Re: [rt-users] All users can comment despite that right being revoked

2016-12-15 Thread Joop
ver "comment". > > I remember running into this as well a while back. Search the source code for either Modify or Comment, think Modify will get you the right file(s). Found it, see: http://requesttracker.8502.n7.nabble.com/rt-devel-ModifyTicket-versus-CommentOnTicket-td57979.ht

Re: [rt-users] RT 4.4.1 LDAP Authentication issue.

2016-12-09 Thread Joop
On 9-12-2016 13:38, Claude EDUMA wrote: > Hi Joop, > > > Thank you for your quick answer. > We have tested with non numerical username and result is OK. > Well in my organisation we use ldap uid for username. Any suggestion > to resolve this issue ? > Please keep the li

Re: [rt-users] RT 4.4.1 LDAP Authentication issue.

2016-12-09 Thread Joop
[13619] [Wed Dec 7 16:42:02 2016] [debug]: UserExists params: > username: 20006587 , service: My_LDAP I think you may have a problem here. This has come up on the mailinglist a few times but I think that usernames can't start with a number. Can you try with a 'regular' username consist

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

2016-11-29 Thread Joop
sets extension and use it quite extensively. As mentioned in the other reply linking assets from tickets is more tricky than the other way around. We haven't had time to enhance that. Joop - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] Enable devel-mode on existing RT instance?

2016-11-03 Thread Joop van de Wege
ipt, or is there more to it? Thanks. > >Update your RT_SiteConfig.pm with the following and then restart >apache: >Set($DevelMode, '1'); > That too but DevelMode needs a few extra non standard Perl packages. Rerun configure with the development switch added and then run make testdeps to see what

Re: [rt-users] "Group By" Error with CustomFields

2016-10-17 Thread Joop
t; between my upgraded RT database and the clean one, and I didn’t see > significant differences in the CustomFields, CustomFieldValues, > ObjectCustomFields, and ObjectCustomFieldValues tables. > > > Have a look at the perl SearchBuilder component, it might be that your fresh

Re: [rt-users] Making ticket history easier to read

2016-10-05 Thread Joop
t the end and that can be reached using the righthand menu Settings/Preferences. I'm thinking that the extension is not enabled. (See the menu Admin/Tools/SystemConfiguration). I'm on RT-4.4.0 Regards, Joop - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractica

Re: [rt-users] Making ticket history easier to read

2016-10-04 Thread Joop
re like a forum or instant > message conversation, rather than an email reply chain with tons of > extra links. Just for two replies on a ticket, here's what we all see: Have a look at RT::Extension::HistoryFilter which will hide quite a bit of history. Regards, Joop - RT 4.4 and R

Re: [rt-users] Status of RepliesToResolved extension for RT 4.4.x?

2016-09-16 Thread Joop van de Wege
practical.com/training >* Boston - October 24-26 >* Los Angeles - Q1 2017 I'll need to check but I think we use that extension with our 4.4 RT and it works OK. Joop- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

Re: [rt-users] Using Markdown in RT?

2016-09-13 Thread Joop
my company may also prefer it, and I > wouldn't mind having the option available to anyone who prefers it. Is > this possible? RT uses ckedit for its richtext editor so this should probably work: http://ckeditor.com/addon/markdown Be sure to read the documentation about making LOCAL modif

Re: [rt-users] incoming (big) email are dropped

2016-09-09 Thread Joop
On 9-9-2016 17:21, Alexandre Galletet wrote: > Thanks Joop for your answer. > > I have in RT_SiteConfig.pm: > > Set($MaxAttachmentSize, 5*1024*1024); > Set($DropLongAttachments, 1); > > And the longest character string in postgresql is 1GB > > If I get a mail with

Re: [rt-users] incoming (big) email are dropped

2016-09-09 Thread Joop
/4.4.1/RT_Config.html and $MaxAttachmentSize and related options. Your database backend may enforce different limits, check with your dba. Regards, Joop - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

Re: [rt-users] Ading users to queues?

