> [ Similar, but unrelated to my other message from 10 minutes ago. ] >>> >>> It appears any '.' is interpreted as a word boundary with >>> Pg full-text indexing turned on. >>> >>

[rt-users] Autocomplete vs. Drop-down for 'Owner'

2015-06-04 Thread Jeff Blaine
RT 4.2.11 I'm failing to find where in the code this 50 privileged users = use autocompleter logic is. Where can I override this so that the drop-down remains in place? I don't see that 50 token anywhere with a conditional around it. Our value for $AutocompleteOwners is the default, 0, meaning

Re: [rt-users] How to make a field mandatory

2015-04-27 Thread Jeff Blaine
:* [rt-users] How to make a field mandatory __ __ Hello everyone, I would like to know how to make a field mandatory in RT, custom field for instance. Thanks in advance, -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02

Re: [rt-users] RT 4.2.10 and ExternalAuth using LDAP

2015-04-20 Thread Jeff Blaine
-- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02

Re: [rt-users] Improper display of ticket transaction's HTML

2015-04-15 Thread Jeff Blaine
An update, below, on this issue in case anyone comes across it. Seems like a bug to me. On 3/19/2015 9:16 AM, Jeff Blaine wrote: On 3/11/2015 3:56 AM, Christian Loos wrote: Hi, upgrading to a more recent version of RT and installing HTML::Gumbo gives you tables in transactions (RT supports

Re: [rt-users] Improper display of ticket transaction's HTML

2015-03-19 Thread Jeff Blaine
screenshots showing what I am talking about in case anyone wants to see: https://www.dropbox.com/s/euca82h6qfagki1/rt-4210-broken.jpg?dl=0 https://www.dropbox.com/s/ym2ctowlo8qhmnf/rt-4210-broken2.jpg?dl=0 Am 10.03.2015 um 20:35 schrieb Jeff Blaine: Hi, We're using RT 4.2.5 (for now). $PreferRichText

[rt-users] Improper display of ticket transaction's HTML

2015-03-10 Thread Jeff Blaine
Hi, We're using RT 4.2.5 (for now). $PreferRichText is turned on. We've put in place a Web_Local.pm that is allowing all tags via: push @SCRUBBER_ALLOWED_TAGS, qw('*'); Something is still mucking with our HTML though, specifically (that we've found so far) various table tags' attributes

[rt-users] *Some* attachments not clickable links?

2014-12-11 Thread Jeff Blaine
We're experiencing something odd. Some tickets are not allowing the attachments under Attachments to be clicked in any way. Just the base filename is displayed. Some (most) tickets work fine. Any ideas for which rabbit hole to head down in order to figure this out? RT 4.2.5

Re: [rt-users] Supress owner change emails?

2014-11-06 Thread Jeff Blaine
to do this? Admin - Scrips - Select - On Owner Change Notify Owner Uncheck enabled, click Save Changes -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02

[rt-users] Pg, full-text indexing, getting search misses

2014-10-01 Thread Jeff Blaine
RT 4.2.5 PostgreSQL 8.4 from RHEL 6.x In production, working fine in general 1. Ticket 100 contained (as text/plain) the string 'f...@bar.com' 2. Ticket 100 was merged into ticket 999 3. rt-fulltext-indexer *has run* (it runs every 10 minutes) 4. rt-fulltext-indexer --all --debug has no output

[rt-users] '.' as delimiter/boundary breaks domain name searches

2014-10-01 Thread Jeff Blaine
[ Similar, but unrelated to my other message from 10 minutes ago. ] It appears any '.' is interpreted as a word boundary with Pg full-text indexing turned on. Is that known to be true, or am I wrong? This breaks searches for FQDNs names in ticket contents. Searching for 'foobar' will hit

[rt-users] Gravatar-inclusive theme or similar?

2014-09-02 Thread Jeff Blaine
Connecting with humans is important. Faces mean something. I looked around and could not find anything - has anyone developed a theme (probably a plugin would be required I guess) that includes Gravatars or similar in at least ticket display? -- RT Training - Boston, September 9-10

Re: [rt-users] how do you write to syslog?

