On Mon, Feb 02, 2015 at 07:51:20AM +, Myrat Saparow wrote:
I have been trying to implement SSO on our RT test enviroment, the SSO login
from machines that are authenticated by our dc works fine but I can't get it
to
fall back to RT login when SSO fails. I constantly get the Unauthorized
On Tue, Feb 03, 2015 at 07:59:18AM +1100, Alex Peters wrote:
If you're just relaying to an external server, can you just feed the SMTP
connection details into RT and bypass msmtp altogether?
Just addressing this part, since the other part (Setting From at the
Queue level and/or using
On Mon, Feb 02, 2015 at 06:47:50AM +, Eierschmalz, Bernhard wrote:
I have one custom field with type “enter multiple values”
I tried to create a ticket in CLI and directly enter multiple values into my
CF
with this command:
rt create -t ticket set subject=”test”
On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote:
On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
jasper.olbr...@students.uni-marburg.de wrote:
Is it possible to suppress the status change from open to resolved
with a scrip or to include the scrip-induced status change in the
On Wed, Jan 21, 2015 at 11:05:06PM +, Hummer, Greg wrote:
I work at a support desk currently using RT 4.0.6 on a MySQL server and we
need
to switch to RT 4.2.0 on a Oracle Server for fulltext search among other
thing.
The database administrators are not very familiar with RT, but they
On Tue, Jan 20, 2015 at 08:35:04PM +, Daniel Schwager wrote:
in short: Is it possible to grant SeeCustomField-rights for one CF dependent
on a queue ?
Assuming from your description that Summary is applied to TheirQueue
and InternalQueue, you can either grant SeeCustomField at the
On Thu, Jan 22, 2015 at 11:25:28AM +0100, Vegard Vesterheim wrote:
my $ticket = RT::Ticket-new($user);
while (my $t = $objs-Next) {
$ticket-Load ($t-ObjectId);
}
You may appreciate my $ticket = $t-Object as a shortcut
This is a sledgehammer approach, I know. If you have a many
On Wed, Jan 21, 2015 at 08:34:57AM -0700, leandro.gs wrote:
Hey! I have seen a lot of questions about this, but none of the answers
helped me with this issue. Here's the problem, I have an external dedicated
email server and I'm using fetchmail to get this emails so RT can proccess
it. RT can
On Tue, Jan 20, 2015 at 10:49:48AM +1100, Chris Herrmann wrote:
duplicate tickets on creation? I know there's a Nagios plugin - but these
aren't Nagios tickets so you don't have a system changing state. In this case
the emails all have identical subject tags (like SUBJECT: Warning backup
On Tue, Jan 20, 2015 at 12:42:52AM -0700, darthPaal wrote:
Hello, I am running RT 4.2.9 and want to view all tickets in the 'More about
the requestors' section. I have added the following line in my
RT_SiteConfig.pm file:
Set($MoreAboutRequestorTicketList, All);
but the setting is
On Tue, Jan 20, 2015 at 04:40:07PM +0100, Marc Chantreux wrote:
so my question is: is there a point to use different values that the
documented ones? what is it?
___Approvals is a very special queue, so it gets a special Disabled
value. It's there to stop people breaking it by accident
On Tue, Jan 20, 2015 at 03:45:36PM +, Daniel Schwager wrote:
I would like to create a search finding all my requested tickets
without using my hard-coded email-adr.
Does
Requestor = '__CurrentUser__'
not work?
Therefore, I overlayed Tickets.pm with Tickets_Local.pm, removing the use
On Fri, Jan 16, 2015 at 02:56:42PM -0500, Boris Epstein wrote:
I guess the question still remains, what is the rational behind me being
unable
to do so just as a user with admin privileges.
RT requires an admin password to change another password so that
nobody can trick you into clicking on
On Wed, Jan 14, 2015 at 10:05:47AM +, Atif Mehboob wrote:
We are trying to use validation” (?#Digits)^[\d.]+$ “in RT 4.2.1. But this
validation is not accepting 0 as a digit. It only accepts 1-9 as a digit. Is
there any possible way to change the behaviour and make it to accept 0 as a
On Wed, Dec 17, 2014 at 08:55:20AM -0600, k...@rice.edu wrote:
I have is that even for new test tickets created by Email that I send
which definitely does not have the address in question as a Cc, the
address is added as a one-time Cc/Bcc option. :( I tried to find a
commandline script to pull
On Wed, Dec 17, 2014 at 06:11:03PM +, Matt Smith wrote:
How come this does not work? I’ve seen some examples of the “DependOnBy” use
returning a numeric value, but looking at RT documentation, it appears it
should return an array? Basically, I want it to return 1 if there are no
child
RTIR 3.2.0 is the first release of RTIR compatible with RT 4.2.