2016-09-04 Thread Joop
t levels: Global, Queue and Group level then add then to the queue under Group Rights and under Watchers where I add the _Admin and _User as AdminCC's and the _Extern as CC roles so that the external orgs don't see our internal (Comment) communication. Hope this clears things up, a little. If not l

Re: [rt-users] Critical error after upgrading to RT 4.4.0

2016-06-06 Thread Joop
oloring from the wiki but that doesn't work anymore. I had a quick look but at the moment I'm swamped by other stuff than RT :-( Can you share your mods? TIA, Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016

Re: [rt-users] RT4 Install on Centos7+Internal Server Error

2016-05-09 Thread Joop
read. When you can > please see below the steps I have taken. > > 12. Apache Error_log file says: http://pastebin.com/9xUwHNDZ touch /opt/rt4/var/log/rt.log chown apache:apache: /opt/rt4/var/log/rt.log Regards, Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/traini

Re: [rt-users] Attachments from the UI

2016-04-18 Thread Joop
has come up on the mailinglist a few times. Search them and lets us know if you can't find it and maybe someone will dig up the posts. I'm short on time right now, sorry. Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016

Re: [rt-users] Onetime CC are giving an internal error

2016-04-16 Thread Joop
On 9-4-2016 9:40, Todd Wade wrote: > On 4/7/16 8:50 AM, Joop wrote: >> like an URL encoded block of text which is 8000 chars. >> Shouldn't PreviewScrips use POST instead of GET because of the possible >> large amount of text? > > Yeah it looks like that should POST.

Re: [rt-users] Due dates

2016-04-15 Thread Joop
allocating the relevant SLA Custom Field. > > Does that help - or do you need to see some examples? > > Sally Now that you shouldn't have offered :-) Could you post an example, I'm interested in something like that and I'm trying to get managment interested in changing bad habits :

Re: [rt-users] Installing RT on Centos7

2016-04-11 Thread Joop
I give this without any warranty ; Thanks, I just did a fresh install on C7 using mostly rpms and cpan for the remaining dependancies. I might try your set instead. Nothing on that instance yet and using configmgmt so easily tried. Regards, Joop - RT 4.4 and RTIR Training Sessions h

Re: [rt-users] Onetime CC are giving an internal error

2016-04-08 Thread Joop
ext which is 8000 chars. > > > Shouldn't PreviewScrips use POST instead of GET because of the possible > > > large amount of text? > > > > > > Regards, > > I might have some spare time this weekend and if so will be looking into it to see what changed between 4.2 and 4.4. Some help from BP is very welcome too :-) I might open a bug report just to make it know to more people. Thanks for letting me know I'm not alone, Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016

[rt-users] Onetime CC are giving an internal error

2016-04-07 Thread Joop
ents block. Looking at the apache logs shows a very large GET request which looks like an URL encoded block of text which is 8000 chars. Shouldn't PreviewScrips use POST instead of GET because of the possible large amount of text? Regards, Joop - RT 4.4 and RTIR Training Sessions https://bestpra

Re: [rt-users] Display custom fields in a ticket

2016-03-30 Thread Joop
On 29-3-2016 22:49, Jeffrey Pilant wrote: > > Joop wrote: > > > In 4.2 BP introduced the concept of CustomFieldGrouping where you can > > add CFs to other metadata blocks like Dates or People thats why > > ShowSummary is different. > > Could it be that the co

Re: [rt-users] Display custom fields in a ticket

2016-03-29 Thread Joop
On 29-3-2016 2:09, Jeffrey Pilant wrote: > > Joop wrote: > > > Jeffrey Pilant wrote: > > > >/Could this be a customization of the old system? If so, what files > would exist / > > /> > to hold the customization? [I know there is an overload > mech