2014-08-22 Thread Jeff Blaine
wrong ? See http://requesttracker.wikia.com/wiki/GlobalObjects -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] SOLVED: Can't locate object method host

2014-08-18 Thread Jeff Blaine
of this module (1.59) was already installed. Even though I had a RT-legit version 1.61, 'cpan -i URI' solved the issue (which gave me 1.64). Hmm. -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Can't locate object method host

2014-08-14 Thread Jeff Blaine
'' core config WebPort '443' site config WebRemoteUserContinuous 1 core config WebSecureCookies0 core config WebSessionProperties{} core config WebURL 'https://alms2.foo.com/' core config On 14/08/2014 10:06 am, Jeff Blaine

Re: [rt-users] Can't locate object method host

2014-08-13 Thread Jeff Blaine
On 8/13/2014 9:24 AM, Kevin Falcone wrote: On Tue, Aug 12, 2014 at 12:32:18PM -0400, Jeff Blaine wrote: I keep getting the following errors when using the web UI. Here's one case just now where I logged in as root at https://alms2.foo.com/ and was then immediately thrown an error: [15332

[rt-users] Can't locate object method host

2014-08-12 Thread Jeff Blaine
I mentioned this as part of a separate post as I thought it was related to my other issues in that post (SSL), but it is not. I keep getting the following errors when using the web UI. Here's one case just now where I logged in as root at https://alms2.foo.com/ and was then immediately thrown an

Re: [rt-users] 'content matches' and 'content doesn't match' give same results

2014-08-11 Thread Jeff Blaine
Can you explain your use case a bit? I expect that you meant it as exclude tickets which do contain? That's correct. -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] 'content matches' and 'content doesn't match' give same results

2014-08-10 Thread Jeff Blaine
%' On 09/08/2014 12:36 am, Jeff Blaine jbla...@kickflop.net mailto:jbla...@kickflop.net wrote: Setup: RT 4.2.5 with PostgreSQL and full-text indexing enabled and completed for all tickets. Tickets 1, 2, and 3 all have contents with the string foo.com http://foo.com

[rt-users] 'content matches' and 'content doesn't match' give same results

2014-08-08 Thread Jeff Blaine
seen this? Any ideas what might be going wrong or how do start debugging this? -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] Some users being forced to reauthenticate more often than others

2014-08-06 Thread Jeff Blaine
RT 4.2.5 We're trying to track down an issue where some users are being forced to reauthenticate to RT 3-4 times per day while others aren't. This RT instance is using the builtin authentication targeting the 'rt4' database. Our session-cleaning cron job is as follows 0 * * * *

Re: [rt-users] Coredumps, traceback, etc : 4.2.6 and RT-Authen-ExternalAuth

2014-08-04 Thread Jeff Blaine
On 8/4/2014 10:50 AM, Kevin Falcone wrote: On Fri, Aug 01, 2014 at 03:14:52PM -0400, Jeff Blaine wrote: RHEL 6.5 RT 4.2.6 RT-Authen-ExternalAuth 0.21 with SSL + TLS on. Using RHEL 6.5 packages, one fails the Net-SSLeay strict version requirement required by RT-Authen-ExternalAuth. RHEL 6.5

Re: [rt-users] Coredumps, traceback, etc : 4.2.6 and RT-Authen-ExternalAuth

2014-08-04 Thread Jeff Blaine
use of mod_perl, but disabling mod_ssl and leaving the RT-Authen-ExternalAuth set to use SSL/TLS worked. I'm not sure this is a *mod_perl* issue, for Alex's and/or Best Practical's records. mod_ssl + mod_perl + RT-Authen-ExternalAuth with SSL all worked in 2012 when I tested it last :( -- Jeff

[rt-users] Delete dashboard? Delete saved search?

2014-07-23 Thread Jeff Blaine
I see no web UI method to delete either a dashboard or a saved search. Am I missing it? -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] Told in searches

2014-07-23 Thread Jeff Blaine
Shouldn't Told '48 hours ago' return the tickets that have NEVER even been Told? It doesn't as far as I can see. I'm failing to find a way to search for tickets that have never been told. RT 4.2.3. Thoughts? -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston

Re: [rt-users] Some users can't see comment / editor box?

