Re: [rt-users] Different signature per queue

2016-11-10 Thread John Angel 
> Here I use the callback
>  rt/local/html/Callbacks/MyCompany/Elements/MessageBox/Default with the
> following content:

That's great help and works like a charm, many thanks Emmanuel.


-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

[rt-users] Different signature per queue

2016-11-08 Thread John Angel 
Trying to make different signature per queue. Don't want to use templates
but $SignatureAboveQuote.

I understand this can be done by changing html/Elements/MessageBox. Didn't
find some callback for this.

Want to do something like:

if ($Ticket->QueueObj->Name contains "first")
 $signature = "first signature";
else
if ($Ticket->QueueObj->Name contains "second")
 $signature = "second signature";

Wondering how to access $Ticket->QueueObj->Name within MessageBox? Thanks in
advance.


-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017