Re: [rt-users] User not getting the webpath in links

2016-03-29 Thread Joop
get this to get the correct format each time. I think I have seen this before on the list. Think has something todo with a search that is in the attributes table and thus part of the users profile. There is a rt-attributes-viewer command that will show you the decoded content. Find all the records of that u

Re: [rt-users] Display custom fields in a ticket

2016-03-28 Thread Joop
On 28-3-2016 20:14, Jeffrey Pilant wrote: > Joop wrote: >> I just logged into our RT instance to make sure I use the correct terms. >> Goto the top menu: Admin/CustomFields/Select >> Make sure you have ticket CFs displayed (Only show custom fields for Field) >>

Re: [rt-users] Display custom fields in a ticket

2016-03-25 Thread Joop
On 22-3-2016 23:05, Jeffrey Pilant wrote: > > Joop wrote: > > >On 22-3-2016 18:56, Jeffrey Pilant wrote: > > >> I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a > > >> while ago. > > >> > > >> I

Re: [rt-users] Display custom fields in a ticket

2016-03-23 Thread Joop
m to some pics sharing site and share the URLs with us? Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016

Re: [rt-users] RT 4.4.0 upgrade questions

2016-03-22 Thread Joop
t will work or not. Read the UPGRADING documentation. SLA is core now, Assets are, ExternalAuth is. So don't reinstall those extensions anymore. Anything else depends on the original authors whether it will work with 4.4. Regards, Joop - RT 4.4 and RTIR Training Sessions https://be

Re: [rt-users] Display custom fields in a ticket

2016-03-22 Thread Joop
some wonderful things but without an idea how it looked like and how its looking now its hard to guess as to why it doesn't work. Do you happen to have a file backup of the RT install tree? That way you can try to find out if any customization has been done. Regards, Joop - RT 4.4 and R

Re: [rt-users] Replying to the same ticket at same time.

2016-03-22 Thread Joop
On 22-3-2016 14:22, Parish, Brent wrote: > Sorry! You are quite correct, Joop - I am using that extension (and yes, it > is compatible with 4.4 -- or rather I should say that I have not had any > issues with it yet) > No problem. I'm going to try it on a test setup and if it

Re: [rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Joop
ried if its compatible with 4.4. Regards, Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016

Re: [rt-users] Unique custom fields for assets

2016-03-15 Thread Joop
from the third-party AT-Assettracker to the RT Assets and lost the unique IP restriction that is in the former. Would love to have that back :-) Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016

Re: [rt-users] Upgrading from 4.2.0 > 4.4.0

2016-02-26 Thread Joop
as a db backend but that shouldn't matter. Joop PS: its 23:20 for me so time to get some sleep :-) - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016

[rt-users] Add entries to TYPEMAP

2016-02-26 Thread Joop
it would be to add those types to the Link TYPEMAP, and besides adding them if there would be a need for code to handle these. Anyone who can/is willing to comment on that idea? Regards, Joop - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html

Re: [rt-users] Upgrading from 4.2.0 > 4.4.0

2016-02-26 Thread Joop
0 and we're using ExternalAuth too. For those interested: we also use AssetTracker and I migrated all its assets to the shine new RT::Assets :-) Got a question about something related but will post that in a new thread. Regards, Joop - RT 4.4 and RTIR Training Sessions (http://bestpractical.com

Re: [rt-users] A few Op's questions from a new user

2016-01-18 Thread Joop
- This would be the subject of task one And this would be the body of task one. Can span multiple lines if you wish. - This would be the subject of task two And ofcourse the body - - This would be the subject of task two.one and the body. Regards, Joop

Re: [rt-users] Ticket Increment after Reboot/Restart

2016-01-12 Thread Joop
g sequence numbers and that would be the reason for the jumps, although the jumps would only be 10 or 20 numbers, from memory thus not sure. Maybe MySQL is also caching and thus it will skip a certain amount of numbers. Joop

Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.