2014-07-20 Thread Jeff Blaine
a browser issue, as RT doesn't alter its output per browser to my knowledge (unless RT thinks it's a mobile browser). Clearing browser caches may help. On 11/07/2014 3:23 am, Jeff Blaine jbla...@kickflop.net mailto:jbla...@kickflop.net wrote: We're experiencing something odd with 4.2.x

[rt-users] Where are user prefs stored?

2014-07-10 Thread Jeff Blaine
Where are user preferences stored? I can't find them in the database. RT 4.2.5 -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] Some users can't see comment / editor box?

2014-07-10 Thread Jeff Blaine
for vacation in 11 hours if anyone has them :) -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Missed ticket hits in search

2014-04-21 Thread Jeff Blaine
, 2014 at 02:17:45PM -0400, Jeff Blaine wrote: [ Yes, I know RT 3.8 is EOL :) ] One of our RT instances is still running RT 3.8.17. A colleague reported, and I confirmed carefully with my own eyes, that a search is missing tickets it should be finding. Content LIKE '34.100.108.26' AND Created

[rt-users] Missed ticket hits in search

2014-04-15 Thread Jeff Blaine
[ Yes, I know RT 3.8 is EOL :) ] One of our RT instances is still running RT 3.8.17. A colleague reported, and I confirmed carefully with my own eyes, that a search is missing tickets it should be finding. Content LIKE '34.100.108.26' AND Created '2014-04-01' AND Queue = 'HJLAM' This returns 2

[rt-users] Use default global scrips for all queues but one?

2014-04-08 Thread Jeff Blaine
Hi all, We 8 queues, all of which make use of the default global scrips. We have a need to set up 1 more queue where we don't want some of the global scrips to run (we want to override some or do away with some entirely). Before I just start flailing at this, I figured I'd ask. I suspect

Re: [rt-users] Use default global scrips for all queues but one?

2014-04-08 Thread Jeff Blaine
4.2 should allow this. We're at 4.2.3. What's in 4.2 that would allow it? Thanks for the reply! -- RT Training - Dallas May 20-21 http://bestpractical.com/training

[rt-users] Posted: Toggle CFs' display based on a control field's value

2014-03-24 Thread Jeff Blaine
See: http://requesttracker.wikia.com/wiki/ToggleCFs We had a need to show/hide custom fields depending on the value chosen for a certain control field. That is, if the control field had a certain value, we wanted to show a certain set of custom fields for editing and display. If the control field

Re: [rt-users] Callback with no TicketObject arg, guidance needed

2014-03-20 Thread Jeff Blaine
Alex, thanks again. I promise to write up what I've learned in the last week (wiki). I've hit another wall. While I can prove that the callback I am using is in the right spot and is called... The following Limit() IS working for Modify.html hits (EditCustomFields). That is, hide certain fields

Re: [rt-users] Callback with no TicketObject arg, guidance needed

2014-03-19 Thread Jeff Blaine
Yes -- ish. Note that custom fields can exist on things that aren't tickets, and Elements/EditCustomFields is also used for them. All that's promised is that $Object ISA RT::Record, so you should check $Object-isa(RT::Ticket) before you carry on. Thanks! Follow-up question if I may: How

[rt-users] Callback with no TicketObject arg, guidance needed

2014-03-18 Thread Jeff Blaine
Using RT 4.2.3 Hi all, This callback in share/html/Elements/EditCustomFields does not pass $TicketObj (and it could, but was ommitted, perhaps on purpose?): %INIT ... $m-callback( %ARGS, CallbackName = 'MassageCustomFields', CustomFields = $CustomFields ); ... /%INIT In my

Re: [rt-users] Update.html - Display.html and notifying user, callbacks, etc.

2014-03-10 Thread Jeff Blaine
On 3/7/2014 5:36 PM, Kevin Falcone wrote: On Fri, Mar 07, 2014 at 03:39:36PM -0500, Jeff Blaine wrote: This thread is probably going to end up relevant to RT-Extension-MandatoryOnTransition which does not appear to have yet solved this issue. I'm surprised at this statement since

[rt-users] Update.html - Display.html and notifying user, callbacks, etc.

2014-03-07 Thread Jeff Blaine
callback for Ticket/Update.html, of using Abort(ERROR... hit back in your browser to correct the issue...) Jeff Blaine -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] A little help with a 4.x callback?