It is only compatible with RT 4.2.9 and later and will refuse to install
on earlier versions of RT 4.2.
You should be sure to review both core RT's UPGRADING-4.2 as well as
RTIR's UPGRADING-3.2 documentation and any other UPGRADING
On Wed, Nov 26, 2014 at 10:47:13AM -0600, Max McGrath wrote:
Upgraded a test RT server from 4.0.22 to 4.2.9 yesterday. Upgrade went smooth
and I didn't run into any real big issues.
The requested URL /HASH(0x7f632a4a2b98) was not found on this server.
With a URL of
RTIR 3.0.4 fixes several bugs in 3.0.3 and improves
documentation for users upgrading from 2.6 and using SLAs.
https://download.bestpractical.com/pub/rt/release/RT-IR-3.0.4.tar.gz
https://download.bestpractical.com/pub/rt/release/RT-IR-3.0.4.tar.gz.asc
SHA1 sums
On Fri, Nov 21, 2014 at 11:01:09AM +, Matthew Rahtz wrote:
We're getting an error from our daily rt-email-dashboards Cron job:
[Fri Nov 21 06:00:17 2014] [error]: Vertical size too small at
/opt/rt4/share/html/Search/Chart line 185.
I'm surprised you get the error in cron but not
On Thu, Nov 20, 2014 at 03:46:12PM +, Spradling, LeAnn wrote:
We did a mysqldump and imported using Oracle SQL Loader. Our DBAs found a
sequence error and corrected it, a number of MYSQL-type delimiters were
removed, but we are still getting stuff like the below.
I have to start by saying
On Tue, Nov 18, 2014 at 01:29:13PM -0500, Sam Florida wrote:
I'm receiving an error after migrating from 4.0.8 to a new server with a 4.2.9
install:
[error]: Can't call method Name on an undefined value at
/opt/rt4/share/html/
Elements/QueueSummaryByLifecycle line 131.
Restoring the 4.0.8
On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote:
Is there a way to make multiple menu items for custom fields, and then split
my
custom fields into those separate menu items?
For example: A queue I'm working on will have around 30 custom fields. They
are
topical, so they'd
On Fri, Nov 07, 2014 at 05:03:49AM -0700, Vas wrote:
A little update.
I have manage to install rt 4.2.9 on a dev server on ubuntu 14.4.1 :)
I have followed as you recommended this:
http://bestpractical.com/docs/rt/latest/backups.html#Restoring-from-backups
and have made the rt-dump.sql.gz and
On Mon, Nov 10, 2014 at 12:39:14AM -0500, supp...@pureview.com wrote:
I'm running this crontool line:
rt-crontool --search RT::Search::FromSQL --search-arg Queue = 'general'
AND Owner != 'Nobody' AND ( Status = 'open' OR Status = 'new' ) AND
Created '1 day ago' --action RT::Action::SendEmail
On Mon, Nov 10, 2014 at 11:46:45AM -0500, Mitch Kyser wrote:
After creating several Catalogs and successfully importing Assets into them
from CSV files, I am now getting an error I can't seem to figure out. The
error I am seeing looks like this;
I'm guessing that maybe you forgot to apply one
On Tue, Nov 11, 2014 at 12:45:41PM +0100, Luca Mazzaferro wrote:
I want to give my users the possibility to login to rt through an
SSO-mechanism (here: kerberos).
It works fine if I require a Kerberos -ticket in through apache2.
However, I would like to either have the people type their
On Mon, Nov 03, 2014 at 03:22:13AM -0700, Vas wrote:
thank you for your input.
I tried what you suggested and it gave me the following error:
http://requesttracker.8502.n7.nabble.com/file/n58916/rtupgrade.png
I would be grateful for some advice on what the problem may be.
