[rt-users] Adding email address (that is used in another queue) to a ticket in a different queue

2015-10-05 Thread Josep Manel Andrés
this feature? Thanks a lot. We are using RT 4.2.11 -- Josep Manel Andrés (josep.and...@bsc.es) Operations - Barcelona Supercomputing Centre C/ Jordi Girona, 31 http://www.bsc.es 08034 Barcelona, Spain Tel: +34-93-405 42 14 e-mail: syst...@bsc.es Fax: +34-93-413 77 21

Re: [rt-users] Needing some advice on migration/upgrade plans

2015-07-30 Thread Josep Manel Andrés
://www.lsnetworks.net/ -- Josep Manel Andrés (josep.and...@bsc.es) Operations - Barcelona Supercomputing Centre C/ Jordi Girona, 31 http://www.bsc.es 08034 Barcelona, Spain Tel: +34-93-405 42 14 e-mail: syst...@bsc.es Fax: +34-93-413 77 21 --- WARNING / LEGAL TEXT

Re: [rt-users] Locating The RT System itself

2015-07-27 Thread Josep Manel Andrés
Does it help? machine:# grep -ri The RT System itself * lib/RT/Handle.pm:RealName = 'The RT System itself', On 27/07/15 11:27, ARBEZ Christophe wrote: The RT System itself -- Josep Manel Andrés (josep.and...@bsc.es) Operations - Barcelona Supercomputing Centre C/ Jordi

Re: [rt-users] Make Custom Field Non Mandatory

2015-07-15 Thread Josep Manel Andrés
Hi David, Right, leaving this field blank works. Thanks a lot! On 15/07/15 13:16, David Ocana wrote: Hi Josep, Have you tried leaving the Validation field blank? Cheers, David On 15/07/15 11:53, Josep Manel Andrés wrote: Hi, I have a CF which Validation is set to (?#Mandatory). Making

Re: [rt-users] RT 3.8.8 upgrade stacked on database upgrade

2015-07-02 Thread Josep Manel Andrés
Well, I've just realized that the schema upgrade was not needed for moving from 3.8.8 to 4.x.x, but however I have had the same issue, the hard drive is filling when doing: make upgrade-database On 02/07/15 14:55, Josep Manel Andrés wrote: Hi all, I went through all the documentation

[rt-users] RT 3.8.8 upgrade stacked on database upgrade

2015-07-02 Thread Josep Manel Andrés
Hi all, I went through all the documentation that I've found to upgrade from 3.8.8 to 4.2.11(from old server to a new one) so what I am doing is: I am using SLES12, MariaDB 10.0.16 -Create DDBB for the rt04 MariaDB [(none)] create database rt4; -Load rt3 dump to the new DDBB named rt4 mysql