2015-11-17 Thread Joop
row with abc.com and trying to create a second one from an old example.com. Questions is which one to keep, or where/why is there already a abc.com row. I have done I think exactly the same update and didn't have any problems BUT I didn't move from MySQL to Oracle. I'm going to have a wild guess: did you check the Oracle sequences after rt-importer? They should all be @max(id)+1 before inserting new tickets/links etc. Joop

Re: [rt-users] RT local override directory

2015-11-17 Thread Joop
s paths to extensions/localdir If you don't have that menu then you might not have enough rights. Joop

Re: [rt-users] Issue with rt-serializer and rt-importer

2015-09-04 Thread Joop
xport/import tools of the database of you choice? Or are you switching from ABC to mysql/mariadb? Regards, Joop

Re: [rt-users] System switched to Install screen

2015-08-25 Thread Joop van de Wege
as if it doesn’t find the database. It looks like apache can't access rt_siteconfig.pm. Joop

Re: [rt-users] Creating Tickets in RT with a redirected email

2015-07-30 Thread Joop
that will cause a loop. Joop

Re: [rt-users] Creating Tickets in RT with a redirected email

2015-07-29 Thread Joop
to in RT_Config.pm and more importantly RT_SiteConfig.pm? Its indicating that it shouldn't redistribute messages to unprivilged users. What might be helpful too is headers captured at the Exchange level and again at the RT level. Maybe somebody will spot the problem. Joop

Re: [rt-users] Tree queue

2015-07-28 Thread Joop
. Not inherited (but could be, actually it's a choice) : scrips I'm not the OP but I'm interested in it. Have trying to fit some processes of ours into RT but having inheritance would probably make it practical. TIA, Joop

Re: [rt-users] Creating Tickets in RT with a redirected email

2015-07-28 Thread Joop
autoreply to such emails. Joop

Re: [rt-users] Email Tag

2015-06-30 Thread Joop
should be able to remove the tag in the subject line. Regards, Joop

Re: [rt-users] RT 4.2.10: Renumber imported tickets -- solved

2015-06-30 Thread Joop
On 30-6-2015 17:06, Jeffrey Pilant wrote: Joop wrote: On 29-6-2015 2:26, Jeffrey Pilant wrote: Joop wrote: On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10

Re: [rt-users] Email Tag

2015-06-30 Thread Joop van de Wege
Bryon Baker bba...@copesan.com schreef op 30 juni 2015 17:14:03 CEST: Is there somewhere I can go to find information about the X-headers? For example. serverfault.com/questions/205707/dkim-and-request-tracker-headers Your mail from RT. Joop

Re: [rt-users] RT 4.2.10: Renumber imported tickets

2015-06-29 Thread Joop
On 29-6-2015 2:26, Jeffrey Pilant wrote: Joop wrote: On 26-6-2015 19:52, Jeffrey Pilant wrote: I am trying to import data from RT 3.8.4 into RT 4.2.10. I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache

Re: [rt-users] RT 4.2.10: Renumber imported tickets

2015-06-26 Thread Joop
. If that works, make dropdb, import the old data and following the upgrade instructions paying attention to the fact that you're using mysql. My memory says that you need some additional steps besides make upgrade-database. Joop

Re: [rt-users] rt-mailgate: Permission denied

2015-06-16 Thread Joop
using CentOS/Rhel base/derived you could be facing a SELinux problem. Check /var/log/messages /var/log/audit or see what happens if you run setenforce 0. Regards, Joop

Re: [rt-users] Projects grouping

2015-05-23 Thread Joop
in engaging them for some custom development. Maybe the bookmark functionality can be used for this? It allows for any ticket to be marked and displayed by the bookmark portlet. Let us know if you manage to come up with something usable, its a nice idea. Regards, Joop