I assume you've
On Mon, Oct 20, 2014 at 11:01:20AM -0400, Root Kev wrote:
The issue is when some who is an adminCC on a support queue then forwards the
ticket email (without removing the ticket number) to a engineering queue
email,
I understand your use case, I was explaining why RT itself has the
behavior
On Mon, Oct 20, 2014 at 10:29:10AM -0400, rjandric via rt-users wrote:
The screenshots seemed to be wrong in my last post, but here they are:
http://requesttracker.8502.n7.nabble.com/file/n58872/Screen_Shot_AfterHrs.png
On Wed, Oct 22, 2014 at 10:24:07AM -0700, advansuper wrote:
This system has been in place and setup by another user previously, however,
when a requester responds to just h...@support.domain.com the ticket owner
or the tech responding to the ticket does not get any email alerts of
replies
On Wed, Oct 22, 2014 at 01:21:05PM -0700, wrender wrote:
- If we manually resolve a ticket, this should send out one email template
- If there is an aged ticket, we want it to auto resolve, and then send out
a different custom template (I can get the tickets to auto resolve no
problem with
On Thu, Oct 23, 2014 at 01:21:27PM +1100, Chris Herrmann wrote:
Yes you can do this on a per queue basis. My term for this is per queue
branding - I'm not sure if there's an official term for it. A disclaimer -
Most of the things in the Queue Admin page (such as the subject tag)
are referred to
On Thu, Oct 23, 2014 at 12:28:34PM +0100, Ricky Burgin wrote:
In search, is there a way of determining if the last response of a
ticket was from a requestor, and also when their last response was?
Do you mean to search on it or to see it displayed in the search
results?
If the former, not
On Wed, Oct 29, 2014 at 05:45:11PM +, Todd French wrote:
The automated systems addresses show up in the user list and I tried removing
the email field from those entries but RT is still attempting to deliver the
autoreply.
This is the standard solution and works quite well for us.
You
On Wed, Oct 29, 2014 at 09:51:41AM +0100, Rinke Colen wrote:
Customers create tickets by sending an email. The automated response
contains a link to the ticket. When the requestor follows that link,
they are required to log in. Since they don't have a user account they
can't.
How can I
RT 4.2.9 is now available
RT 4.2.9 is a bugfix release and includes a fix needed to release RTIR 3.2.0.
https://download.bestpractical.com/pub/rt/release/rt-4.2.9.tar.gz
https://download.bestpractical.com/pub/rt/release/rt-4.2.9.tar.gz.asc
SHA1 sums
f3433d388d59283b4ea28d588af69fd16f870aae
RTIR 3.0.3 contains a number of bug fixes since 3.0.2
We noticed that the upgrade script from 2.6-3.0 removed all of the RTIR
specific SLA Scrips but failed to account for the SLA Custom Field.
This would cause confusion if you installed RT::Extension::SLA and
tried to use it with two SLA fields.
On Thu, Oct 16, 2014 at 05:13:38AM -0700, fleon wrote:
Can't i use RT::Action:SendEmail instead of RT::Action::Notify to avoid
getting the transaction on the ticket in the first place? That way i could
delete the callback...But i would need SendEmail to be able to read the
ticket information
On Wed, Oct 15, 2014 at 10:23:48AM +0200, Emmanuel Lacour wrote:
Is there any way to force RT to respect the incoming email/queue from
rt-mailgate over merging by the ticket numbers (when this type of thing
occurs)?
As I believe has been said, but I'll repeat it.
Using the ticket id instead
On Wed, Oct 15, 2014 at 11:56:38AM -0400, Mike Johnson wrote:
I did that query and it returned 26 rows.
All of the returned rows say the PrinicpalType is Group, which I would assume
means the 'OwnTicket' right is not granted to a specific user anywhere in RT.
Nope, every user in RT has a group
On Tue, Oct 14, 2014 at 12:56:28PM +, Cedric Pages wrote:
After investigating, I figure it out that, when I create a ticket by sending
an
email to supp...@ourcompany.com and set other email addresses under Cc, the
ticket is well created and I’m the requestor but the Cc persons of my email
On Tue, Oct 14, 2014 at 07:16:47AM -0700, fleon wrote:
Revisar el ticket #{$Target-Id} y resolver de ser posible.