2014-02-25 Thread Jeff Blaine
On 2/25/2014 11:26 AM, Kevin Falcone wrote: On Mon, Feb 24, 2014 at 06:10:59PM -0500, Jeff Blaine wrote: I see in 4.2.x (perhaps in 4.0.x) that there is now a ProcessUpdates callback available for use in Ticket/Modify.html I'm reworking some old 3.8 code that would send a message to the end

[rt-users] A little help with a 4.x callback?

2014-02-24 Thread Jeff Blaine
I see in 4.2.x (perhaps in 4.0.x) that there is now a ProcessUpdates callback available for use in Ticket/Modify.html I'm reworking some old 3.8 code that would send a message to the end user via (sigh) ... Abort() ... if a certain field had not been set to a value and the user was trying to

Re: [rt-users] Custom fields export

2014-02-17 Thread Jeff Blaine
does anyone knows any easy way to export only custom fields settings, in order to migrate RT 4.2.2 ? Just run duplicate-rt-instance-but-without-tickets.pl :( There is no easy way. Get out your database scalpel. -- RT Training London, March 19-20 and Dallas May 20-21

Re: [rt-users] Server closed connection without sending any data back (500)

2014-01-15 Thread Jeff Blaine
If anyone has any ideas how I might go about making RT more informative about what is going on in this failure, I would love to hear them. On 1/9/2014 4:01 PM, Jeff Blaine wrote: I cannot seem to get the RT CLI to work. We are using 4.0.18. Any ideas as to what is going on? The Apache httpd

Re: [rt-users] Server closed connection without sending any data back (500)

2014-01-15 Thread Jeff Blaine
On 1/15/2014 11:22 AM, Kevin Falcone wrote: On Wed, Jan 15, 2014 at 09:23:41AM -0500, Jeff Blaine wrote: If anyone has any ideas how I might go about making RT more informative about what is going on in this failure, I would love to hear them. You showed an Internal Server Error 500

Re: [rt-users] Server closed connection without sending any data back (500)

2014-01-15 Thread Jeff Blaine
Solved: unset http_proxy unset https_proxy *sigh* On 1/15/2014 3:08 PM, Jeff Blaine wrote: On 1/15/2014 11:22 AM, Kevin Falcone wrote: On Wed, Jan 15, 2014 at 09:23:41AM -0500, Jeff Blaine wrote: If anyone has any ideas how I might go about making RT more informative about what is going

[rt-users] Server closed connection without sending any data back (500)

2014-01-09 Thread Jeff Blaine
I cannot seem to get the RT CLI to work. We are using 4.0.18. Any ideas as to what is going on? The Apache httpd logs show nothing of any use. If I use the web UI (which works fine, and we've been using it for 10+ years now), I can logout + login with the following username and password fine. The

[rt-users] callback need to load a ticket's CF value from DB, not web form

2013-11-25 Thread Jeff Blaine
In my callback for Modify.html, I need to know what the value of a custom field was set to even if it was unchanged on this particular form submission. What I am seeing right now is that if the value was not changed on this form submission, the value shows in the callback as an empty string, so I

Re: [rt-users] Validation of Custom Fields with Custom Code

2013-11-22 Thread Jeff Blaine
I would like to validate a custom fields with my own custom code (RT 4.0.7). I saw the code in html/Elements/ValidateCustomFields, but there is no callback there to implement additional code. I'm able to write an error message besides my Custom Field (ID 2) in a Callback

[rt-users] Mandatory custom field

2013-11-20 Thread Jeff Blaine
Hi all, I am little confused about RT's interpretation of Mandatory as it relates to Custom Fields. I have a CF's validation set to the canned regexp (?#Mandatory) The CF in my test ticket has pointedly been left with no value. Aside from a meager red warning on the page indicating it's not

Re: [rt-users] REMOTE_USER, external auth, and email mismatching

2013-05-15 Thread Jeff Blaine
On 5/15/2013 12:17 AM, Philip Brown wrote: Err.. thanks, but that's not what I'm looking for. For one thing, even if I got permission to do that (which I wont), we have 40,000 users in ldap. I dont actually WANT all of them in the rt database. particularly since we have a 15,000 user/year churn

Re: [rt-users] What sort of site authentication does RT use?