Re: [rt-users] 64 bit

2015-05-12 Thread Joop
. Joop

Re: [rt-users] Issue Upgrading from 3.8.8

2015-05-02 Thread Joop
to 4.2. Joop

Re: [rt-users] Sorting of QuickSearch widget

2015-05-02 Thread Joop
On 28-4-2015 10:22, Joop wrote: Hi All, I'm trying to change the sorting of QueueSummaryByLifecycle. Its currently sorted by Queue name (to me implicit) but I would like to change that to Description but I'm not having much success. I have changed other components and there it was a simple

[rt-users] Sorting of QuickSearch widget

2015-04-28 Thread Joop
= 'Description', ORDER = 'ASC'); But that doesn't seem to work in this component. Anybody who can help me with this? Thanks in advance, Joop

Re: [rt-users] Script for AutoResolving after X days?

2015-04-23 Thread Joop van de Wege
not find anything suitable.. Have a look at rt-crontool. There are a couple of nice examples on the bestpractical website in the docs section about automating RT. Joop

Re: [rt-users] RT Installation

2015-01-28 Thread Joop
Didn't make it to the ML due to being posted from a unknown account, trying again. Joop On 28-1-2015 8:56, Marc Chantreux wrote: On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote: Why RT and RTIR are so hard to install and work properlly? I dont know perl Here’s your

Re: [rt-users] porting over Asset Tracker info to a new instance

2014-10-16 Thread Joop
database fully functional on 4.2.8. Had the same problem and 'fixed' that in testing by looking at the error and where it was generated. From memory it was about a CustomField type of thing. Joop -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] GPG Encryption on Queues

2014-10-02 Thread Joop
On 2-10-2014 15:24, Ricky Burgin wrote: Has anybody gotten this to work? Any more documentation anywhere, official or unofficial? The stuff I've read does not seem to cover deployment very comprehensively. Got as far as adding a key to the RT keychain, but mails with PGP content don't seem to

Re: [rt-users] DBD::Pg::st execute failed: ERROR: duplicate key value violates unique constraint articles_pkey at [...]/DBIx/SearchBuilder/Handle.pm

2014-09-30 Thread Joop
the previous one but I suspect that the last one will be lower than the first. Regards, Joop -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Bug in rt-dump-metadata

2014-09-26 Thread Joop
On Mon, Sep 22, 2014 at 01:46:22PM +0200, Joop wrote: I'm looking at migrating some data from one instance of RT to another and I'm using rt-dump-metadata (4.2.7) to see what I can use. You may actually want to be using the migration tools built into 4.2 Invoking it with the '-a' option

[rt-users] Bug in rt-dump-metadata

2014-09-22 Thread Joop
) = LOWER($1) Doing a lower on a integer isn't allowed, thats the problem. Joop -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] 'content matches' and 'content doesn't match' give same results

2014-08-11 Thread Joop
On 11-8-2014 19:45, Alex Vandiver wrote: On 08/10/2014 07:53 PM, Jeff Blaine wrote: [ I ran a search with StatementLogging enabled and this ] [ is the sql statement with content not like 'foo.com' ] [ and content like 'foo.com', they are the same. ] [ --Thanks for that, Joop! ] Alex

Re: [rt-users] 'content matches' and 'content doesn't match' give same results

2014-08-09 Thread Joop
be a AND NOT. In the past SearchBuilder always pre and postpended % around search terms. Not sure if it still does but I think so. Joop -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] 'content matches' and 'content doesn't match' give same results

2014-08-09 Thread Joop
On 9-8-2014 11:57, Joop wrote: I ran a search with StatementLogging enabled and this is the sql statement with content not like 'foo.com' and content like 'foo.com', they are the same. SELECT COUNT(DISTINCT main.id) FROM Tickets main JOIN Transactions Transactions_1 ON ( Transactions_1

Re: [rt-users] Problems with Table in mail

2014-08-08 Thread Joop
allow more html to be shown and if that is not enough then you can always extend RT to allow even more by overriding the methods that scrub the html Joop -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Hiding non-content transactions with callbacks