{RT-Config-Get('WebURL')}Ticket/Display.html?id={$Target-Id}
I understand the error, it doesn't like $Target-Id, i guess it isn't
available at that moment, but that template is
On Sat, Oct 11, 2014 at 01:02:13AM +0300, Woody - Wild Things wrote:
Does anyone have any info regarding MIT/smile's timeline extension
(http://search.cpan.org/~htchapman/RTx-Timeline-0.03/lib/RT/Extension/Timeline.pm)
It was a great feature for 3.x but seems to be not current with 4.x
What
On Fri, Oct 10, 2014 at 01:47:59PM -0400, Mike Johnson wrote:
I look at the list of owners for a queue, and there are 5 users that show up
in
that list(that shouldn't be there), but when I go to their account, they
aren't
part of any groups, and they don't have any rights assigned to them
On Fri, Oct 10, 2014 at 08:39:18AM -0700, wrender wrote:
Does anyone know how to auto resolve tickets after so many days, and email
out a custom template?
https://bestpractical.com/docs/rt/latest/automating_rt.html#Auto-resolve-Aged-Tickets
And the reminders doc has examples of sending email
On Tue, Oct 14, 2014 at 11:30:31AM -0700, fleon wrote:
Kevin Falcone-2 wrote
This reminder is for ticket #{$Target =
$Ticket-RefersTo-First-TargetObj;$Target-Id}.
BTW i still get Template parsing error: Can't call method TargetObj on an
undefined value at template line 3 with that example
On Tue, Oct 14, 2014 at 11:22:57AM -0700, fleon wrote:
The NotifyActor documentation says that RT doesn't notify the person that
does an update, however IMHO cron should be exempted by default since you
don't usually run cron jobs in response of events (aren't scrips for that?).
No biggie
On Fri, Oct 10, 2014 at 10:50:40AM +0200, Rinke Colen wrote:
This lifecycle is in use however. There are no tickets in the state
that I want to remove. Is it possible (and safe) to just change the
lifecycle and restart the webserver?
Since no tickets are in the state you want to remove, you're
On Wed, Oct 08, 2014 at 09:45:24AM +, Anthony Swift wrote:
I’m working with a new customer who uses RT 3.8.8 and I am trying to integrate
with dynamics CRM as part of a sales process. I have a solution now where I
can
create a ticket using the REST API. This returns me an ID which I wish
On Thu, Oct 09, 2014 at 02:48:12PM +, Brumm, Torsten / Kuehne + Nagel / Ham
GI-ID wrote:
has this already bin fixed or implemented already? I just read the RT
Announcements up to 4.0.22 and couldn't find any hint.
No.
In 4.2, privileged triggers using a data attribute of the input, which
On Tue, Oct 07, 2014 at 04:09:29PM -0500, Julio Cesar Arevalo Blanco wrote:
Thanks Kevin, check the items you suggested and now it works perfect.
I would like to know how I can configure 2 LDAP servers for authentication? or
you may chain 'base' configuration file RT_SiteConfig. Include two
On Wed, Oct 08, 2014 at 01:37:48PM -0700, Duncan Napier wrote:
- SelfService access by default
- But can run search URLs http://my.company.com/Search/Results.html?Format=
...
In other words, forcing privileged users to have a SelfService home page,
while still granting the privilege to
On Tue, Oct 07, 2014 at 10:09:32AM -0400, doug downham wrote:
looking at the documentation for the two, it looks like the 3.8 template
should
still be valid in 4.2.6.
If I copy and paste that template into a new template in 4.2.8, after
resolving the missing module error (presented to me in
On Tue, Oct 07, 2014 at 11:45:38AM +0200, Olivier Lumineau wrote:
Also, did you already add RT::Extension::CommandByMail to Plugins in
your RT_SiteConfig.pm, before running make install?
Yes but not correctly :-[
I've added it like other plugins :
Plugin('RT::Extension::CommandByMail');
On Tue, Oct 07, 2014 at 03:49:31PM +0530, Ajay Kumar wrote:
It removes that HTML tags while sending mails. Like I send mail via web
following test
You may happy to know that RT is now working.
Cheers,
Ajai
following will be sent to user
You may happy to know that RT is now
On Mon, Oct 06, 2014 at 02:34:40PM -0400, William Clarke wrote:
RT 4.2.7 and RT-Authen-ExternalAuth-0.23
0.23 or 0.23_01 the dev release?