2013-04-16 Thread Jeff Blaine
We're attempting to gain access to RT to index it with a third party application over https and we aren't sure what the type of authentication the secure RT site employs when we get to the login screen, Is it Basic HTTP Authentication, NTLM Authentication, Form-Based Authentication? The default

Re: [rt-users] Spreadsheets/Export missing Custom Fields

2013-02-21 Thread Jeff Blaine
On 2/21/2013 2:28 PM, Rolf Krogstad wrote: I have just upgraded from RT version 3.6.6 to version 4.0.10. One function the users utilize frequently is to Search for Tickets with specific criteria and then Export them to a Spreadsheet. In the old version they would get the ticket including all the

[rt-users] Quietly comment on a ticket?

2013-01-30 Thread Jeff Blaine
Is there a way to quietly update a ticket with a note without having to uncheck each one of our ~30 Bcc people at the bottom of the 'Comment' page? Short of their being a way, an Uncheck all would be very welcome in a future release.

Re: [rt-users] Where are comments and correspondence held?

2012-11-05 Thread Jeff Blaine
On 11/5/2012 4:54 PM, Max McGrath wrote: Running RT 4.0.6. Curious where the content of *comments* and/or *correspondence* resides in the database? In the transactions table, as I recall. We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Scrips being executed twice for a simple CF update

2012-09-17 Thread Jeff Blaine
On 9/14/2012 1:40 PM, Kevin Falcone wrote: On Mon, Sep 10, 2012 at 04:57:33PM -0400, Jeff Blaine wrote: Upon modification of one of our custom fields (text area), we want to parse the data, perform a translation on the original data, and store the results in the custom field. With loads of RT

[rt-users] Scrips being executed twice for a simple CF update

2012-09-10 Thread Jeff Blaine
Upon modification of one of our custom fields (text area), we want to parse the data, perform a translation on the original data, and store the results in the custom field. Simplified/contrived example: INPUT: Basics: OurField: 4 5 8 9 32 90

[rt-users] OnCreate insert a comment IN the ticket?

2012-09-04 Thread Jeff Blaine
I'm lost in perldoc lib/RT/*.pm land, confused about how/where to create a comment in a ticket at creation-time. We have a need to put a banner, if you will, as the first comment in every ticket of a particular queue. So, a Scrip that performs a comment action on the ticket. The following fails

[rt-users] Make current queue more obvious (ideally as part of % $title %)

2012-08-28 Thread Jeff Blaine
We have a need to make the current working queue more obvious in the web UI. I've had a look, and my first choice desire would be to get html/Elements/PageLayout to include the queue name in $title: ... div id=header h1% $title %/h1 ... Looking at

Re: [rt-users] Search results showing a bunch of HTML

2012-06-12 Thread Jeff Blaine
On 6/11/2012 5:44 PM, Thomas Sibley wrote: On 06/11/2012 05:11 PM, Jeff Blaine wrote: I've not seen this reported. Any ideas? Performing a search is displaying (showing, not rendering) a bunch of HTML *after the search results* in RT 3.8.12 and RT 3.8.13 (those are the two I know of at least

[rt-users] Search results showing a bunch of HTML

2012-06-11 Thread Jeff Blaine
I've not seen this reported. Any ideas? Performing a search is displaying (showing, not rendering) a bunch of HTML *after the search results* in RT 3.8.12 and RT 3.8.13 (those are the two I know of at least).

Re: [rt-users] Scrip/template Notify parent ticket owner on resolve?

2012-06-06 Thread Jeff Blaine
On 6/5/2012 6:40 PM, Kenneth Crocker wrote: Create a Template called Notify Parents on Resolve. The Template should have code similar to this (loop thru all parents and add the Emailaddress of the ticket owner to the To: line in the Template) at the top (test the code to correct my mistakes):

Re: [rt-users] Scrip/template Notify parent ticket owner on resolve?

2012-06-05 Thread Jeff Blaine
That's a good start to work with. Any leads on the proper way to go about sending mail via a template from inside a scrip would be welcome. Do I just subclass Action::SendEmail, build my message, and commit() it? I don't see a way to reference/use a template for that. Condition: On Resolve

Re: [rt-users] Scrip/template Notify parent ticket owner on resolve?