2014-08-04 Thread Joop
boneheaded but I'm not well versed enough to realize it yet. Any help would be appreciated. Some one made a very good filter, search for RT-Extension-HistoryFilter by cloos. It will do all you want and more. Regards, Joop -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] a configuration manager/plugin for RT

2014-07-16 Thread Joop
. It certainly isn't in my users table (pgpkey is). I'm running rt-4.0.20 and rt-4.2.5 and both have the same problem only when invoked with the '-a' flag. Running it without any parameters seems to produce valid output but also those warnings. Joop -- RT Training - Boston, September 9-10 http

Re: [rt-users] newbie RT/AD setup and priv questions

2014-07-08 Thread Joop
rights because once given can't be revoked on a group level. Joop -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Question about Asset extension

2014-06-18 Thread Joop
entered on a ticket, could be any customfield, and then find the Asset that belongs to it and subtracts the time from the time the client bought. So yes with a bit of perl scripting it shouldn't be too hard. Joop -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] GPG related question about RT data in the database

2014-06-17 Thread Joop
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 17-6-2014 20:55, Kevin Falcone wrote: On Sat, Jun 14, 2014 at 05:59:44PM +0200, Joop wrote: AllowEncryptDataInDB: allows encrypted data in the database. While having this set or unset I don't see any difference in the contents

[rt-users] GPG related question about RT data in the database

2014-06-14 Thread Joop
it? Joop -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Request Tracker fails to search articles

2014-06-09 Thread Joop
with the amount of data I have. Is there a way to fix this? Find out if there are any more specific log entries in either apache logs or your database. I had problems a couple of days ago and the log showed that I had a faulty database query. Joop -- RT Training - Boston, September 9-10 http

Re: [rt-users] Customer Management

2014-04-04 Thread Joop
(for now). Regards, Joop -- RT Training - Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] RT-4.2.2 and RT-Assets

2014-02-19 Thread Joop
Joop wrote: Hi All, Still trying out new things :-) After importing some assets I see that the behaviour of the asset display page is different to the ticket page. Without touching CustomField Grouping I get an error when I click on CustomFields in the display page, 'No grouping specified

[rt-users] RT-Assets-Import-CSV surprises

2014-02-08 Thread Joop
Number', ); Running the importer with --update will indeed now update the last 3 columns. Nowhere in the docs it is mentioned that you need to put CF. in front of CustomFields. Joop

[rt-users] RT-4.2.2 and RT-Assets

2014-02-08 Thread Joop
in rt-4.2.2 clicking on CustomFields will take you to the Basics page with the customfields ready to edit. I don't mind making a CF Grouping but it shouldn't be needed in a default setting or it should be documented that it is a mandatory configuration part. Regards, Joop

[rt-users] RT-Assets-Import-CSV

2014-02-08 Thread Joop
the %AssetsImportFieldMapping in it, or am I overlooking something (probably my missing perl foo) Regards, Joop

[rt-users] Error while trying rt-assets-import-csv

2014-02-07 Thread Joop
when I run rt-assets-import-csv. Pardon my perl ignorance but how to fix this?? Thanks, Joop

Re: [rt-users] Set custom date field to empty value

2014-01-30 Thread Joop
the date is now 12-31-1969. Joop

Re: [rt-users] Modifying Update.html?

2014-01-14 Thread Joop
text should appear on the update page. Joop

Re: [rt-users] Installing RT with Oracle 11g: ERROR: as user 'rt': ORA-01017

2013-12-13 Thread Joop
if that works? Joop

Re: [rt-users] pbcat.something tables

2013-09-10 Thread Joop
use that system then no. I don't have it. Joop

Re: [rt-users] Need information about RT tables..