Your log points to line 491
[29370] [Mon Oct 6 18:20:02 2014] [error]: Couldn't create user wclarke:
Could
not set user info
On Mon, Oct 06, 2014 at 01:44:07PM -0500, Julio Cesar Arevalo Blanco wrote:
Plugin('RT::Authen::ExternalAuth');
Set( @Plugins, qw(RT::Authen::ExternalAuth));
This is wrong. All it does is overwrite the first line with the
second line. Delete the second line.
On Tue, Oct 07, 2014 at 11:46:57AM -0400, William Clarke wrote:
Ouch, I apologize I missed that. I was initially using .23 release but then
later installed the latest dev .23_01 in hopes all my problems would vanish.
Well just reinstalled .23 just now and the logs I'm seeing might be a little
On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote:
I’m not sure what the best practice is here. What I want to do is a bulk move
of all “new” tickets in our general queue who’s subject matches a pattern to
another queue. Is that something best handled as a special perl script?
On Fri, Oct 03, 2014 at 01:50:54PM -0400, William Clarke wrote:
A little more info after checking rt4 logs:
Oct 3 10:20:16 rtracker6 RT: [16022]
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: ,
EmailAddress: , Gecos: wclarke, Name: wclarke, Privileged:
Oct 3 10:20:16
On Sat, Oct 04, 2014 at 11:26:27AM +0530, Ajay Kumar wrote:
rt4.2.1 with db.Then we are observing that HTML
comments/correspondence are not working.
You're going to have to explain what not working means.
Additionally, why are you upgrading to 4.2.2, the current release is
4.2.8.
-kevin
On Mon, Oct 06, 2014 at 10:03:59AM +0200, Olivier Lumineau wrote:
I'm trying to install CommandByMail Plugin and it's not working.
What version of RT?
# make install
Installing /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/
CommandByMail.pm
Installing
On Thu, Oct 02, 2014 at 05:55:31PM +1000, Alex Peters wrote:
Thanks for confirming. Interestingly, another user had the same problem with
RT v4.2.6:
[1]http://requesttracker.8502.n7.nabble.com/
RT-4-2-6-Cannot-attach-multiple-attachments-when-opening-tickets-td58369.html
Unfortunately
On Wed, Oct 01, 2014 at 03:37:25PM -0400, Jeff Blaine wrote:
RT 4.2.5
PostgreSQL 8.4 from RHEL 6.x
In production, working fine in general
1. Ticket 100 contained (as text/plain) the string 'f...@bar.com'
2. Ticket 100 was merged into ticket 999
3. rt-fulltext-indexer *has run* (it runs
On Wed, Oct 01, 2014 at 03:14:49AM -0700, andriusk wrote:
Hello, was this fixed? I only need a commit for this fix.
I see no branch tied to that ticket, which will happen whenever
someone pushes a branch to fix it.
-kevin
pgpq6IN48jd8D.pgp
Description: PGP signature
--
RT Training November 4
On Wed, Oct 01, 2014 at 02:59:59PM +0200, Marc Chantreux wrote:
hello,
i'm trying to run rt-server.fcgi via nginx with the following
configuration. I can load the first page without any CSS.
Have you tried the nginx config documented in RT first, before moving
on to the custom one?
On Mon, Sep 29, 2014 at 05:27:17AM -0700, fleon wrote:
We are using Exchange 2007 and tickets get created just fine by using
Exchange's smarthost feature.
The issue is that we have set some of that disclaimers that get added to
every email, and sadly 2007 doesn't seem to have an option to
On Fri, Sep 26, 2014 at 03:16:10PM +0100, David Lane (IT Support) wrote:
1) Users are members of a security group, I was thinking i could create a CF
and add the cc user in there and have a scrip to add them as a cc - any ideas
or recipes appreciated... We don't run a queue for each customer so
On Fri, Sep 26, 2014 at 06:12:13AM -0700, fleon wrote:
Turns out i had to enable SeeQueue as a global right.
I am thinking unprivileged, privileged, everyone are internal groups
therefore i needed the permission.
SeeQueue or SeeGroup?
If you really fixed this with SeeQueue, then your complaint
On Fri, Sep 19, 2014 at 07:08:37PM -0400, Gaston Huot wrote:
For the second point, yes that was the question was about a more versatile way
than selecting all the checkboxes...