2012-06-05 Thread Jeff Blaine
On 6/5/2012 5:29 PM, Thomas Sibley wrote: Thanks Thomas Think about it this way. Make your Condition custom On Resolve + Has Parents Right. Then use a standard Notify* action and set the Template on the scrip. The goal is: On resolve of a child ticket, notify *each parent tickets'

[rt-users] Scrip/template Notify parent ticket owner on resolve?

2012-06-04 Thread Jeff Blaine
Does anyone know of a way to notify the parent ticket's owner on resolve?

Re: [rt-users] emails on ticket updates not being sent in 4.0.6

2012-05-23 Thread Jeff Blaine
FWIW, we are seeing the same sendmail problem with 3.8.10 patched with latest patch set. On 5/23/2012 1:06 PM, Thomas Sibley wrote: On 05/23/2012 01:05 PM, Thomas Sibley wrote: That's mighty strange. Can you send us both your non-working and working RT 4.0.6 RT_SiteConfig.pm? Please be sure

Re: [rt-users] emails on ticket updates not being sent in 4.0.6

2012-05-23 Thread Jeff Blaine
On 5/23/2012 1:11 PM, Jeff Blaine wrote: FWIW, we are seeing the same sendmail problem with 3.8.10 patched with latest patch set. [Wed May 23 16:36:25 2012] [crit]: rt-3.8.10-19076-1337790985-875.54825-2...@our.org: Could not send mail with command `/usr/sbin/sendmail -oi -t`: program

Re: [rt-users] emails on ticket updates not being sent in 4.0.6

2012-05-23 Thread Jeff Blaine
Are you running mod_perl or FastCGI? If fastcgi, mod_fcgid, mod_fastcgi, or something else? mod_perl Can we see a saved copy of the System Configuration page? Mailing to you. What's in your mail logs? Absolutely nothing worthwhile :( Just a bunch of angry users with broken RT mail

Re: [rt-users] emails on ticket updates not being sent in 4.0.6

2012-05-23 Thread Jeff Blaine
Will also add to the data that our *other* RT instance running 4.0.6 now, on a RHEL 6.2 box, with mod_perl as well... works fine. [ In contrast to our 3.8.10 + security patches on RHEL ] [ 5.8 where web UI - email broke ]

Re: [rt-users] emails on ticket updates not being sent in 4.0.6

2012-05-23 Thread Jeff Blaine
On 5/23/2012 2:50 PM, Thomas Sibley wrote: On 05/23/2012 01:54 PM, Jeff Blaine wrote: What's in your mail logs? Absolutely nothing worthwhile :( Can you send us your apache error logs? Honest, there's nothing there to send you. Nothing in error logs at all per-correspondence. Nothing bad

Re: [rt-users] emails on ticket updates not being sent in 4.0.6

2012-05-23 Thread Jeff Blaine
On 5/23/2012 4:23 PM, Thomas Sibley wrote: On 05/23/2012 04:04 PM, Jeff Blaine wrote: I'll point out, too, for more data ... that before I did the patching yesterday, I did a: mkdir SAVE cp -rp bin lib share local etc SAVE Looking at the new lib/RT/Interface/Email.pm from the patch

Re: [rt-users] RT::Authen::ExternalAuth with AD...

2012-04-19 Thread Jeff Blaine
Share the solution? On 4/19/2012 6:46 PM, Glenn Sieb wrote: Thanks to jibsheet Paul in the IRC channel for their help! Best, --Glenn

[rt-users] CF dependencies? Hide some CFs unless another CF has a certain value?

2012-03-27 Thread Jeff Blaine
Before I dive into this any further than my current implementation already is, I figured I'd ask: Is there any way to hide and show CFs depending on the value of another CF? We only want an additional list of CFs shown if a certain CF (the control CF) has a certain value. if CF foo has value

Re: [rt-users] CF dependencies? Hide some CFs unless another CF has a certain value?