2013-08-28 Thread Joop
that is an RT table. Have a look at the source of RT, in the etc folder you'll find the create table statements for the different databases supported and their table names. Joop

Re: [rt-users] Searching and comparing two date field values instead of value with supplied valid

2013-08-11 Thread Joop
? Regards, Joop

Re: [rt-users] Comment notification e-mails dropping characters

2013-07-05 Thread Joop
don't want to cause any other damage along the way. From 4.0.4 to 4.0.13, backup and/or test instance is your friend :-) Regards, Joop

Re: [rt-users] Comment notification e-mails dropping characters

2013-07-04 Thread Joop
'. Someone on the list will probably know what todo then (got some ideas but they are rather hackish, I use RT from source, then no such problems) Regards, Joop

Re: [rt-users] Unable to configure open queue

2013-06-20 Thread Joop
suspecting that you have added Create Ticket to your Testing queue but that by default your mta is trying to use the General queue to create tickets which doesn't have Create Ticket. Regards, Joop

Re: [rt-users] Unable to configure open queue

2013-06-20 Thread Joop
Christian B. Wiik wrote: On Thu, Jun 20, 2013 at 9:45 AM, Joop jvdw...@xs4all.nl mailto:jvdw...@xs4all.nl wrote: As a test could you add Create Tickets to the global Everyone group and then try. RT Essentials (the book) has an example of that and for me it has worked several times

Re: [rt-users] Message autosave

2013-05-29 Thread Joop
with rich text editor. http://search.cpan.org/~elacour/RT-Extension-Drafts-0.01/lib/RT/Extension/Drafts.pm Have look and maybe both can be merged to one? Joop -- RT Training in Seattle, June 19-20: http://bestpractical.com/training

Re: [rt-users] Login 404 after upgrade

2013-03-07 Thread Joop
or an extension. I had the same problem and it went away after cleaning out all sessions (and ofcourse clearing mason cache). Regards, Joop -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https

Re: [rt-users] Dashboards for unprivileged users

2013-02-28 Thread Joop
would be OK for us unless someone convinces me otherwise. Privileged only means another interface. With groups you can restrict them so that they can only do and see what you want. Joop -- Sent from my Android phone with K-9 Mail. Please excuse my brevity. -- RT training in Amsterdam, March 20-21

Re: [rt-users] Suppressing RT System itself entries in Ticket History

2013-02-23 Thread Joop
Raymond Corbett wrote: Is there a way to suppress the display of the RT System itself entries in Ticket Display? The ones such asThe RT System itself -- Outgoing email recorded Have a look at RT::Extension::HistoryFilter, I think it will do exactly what you want. Joop

[rt-users] Date customfields and searching

2013-02-11 Thread Joop
on StatementLog and looked at the queries and see that for de latter one it constructs a and but for the former one it just searches LargeContent for 'today' I'm using RT-4.0.9 Thanks in advance, Joop -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T

Re: [rt-users] Adding rights to default lifecycle

2013-02-10 Thread Joop
with reassigning statussen(?). This has come up on the list this week so look at the archives to find it. Regards, Joop -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T

Re: [rt-users] Update RT 3.6.7 and MW 1.6.10 on Red Hat 4 ES - QUESTION

2013-02-07 Thread Joop
still there. Good luck, Joop -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T

Re: [rt-users] Subject tab and change queue

2012-12-24 Thread Joop
tag available at the queue level. Tag of general is Helpdesk and the tag for network operations is NOC when a ticket is moved from general its subject tag changes to NOC #xyz Joop -- Sent from my Android phone with K-9 Mail. Please excuse my brevity.

Re: [rt-users] Error during make upgrade-database -- RTx::AssetTracker::Type

2012-12-24 Thread Joop
for the latest version which does work with 4.0.x Joop -- Sent from my Android phone with K-9 Mail. Please excuse my brevity.

[rt-users] ServiceBusinessHours issue with more then one definition.

2012-10-17 Thread Joop Boonen
Tracker 4.0.6 and RT-Extension-SLA-0.07. Regards, Joop. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

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