In fact I was trying to remove the word Subject from the boxes without
removing the subject itself.
That's rather
On Mon, Sep 22, 2014 at 01:46:22PM +0200, Joop wrote:
I'm looking at migrating some data from one instance of RT to another
and I'm using rt-dump-metadata (4.2.7) to see what I can use.
You may actually want to be using the migration tools built into 4.2
Invoking it with the '-a' option leads
On Fri, Sep 19, 2014 at 03:24:19PM +0200, markus.wildb...@eu.magna.com wrote:
I've encountered a problem after the upgrade to 4.2.7:
In the system saved search 10 newest unowned tickets the string Take is
not translated anymore. Is there something i can do?
All worked fine before the update.
On Sat, Sep 20, 2014 at 12:44:46AM +1000, Alex Peters wrote:
When you change a ticket's subject and status in a single update, two
transactions are created. A TransactionBatch scrip should run only once for
both transactions. The SLA extension seems to be interfering with this
expected
On Thu, Sep 18, 2014 at 01:04:39PM -0400, Mitch Kyser wrote:
Ok, after double checking my csv file and running a few more tests;
If there is no user in the HeldBy field then the import will add the user in
the csv file.
If the user in the csv file is different from the user already in
On Fri, Sep 19, 2014 at 06:33:15AM +1200, kjcsb wrote:
Since upgrading to RT 4.2.6 users can no longer see their reminders in the
My Reminders section of the At a Glance page. The reminder is visible on the
original ticket and has an owner and a due date. Any suggestions on how to
debug this
On Fri, Sep 19, 2014 at 10:16:46AM -0400, Gaston Huot wrote:
1- Could someone explain to me the difference between Asset tracker
extension
and Assets extension ?
We wrote and maintain Assets
http://bestpractical.com/assets/
The authors of Asset Tracker don't appear to be responsive, nor has
Please don't CC both rt-users and rt-devel, pick one.
On Wed, Sep 17, 2014 at 02:07:09PM -0700, Brian McNally wrote:
I recently upgraded RT from 3.6.6 - 3.8 - 4.2.7 and I've noticed that some
(it seems to be new) tickets have two Subject: lines in them. For example,
when looking at the full
On Thu, Sep 18, 2014 at 10:09:52AM -0400, Mitch Kyser wrote:
role from my csv file. There were a few exceptions and any asset that already
had a HeldBy entry did not get updated. Thanks, that will get me by for now.
It should only be skipping this if the same user is specified as
HeldBy.
On Fri, Sep 12, 2014 at 10:15:19AM -0700, mkyser wrote:
'Role name HeldBy must be single-value for column Username, skipping'
For no particular reason, the code requires that you assign to a
single-value Role and disallows roles that could contain multiple
people.
In the case of Assets, this
On Wed, Sep 17, 2014 at 02:27:57PM -0400, Mitch Kyser wrote:
Thanks for the response. I took a look at /opt/rt4/local/plugins/
RT-Extension-Assets-Import-CSV/lib/RT/Extension/Assets/Import/[1]CSV.PM and
removed the check you suggested by commenting out lines 64 thru 67;
#if ( not
On Wed, Sep 10, 2014 at 03:20:29AM -0700, andriusk wrote:
How can I remove the links ticket is parent of? I do not need to remove the
linked tickets but the link itself/
Is that possible?
Click on the Links box, click on the checkboxes to delete links.
-kevin
pgpPftt18AzoC.pgp
Description:
On Wed, Sep 10, 2014 at 04:13:14PM +0200, Albert Shih wrote:
Hi everyone.
I want to add a group (defined inside RT) in a script ?
I find something on the web who use de AddWatcher like something :
my ($success, $msg)= $ticket-AddWatcher(
Type = AdminCc,
On Wed, Sep 10, 2014 at 10:51:37AM -0700, wrender wrote:
This seems to cause Microsoft Outlook 2013 to not populate the user in the
Autocomplete email addresses it stores. Ideally this would populate so the
people using Outlook could type the RT Staff name, and it would come up in
their
On Wed, Sep 10, 2014 at 03:18:32PM +0200, markus.wildb...@eu.magna.com wrote:
In my opinion, it would be best to have a seperated control for the number of
rows displayed in the WebUI, completly separated from the subscriptions.