2012-03-27 Thread Jeff Blaine
On 3/27/2012 5:05 PM, Ruslan Zakirov wrote: if CF foo has value YES Show CF X, Y, and Z else Do not show CF X, Y, and Z Use custom java script for that. That would be nice. I'm not sure how one would go about that given that the CF table row ids are sequentially named on the

Re: [rt-users] RT 3.8.8 to RT 4.0.5 DB Upgrade Warning

2012-03-20 Thread Jeff Blaine
On 3/20/2012 5:17 PM, UnixMan wrote: Thanks - do you know how I can rename it ? UPDATE Queues SET Name = '___Approvals' WHERE Name = 'Approvals';

Re: [rt-users] centos OS upgrade broke RT 3.8.2

2012-03-19 Thread Jeff Blaine
On 3/19/2012 1:34 PM, testwreq wreq wrote: Hi I upgraded centos from 5.5 to 5.8 release on my development server. I cannot get RT to work. My RT installation is under data/rt3 folder. The document rool is .../share/html; When we try to access the RT host name on the browser, it does not reach

Re: [rt-users] centos OS upgrade broke RT 3.8.2

2012-03-19 Thread Jeff Blaine
or function called mime_name. You don't need to know that to fix it, I am only telling you so that if you see mime_name mentioned in an error some time, you will have some context for it. To fix, just do this: perl -MCPAN -e install Encode On Mon, Mar 19, 2012 at 1:47 PM, Jeff Blaine jbla

[rt-users] What determines external auth vs. local auth

2012-03-19 Thread Jeff Blaine
When using RT-Extension-ExternalAuth, what is the logic for determining whether to authenticate to the external source or via RT's database? Will it always try the external source and then only use local if that was a connection failure or similar? I hope 'root' never tried via external. Is

Re: [rt-users] centos OS upgrade broke RT 3.8.2

2012-03-19 Thread Jeff Blaine
that RT wants. The only real solution is to solve it by hand through Perl module upgrades on your own (which may very well then be overwritten again by your package manager in the future!). That's about all I can offer. On Mon, Mar 19, 2012 at 3:03 PM, Jeff Blaine jbla...@kickflop.net

Re: [rt-users] 4.0.5 FastCGI nightmare

2012-02-22 Thread Jeff Blaine
On 2/21/2012 9:43 PM, Kevin Falcone wrote: sudo -u apache plackup --server FCGI /var/www/fcgi/rt-server.fcgi Works fine: FastCGI: manager (pid 21688): initialized FastCGI: server (pid 21691): initialized FastCGI: manager (pid 21688): server (pid 21691) started ^C Apache still just sits there

Re: [rt-users] 4.0.5 FastCGI nightmare

2012-02-22 Thread Jeff Blaine
Apache LogLevel debug showed that mason_data could not be written to as user 'rt' (it was apache:apache 770) cd mason_data rm -rf * chgrp rt . service httpd restart Win. Well, insofar as using FastCGI via suexec can be considered a win. Thank you for the help. Now then -- before I go

[rt-users] Am I missing a right?

2012-02-21 Thread Jeff Blaine
Using RT 4.0.4 If a ticket is owned already, I cannot re-assign it unless I set the owner to Nobody, then assign it. Is this normal behavior? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] Running 3.8.11 and 4.0.5 on the same box?

2012-02-21 Thread Jeff Blaine
So, if I build my own separate Perl for RT 4.0.5, how do I make Red Hat's mod_perl 2 use *that* Perl? Seems like a very dark and long rabbit hole... On 2/20/2012 2:18 PM, Jeff Blaine wrote: We want to install 4.0.5 alongside our working 3.8.11 setup, and keep 3.8.11 working while some folks

[rt-users] 4.0.5 FastCGI nightmare

2012-02-21 Thread Jeff Blaine
Well now. What a total waste of 4 hours so far :( It's a shame this is what web app deployment is in 2012 still. I remember this same old sort of crap from a decade ago. If anyone has any ideas, please share. I'm choosing FastCGI so that I can use my own Perl build, and not Red Hat's built

[rt-users] Running 3.8.11 and 4.0.5 on the same box?