Sounds like something for the feature-requests queue on
On Thu, Sep 11, 2014 at 10:05:45AM +0530, Ajay Kumar wrote:
We have not done any change as per my team.
Is it bug? While responding ,it removes the html tags. Will upgrading to rt
4.2.6 resolve the problem.
If it's suddenly removing html tags and wasn't before, that sounds
like a change
On Thu, Sep 11, 2014 at 09:00:29AM +, Luke Benfey wrote:
So, I guess my question is whether anyone has any better suggestion for how to
get rid of this ticket?
Shred all the transactions, one at a time (in a programmed loop) and
then come back for the ticket itself.
-kevin
On Fri, Sep 12, 2014 at 09:14:07AM +0200, Christian Loos wrote:
I would propose to display only one property level if you set maximum
depth to unlimit and apply this properties to all tickets.
Do you mean display one property selector box and then apply it
everywhere? That seems reasonable.
On Mon, Sep 15, 2014 at 11:30:12PM +0200, Danny Krøger wrote:
Today I upgraded our RT installation from 4.2.0 to 4.2.7. Most things are
working as expected, however for some reason the rich text editor is not
available anymore.
New tickets and reply's default to text only.
Please be more
On Tue, Sep 16, 2014 at 11:43:35AM +0100, David Lane (IT Support) wrote:
The distribution notes say i should run
SYNOPSIS
rt-assets-import /path/to/assets.csv
HOW?
It would be really helpful to create a work-through for this...
I don't understand your question.
It's a command line
On Mon, Sep 08, 2014 at 11:51:52AM +0200, Christian Loos wrote:
what is the difference between the user Comments field and the
FreeformContactInfo field, from a user or admin view.
The difference I noticed is that FreeformContactInfo have a column_map
entry and Comments doesn't (in branch
On Tue, Sep 09, 2014 at 07:46:15AM +0300, Giannis Monogioudis wrote:
Anyone can help please?
When I'm creating a new ticket with Greek Characters in Subject and Message, i
am getting the following error.
You've neglected to tell us your RT and RTIR versions (since this
error clearly comes
On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote:
I'm looking to write a custom scrip that triggers a template when a ticket
changes from a specific queue to another specific queue.
How do I go about this please?
Create a Queue level Scrip using
On Fri, Sep 05, 2014 at 04:46:35PM +0800, Chrilly Cheng wrote:
I found the cause of this issue. It's not a problem with midnight Sunday or
something, it is about the Custom Field. I set the build-in Starts date to
Proposed Start Time(GMT), then run Queue = 'ChangeRequest' AND Status !=
On Fri, Sep 05, 2014 at 11:52:05AM +0300, Tomi Viikari wrote:
Is there way to create saved system search to search tickets user created?
This way creator - is - [me]
Click on the edit tab for My Tickets on the home page and click
through to edit the search. You'll see the special
On Fri, Sep 05, 2014 at 03:37:09PM +0200, Albert Shih wrote:
I would like to known what's the purpose of « Description » for a Custom
Field ?
At this time, it is only used to aid Admins in knowing the purpose of
the custom field.
Patches to add callbacks to ShowCustomFields and
On Fri, Sep 05, 2014 at 01:57:15PM +0200, Tobias H. wrote:
I would like to know if there is any possibility to include a template
into another one.
To clearify what I would like to do: I want to put the name of the
company and some other legal information on the bottom of any email
that is
-boun...@lists.bestpractical.com] Im Auftrag
von Kevin Falcone
Gesendet: Freitag, 22. August 2014 16:01
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Tickets from other Ticketsystem
On Tue, Aug 19, 2014 at 05:36:04AM +, Eierschmalz, Bernhard wrote:
we have one customer
On Fri, Aug 29, 2014 at 01:57:42PM +0200, Christian Loos wrote:
So the extension mason components are installed in
RT::MasonComponentRoot which I think is total wrong.
As the user says that there is no RT::LocalPluginPath I would think
there is something wrong with the RT package in Cenos.
On Mon, Sep 01, 2014 at 04:16:37AM -0500, Collin Wynne wrote:
What did was install feeddemon the other day and put in RSS feed URLs from RT
for Me, and each other guy and RSS for the full queue. Set up all kinds of
feeds. Here is what I was hoping it would do: browse the Queue list and and
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