2012-02-20 Thread Jeff Blaine
We want to install 4.0.5 alongside our working 3.8.11 setup, and keep 3.8.11 working while some folks check out 4.0.5. Does anyone know if the deps for 4.0.5 will screw up a running 3.8.10 instance? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5

[rt-users] RT-Extension-ExternalAuth questions

2012-02-14 Thread Jeff Blaine
If I enable RT-Extension-ExternalAuth, does it take complete control of RT authentication, and therefore I must also specify an ExternalSetting service that maps to our existing 'rt4' database to make use of that? I assume My_Pg is a valid type because Pg is a valid DBI:DBD driver for Perl? I

[rt-users] Call for ExternalAuth configurations!

2012-02-14 Thread Jeff Blaine
It's RT Community time! I am going to gather ExternalAuth configuration examples (from you!) and add them to the official module's source tree so that people have real-world information to work with when dealing with this beast. Please email me your DATA SANITIZED[1] ExternalAuth configuration

Re: [rt-users] Bug? TSV data includes HTML br tags

2012-02-10 Thread Jeff Blaine
://rt.cpan.org/Public/Bug/Display.html?id=74824 On 2/9/2012 5:58 PM, Kevin Falcone wrote: On Thu, Feb 09, 2012 at 01:36:22PM -0500, Jeff Blaine wrote: Actually, this is maybe a bug in Mason? If I follow the code chain: push @row, ProcessColumnMapValue ($attr

[rt-users] Bug? TSV data includes HTML br tags

2012-02-09 Thread Jeff Blaine
RT 3.8.10 Fields of type Select Multiple (at least) are exporting via Spreadsheet with an HTML br/ tag separating each item selected. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] Bug? TSV data includes HTML br tags

2012-02-09 Thread Jeff Blaine
On 2/9/2012 12:39 PM, Jeff Blaine wrote: RT 3.8.10 Fields of type Select Multiple (at least) are exporting via Spreadsheet with an HTML br/ tag separating each item selected. Nevermind. This appears to be a bug in ScreenResults only not Best Practical's code. RT Training Sessions

Re: [rt-users] Bug? TSV data includes HTML br tags

2012-02-09 Thread Jeff Blaine
Actually, this is maybe a bug in Mason? If I follow the code chain: push @row, ProcessColumnMapValue ($attr, Arguments = [ $Ticket, 0 ], Escape = 1); ProcessColumnMapValue() is defined in lib/RT/Interface/Web.pm: ... return $m-interp-apply_escapes( $value,

Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?

2012-02-06 Thread Jeff Blaine
, if you set Link values to as: http://service.example.com/lookup?empnum=__CustomField__ If I typed '430' into this CF as a value (as an end user), it would show as a clickable link: http://service.example.com/lookup?empnum=430 Jeff Blaine RT Training Sessions (http

Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open

2012-02-03 Thread Jeff Blaine
You really want all local configs in RT_SiteConfig.pm, not RT_Config.pm. Next time you upgrade, any changes to RT_Config.pm will be blown away. Why doesn't Best Practical just do away this idea? 1. make install put new RT_Config.pm in place make a new 'RT_SiteConfig' help document

Re: [rt-users] [rt 4.0.4] Unable to change status from New - Open

2012-02-03 Thread Jeff Blaine
Because having an RT_SiteConfig.pm that is the same as RT_Config.pm means that RT can never tell you if you overrode the setting. Sure it can. In those rare needs, the code can just compare the value in RT_Config.pm to the one in RT_SiteConfig.pm. If they're the same, it was not overridden.

[rt-users] RT 4 Approvals?

2012-02-01 Thread Jeff Blaine
Where might I find information on the per-queue setting for Workflow which has a choice called Approval What is the idea? Where is it explained? How does one make use of it? I converted a test queue to use the Approval workflow, submitted a ticket, resolved the ticket, and saw nothing out of

Re: [rt-users] RT 4 Approvals?

2012-02-01 Thread Jeff Blaine
The Lifecycle (I'm not sure where Workflow came from) field on a Queue changes which statuses are available in that queue. Changing a random queue from default to approval doesn't turn it into an Approval queue. That Lifecycle is only intended to be used on the ___Approvals queue and there's a

[rt-users] 3.4.4 -- 4.0.4 and subject tag

2012-01-30 Thread Jeff Blaine
Right now, with $rtname set to ATCC and a test queue configured to have its own subject tag (DEMO), our autoreply is showing signs of split-personality disorder: == Subject: [DEMO #35372] my X is broken ... There is no need to reply to

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